We had an issue with our pool equipment that this company was able to help us with. They were here…read morewithin one business day and made short work of a somewhat "interesting" issue. Alex was so incredibly qualified that the new part was seamlessly addressed and taken care of within less than thirty minutes. We are so grateful to everyone at this company for doing exactly what they said they would do at a very fair price. This is the standard of excellence all pool owners should experience. They are our forever company for any and all pool issues. Will definitely not deal with any other pool contractors. Take it from me, I guarantee that you will be more than happy with this amazing company. Diane S.

We had our 12 year old pool resurfaced and added a hand rail. Case Handy and his people were…read moreoutstanding! They discovered some additional issues and worked with us to solve them. We highly recommend Paragon Pools!

"I wish I'd said something sooner. We used Golden Eagle Pools for years and it was a nightmare…read more They had such high turnover that we rarely saw the same guy twice. Different new young strangers walking straight through our screened-in living room and TV area, propping the door wide open and leaving it that way. One time they left the door open long enough for our pet to escape into the alligator-filled river in our backyard. Another visit, they serviced the filter but never put the top back on. The lid blew off like a rocket, could've taken someone's head off, and our pool nearly drained completely. That caused thousands in damage, and they never paid a dime. We got a half a** apology at Best. In writing. The previous owner of my home had just replaced the pump, but almost immediately they came back saying I needed to replace it again. Then within a couple months they insisted I had to replace the light too. I can't even count how many thousands of dollars I gave them, only to end up with even more thousands in damage they caused and refused to fix. We finally switched to Tropical Pools, and they've been awesome. If you're looking for pool service, stay far away from Golden Eagle."

We paid this company over $1,000 for services never received. I called for 4 days straight begging…read morefor a technician to come out to provide the service that we pay on autopay. When the technician finally did show up, he refused to service the pool and left. I left a honest, negative review about my experience on Google and Josh Fletcher has been calling, texting, threatening me, leaving negative fake reviews on my husbands inactive business page. The harassment is extreme from an established business. I will not remove my review because everyone needs to know who they are potentially dealing with. Do not hire this company.

Kerry Martin Pools (KMP) provided a good design but the operational execution of our 2025 pool…read morebuild was poor, causing months of avoidable disruption and extra expense. For a six-figure project, we expected significantly better-quality control and communication. What went wrong: * Utility damage handled negligently: During trenching, sprinkler lines were broken. Instead of temporarily capping/taping and repairing while exposed, crews backfilled over the damaged lines. That decision contaminated the irrigation with sand and buried the break, forcing us to locate and repair the line later at additional cost and time. Broken sprinkler are unavoidable during a pool construction but backfilling the trench with sand before repairs are made is a 100% preventable action. * Pool finish (marcite/plaster) was substandard: Initial plaster work showed uneven corners, rough surfaces, and irregular coloring. After plastering, the pool was filled and turned over as "complete" without the proper representative present to inspect and/or get homeowner sign-off. After extensive complaining, KMP agreed to redo the finish -- the pool was drained and refinished, but discoloration remained in one area and required a second drain/refinish. Multiple re-dos created unnecessary delays and inconvenience. Lawn was extensively damaged from acid wash dump. * Communication & scheduling failures: Crews often arrived without notice, and we received little or no scheduling updates. Homeowners should not have to wonder who will be in their yard or when work will occur. * Project timeline and value: The build stretched many months due to rework and preventable mistakes. For $100K+, the workmanship, oversight, and customer care were substandard. What they did right: * Sales/design team created a good design based on what we wanted. If KMP only provided designs, we would have rated them much higher. What KMP should improve: * Implement on-site protocols to protect, flag, and temporarily isolate damaged utilities during excavation. * Require mandatory quality inspections and homeowner sign-off prior to completing work and filling a pool. * Improve scheduling proactive communications for all activities (including the many subcontractors involved). Set expectations for what will be done and when. * Strengthen plaster/finish quality control and oversight of subcontractors. Bottom line: We would not hire Kerry Martin Pools again based on our experience. While the sales and design team performed well, the operational shortcomings -- preventable utility damage left unrepaired, sloppy plaster work requiring multiple re-dos, and inconsistent communication -- turned what should have been an exciting home upgrade into months of disruption and expense. There are reputable pool builders available in northeast Florida; we recommend researching alternatives carefully.

Kerry Martin Pools did a great job pu0tting in our pools. Mike Schwind was very professional and…read morepatient as he guided us through selection of the pool size, shape, pavers, tile, etc. We are ecstatic with the way out pool came out and very grateful to Mike for all his help, He was always available and answered out questions thoroughly and timely. Kudos also to Donna , the project manager who was very helpful throughout the process. This was an excellent experience for us. Thank you, Kerry Martin pools and especially to Mike Schwind.

If you're looking to have a pool built I HIGHLY recommend Breakwater Construction when looking for…read morea builder, I did my homework. In so doing, all I heard were complaints about most of the possible companies (specifically wait times & cleanliness.) Breakwater was THE ONLY company that I heard good things about. I gave them a call expecting the same answers that I had been getting from every other place I contacted. Man, was I surprised when I was quoted 6 weeks wait time as opposed to 12-18 months from other companies. After initial visit... it was literally 2 weeks and we were already picking colors, tiles, and pavers. Joe, the owner, made the entire process fun, not at all the headache I suspected! He was so down to earth! So REAL! Honest! Absolutely NO false promises! He kept his word with EVERY aspect of the process. His contractors were ALL just as courteous, through, and timely as Joe was! The yard was cleaned up each day that work occurred! Communication was great every step of the way!!! Even pool school was fun! We couldn't be happier with our pool! Grandkids will definitely put it to good use!!! Call Breakwater your your next pool, patio, fire pit or hot tub! You absolutely won't regret it and end up with a great new friend in the process!!!

Outstanding service & quality! They are above the Rest and would highly recommend them for any new…read morepool or spa design!!

Steve was absolutely fantastic - he came out to do emergency service the very next day (even though…read moreI didn't reach out until late in the afternoon the day before). Our pool had debris from our roof project and he cleaned it up quickly and at a very reasonable price. Super polite, prompt and an honest guy. Very highly recommend Steve for all your pool service and maintenance needs!

Just wanted to give a huge shout out to a local pool company Jacksonville pool and Jacksonville…read morePool & Fountain. I was having some ongoing issues and reached out to them and Steve the owner of as fantastic; super responsive and came out same day! I'd highly recommended them for repairs or pool servicing. He got our pool back in shape in 2-3 days. They were great and affordable

We're in search of a new vendor after our existing service provider was not servicing this area any…read morelonger. Aaron William- Owner responded quickly to our need for service and offered very competitive pricing. What was even better the pool has not looked this good for a long time. I would recommend this company.

Highly recommend Oasis Pools! From start to finish, everyone…read morewithin this company was incredibly professional, respectful and polite. Oasis went above and beyond in making my backyard a beautiful oasis to enjoy! Absolutely the best pool contractor around!

Great group to work with! Gave me exactly what I asked for and didn't try to upsell me. Highly…read morerecommend for a great group to work with and product. Looking forward to some good weather!!

Excellent professional customer service and fast response time. Very competitive pricing I checked…read morewith a lot of different providers and they were able to meet or beat every other price. Very high-quality work completed. Highly recommended.

Our pool was 23 years when the marcite began to crumble. It was like sand on the bottom of the…read morepool. We finally were able to afford to have the pool redone. My husband did plenty of research, and he found Purple Heart Pools. They arrived for an estimate and fully explained everything. We decided they were the company we would hire, and they ended up being the best pool company ever! The crew always arrived on time, worked quickly and efficiently, and completed the job in way less time than we thought. Talk about meticulous work! They even regrouted the tile for us as a courtesy. They were incredibly friendly, professional, and affordable! Now, we have them coming for weekly maintenance, something we have never had before, because we want to ensure our pool stays beautiful! The first time I swam in it, I could have cried. The water was clear and blue, and the walls and floor were as smooth as glass. All in all, we highly recommend Purple Heart Pools Inc. They are the absolute best pool company in Jacksonville.