Kendall was great! Problem started when I found that a telephone/utility pole was to be moved in front of my house--there had been no notification from Edison. Called Edison customer service (800-655-4555) first; after what seemed like an hour, the customer service rep had provided no information, just kept saying she didn't know how to help me. The second call I placed to Edison, I spoke with Kendall. He listened, clarified my input and noted my concerns. He consulted with his boss and routed me to the right department! I appreciate his listening skills and commitment to getting me to the right department. Thank you Kendall! read more

THE TRUTH ABOUT S.C. EDISON'S "ENERGY SAVINGS PROGRAM" WITH "FREE APPLIANCES": S.C.Edison's Free Appliances Program is a scam. I applied, got approved, and never got any appliances. Here is how they do their scam: - You apply and qualify = Then they send you someone to do a "home inspection" to "see what appliances you need" - Then you get a written APPROVAL NOTICE, listing what appliances they will give you After that, the show is over. You get nothing. How ? Here is how: You are referred back to their contractor, who is actually a co-conspirator, meaning his job is to give you nothing, so the funds they receive from the government does not get spent on appliances, but stays in Edison and Harrison Cons' pockets. John Harrison is the name of the local crook who works iwth So. Cal. Edison Crooks, to scam S.C.E's customers. When I found this all out and began to broadcast it, in addition to launching multiple complaints, S.C.Edison suddenly withdrew their Appliance Approval. I called and asked what reason they have for it. Answer: we have no reason, no cause. We just decided to void the Approval. Then they restarted the application process, saying I will need to wait for 30 days for re-approval. Whether they approve an application or not, doesn't even matter. Fact is: the customer never gets an appliance, because S.C.E and their fake contractor keep the funds in their own pockets. There are probably even no appliances anywhere. John Harrison Inc is not an Appliance Contractor. He is listed as a Construction Contractor. This mega-scam is going on for years. I am now taking it to the government and the Feds. If you have been scammed by S.C.Edison the same way: Contact the CPUC, FBI, Local Law Enforcement, write a review here, and call NBC. This mega-scam is now going public. The damages are in the millions. Lawsuits will follow, guaranteed. read more

Absolutley ridicoulis, Im on a payment plan to pay a certain amount every month (within reason) my bill is usuall anywhere from 350-380 a month, this month they sent my bill and it said 918???!!!?!?!?!?!, i called and requested information on why it was so high and theyve decided to change my monthly rate to 589 and added an addiotnal 330 to the total for "monthly rate changes" that i did not receive notice for nor agree upon, on top of that i used less electricity in september than i did august so why is it 3x the amount???? read more

Absolutely horrible. The decided to stop sending me a paper bill and then charged me late fees for not paying on time. Over 17 years at the same house paying on time and there is nothing they will do to avoid this hitting my credit score. The $5 in late fee is not the issue. Its the principle and the credit hit. They are the only game in town and they know it. No customer service, because what are you going to do? SCE or solar those are your options. read more

You guys really need to get it together!!!! Every other month we loose power in irvine . Today from 4 am till 1 pm no power !! That is unacceptable !!!!!!!!!!! Why is this an ongoing issue in Rancho San Joaquin in irvine ca . With no warning we just loose power and no really good explanation . This needs to be handled differently!!!! read more

Electricity is part of everyday life. If customers are required to pay increasingly higher rates, there should be real people available to help when problems arise. Hiding behind AI and automated systems while collecting billions in revenue is not customer service. Whether it's a billing dispute, safety concern, or emergency, people deserve access to a human being. They are a lawsuit waiting to happen! read more

Yall need some real people for customer service. Your website isn't recognizing an address to transfer service to (AKA, the website IS NOT A VIABLE OPTION), and "Emily" can not help with that. I am losing my mind. read more

It is impossible to speak to a live person, I called two different phone numbers only to listen to the same bot. Just completely maddening! Then I call another number that transferred me to a live person only to be told I had to be without electricity for 24 hours before I could get a refund. It was out for 12 hours and they cant help me! This is just wrong, horrible way to treat customers. Oh there is no physical office to go talk to a person also. read more

What a joke !!!!! I called over 20 times and can't get a hold of anyone , they over charged my account and no one is there to answer a simple call !!!!!!!????? I'm beyond disappointed at this moment . Horrible Horrible Horrible!!!!!! I'm all stressed out now read more

Can not reach a person after trying for 45 minutes. I am in desperate need of speaking to a representative.

Cannot get a live person to answer any customer support numbers. Worst customer service ever, while rate hikes continue.

Terrible AI service. Cannot speak with a person. I do not receive a paper bill, only text messages bill is late. How do I get a paper bill so I can pay the darn thing. I used to pay it on bill pay but the bank no longer receives ebills for my account. Very frustrating. read more

after waiting for the longest time , 50 minutes on the phone hear the click of picking up the line & then the person hung up. you can imagine my frustration. Their customer service do not know about their service either. read more

Worst company on planet earth. In one word: GARBAGE! Monopoly is the cause. The executives have enriched themselves but left the spider web of rotten power lines and rotten posts across town. In the meantime, laughable and ironic, they have the power to check permits and "safety" while every single bad fire in CA was caused by one of them. How about do something about the numerous low lying power spider webs across the streets??? Maybe with the money we pay replace the ancient transformers, poles, wires, fix wild huge voltage fluctuations ....? They deserve to turn the belly up and just die off or eaten up by something better! read more

Today wasn't a good experience with the Customer service representative Alejandro ( who identified Himself as Alex ) Usually I receive great Customer service from Edison but today this Guy felt it was more important for Him to show His bravado and intentionally over talk Me while I was trying to express My concern being I'm the paying Customer..He then showed agitation when I asked Him to call Me by My name because He kept calling Me " Mr. Customer " knowing My name...I asked Him His Employee ID number to which He refused to provide...He definitely needs coaching, a write up..and to be retrained. read more

Negative stars. The absolute worst in reaching a person to speak to. Even if you're trying to report an emergency situation!!! I tried it all. Eventually read on here that you gotta chose technical issues with website to get put in their long queue. Just terrible from SCE. However, once I got through the representative, Briana was very nice and patient with my questions and concerns. read more

WORST COMPANY THAT HAS EVER EXISTED. So for those who have outlandish bills sent to you and threats of bill termination and want to speak with a HUMAN! Follow the steps below. 1.Call 1800-990-7788 2.press option 1 or that you are having trouble with website 3.press option that you want to cancel or change service 4.should be directed to human. This company has got to be stopped!!! How are we forced to get service from them but yet they can't even answer the phone or provide basic service. PATHETIC! read more

You can never talk to real person. Every comment below that helps you reach out to a real person, they found them and clear those methods. You can never reach out to a real person. read more

Hottest days of the summer- no wind- they call it a public safety issue- I am on day 3 no electricity! So cal Edison has the worst people to take care of California! I have lived many states- tornados ice storms duracheos no one leaves their people with out electricity- California. Edison doesn't know what they are doing to take care of people- they collect ur money thank u for ur patience- like we have any other options- California has it so wrong and so backwards- it's almost 90 degrees out no breeze registering at 4 mph and they turn us off- god forbid the elderly woman or man who needs oxygen or someone healing from something that ails them- cal Edison doesn't what they want they don't warm u- and if u go to their website nothing! California u have it wrong! read more

How can it legal, for a business serving millions of customer, but yet the customers are unable to speak with a real person when he/she has issues or questions? On top of it their charges keep on going up and outages are happening without any notice.... read more

Can only get ahold of a person at edison thanks to another review here. Terrible Managment at Edison. Follow these prompts to get ahold of a person SCE: after collection of information disclaimer choose: 6; 1; 2; 0; 2-make sure you press 2 for business since you will be connected quicker to an agent. read more

Impossible to talk to a person.when issues can not be addressed by bots. Monumentally terrible service

Can't seem to talk to a live person - keep getting Emily. I want to start service in a new place tomorrow but keep the power on where I'm at now thru the end of November and shut that off. How do I accomplish that?????? read more

How does anyone reach a live person at Edison? Is there a special number. Very frustrating when a verbal confirmation is needed.

We had to have a outage in Agoura Hills, California, they say it such a wide spread issue somewhere else proving they're incompetent, incapable in being more responsible with our electricity this is unacceptable for during the day and we have to go through stupid planned outages every other time of the year. Here is a thought why can't we have our electrical lines underground instead of having electrical power lines above ground while we have to have power pole lines above ground that comes with your stupid outages, short circuit breaker & fire danger obstacles on us too? Having stupid power pole lines above ground has been a stupid move from the start for us old Agoura Hills residents for those multiple obstacles I have listed a sentence ago. read more

I signed up fr outage notifications. Got one via text. Got out the whole house generator, prepared it for operation but the outage never came. Went to the website and it states no outages are scheduled for my address although the text says there is. Tried to use the website for clarification; useless. Called customer service. Spent several minutes navigating through a vo-bot that had no selections I could use and no selections to escape. Finally just started babbling nonsense sounds so it finally dumped me into a cue for a human . . . "your expected wait time is 55 minutes!?! Seriously for how much we are overpaying for what we get they can't hire a college student to answer the phone??? Pathetic. The CPUC is supposed to keep these goofballs in check because you literally have no really viable alternative. Talk about a legal monopoly. If I worked at SCE I would be sure nobody knew it. I would be so embarrassed. read more

Negative stars for customer service representation!! Thank you Kelly K....The options you said to use worked! I had tried about 6 different phone numbers listed online and got the same automation message. Options 6,1,2,0,2 read more

The available options on the phone and website do not address all issues and you can never reach a live person. Absolutely horrible customer service. read more

I got stuck in the loop of their automated services. I could not get a human. I read another review here that recommended saying you were having trouble with the website so I could get a human. It worked. And after a horrible wasted hour I got Brianna, who was a lovely light at the end of the time wasting tunnel from hell. read more

Basically about as crooked a company as any can be, not just utilities. We have 25 solar panels and they still find a way to bill us over $200 a month. We export more energy to them than we use from them, and yet we are still paying them that much. Why, you ask? They charge us 28 cents per kWh (during peak times) and pay us 1/2 a cent per kWh for the energy we export to them. I plan to file a formal complaint to the California Public Utilities Commission for this corrupt practice. They are reeling from lawsuits for the Eaton fires, as they should. Well, I hope to get them in even more hot water until they change their ways. read more

I'd give negative stars if I could. I've only had Edison for three miserable years and currently on hold for two hours. You mean to tell me with as much money the company makes they cannot do a call back option or hire more CRs. We need some alternatives to this God forsaken company. I'm so tired of being graped by these people. $400 in the winter is ridiculous. I really just hate SCE. read more

Impossible to get a human being for almost any service or question. Since they are the only game in town I am stuck.

Customer service is worse than the airlines. I've been trying to get hooked up to my account on line. I'm on my 4th call after waiting 45 min to be told the same thing. IT will get back to you. What a joke. Still waiting by the phone. Must be nice to have a monopoly! Asked for a supervisor. I'm now on hold again going on 15 minutes. I would like to get the number of the person running this three ring circus. read more

Southern California Edison - The 5 star service you receive for online help. - Electricity Suppliers Near Me

Poor customer service , automated system set up so no physical person will answer. Prices out of control

SCE is the worst and robbing us blind. My normal bill is average $350 a month. Last month it was $640 i almost had a heart attack. Why? Why? Why. My neighbors were Flabbergasted we all live in he same condo's. SCE needs to make themselves more available and with a live operator...This month $620 and I cut back at least 50%. I need to speak with upper management or attend the very next meeting, something is very wrong and it's not my air conditioner unit. I was told SCE has to go to other states for energy. And we're going to be forced to buy electric cars? read more

42+HOURS FOR SCE TO RESTORE POWER DURING LABOR DAY WEEKEND. All the meat & dairy products were toast by Tuesday. Ice cream??? After 2 days that's money down the drain even if you limit the opening & closing of your fridge/freezer. Many bad thoughts & words are currently running through my mind as I think of what to write about SCE right now but you're smart enough to figure out what they are so I'll skip my outburst and get to the things that angered me during this ordeal. 1) The inability to reach SCE to find out what's happening and how long it will take to fix it. (Unless you call IN THE DEAD OF NIGHT OR EARLY MORNING!) 2) Being given false information after finally getting through. I got a representative on the phone at 2:47AM on Sunday morning. He spoke with a field supervisor and they said it should be fixed between 4 or 5, or in other words, a couple of hours. 4 o'clock rolls by and so does 5, In other words, BS. I call again later to ask what happened. She says she sees I spoke with someone earlier but there is nothing about power being restored in a few hours. Why am I not surprised? Monday night, one last desperate call to a representative. She has the decency to at least tell me there is no way to tell how long it will take but she will mail me a claim form so I can try to get SCE to reimburse some of costs for our food we couldn't salvage. Good luck with THAT huh? 3) Their recorded updates are completely useless. 5PM today turns into 2PM tomorrow and later, 1 PM the next day. Their whole system is inept and useless. It's like going to a fortune teller without the extended wait time on the phone. It's like being trapped at the DMV run by sloths or waiting for cable or phone service who MIGHT show up eventually if you are extremely lucky. All examples of inefficiency like our beloved federal and state governments. It's like the movies Groundhog Day or Happy Birthday To You where you get trapped in an endless loop that repeats indefinitely. That's a fate I wish upon each and every member of the SCE Board of Directors and management staff. Karma is going to be a real B.... boys and girls.May your Purgatory last infinitely longer than 38 hours and your darkness endured without candles or flashlights and your beverages served lukewarm. Final Update: SCE shows their true face as they refuse to refund ANY of my losses. Despite the fact their employees gave me conflicting information on when my power would be restored (15 hours eventually turning into 42 hours), Edison declined to pay one red cent even though they should have said they had no idea when power could be restored. The first service rep even spoke with a field operator who told him power should be up between 3-5 AM Sunday morning which would have been fine. If SCE had the integrity to be straightforward from the beginning, I could have taken steps to salvage food from the start! I ASSUMED that I could believe what I was being told. Well you know the old saying about assumptions,? They make an A$$ out of U and ME. Please dear people, never take a utility company at its word. It's like taking your car to a shady mechanic or believing a politician when they promise change and to SERVE the PEOPLE. Yup, we get SERVED alright but all of these clowns. Hope for the best but prepare for the worst. You can't be disappointed by someone you have no faith in. Check out my picture of the letter from Mr. Parker the Senior Specialist at SCE. He should run for office. Our government can always use another WEASEL. read more

See all

I got a $400 electric bill, almost double my monthly average I've tried three times to inquire about the huge increase. The first time I was on hold 47 mins and had to hang up. The second time was 53 minutes and got hung up on, and third time I was on hold for 46 minutes before my phone battery died. This is the problem with government monopolies. Still waiting to speak to someone. read more

SCE under the guise of safety shut off power to moreno valley, and many others as you know and at their convenience. My area is flat, and no to very little vegetation and the power is off. There is no reason to keep the power off in 92555 area code for days, that is ridiculous or very poor management by SCE. They have a website, but in actuality, they do not want to hear or talk with you. Contact to a person is virtually zero, unless of course they are COLLECTING funds. I understand power being turned off is necessary at times, but not for days. I don't really care that the Santa Ana winds are blowing. Power can still be turned on at night or for certain lengths of time. Food begins to spoil, frozen food thaws thereby wasting hundreds of dollars to the customer, and they do it without consequence. Not only that with all the Solar power being conducted and mandated out there, they ought to have tons of extra electricity, but no. They can't even run the basic infrastructure without having brown out in the summer or whenever they decide. An unacceptable way to conduct business, but when you have a MONOPOLY, then I guess they really do not need to care much about the customer. read more

Wow, talk about PURE STUPIDITY!!!. So SCE does a PublicSafetyPowerOutage in an area due to high winds. The STUPIDITY is, this particular town had NO HIGH WIND and half the town is without power while the other half has power. Informing these morons of the FACTS one would think they would turn the power on for the rest of the city...no, not these imbeciles. Still without power because SCE is too arrogant to realize THEIR ERRORS!!!! read more

Again.. without power. Heat of day... and what do you know.. I can't reach a live person... For over an hour I tried called 5 different numbers.. Why have 5 numbers with the same damn recording. Why not stop paying for them numbers and hire live people to actually talk to us... look at me.. saving you all money.. follow me or better yet.. talk to me for more advice read more