Absolutely awful!!!! Since the pandemic this business has gone to hell. Terrible communication, took forever to get work done to the point of harassment. They come and do the most amateur work I've ever seen. Completely ruined the gorgeous fence they put up for us in 2020. Please do not use these people. Rude, unprofessional, and horrible work. I'ld give negative stars to Michael Dominique and his team. Stay Away!!!!!!!!!!! read more

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We had Stonington Rustic Fence install 90ft of PVC fencing and I want to express how pleased i was with the team. Mike and Lisa were excellent, and the 2 installers "Chris & Barry" were amazing! Honestly the fence installation went perfect. These guys were so detailed that the fencing as it went up a slope is 90 degrees straight the entire way! I was surprised at how fast the fencing went up with two guys. This is the 2nd time I have used them over the years and can't be happier. read more

Southington Rustic Fence - Fences & Gates Near Me - Southington, Connecticut

In September of 2019, another company installed a cedar fence at my home & from day 1, NOTHING was correct including gates that would not open & when they were wrenched open, you couldn't shut them. This spring, I gave up hope that the 1st company was honorable & would fix their DISASTER & hired Southington Rustic Fence to repair my gates & the biggest areas of concern. 1st things 1st - they were NOT cheap HOWEVER, for the 1st time, I have gates that open & close PERFECTLY! They showed up when they said they would, they cleaned up any debris/mess from the job & the technician was awesome! Absolutely well worth every dollar we paid & I absolutely HIGHLY recommend them! read more

We purchased some fencing and a gate from Michael. From the purchase to the follow-up, he's been incredibly helpful, quick to respond and provide advice for our carpenter who is doing the install. If we lived closer, I certainly would have had Michael do the job as he's been so prompt, friendly, and professional. What drew us to buying a fence from him was the excellent craftsmanship and some of the most competitive pricing for cedar we could find in New England. read more

Southington Fence is an incredible company. They installed a fence for my husband and I over the Summer enclosing our whole yard and did a beautiful job. We recently had a storm and a tree fell on our new fence and made a huge gap destroying part of the fence. I called the next morning and spoke with Jeff and Lisa and they had the quote for the repair and were out to my house in a week as I was concerned because I have dogs. I couldn't ask for better service and they never leave anything behind, the clean up is incredible. I would recommend this company to anyone looking for amazing workmanship and great prices. read more

Seemed professional but after coming out to assess the job they emailed me declining basically because they did not feel there was enough money to be made. Company is not client based but SOLELY money based. Sorry but there has to be a balance. When I emailed them to discuss further and was willing to make it work on my end they just ignored me. Terrible customer relations. read more

Barry (who has decades of experience) and his co-workers did a fabulous job on our very long chain-link fence and really took all our needs into account, in our case small dogs. Great communication. I suggest to meet Barry before he starts as he did have excellent suggestions. Be aware that rain did cause delays due to the need for concrete to cure, so things started a few weeks later as it was very wet summer, but it was completely worth it! Southington is highly recommended! read more

Great price on a high quality cedar stockade fence. They guys were friendly and completed the job in a timely manner and cleaned up afterwards. They even had to deal with my difficult neighbor and handled it wonderfully. Highly recommend. read more

Terrible customer service. Appointment made and the company was a no show. When I contacted them regarding their no show, not terribly contrite. I would not recommend. read more

I got in touch with Southington Rustic Fence through The Home Depot, looking for a chain link fence. Mike came out and was great, informative, took measurements, and sent three quotes based on height and vinyl coating or no. During the city permit application process I learned the fence could only be 90 feet long, not the 100' Mike had based quotes on. I still wanted to go ahead with them (I had quotes from 2 other companies also) because they didn't try to up-sell me and the price was fair, and I liked Mike. I called and was told by a young man in the office who identified himself as Anders then corrected himself to AHN-ders that Mike was on vacation for two weeks. I asked to talk to Jeff and he was not available so I left a message for him with Ahnders. No callback. I called twice more. I am still waiting. I like my new fence - I got a better deal from another company as it turned out. I Wonder why sales people wouldn't even give a routine follow-up call? read more

So far, I'm really disappointed with Rustic Fence. We need work done and used them before with a great experience, so why not go back? We were quoted for the work and immediately gave a deposit and received the contract in the mail a few days later. I brought the contract to their office and asked when the work was going to be done. The less than polite woman said she wasn't going to put us in the books until she knew we wanted the work for certain and was waiting for the contrat. I'm sorry, us giving you a deposit didn't convey we wanted the work done? Then I explained our name was spelled incorrectly and she told me that I was being "picky". She gave us a window of 4 to 8 weeks. YIKES!!! On the 7th week, we got a start date. Yay!!! August 15th. Well, today is the 23rd and still no work has been started. Awesome. Thanks, Rustic Fence. read more

Mike and the crew at Southington Rustic Fence are awesome. We had our back yard fenced in with the 6*8 vinyl panels. The lot is an odd shape and we had 2 gates installed. I was not happy with the look of one of the gates so they came right out and fixed it. Great communication and accountability. read more

We love our new fence! Mike and Jeff were there every step of the way to answer any questions we had. Crew was neat and professional.

We had a good experience from beginning to end. Got the quote quickly. Mike told us we chose their most expensive vinyl fence and we could save by selecting an alternate choice. We stuck with what we liked. When our landscape project was finished the fence was installed. The installers were great and the job well done. Can't comment on cost as we did not get other quotes. I prefer to deal with reliable people and not worry about getting absolute lowest cost. read more

Mike came out to do an estimate in mid July...still waiting for the quote after 3 phone calls to the office.

Disappointing would be an understatement. Where do i begin...? Ordering the fence went smoothly, we purchased only 4 pieces of fence/gates and 4 posts, and spent a decent amount of money. When the fence arrived we set a date for us to pick it up, and when that day came i was told that it might not be ready because the person working that day just "didn't have it ready." After half the day was gone, i was told we could come get it. My husband went to pick it up and came back home and we opened the pallet to find two of our four parts missing...(my husband questioned the size of the pallet when he was there and he was reassured it was all there). After going back down, he was told that the pieces just never came in and would have to be ordered again....(after we paid someone else to come down that scheduled day to install it) and we were also missing a piece of the gate we did have. Two weeks later when the parts came in, they were able to deliver it for us free if charge and they did give us $100 rebate but im not sure of that seems like enough after all of this. When it came time to install the rest of the fence we found that the piece they gave us that was missing last time was not the right size, and the new pieces that came in were now also missing important parts. I then called to tell them, again, about what is missing and incorrect and these pieces now need to be ordered again and my small section of fence will still not be done after over a month.....Just seems like such ridiculous issues for such a small amount of fence and a successful company. I was also disappointed with how they handled it and lack of remorse and trying to find ways to quickly fix the problem. read more