Customer Service is excellent. I bought a piece a few months ago ended up having a little problem…read morewith it so I took it back to see what could be done about it and fully expected to have to drive back again to pick it up which was about another four hours of driving and to my surprise they allowed me to exchange the piece I had purchased previously, and got me on my way as a happy customer. Customer Service for outweighs the product, but that shouldn't diminish what you're getting because these are awesome pieces of reclaimed wood that are difficult to find but they have a ton of it. It's a must see if you're considering a new mantle or reclaimed wood for other projects.

Had a great experience. We were helped by a man named Michael who was first class. He was helpful…read moreand patient with us moving beams on and off the display and answering any questions we had. He helped us pick out a mantle and got it routed and ready to hang for us in less than 2 hours. I would recommend this place and his name to any one!

We have used More Than Blinds to install shutters in our home and Randy also assisted us in a…read morespecial project in our laundry room. Several of my real estate clients have used their services as well. Prompt service, seamless installations and competitive prices.

Easy and affordable, replaced all our blinds and they look great. I'm not a fan of the extra 2…read moreblades as a kind of valance, the bottom one tends to disconnect when you raise the blinds. Not a major issue though.

My new countertops are absolutely beautiful! The customer service with this business is…read moreoutstanding. Scheduling and installation were superb. Big thanks to the installation crew: Patrick and Devin. And many thanks to Lavivia for her help and guidance throughout the process!

Is this your regular typical bait and switch company?? Unbelievable. I spent time with Lavivia…read morepicking out colors and type of countertop. She was helpful and wrote down a quote on the back of her business card of $1950 based on the cabinet drawings from the cabinetmaker. It included shelf brackets, a built sink, and backsplash. A person has to come out and verify measurements after the counters are built and installed. We scheduled a time based on the cabinetmaker's schedule, and that went smoothly. The measurer calculated 6 square feet more than what Lavivia and I separately had measured. A few days later she sent a quote for $3200 and said I needed to submit a $1600 immediately to get the project on her schedule. I emailed her back wanting to understand the more than $1200 price difference. After a day of no response I called her and left a message asking the same. I gave her another 24 hour, then decided to search elsewhere. I never heard back from her. Most people, I expect, don't have time to start over, so I expect they're use to getting away with this technique, but I had started early in the project. I went to Home Depot and started the process over. I chose the same product and gave them the cabinetmaker's drawings. They came up with the same measurement I and Lavivia had to begin with. The price was reasonable at around $2100. I said let's do it. She said Sims would have to come out and verify. I was stunned. I told they had already, and told her the story. I then gave her the formal quote from them to make sure we had apples to apples so they couldn't try to raise the price, even using their measurer's figure. The price went up to $2300, but I was still good. So, Sims called in a few days to send someone to measure. I told them their guy already had, and the story. They adamantly said it was going to cost a lot more than that, because I went to a third party. I said, whatever, do you need to come measure again? They said they could use the one they had done. I thought they were done with me, but a week later I called Home Depot to check on the project. Home Depot checked and said it was in production and would be installed on Monday. Installation went well. Lavivia's original estimate included counter brackets to hold the overhang, but that dropped off, so I ordered those separately and had installed them myself. After the install, a rep from Home Depot came by my house to check to see if installation had gone smoothly. I said it did, then told him my story. He said if I used the online template and got charged for more material than was installed, Home Depot would refund that part. I said yeah! I went by the store then emailed the Home Depot rep about having them explain why the measurer got 6 more square feet than we. Sims finally sent the measurer's template he had drawn out, then, in a separate email the numbers he used to calculate square footage. Sure enough, he had counted the overlap corner twice, 6 square feet. I emailed Home Depot rep saying that didn't seem right. This whole things is about ethics. Sims is out for as much money as they can take you for. I guess I looked naive and gullible. I didn't get the card of the Home Depot rep who stopped by the installation day ( the store person didn't know who it could be), otherwise I'd pursue getting a refund for the overmeasured amount.

Wanted frameless shower installed. Called got voice mail waited most of the day for a return call…read more When they did call the conversation was not as professional as I would expect but to clincher was the lack of commitment on scheduling. "We are very busy so I can't tell you when we can give you a quote or how long it would be before we could install". I called a larger company, they came out gave a great price and scheduled us for two weeks out. Only because we couldn't be here next week. I'm sure kemp is a great company and must be very busy. I wanted to use local company but they appear to be too busy to want our business.

Had broken oval in front door and one side of French door shattered during flooring install…read more Received prompt response from inquiry. Reasonably priced quote for both projects. Professional installation. Cleaned up during and after install. Great communication! Showed up when expected, completed on time and didn't cost more than quote. Completely positive experience. I would highly recommend Richard Kemp and Kemp Glass Shop for your home repairs.

Ignore everything the whackadoodle that left the 1 star said. I've called Andrew multiple times,…read morehe's answered every time. He's polite, friendly, and helpful. Never one time was anyone rude--not him on the phone or his folks at the nursery. I love going to Andrew's for what I need. A person leaving a 1 star review saying they'd had a less than positive interaction but then they wanted to reach back out "in peace" is immediately suspect to me. Okay, weirdo? He probably blocked you after you acted like a nut. Anyway. Ignore that other review, call Andrew if you need landscaping stuff.