I have been treated by Mba Naachi for over a year now. His treatment plan has helped me immensely. Mba is empathetic, listens and is always available. I find Mba Naachi to be professional and knowledgable when it comes to prescribing medicine in conjunction with my Therapy. I can't say enough about SouthEnd and Mba Naachi. Thank you so much. LM. read more

had a very troubling experience with SouthEnd Psychiatry / RA Psychiatric NP Services PLLC. Based on my experience, the therapy side may have good providers, and Lissa Dey was professional and tried to accommodate me. She told me I could see another prescriber the next day because I wanted to change prescribers due to communication issues. However, leadership gave me a completely different story, and it felt like the goal became to get rid of me rather than address my concerns. My concerns involved my prescriber, Adaora Gbanite, and leadership, including Dr. Justina A. Momah. I asked reasonable questions about my treatment, medication plan, prescriptions, documentation, medical records, and continuity of care. Instead of professionalism, I felt dismissed and treated like a problem for asking questions about my own health. At one point, my prescriber said it was "unfair" to her that I was asking more questions and going deeper into details about my own health and prescriptions. We had discussed one medication, and then she wanted to switch me to a different medication I had never heard of. A patient has the right to ask questions before taking a new psychiatric medication. They listed a prescription in my chart that I never took. I asked them to correct my medical records, but the records were not corrected, and I was never sent the prescription they said I was taking. I was told the practice was "at-will" and could terminate services at any time. I repeatedly asked to speak with someone in authority and asked for written clarification about whether they were terminating my services. Those requests were never answered. Instead, communication basically stopped, which felt like possible patient abandonment or neglect. New York professional-discipline rules identify "abandoning or neglecting a patient or client" needing immediate care without reasonable arrangements for continued care as unprofessional conduct. They also address intimidation/harassment and accurate patient records. I escalated my concerns to the New York State Office of Professional Medical Conduct and the New York State Office of Professional Discipline. Communication was very difficult. When I called customer service, I did not reach a live person like a regular medical office. I had to leave messages through an AI system and wait for a call back. You can text, but it was hard to speak with someone directly. My prescriber also called from blocked/unknown numbers that did not clearly identify the practice. I asked to use email for accountability and documentation. In my experience, the practice resisted putting things clearly in writing. When care, prescriptions, records, and possible termination are involved, clear written communication matters. Another concerning moment happened when I told the practice manager/director that I intended to record my own conversation for documentation. I was told that recording would be a "Class E felony." My understanding is that New York is generally a one-party-consent state, meaning a person who is part of the conversation may generally record it. The prescribers listed on the website or online listings did not appear to actually be available to me. I was told there were no other prescribers available for me to change to, even though earlier I had been told I could see another prescriber the next day. It felt like I had to accept whoever they assigned, or be pushed out for asking questions. I personally went to the listed office location, and it was in the basement/lower level of someone's private home. That is what I personally observed. For psychiatric medication management, that made me uncomfortable because it did not feel like the organized medical setting I expected. Mental health is serious. Patients should not be dismissed, intimidated, threatened with termination of care, or made to feel unsafe simply for asking questions. Think carefully before using this practice. read more

Was seen by Dr Cordelia lee ozpo. She wasted my time read my paperwork and she knew the meds I was on and took the case anyway just to deny me . My grandmother passed away not even a week ago and she didn't seem to believe me. Vile and cruel. If you really need your mental health meds and a psych that actually care do NOT try her. She told me to go to a hospital I told the women I have to go to a funeral. I think she is the one the deserves to be in the nuthouse. read more

I didn't even get past the initial appointment and I'm glad it didn't work out. I scheduled my appointment and confirmed over the phone with someone. My appointment time comes and I'm practically ghosted. I called the number that I confirmed with, and the person on the phone said they have no record of me, and they "don't know what's going on." I asked to reschedule the appointment and then they repeated "they don't know what's going on so they'd like to call me back." Then hung up (?) I'm a little nervous that I had submitted all of my personal & financial information with them. 100% don't recommend read more

needed two appointments to refill ssri, absolutely nothing happened at the second appointment they just wanted 2x the money. They then didn't send the prescription. no way to talk to a human by calling or texting them, they have a virtual assistant read more

They are so hard to contact and literally GHOSTED me after i tried to contact them to make a follow up appointment. I have literally no idea why as they were constantly texting me to set one up. Don't recommend. read more

They have AWFUL communication,and you may not get a response from them within 2 or 3 days. Lately it had been more. Ironically I liked my nurse practitioner but lately they've gotten worse. It doesn't matter how important your call is. read more

I can't say enough good things about Dr. Otieno. From the very first session, I felt heard, understood, and supported in a way that truly made a difference. She has a way of creating a safe, welcoming space where it's easy to open up without judgment. What I appreciate most is her compassion and the time she takes to really listen and guide me through challenges with patience and care. She doesn't just give quick fixes--she helps me understand myself better and provides tools I can actually use in daily life. I leave each session feeling lighter, more hopeful, and genuinely cared for. I'm so grateful to have found her, and I highly recommend her to anyone looking for a psychiatrist who goes above and beyond for her patients. read more

If I could rate zero stars I would. I've had a really bad week and my therapist recommended Zocdoc to me. After having trouble getting cancelled on by multiple therapists, I finally found one that had an appointment for Saturday (today at 4). I was extremely excited to finally talk to somebody. My appointment was supposed to be with Trina Mondal. I made sure on Friday to have all of my intake paperwork done, as well as sending all of my insurance information etc... Not to mention, they kept reminding me throughout the day to get it done so that my appointment would be confirmed. They also took my copay amount the day before my actual appointment. Today, a half hour before my appointment was supposed to happen (Not to mention, I had left work early so that I could get home in time) The admin team sends me a message that my provider is feeling unwell and that they will contact me to reschedule. I expressed back to them that I was extremely upset and that it was unprofessional to cancel on somebody a half hour before the appointment and then I was going to leave a bad review. They immediately got back to me that they would find somebody else to schedule me with today. It's been a couple hours and I have not heard back anything about a new appointment. Again... They have taken a co-pay from me and I have not been seen. Save your time and find another company who will actually care about your individual needs. If you're not already depressed... You will be after working with this company. read more

As an update to my other review (i couldnt figure out how to edit it smh) UPDATE: I tried to simply switch to dr momah, who apparently owns the practice. She scheduled a meeting with me to see if she wanted to take me on as a client. No meeting like this happened with dr smart. This was my first clue it wasnt going to go well. In short. Dr. Momah asked me to tell her my side of the story as she had a meeting with dr smart (who apparently has been saying i was being difficult and refusing medication behind closed doors, which is an outright lie) looked bored the entire time i was speaking, thanked me for advocating for myself and very politely told me to get to stepping because my relationship with her practice was toxic. Im pretty sure she moved up my appointment from 4:40 (when it was supposed to be) to 3:15 so that she could comfortably be rid of me before her work day ended. Its friday. My treatment here has been... hurtful to say the least. I hope dr momah trips. read more

I had a very disappointing experience with South End Psychiatry. My provider, Melissa Issac, prescribed a medication that I later became uncomfortable taking after researching the potential side effects. When I brought up my concerns at our next appointment, she sighed and seemed frustrated that I didn't want to proceed with the medication, even though I was simply trying to communicate what I felt comfortable with as a patient. During our first appointment, she also described me as "unstable," which I found offensive and unprofessional. Because of this experience, I called the office to request a different provider. The staff told me they would call me back the same day after checking other psychiatrists' schedules, but they never did. A few days later, they texted me offering an appointment with Dr. Justina Momah, which I accepted. However, 30 minutes before the appointment, Dr. Momah contacted me saying she was not my provider and that I should be seeing the original psychiatrist I had asked not to work with. When I explained that the office had scheduled the appointment with her and that I had already requested a provider change, she told me she was not accepting new patients and repeatedly mentioned a "strict policy" about switching providers. She also raised her voice and told me it was "illegal" that I had not personally informed my original provider that I no longer wanted to see her. As a patient, I do not have direct contact information for providers and relied on the office staff to handle that request. Overall, the situation felt very disorganized and unprofessional. I ended up missing an important appointment because of the office's lack of communication and conflicting information. No patient should be spoken to that way or made to feel like they did something wrong for simply requesting a different provider. I ultimately decided to leave the practice. read more

I'm so grateful for Dr. Emma Otieno, she is patient, kind and I trust her. I highly recommend Dr. Otieno!

Don't do it 99.9 % sure I've been duped and possibly scammed Why are their recordings all so vague Why did I wait 40 minutes for the apptmnt? Why did they ask for my ssn and height? Fudge read more

I do not recommend Adaora Gbanite, PMHNP. She repeatedly interrupted me, spoke in a condescending tone, and disregarded my stated preferences and concerns about my own care. I did not feel heard, respected, or safe in the conversation. Her approach runs counter to the collaborative, client-centered care that is foundational to ethical mental health practice. I intend to report this experience through the appropriate channels. read more

I am in need of new ADHD meds, and I was told information that was not factual by the provider, who flat out refused to up my prescription when I told her the meds were not working. I was given a dose of Vyvanse appropriate for a child (10mg) when it's medically suggested everywhere that the starting dose for adults is 30mg. I had to fight with Adaora Gbanite to even up my dose to 20mg. I had to beg her, and when I told her it wasn't working she again refused my request. I will no longer be using this practice. The provider refused to listen to what I need and as a fifty year old mom I was talked down to and treated like a child who can't make decisions for herself. I will never use this sham organization again. I don't know who provides these people with licenses, but they should be stripped of them. Shame on them. I would give them zero stars but that's not possible. read more

These guys are running some sort of unethical operation. As others have pointed out on ZocDoc, you schedule an appointment with someone and they tell you they are not taking appointments. Then, they text you to schedule with another provider who is not licensed in the field. I also got calls from overseas. read more

SouthEnd Psychiatry - Psychiatrists Near Me

This place goes out of their way it seems to hire unprofessional therapists and psychiatrists who call you two hours late or frequently cancel at the very last minute and then don't respond to rescheduling requests or contact billing to tell them they cancelled, or go on about their personal lives in session, or end the session after 5 minutes. The scheduling people are in India at a call center and have no idea about the providers. They'll schedule you for appointments WITHOUT ASKING YOU and don't respond to changes. My psychiatrist talks to me for 2 minutes and hangs up. My therapist i saw was ok but mostly just goes through questionnaires about if i have anxiety (trust me, i do and have been on meds/in therapy for 10+ years). If you have GHI try like hell to find somewhere else, even if it's hard. Try Talkspace--it's been much better than here. read more

Here we go. I gave 2 stars only because the intake nurse, Sue, was a good listener and the person who texts me regarding appt times seemed pleasant. This is one of those 'medical management' services that pick and choose who to serve. If you have severe problems or other health concerns, this is not the right place. I should've written this review 2 months ago but I was assuming that my provider, Adaora Gbanite, just didn't like me. I took it personal. I ruminate. I have obsessive thoughts. I've cried during a session and her response? 'Use your coping skills, and write a review please'. IN THE SAME BREATH. My last 2 minute session? She had me on Vyvanse 10mg for a month, implying it takes time. Vyvanse is a stimulant. It would work same day. First, I checked every legit medication site. Vyvanse 10mg is for a child. I am an adult. I am a Registered Nurse. I assumed (which i'll never do again) that perhaps she was introducing the medication into my body to see if I could tolerate it. No dice. I felt nothing. 1 whole month. I was hopeful for the next visit. I explained. She stated she bumped me to Vyvanse 20mg. My pharmacy didnt have 20mg capsules. Some back and forth. 'Ada' tells me they might've had the 10mgs but they frown up giving multiple capsules to fulfill a single dose. Anyway, I get the bottle from CVS-----it says vyvanse 10mg, sooooo I take (2) 10mg caps to fulfill her directions..........THEN ENDED UP SHORT because by the next visit, she says 'No, you were supposed to take (1) 10mg.' Yeah...you never stated that. I hate the word 'gaslight' but there it is. So, I told her that the vyvanse 10mg wasn't working and even when I ''''''mistakenly''''' took 20mg, that didnt work either. She tells me she's not going to bump it up. She wants to continue the non-working 10mg. So I told her I dont feel comfortable pumping myself with a medication that has no effect, especially something like a stimulant. I told her that FDA, drugs.com, WebMd and every legit source states for an adult, starting dose is vyvanse 30mg. "I am not going to give you Vyvanse 30mg". To which I responded that I'm struggling big time. Like how am I supposed to feel confident working with patients if my own life looks like a crossword puzzle. She even shrugged her shoulders when I suggested that maybe an app could help my symptoms. One final 'I don't know what to do. The vyvanse 10mg isnt working and I'm so overwhelmed'. Her response: 'Do not question my clinical judgement. Do you not want the vyvanse?' I said 'no, please' thinking we'd discuss something else. Ha! Jokes on me. She said fine and ended the call. WHEN I TELL YOU I CRIED! I still get this tin prick-like pain in my chest when I think about her and the way she treated me. I rarely get that pain and it's usually when I'm heartbroken. Why pursue an NP degree and take up a career in psychiatry if your going to talk down to people. I have so many things going on and have come near death a handful of times yet, I'm able to put my personal issues aside to care for my patients. Respect. Listen. Care. Ada, if you read this, please know that our interactions have worsened my life. I begged. You treated me like dirt. I can't shake this feeling of ugliness and helplessness you triggered since our last meeting. I was your patient, desperately trying to get a hold of my life so that I could continue adequately helping children and contribute to society. I needed help. You refused to listen. Please. Please, be forth coming to your clients if you feel that you do not want to be their provider. I'm still here by the grace of God and I dont want anyone to ever experience that type of pain: being vulnerable then rejected. I begged South End for a different provider, but, as you can see from the reviews, you won't get who you ask for. I was set up with a different provider, who, after the session, determined that HE WAS NOT THE RIGHT MATCH BECAUSE HE'S IN FLORIDA. I reached twice more spaced out by a week. They ghosted me. Reading the reviews helped me see that I was not alone in my treatment from this place. Many of us share the same experiences. Im happy for the patients that received the help they need, but if you're 'unstable' or consider yourself 'moderate' to 'severe', be very careful. I'm still hurting but I'm trying my best to rebuild the little self confidence and hope I had. I just wrote a book. Thank you, adhd. read more

Never seemed interested. Kept pushing ssri medication to me eventhough I said it makes my depression, especially anhedonia, worse. I said she can find information about ssri induced anhedonia and she caught an attitude and hung up on me. read more

My psychiatrist, Dr Glick, has been great, but the office staff has been unable or unwilling to file a prior authorization with my insurance correctly for my antidepressant for 3 weeks, resulting in a relapse in my anxiety and depressive symptoms and development of every single antidepressant discontinuation syndrome symptom in the book (GI issues, insomnia, mood swings, irritability, debilitating dizziness, brain zaps). This has left me avoiding leaving my house, forgoing social events, and struggling to meet my work and school obligations. Not to mention that when I can finally get back on my medication it will take 4-8 weeks for it to take effect again. If you try to call and speak with a supervisor, a triage nurse, or an on-call provider there is nobody to talk to and they just want to schedule you another appointment-- but why would I when 3 appointments in 3 weeks has gotten me no closer to receiving my prescription? SSRI withdrawal cold turkey from the highest dose possible when I've been on an SSRI for five years and my brain chemistry is used to daily medication has been one of the most unpleasant experiences I've ever been through-- at the beginning of an important academic semester for me. And for nothing, because office staff can call a 24/7 hotline or log into a website to receive real-time PA results if they wanted to. I would do it myself if I could. Dr Glick is also not licensed with my insurance, so every time I see him and he sends a prescription, I have to either have an additional appointment with another prescriber or call the office to ask that another provider sent a prescription because they haven't figured out a workflow for their known administrative problems that doesn't create a burden for the patient. I cannot express how much I wish I had never scheduled here. read more

This was a terrible experience, probably a scam as other reviews suggest. Unfortunately I was desperate and gave south end psychiatry a try because I've been going through a really hard time and thought maybe it's time to seek help. While the intake person was nice. My follow up with Adaora lasted 30 seconds before she was saying she was going to start me on multiple medications. The first thing she said to me was hello, what can I do for you? I was like... what do you mean? Aren't you a psychiatrist? She said it again, what can I do for you? This woman was a complete robot, she didn't even bother reading my intake notes. I asked her multiple times if she knew my situation and she said she did but she acted as if she didn't want to go into detail about what I was going through... how could she be so confident in prescribing patients medicine if she isn't even willing to talk to them! She was completely disconnected, lazy, judgmental and flat out rude. I was so disappointed I started to cry. I genuinely needed a professional opinion, diagnosis, advice, something, but she gave nothing! I asked her how was the medication going to help me stop feeling and doing things that I knew were unstable. She seemed bothered that I had more to say, questions to ask... she abruptly replied they are going to help the chemical imbalance in your brain. It felt very scary to accept any prescriptions from a practice that treats people this way. I just wanted to know that what she was prescribing was actually going to help me, not hurt me or make my situation worst. I asked if she was a licensed psychiatrist and she replied that she was a nurse practitioner and everyone at the practice is at the same level. -_- I'm thinking ok... that's strange. She began to say that she wasn't going to argue with me and that since I don't want her help they will refer me to a place that helps more severe patients. ????????? Wtf I hit end after that. Do yourself a favor and please don't waste your time with these fools. Completely unprofessional and uneducated! I wouldn't be surprised if they end up in a lawsuit and get shut down. Note to Adaora, you do not belong in the field of mental health, especially if you continue treating patients as non humans. I came to our appointment with hope and all you did was shut the door in my face. 0 stars. read more

SouthEnd Psychiatry - Psychiatrists Near Me

Dr.Emma Otieno it's amazing! was my first visit with her,she listened to me. I'm going through bad panic anxiety attacks. she's helping me manage this episode. I'm so happy I chosen Dr.Emma Otieno I would truly recommend her if you're having any issues. read more

DO NOT USE THEIR SERVICES How do I start? 1. Doctor is awesome. 2.The offshore scheduling team, horrific!!! Extremely unprofessional and incompetent. I notice this the very first month, I had to constantly remind them that I am only here to see my doctor once a month, why call me twice a month? They call me at 9:30 at night and ask if I can make a call the next morning, now they don't call me at all. The icing on the cake was when they essentially called me a liar. If you like to be frustrated this is the location for you. DO NOT USE THEIR SERVICES read more

I have never experienced such terrible patient care in my 30 years of life. The staff is inept- I would go as far to say idiots. I have called for my prescription 5 times, texted a dozen. They say they'll connect me with the doctor- they hang up on me. They say they will call me back- they do not. Every time I build up my medication on my system- they manage to ruin it. They are actively screwing me and my health. All I have asked is if I can have a different script for my medication and to confirm with the doctor. 6 days and they cannot even do that. They should fire their whole staff and hire a new one. Disgrace to medicinal practices. I would leave 0 stars if I could. read more

Every interaction with this office is a nightmare. nobody knows anything. you are treated like a new customer every single time. the doctors, admin, nurses, and 'woman who authorizes medications' do not communicate a single coherent sentence to each other regarding your specific care. the lack of professionalism is exhausting. I do not have faith in this group of people because they have consistently shown how little they respect my time and needs with their unconcerned and lazy approach to mental health. if you go here, expect to do extreme due diligence because this group is not proactive about anything - they are doing the bare minimum regarding the job. it takes days to do something that requires a single phone call. this is a a group of mediocre and inefficient communicators. doctors are always late. admin have no answers to a single question you have, and the doctors don't even know where the brick and mortar building is. you will get text messages for an appointment at 10pm on a week night, but not during the daytime. how is that good for my mental health? unprofessional, probably a scam, total idiots. read more

These people are grossly under qualified an absolutely disgusting. Please don't go there for medication management because they will screw you up. They get you hooked on benzos and up your SSRI at least 10 mg while they take away your benzos and I don't really need to tell you what could happen next. read more

I can't tell if this is a real office or a scam. I met with a therapist for a virtual visit to get a new prescription for a medication I have taken for 2/3 of my life. They told me I would need to do a new assessment, which is an additional cost. I paid it, completed it and I have not heard back from the office for almost a month. The physician on my assessment is also not the same person I met with. I have sent numerous emails inquiring about the next steps and several calls to the "admin team" who always say they will call me back and never do. If you are a real person with real needs, do not use this office. I have already filed a grievance with my insurance company. It's completely unprofessional to play with people like this. Finding a mental health practitioner isn't easy and it is expensive-- it's businesses like this one that turn people away from psychiatry. Long story short-- stay away from South End Psychiatry. read more

COMPLETE UNPROFESSIONAL!!! This place can honestly kill you. I was left without medication for a week and that was not the first time I was without. Contacting the office did nothing they did not want to help or have DR. Emma Otieno call me. Would tell me to call 911 if it's an emergency.... I'm without medication my body is still trying to get use too... I'm clearly telling them the problem and they're dismissing me. When I had my appointment with JUST Emma (I refuse to call her Dr like she demands because she is not one) she said she doesn't speak to patients unless it's an appointment because she "has a life" ....Yeah, BYE. read more

Southend was a huge disappointment. The provider I spoke to completely disregarded my actual psych history and my needs. She had obviously made up her mind about the type of treatment and medication that her patients need regardless of their individual circumstances and just doesn't seem to care about what they actually need. Completely indifferent and dismissive to the point of being disrespectful. I can't know if this is what you can expect from other doctors here but based on her attitude I can't recommend them. The least she could have done is refer me to someone else but she clearly doesn't care at all. Awful experience. read more

I saw Dr. Emma Otieno this morning. Upon telling me she was having a bad day, which I was most empathetic about as I have had many, she decided to lower my medication without discussing it with me further. She did not relay this information to me on our call, but instead through a text message. I did not wish to lower my dose and it was not discussed with me. I have found a combination of medication that works and it took me a long time to find. I will be going back to my other provider as he never would have changed my medication without discussing it with me. Doctors should not behave as such, and communication with the patient about medication changes are important. read more

This practice is a joke. Dr. Angela Naz has rescheduled/ cancelled appoints like no tomorrow and with no notice. Very unprofessional then decided to not do anymore assessments due to me canceling appointments which is untrue. She canceled and the office never bothered to inform me. Please save your time, money and energy. This peacrice/ doctors don't care about you. read more

There are many different offices and with the influx of mental help needed, this facility is actually spot on. The admin are on top of things and my provider actively listens and takes in what I have to say. read more

DO NOT BOOK. Wish I had seen these other reviews before booking. Rude, terrible bedside manner, treated me like I wasn't a human being. I've taken an antidepressant for years, and had to suddenly find a new psychiatrist because my insurance changed and my old psychiatrist (who was on maternity leave) no longer accepted my insurance. On top of that, I was about to go out of town for 3 weeks, and needed a refill. When I explained that I was worried about withdrawal, Dr. Momah was rude, cold, unsympathetic, and accusatory. She asked me if there's a reason my condition had worsened recently, and I explained that my mother has been dying of a degenerative terminal  illness. She responded, "OK," and changed the subject. After all that rudeness, she begrudgingly agreed I was on the right medication. AND STILL she wouldn't give me a refill until I made another appt, and then blamed me for taking an int'l trip (a vacation I had booked before my insurance changed). Absolutely awful person. read more

This is the most disorganized place I've ever worked with. I like my psychiatrist but the office is awful- they sometimes never send you appointment links, don't answer the phone or texts, switched my provider like three times, and rather than tell me I was missing paperwork, they just canceled my appointment. I feel if this keeps up I will have to find a new place despite really liking my psychiatrist. read more

The same experiences as everyone else: just awful. No follow up to messages regarding critical health issues. read more

Absolutely do not go here. Mrs Cordelia Ozigboh-Lee the fact she even has a job is so beyond me. Such a rude and cruel person who is not here to help you. She talks over you. Raises her voice and can clearly tell she does not care about you or her job and even told me and complained to me about her last patient that she had before me. Which im pretty sure is a violation of something or at least a bad way to treat patients. They are only here to collect co-pays and do not want to help. You will quickly find out what im trying to tell you if you go here. I came in because i was told i need medication for adhd and she denied me everything. When asking for a reason she had none besides that we did not get along (i had to tell her to please stop talking over me and giving me nasty looks and raising her voice and she did not like that). I usually don't leave reviews but want to save someone who is maybe already struggling getting care from having to deal with this and wasting your time. read more

I never got connected with an actual psychologist and when asked if I wanted to take anti-depressive pills I've said no and they still send them anyways violating patient policy. read more

Update 2: in reviewing my health insurance claims, I discovered this practice has been billing my health insurance for 45 minute psychotherapy sessions that were never provided for over a year. I reported this fraudulent activity and opened an investigation. read more

They need better staff and management. It is so unorganized, and no one picks up your call. They only contact you when they need something from you. I had three virtual calls for the same questions. Go somewhere else!!!! read more

THIS IS A SCAM COMPANY! Do not use this telehealth service. Do not provide your credit card. Do not consider an office experience since that's fake. If you already provided your credit card you must cancel that card and be issued a new one or they will authorize payment on your behalf. read more