Excellent service and selection. Great customer support! I was new to NC and this is now my…read moreLocal hardware store. Love it!

Friendly and great service . Wanting to have keys made for a 50 year old car and they had what was…read moreneeded

Ordered in oct for 4 months, 1 day before the 4 months hit, company ghosted EVERYONE! many many…read morepeople paid full and nothing to show from it. WSOT-TV even covered them in a report, and ghosted

They owe $10M and have stopped answering the phone. I paid them over $2k back in November for a…read moreaerator. Too bad, I've bought other equipment from them and it was top quality.

I bought an Echo pole saw over the phone from Killian's and have nothing but great things to say…read moreabout my experience, both from the initial phone purchase and the pickup of the saw this weekend. Jordan was extremely helpful over the phone - I am an hour away- as were the other people I spoke with. The same is true of when I picked up the saw yesterday (two weeks after buying over the phone). Brandon, Jordan, Ashley, and Sharon could not have been nicer nor more professional. I hate that the store is not closer to me, because they would be my go-to for anything related to lawn equipment!

Professional, knowledgeable and a cool place to shop. Lots of history! Family business continues.read more

I replaced all my belts. The mower works great. Not a single bearing needed to be replaced…read more Hickory Home and Garden??? Never again.

Rude salesman who cursed at me and refused to sell me the part i was trying to purchase.read more

i went in to Northern Tool & Equipment today to look at lawn mowers. This was my 1st time in…read moreHickory's store. I was greeted by a young lady named Kia upon entering. She asked if I needed help with anything. I told her I was interested in looking at the mowers. She showed me where they were and answered my questions all while helping 2 other customers. She was very professional. I decided to buy a mower and Scott the manager came over and helped me get the mower loaded into my vehicle. Scott and Kia both made the purchase a smooth one. Thank you both. Skeet Lincolnton NC

We bought a Stihl MS 331 gas chain saw because we had 14 trees that fell during Hurricane Helene…read more We took it home, and it would not start. My husband has used chain saws for over 40 years and knows how they operate. We brought it back to Northern Tool, the manager (Shannan) said that their mechanic was on vacation, so she took the chain saw to a back room and tried to start it and was unable to. She came back and said that my husband must have flooded it. My husband said that we would just exchange it for another saw. She said that we could not do that. My husband said that we would just return it for a refund. She said that there was a $70.00 restocking fee! We never even used the saw! It was brand new! She was adamant about the fee and charged it. My husband asked for the name of customer service so he could lodge a complaint. When he called customer service, he was told to call Derek Kurtz, who is the district manager. He called Mr. Kurtz, and was told that they have had a lot of problems with the Stihl MS 331 chain saw, but usually after the customer brings it back to their mechanic three or four times, it will work! This is utterly ridiculous! We then went to Lowes Home Improvement and bought a Husqvarna chain saw and it started right up and works just fine.

Great place to find inexpensive tools for a wide range of occupations. They have an auto section,…read moresafety, hardware, home security and several others. You can find reasonably priced items that can be difficult to buy elsewhere. We drive 30 minutes just to get their deals. You'll have a hard time not buying anything in the store because you will find something you need. Its a must go!

Customer service starts with helping the customer, not lying to them. After driving 45 minutes to…read morethis store and arriving a few minutes before closing to buy a single lock, I was turned away by a man who said the store was closed. There were still many people walking around inside and more in line checking out. I explained that I needed another lock to match one I had purchased recently, and that I knew right where they were. I could get it and be in line to check out in seconds. He lied and told me that they had already shut all the registers down, even though both were checking out customers. I sat out front for 15 minutes while customers continued to exit the store with their purchases. I have done a lot of business with this store but will not waste my time making the trip ever again. I suggest you reconsider doing business with a store that doesn't care about your time, or their integrity.

We went to this Lowe's after the Lowe's in Lenoir never called us back about flagstones we were…read morewanting to purchase. This Lowe's store had what we needed, so we ordered, set up a delivery date and someone called us when he was close to our house. The staff associates were very helpful. We came back to this Lowe's when we needed to order more flagstones. Even though we live in Hudson and the Lenoir Lowe's is closer we will continue to go to the one in Hickory.

Do not shop here! I purchased multiple gallons of paint on…read moreSunday, put them in back of my vehicle and proceeded to go home. On the way one can tipped forward and the lid popped out and the entire gallon ran all over the car. I returned to Lowe's and they had just closed the Manager Angel came out and stated' the other 4 cans have the lid in place so obviously my employee tightened it how do I know you did not manipulate the lid. There is nothing I am going to do for you. ' Not even a paper towel was given to me. And I am a handicapped senior it's pretty ingenious to manipulate a lid past third row of seats while driving. I called corporate office and was told the stores individually handle complaints. I spend 2 hours struggling to clean the vehicle and it's still not clean. I also lost 53$ gallon of paint and was insulted by a manager that obviously requires customer service training.

I attempted to order twice and both times my the order was…read morecancelled. Never notified the order was cancelled and called and tried over the phone. They did not want my business and I will never order from them. I ordered what I wanted from Amazon. Never have a problem with Amazon Klingspor!

Greatest place to get information and tools without being treated like you have a…read moreWaisted your time true candy store for woodworkers

Really poorly built kitchen cupboard. Broke before I could use it. Doors would not line up. Would…read morenot adjust. The measurements were deceiving.

Friendly staff, clean store, great selection of Milwaukee products, pretty much up to par with most…read moreHome Depot locations