Worst car buying experience I've had in over 50 years! Where do I start? 1) Car was advertised on line with a cash price, only to learn it wasn't the cash price but with financing. 2) Salesman tried to upsell with a $500 rear brake flashing light option and $1800 for the ceramic coating and interior protection. I declined the light and negotiated the price for the protection, only to learn right after it was already on the car (they automatically put it on all their cars. I was told the price was for the warranty). when I said why didn't you tell me that, I was told, " oh, did I forget to mention that ?" I felt that to be very deceptive and lost my shit! 3) I was going to return a few days later, on Tuesday to pay for the car, the salesman told me that he didn't know if the factory rebate would still be offered then, but when I call into the dealer the next day , I was told it was good til Monday, so I hurried to pay then. Why did the office know this and not the salesman?? 4) During the time I was finalizing the deal, I called for the sales manager Juan as I wanted to switch salesmen, left a message and he never bothered to return my call (I know he was there as I was told later he was) 5) When you sign paperwork at night, no one is in their building so you have to walk to the dealer next door to meet the finance guy. I guess he cant walk over on a cold winter night to accommodate the customer 6) The next day, after everything is complete, the "thank you" email comes in and we are asked to fill out a survey. No survey included so I requested one. never received that either. I guess they knew it wasn't going to be a positive review Had they not had the exact car we wanted (couldn't find it at any other dealer) I would have walked out after the I was told about the extras that were already on the car read more

They were deceptive when selling me my Kia, they lied about things. I would never go there again.

thw worst kia you can visit and go to they dont know what they are doing and they dont care abiut noone bad..bad...bad trust me with extended warranety and they dont wanna fix the car read more

Southlake Kia is the best Kia dealership in the area to bring your Kia in for maintenance. They are transparent about pricing. I appreciate that when I call Southlake Kia, a knowledgeable representative at the dealership always answers the phone. They prioritize good service, service times, and customer care. read more

Bad experience with Michael Arizmendi's statements and the dealership trying to sell a used car with a wheel bearings problem. When we tested out a car, its driving was off, and we swung by our mechanic who identified a safety issue on the rear bearings needing to be fixed in addition to old rotors with new brake pads. We showed the work to Michael, and point blank he said the Southlake Kia mechanics already looked at the car and there were no issues. Weird claims and deceptive practices evidently used to negotiate price and push financing even though we had financing set up with our bank: 1.) Claimed their mechanics did a thorough review of the vehicle and there was no problems. Even in the face of a second opinion. 2.) He said the car was being kept for his cousin, but he could consider selling to us. 3.) Claimed the online price that we screenshotted from last week was never the price 4.) After we left, he called back and offered to fix the car problems BUT only if we bought it today. He said he wasn't working the next day. (When I went back the next day, he was indeed working there.) 5.) He said that even though we would pay with an overnight check from our bank, he would have to do a hard pull of our credit for OFAC. I googled and websites like Experian and Edmund's warn that this is a common lie and common tactic salesman claim to be able to offer financing or consider income in price negotiations - at the expense of our credit score. 6.) He also said he wouldn't take a wire and suggested our bank it isn't as credible as the companies they work with and could take up to a month for the check to show up. When we elevated these concerns to a manager, the manager offered to do the deal but not fix the wheel bearings. That seems like a big safety deal and $1k-$3k repair needed right away, so we walked away. I worry that the next customer takes home an undisclosed wheel bearing problem read more

We LOVE the staff at Southlake Kia! Brian Schramlin, our sales rep, was very responsive. He was on top of it all and really great to work with. Billy, the finance manager, was great. He managed to make signing paperwork fun! We exchanged our first car within days for an upgraded model and they were terrific about it. Yes, I get we spent more money but still... We got floor mats and the parts guy was helpful. Our cargo mat came in the next day. Truly, Juan, the manager, has an Amazing Team with Brian and Billy. We LOVE YOU GUYS! read more

I just bought my new car here and I worked with Dan it was a great experience I love my car!

If I could give a rating of 0, I would. This dealership, specifically Audrey, Berto, Juan, and Billy, took complete advantage of my 70 year old mother with dementia. To say I am disgusted with the poor excuses of humans employed here is an understatement. My mother, who is showing clear signs of Dementia by anyone who speaks to her for more than 10 mins, went into this dealership without my knowledge (I am an only child and my father died in 2017) and spent apparently 2 days with these people test driving multiple cars and taking measurements and looking at different colors and whatnot, none of which she remembers, by the way. They talked her into a 2024 Kia Sportage, whatever the top of the line is for a $38,000 car. They got her to sign a 3 year lease, had her buy extras like a 7 year extended warranty (on a NEW car, that is being LEASED for 3 YEARS), and all kinds of stupid extras that she didn't need. Long story short, she would have been paying a $900 a month payment on a fixed income, she would have paid $36,000 towards a car that was again $38,000, oh but wait, actually $42,000 because they gave her a price well over MSRP, then she would have had an additional $26,000 at buy out. When I read the contract these snakes had her sign, I was LIVID. I called immediately and gave them a piece of my mind, and was told by Juan that if we just came in, she could be released from the lease. Great! We go back in, me along with her this time, where I was given instant attitude by Audrey. After a few mins of letting her know that I will be hiring an attorney, she got her manager, which I asked why she didn't start with since she knew why we were there. I also my add that my mother never had possession of this car up to this point. She never took it home. Audrey came back with Berto who told me "it is not our job to evaluate people's mental state." I responded that I'm aware, their job is to screw unsuspecting elderly people who are clearly not of sound mind. I told him I wanted her out of the lease, she cannot afford this and she hates the car. Both Berto and Audrey argued that SHE picked the car. Audrey started to list every car they apparently test drove, but my mother kept arguing that they only drove 2 cars. She truly doesn't remember any of the 2 day appointment, she had no idea what her payment was, she had no idea what she signed at all. I told them to let me know when they knew what could be done and we left as I had to pick up my children from school. They called back after about an hour and said they could help, but we had to come back that day. Fine, whatever, I brought my husband along this time as well. The only offer was to drop off the extra crap Billy had her buying and take her payment down to $766 a month. Have to keep the car, have to keep the lease. The only redeeming moment of the whole ordeal was Kevin, bless his heart he tried to do all he could. Oh, and also, they somehow lost the window sticker and still couldn't find it when we asked for it. I can't say enough bad things about this dealership, and they are about to find out what family they actually messed with. I will go to every paper, tell every person that I and my husband know, and the next time you hear from me, it will be through my legal council. I don't know how you people sleep at night without sliding off the bed. I have never seen such deceitful, slimy, disgusting behavior in my life. I always knew there was a special circle in hell for car salesman, but you 4, Audrey, Berto, Juan and Billy, you deserve your own special room. read more

This is crazy. I brought my car there because the idiot light showed my brake light was out on the driver side. They put a new lightbulb in I paid the $42 and some cents and was on my way about a month later the same idiot light came on again and I had it replaced again that itself like so during the year. I had a replaced three times the third time I took it back to Southlake. They told me I needed a new harness for my lights on the driver side. It would be over $500. I had the lightbulb changed, went on a small trip and the crazy light was out again. Took it to a Mechanic Shop, They replaced the lightbulb and told me I did not need a harness that it looked like the wire was hanging so they tighten the wire and told me whoever puts the lightbulb in cannot touch it with their hands because it shortens the life of the lightbulb so this is just another attempt By Southlake KIA to charge for parts, not needed in a car. If the wire was hanging, why did they not see it? Cost of Lightbulbs in a year $163. Cost of Mechanic $25 and light is fixed over 4 months read more

Was contacted by salesmen to sell my high demand SUV. Came in ordered a new one and got a price on my trade in. New SUV came in in one month, which was amazing. Was mailed advertisements a week ago claiming they would give even more on the trade-in or a 1.9% apr. Go to pick up car today, they will not honor anything on the mailed advertisement, salesman admits it is a scam to get people in. Offered 5000 less on the trade in 30days later... stay away from this lying shady dealership!!! read more

Dan was very easy to work with and very helpful. He made sure we had all of our questions and concerns answered.

After two years with my 2022 Kia Telluride, I have decided to give up on Southlake Kia. It is impossible to get prices for service from them before driving to the dealership. Every trip to Southlake Kia is a shakedown to chisel more money from you. The personnel are shifty and dishonest. I love my car, but I really dislike Southlake Kia. I don't think I will ever buy another Kia again. It is just not worth the aggravation. read more

I hope this will help someone as a warning for buying cars. ALWAYS TAKE A PICTURE OF THE SALES STICKER!!! Long story short, We went to buy a kia Telluride and after test driving, negotiating, walking away and continued negotiating, we agreed on a price on the car I test drove but had to buy it the next day due to baby sitters. When we went the next day to buy it, the car was pulled up and ready to go with the sticker already out of the window. I should have looked at the sticker that took down cause THEY SWAPPED CARS! The car I thought I was getting had dealer additive on it and the one I got didn't have any of it. I ended up overpaying for the car cause then led me to believe I was getting the one with the dealer additives. The manager Is completely useless, told me I got ' 2,500 off and I said where, that was a charge' when I went back to get my money. I would be embarrassed to call the man my boss if I worked there, intentionally screwing people over who work hard for their money, lying about product sales and committing Fraud. read more

Got an online price of $59,700 and that was sticker price on car. They hand me papers to sign at $69,000 even just to test drive. Deceptive doesn't even cut it. Corporate has been contacted, will see how this company reacts or just doesn't care. read more

I had a horrible experience at kia today with their service manager Derrick nelson. He was rude and competentalking over me and snatch the paper out of my hand. read more

Let me tell you a little bit about this place hoping it will save you some time and money and anxiety. I've lived with horrible anxiety for the last year waiting for my sons car to get stolen yat again. We had a horrible experience buying the car a year ago. We came in to buy two cars and look for a third. We put money on down to order two. When the day cam and the cars arrived they called us in and the cars magically went up about 9K combined which made the payments outrageous. Worked with Berto to who was not very pleasant and Tom who's the only good thing about this place. We left unhappy and with no cars because they simply said they could charge what they wanted with the economy the way it was currently and let me tell you each car was way over sticker price. So I went home and left a truthful review on quite a few different sites in less than 24 hours someone called us back and wanted to make it right. Somehow someway they took the $9000 increase off and got our payments back down to what they were originally supposed to be. So they asked me to remove the review which I did since they did make things, right. Fast forward three months and our brand new 2022 Seltos that still have the stickers on it inside got stolen by the Kia boyz. And come to find out Kia's without a push button start have absolutely no security, and can be stolen in less than two minutes. And anyone can find out how to steal one if you have a TikTok. Since we've gotten the car back, I've lived in constant fear and won't even let my son drive, his own car half the time, and when he does, I won't let him keep anything in it because I'm afraid it will get stolen. I came back here to see if they can try to make it right and work with me on a car that has a pushbutton start. To say that it was a bad experience, and all I got was a slap in the face and treated even worse than the first time is an understatement. again, we worked with Tom and Tom was great again we didn't have the luxury of working with Berto again we got Juan who basically just laughed at us. To say we feel cheated and taken advantage of is an understatement. Stay away from here and Kia all together. read more

After writing my review of Webb Hyundai where I blasted them for putting an extra $2450 protection treatment, I emailed Southlake Kia and asked them if they had any dealer installed options on their Tellurides. Their response was that yes, their cars all have a $1700 option installed that includes Xzilon, mats, and nitrogen in the tires. Another rip off dealership. F that. read more

So this is the dealer that is trying to win the title of Biggest Spamming Auto Dealership! I haven't had the Kia for a year now and I've filled out the 'unsubscribe' several times but they keep on spamming. POS. Prior service visits were pretty good, no complaints there. Just never give them your email or text contacts or you'll apparently never get them to stop, I can't. read more

I am HIGHLY dissatisfied. As one of your customers, I was excited to get the flyer from you which described your Labor Day sale. I took out about 3 hrs of my holiday to come in intending to buy a Kia Niro PHEV because your flyer promised such a great promotion for trade-in. You did NOT fulfill your word. You did NOT do what you said you would do. You offered me $7000 less than what the simple math suggested for my Nissan Leaf trade (which I bought from you). You were NOT willing to do what you said you would do on the flyer. You were deceptive and wasted my time and holiday. If you can't do what you said you would do, you should have said something like "Nissan Leafs and other models may not receive this much in trade." You were NOT true to your word. Southlake Kia and Nissan thus have no integrity. I will buy from other dealers. You have lost my business. If you didn't intend to do what you said you would do for everyone, your language should have been more tentative and accurate. Please take this to the highest levels of management, to the owner. You cannot waste your customer's lives without consequences. read more

My car broke down 1 mile away from the dealership after I motioned to the technicians and management that the motor was wasting 2 Lt of oil per week on 2022 and on January of 2023. However, they told me that I wouldn't have to worried about because the powertrain lifetime warranty will protect it. However, after the car died on me, the came with the conclusion that they will not cover it due to in February of 2021, I was 200 miles over the millage limit of 5000 miles, when in the owner's manual it marks that the service has to be perform no later than 7000 miles. Therefore, they mentioned that the car that I have did not apply for that since it was a sport car and different rules apply for it. What makes me mad ins because they lie to gain their customers trust and at the end the do everything on their power for them no to pay what they promised at the beginning. Now, I have been a loyal customer for them and I bought 6 cars on my own from this place and recommended 4 people who bought cars from them as well, and now that they have to face a situation, they decided to created stories that it was my fault that the milage was over, after every time when I was trying to place and appointment for service, they always gave me 2 weeks before I have my car service, of course, the millage is going to go over because they do not take it on time. They also cover themselves by saying that they are training their people and the do not how to get the right information from their computers when the customer asks them what service is needed for the car to be up to date. In addition, they decide to mention that the only way for them to repair their fault is that I pay $9,000.00 dollar to get my car repaired. I am disappointed at them because they lie to their customers and they screw them when they are force to pay for a repair that costs money, i which they offered a warranty that doesn't even exist from the beginning. I will never buy or recommend this dealership to anyone who cares about their investments because they do not perform what they offered never again. Jesse C. read more

Last year we took our Kia in to have the headlights checked out. It was extremely hard to see the road in the dark while driving home from work. We had already tried changing the light bulbs multiple times and that was not helping so we took it into Southlake Kia. The service department talked to me as if I was a stupid women that did not know what I was talking about. They said nothing was wrong with it. This is after I had called to check on it, they never bothered to call me with an update. I had to call them. At the time I initially called they "hadn't looked at it yet". Not 10 minutes later had I gotten the call back saying nothing was wrong with the headlights. They had ran tests and everything to them was fine. I am not sure how you fully inspect and test in 10 minutes, but the way they were speaking to me, I was to them a dumb women. Fast forward to this year, windshield cracked. Took it to Kia in Michigan City this time because I was not interested in dealing with Southlake again. I asked MI City to check the headlights for me as well. MI City changed out the windshield, preformed the recall on the theft issue and told me there for sure was a problem with the headlights and it would be $1000.00 to fix/replace. I explained that I knew there was a warranty on the headlights. MI City told me they were fully aware of the warranty, but it had expired last year. I explained to them we had taken the Kia to Southlake within the time limit of the warranty and explained they wrote us off and were rude to us without fixing the headlights. MI City gave us the number to Kia consumer affairs and told us to defiantly pursue this. Three weeks later and consumer affairs tells us Southlake is not at all returning their calls or following up. My daughter who works full time and goes to college has been without a car, juggling rides while her car sits unfixed, and we have no answers or help. read more

I was very appreciate that the Kia dealership was able to fit us in at such short notice. We are headed to Chicago from Indy to catch a flight for vacation and our window wouldn't go back up. Kia was able to tape the window to help. It hurt their standard rate to look at the car is 140.00. I could never do that. We would go back if we needed to. read more

I called to ask about the 8,000 maintenance for my 2022 telluride. Was told that the service cost was $269. This included a tire rotation, checking the valves/hoses/caps and AC inspection along with a few other things. This price DID NOT include an oil change!!!! When I questioned the cost I was told that if you didn't do this scheduled maintenance that your warranty was VOID!!! After calling other dealerships in state and out of state I got completely different information. That basically I needed an oil change and tire rotation at 8,000 miles. All other things would be looked at with no additional charge. Needless to say, I won't be taking my car to be serviced at Southlake Kia!!!! They are scamming people by overcharging you for routine maintenance. read more

Arrived to look at a new car that was advertised on their website. Salesperson came to help as I parked and asked what I was looking for. I gave him the vehicle information and he went to check if it was available. He came back and said that they do have it but they are charging $2,000 over sticker price for that vehicle. I told him that they should advertise that on their website instead of misleading customers. He said they just recently changed their policy. I informed him that it was misleading and awful way to treat customers and run a business. They couldn't care less. Horrible business, horrible pricing strategy, horrible customer service and misleading business practices. Stay away! Find a dealer that values your business and is not trying to cheat you! Just awful!! read more

Wouldn't recommend this place to my worst enemy. Terrible customer service, had to wait a month for a response to several voicemails (left intermittently throughout said month to various "supervisors"), the entire process was underhanded, shady, and downright fraudulent. read more

Had a great experience with them..I'm big on customer service, A car salesmen named Earl Nymeyer was awesome all around, he listened to what I wanted and was willing to pay.I came out of there very satisfied read more

Helpful, but sketchy. None of the cars have prices on them. I was set to buy a 2014 Jeep Compass, which was priced at 13K when I looked online in the morning. But when we returned from a long test drive, the price had gone up to 15K! The salesman refused to negotiate at ALL. When I looked online later, the price had gone down to 14K. read more

The service department is terrible. They broke the emergency brake while removing and replacing the rotor and brakes. They refused to replace it. They wanted to charge over $200 to replace the rotor that they broke. They said that since it was an automatic vehicle it wasn't needed. We needed the repair so we let them finish. We will never use then again. read more

Honestly we expected to be swindled when we went out to purchase a family vehicle. We were a little bummed when we found we weren't approved for a large family vehicle but we were accommodated by Earl Nymeyer he found us such a cute little Kia Soul! We have a new baby and it was so hard to get in and out of our vehicle. Amazing people full of integrity worked to help our family get a new vehicle and out the door. And the finance gentleman, I want to say his name was Mike? Very helpful friendly wonderful folks. Thank you so much!!!! read more

***Short Story*** They tried to screw me out of my veterans discount of $400.00 by lying saying the promotion was over, which it wasn't. If they're willing to ripoff a veteran, how will they treat you? ***Long Story*** I bought a car a few days ago on a Saturday. I decided to wait a few days to cool off, and make sure I still felt this review was warranted. When I inquired about the veterans discount my salesman called his manager, who promptly said no and hung up, no explanation. Odd I thought, but my salesman explained that KIA often ends promotions without tell them. Odd again I thought as I showed him on my phone the promo doesn't end for a few more weeks. Accepting it for what it was I signed the paperwork approving the deal, and then waited 3 hours to see the finance guy. My family was also with me during this. I again asked the finance guy about the promo, he called the manager, and got the same no for an answer. So I had two people check, and both got no for an answer. Next day on Sunday I decided to look at other KIA dealers online to see about the promo, and sure enough they showed it was going, and their cars were $2,000 cheaper. It might not have been exactly same car, but angered me for being ignorant and not checking around. So that Monday I called Thomas KIA and asked about the promo, and sure enough it was still valid. I asked would another dealer not have this, and the answer was no. I asked why would they not honor it? He said they might just pocket the money for themselves. Now I'm fuming mad. I call Southlake and speak with the sales manger. He stands behind it, that the promo is over and nothing he can do. We argued for a while and ended the call with he'd look into it more. Minutes later my salesman calls, "just to follow up" on my purchase, not to discuss an angry customer. After having the same discussion it ended with no answers. After that call, I got a call from the finance guy. He claimed they already submitted the paperwork to KIA and they couldn't apply the $400.00 to my car. So they would cut me a check for the amount, just to make me happy. I said no, I want it on my car. We hung up and he talked some more with management and sure enough, they were able to apply it to my car. I just had to come back in and resign the lease agreement. I said no, make it a thousand for lying to me and all the troubles you've caused. If so, I'll be a happy customer and let the issue go with no other ramifications. Telling them I would post my story to all outlets I could find. Car dealer screws veteran out of $400.00? Not very good press. This was also declined. I had to travel to Wisconsin for work so I didn't have time to push any further. The general manager was away, and didn't return my calls. I had no choice but to go in and resign the paperwork at least to get the $400.00 applied to my lease, which did lower my payments. The general manager did return my call later that day, was very pleasant, and gave me a free car detailing. Yippee. Trying to screw me out of the money was one thing, but how it was handled I felt needed shared as well. The sales manager, pushes me onto the salesman, who then dumps me on the finance guy? I never heard back from either of them, only the finance guy. Thanks for reading. read more

Additional 1300 tacked on to sale price for Xzilon protection not on the sticker price, and no floor mats come with their cars.

Very bad customer service they like hanging up on people then not answering there call or putting it to there messager they lost are business I we'll never go back there and there customer service sucks I would give you no stars but I have to give one just to post this about what you guys did to me and no call from them at all waiting on plates for 4 months now read more

This is our 2nd time purchasing a vehicle from Southlake Kia!!! We worked with Kim and James and both were very professional and knowledgeable. They were NOT pushy salesmen but rather good honest people trying to meet your needs! I purchased a Kia Sorento and LOVE it!! If you're looking for a new vehicle, check them out!! read more

Don't go here they are dishonest and rude, please read and pay attention to the contract they write up they assured me some xylone protection was included in the cost of the car but they added on another $899 for that protection on to my total. read more

If I could give Zero stars I would. I am writing this post on behalf of my sister. I do not recommend this place to anyone. After waiting MONTHS for a car that she had ordered this "dealership" decided they would now sell the car for way over the price agreed upon. Not only did she have to wait PAST her expected date (we understand things happen, im only stating this because of every event that took place) they waited until they got the car delivered to them to let her know they would want 12,000$ over what the original agreement was. After making the decision not to go through with the vehicle, the "dealership" claimed to have "lost" the check that she put as a down payment on her brand new telluride. I am so disgusted at this place, especially because she previously owned a vehicle from this dealership and talked so highly of them. If you have ordered a car, especially in these trying times... Goodluck to you. read more

We all know the sales experience can be totally different from the service experience, but I never bought a car here, so I can only review the sales experience. The good: This dealership is very nice inside - bright and clean. Thomas Kia in Highland operates out of a very old building - not very well set up for guests, and not kept very clean. So visiting Southlake Kia was a nice change of pace. After walking around a bit, we were approached by a very friendly salesman. Clearly he hadn't been doing the job long, which always seems to help. (The pushiest salesmen who never listen to you are the ones who've been doing it for 20 years, in my experience.) Anyway, we had a nice, low-pressure test drive. We were able to drive the Sorento on the highway for quite a while and really get a feel for the car's ride quality and noise. Our salesman was just happily along for the ride, making a funny quip here and there, talking about a few of the car's features now and then, but not to the point of distraction. The bad: The salesman had no idea what cars they had in stock, and it even took him a while to see what they had available - even though he works in the lot every day. We were looking for a specific exterior/interior color combination, and he didn't know what was what, so I had to help him out with info I had received on the website. But the biggest problem was when we asked for a price on the Sorento. They had a sign up for $1000 off, or $500 off with 0 percent financing. This was the *only* offer we received. We were pretty shocked because I had done my research on the Kia forums website as well as True Car and noticed many people were getting $4000 off without much difficulty. We thanked the guy for his time and he let us walk out. Really, no other offer, just "seeya" and off we went. Long story short, we got a Sorento from Thomas Kia. And even though that experience was by NO means smooth (I'll have a review on that later), we were offered over $4k off the price without ANY haggling. So it pays to shop around, kiddies. But I will say, aside from the bad pricing, this was one of the few salesmen that didn't outright lie to my face about a car's features or how much an add-on would cost or anything like that. So maybe this is one of the better places to buy a Kia - just research online what people are paying before you visit. read more

This place is downright horrible. They're your best friend and they'll do anything for you... Until the second you sign those papers and own a new car. From that point forward, you don't mean a thing to them. Period. Bought my first car from here and was completely taken advantage of because I was new to everything. (I know owe double what my car is worth.) I love my car but that has nothing at all to do with this dealership because it's a certified pre-owned 2012 Hyundai Sonata. After having to deal with their horrible customer service for the past few years I've had the car, I finally decided to review them because they've had plenty of chances to learn how to treat customers. Before you think this is an angered post based off of one bad experience, let me assure you that I have had many experiences with Southlake Kia and would not easily give them such a low rating based off of one experience. I also know several others that have purchased a car here and almost every time I'm in the waiting room, someone strikes up a conversation about just how absurd or bad this place is. Why don't I got somewhere else? They sucked me into that prepaid service package when I bought the car (I know I shouldn't have done it but I was new to all this.) Anyways. What upset me so much last time was that they told me my tires and breaks were perfect at all 10s and my wipers were perfect and all my fluids were filled after a routine oil change. The problem: One of my wipers is broken! I was out of wiper fluid when I arrived and was still out when I left! And at the oil change before this one, I was told my breaks were at 3-4s and needed to be replaced ASAP, and my tires needed replaced soon too! I could tell the breaks felt fine and the tires still had a good amount of life, so I left them and didn't change a thing! Now somehow my breaks and tires grew back and they find it acceptable to lie about filling my fluids and checking my wipers! Now I'm wondering if they even touched the car! I called, and he takes down my number and says "Let me talk to my manager and call you back in a few minutes. We keep records of every oil change and maintenance so we'll look into it." 3 days later and I've not gotten a single phone call. This is just like the time I had an issue with a tire. (I had purchased the tire,wheel, and key warranty as well as bumper to bumper from them with the car.) I had to make 3 separate trips to the dealership over the course of a week and a half because I was being told the tire was covered and then told that it wasn't covered, then told that the tire was ordered and in stock and then told that it was never ordered, and I eventually had to just knock on the head salesman's door and walk in and sit down and explain the huge issues with the maintenance department. (I will say he was very upset about it as well and he got it straightened out and threw in a free tank of gas. But it should never come to this.) Don't make a huge car-buying mistake by thinking Southlake Kia will take care of you!!! I've already steered my brother, both my parents, and 2 close friends away from this place, hopefully I can save you too! They are not honest, they don't communicate, and they don't know how to treat customers. read more

Horrible. They ordered the part over the phone for me but a couple days later they said they never did and they don't do that. Was over three hours over estimated time. Told me it was my fault my cd player went out during their service but it wasn't their fault. I listened to it perfectly fine on way in. Gotta pay for coffee. Won't come back after last episode kia in Chesterton is much nicer. read more

Had my car towed in and even though I was without my car for over a month I just got it back today! In love! Will be taking my car back when my car needs maintenance read more

I purchased my first new car here this past Monday and had a fantastic experience. My salesman Rafael was very helpful and kind. Complimentary coffee is available while waiting and for any future service. While doing paperwork, they filled the car up with fuel and gave it a clean wash. Being there four hours was a little annoying but I drove off in my new 2015 Kia Optima, a happy customer. Thanks for the experience! read more

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