I am a shoe gal, so it's rare for me to find a staff member who teaches me about options and shows…read moreme products that I would never have tried without their help. Petey in athletic shoes explained that I needed a stability shoe and chose a pair of Brooks. I haven't worn Brooks in over 20 years, having been hooked on Hoka, but these were what I needed. Thank you, Petey, and great job Dick's in North Haven.

Excellent customer service! I was shopping there yesterday (4/3/23) for youth baseball equipment,…read morewhich I know NOTHING about. Manager Dana was the first to help me locate some items. I continued shopping and perusing the necessary items that I was able to find... until I couldn't find anymore. Matt, an associate, took the time to help me locate the remaining items that I needed. There were some that he ended up having to go to the back stockroom to retrieve (he ended up going to the back 2-3 times, God bless him!). I ended up being in the store for over an hour and a half, but the experience was pleasant and well worth it. Ronan my cashier helped me close out my order with speed and efficiency. The store manager Sarah-- you have a great staff! Dana, Matt & Ronan-- you guys rock. Thank you all so much for an awesome experience and for the great customer service. This will NOT be my last trip here!

I called days ahead to see if they accept appointments; they do not…read more I asked if I came on a Tuesday around 1:30, how busy they would be. I was told people get served in the order they arrive, but that would be a slow time so it should be fine. I arrived at that time, a Tuesday around 1.30 during a non-school vacation day. Signing in on the sheet by the door, all names above were crossed off giving the impression we would be next. 4 people were in mixed stages of trying on shoes with only 1 employee on the sales floor. He avoided looking at me. Within a few minutes, 1 patron bought her shoes. Great, I thought. Closer to getting fitted for needed insoles and new sneakers! A man walked in, went over to the employee asking for a particular person. 'That's me' said the employee. 'Have a seat and I'll be with you shortly'. The employee NEVER acknowledged me. Waiting was a waste of time given I was going to be passed over. I left. Not enough employees to take care of all the patrons. And a sloppy system of who gets taken care of, when. This happened Tuesday 3/24/26.

I was experiencing a ton of foot pain. At the end of each day, my big toe joint would be pulsating…read moreand sore. I was considering seeing a doctor and gearing up for the possibility of surgery. Before I jumped to medical intervention, I decided to go to Fleet Feet to see if anyone could help me. I figured if anyone had experienced with foot pain, it would be runners. An employee, Dave, had me hop on two pieces of tech that measured my feet, gait, and walking pattern. He was able to identify my size, arch height, foot width, and level of stability. Apparently, I was wearing the wrong type of sneakers and lacked arch support. He fitted me with insoles and a few weeks later, wide toed sneakers. Since then I have had ZERO pain! I realized I had been wearing the wrong type of sneakers my WHOLE LIFE. I am genuinely amazed at how much easier running, walking, even standing is now. I owe Dave my life. Thank you guys so much!

Do not buy performance ski boots at Bob's Sports Chalet…read more I recently bought a pair of Salomon S/Pro Alpha 130 ski boots. After my purchase I brought the ski boots home and put in my footbeds only to find that the ski boots caused my legs to bow when I flexed them. I understand that each skier's anatomy is different and their experience in a particular ski boot will vary. However, Bob's does not carry an extensive line of performance ski boot alternatives and I asked for a refund. I received a refund but was charged a 10% fee. The ski boots were never used and were returned in 1 week after purchase. I was mindful of the salesperson's time when I tried on the ski boots in the store and I made a good faith effort to test the ski boots with my footbeds at home. Given the fee that I was charged, I do not believe that Bob's Sports Chalet gave me the same courtesy.

Bob's Sport Chalet, STAY AWAY, don't do business with this creepy owner…read more I ordered two very expensive items and they never arrived. I contacted customer service and the same person, a man always answers the phone. I'm assuming it's the owner. He told me he would check on the order and get back to me. He never got back to me. Weeks went by and finally I contacted my credit card company and filed a dispute. I just happened to be at the post office picking up another package and when they went back to get it, when they came back out the postal worker said "oh do you know you have another package here for you?" The package from Bob's Sport Chalet had been sitting at the post office for weeks. The man in Customer Service never followed up on the package and it's whereabouts. I immediately contacted customer service at Bob's Sport Chalet and was treated extremely rude and yelled at by the same man that I spoke to in the beginning. (The Owner). Bob's Sports Chalet is owned and managed by Bill and Belinda Gonsalves of Bristol CT. The success of the business is by emphasizing the quality of service. I can't believe they have the nerve to put this in their ads in on their website. He very specifically said he would not give me a refund and they don't deal with people who file a dispute. He hung up the phone. I called back numerous times only to be hung up on again and be cursed out. He's a despicable man and a bully! I'm out almost $500, no fault of my own. The owner didn't care that the items were brand new packages and were sitting at the post office and it was not my fault that they were never delivered. I had every right to file a dispute. This is a horrible business and as you can see if you read the other yelp reviews, it's happened to many others. Please stay as far away from this company as possible, if you value your money and have any Integrity. This company doesn't care about their customers at all!

This is store is MUCH nicer than the FSA location. The FSA location is inside of FSA while the…read moreGlastonbury location is inside of a small shopping complex with a lot more things to do around it. The actual store itself is nice and new. I will be shopping at the Glastonbury location from now on.

This store is fine but watch out for bad service. I asked for shoes in my size and they brought me…read morea size too small but I couldn't read the tag bc of the tall heal. Then were unable to exchange the next week. I asked if they had my size and they did so it was literally just someone not doing their job. They suggested contacting Nike. I expect that at dicks or modells but for the price of these products they should be putting the shoes on my feet like a new balance or soundrunner

If you are a man and not getting quality dates or the high power job you want, visit this…read morephenomenal Mens boutique and your life will change for the better. Situated in YALE square (best university ever), this store offers a High end and superior quality, preppy mens wardrobe with phenomenal stylist/staff that can turn anyone into a sophistcated Gentleman that females and Forbes top 100 companies will appreciate. My father picked up a few polo shirts that while on the pricey side, will be a staple in his wardrobe forever. Definitely will be back.

Lovely shop with high quality selection and attentive service. We popped in to browse and came away…read morewith 2 amazing sweaters. The gentleman who helped us knew his craft, his stock and and a good eye to advise. Highly recommend.

Not sure why this place has any bad reviews. I adore everything about this store and I highly…read morerecommend. I come here for all of my outdoor hiking and camping needs. Inventory is hand picked and always up to date with all the latest trends. The environment is super welcoming and chill. Abby and Haley are always so pleasant and knowledgeable. Thank you for all that you do! I can't wait to rent some kayaks in a few weeks!

Awesome sporting goods store! They have a great selection of clothing and sports equipment but…read moremost of all they carry my favorite brand of running shoes - On! The people that work here are across the board super knowledgeable and nice. Also, if you play tennis they do best racquet restringing I've ever found! Can't recommend this store enough

Easily one of my favorite places in Western Mass. for "sports-stuff"…read more I've been shopping here since like 1989-90. I make my way there at the start of every baseball season to pick up a crisp Yankee fitted hat. (They were one of the first...and only spots to offer authentic MLB on-field hats) Great selection of sneakers: Jordans. Nike. Adidas. New Balance. Converse. Reebok. Lots of classic styles too. A MAJOR selection of great kids sneakers too. I've also purchased most of my Timberland boots here. Great selection of styles and colors. They also are the go to spot for fan gear. Sox, Patriots, Celtics, Bruins, etc. Great selection of jerseys and other authentic gear. I got my "Belichick hoodie" here. Oh and I forgot to mention the most important thing! The service! Great family run business. Support the local independent stores folks!

This is definitely the place to go for all sporting goods. I have been going here ever since I was…read morea high school athlete and now I go since I coach. Over the years, they have never disappointed me and I absolutely love going here for all of sporting needs when possible. They have cleats, custom team wear, and equipment for any sport you can imagine. If they don't have it then they can order it for you. The price is MUCH cheaper than large chains. I prefer them over larger retail sporting good stores because of the personal attention and care that the owner put into. In addition, it is always nice to support small businesses whenever possible. There's a small parking space on the side near Walgreens. Go give them a try, they won't disappoint you.