I have seen horrible reviews for this place. So I've come here to post my experience in the ER…read more I could not be happier with my trip to their ER! Dr Bess is an amazing doctor who properly diagnosed my situation, after @CareNow misdiagnosed the day before. The place was super clean, everyone, super kind and helpful. I want to thank Dr Bess for proper diagnosis and getting me on a proper regimen to help me get well again.

I was in the ER at Jordan Valley Holy Cross for a broken back (T7) late Jan. 2026. My care was…read morevery good. They took care of my pain and referred me to a Back specialist for follow up. I was fitted with a good back brace and received a 7 day steroid prescription to help future healing. Both helped wonderfully. I have gone there again when needed.

Their doctors are awesome. I lost my insurance, so I was self pay. But I came in with a nasty dog…read morebite all over my hands. The medical assistant and doctor were both awesome and no frills, just there to make it better and take care of the issue. They did awesome and wrapped my hands and stitched my pinkie back together. It was $350 and that included prescription and getting the stitches removed a 10 days later. Love them and their docs, they were all awesome.

This location just changed to a CareNow a couple of days ago. They don't quite have the wait times…read moredown yet. We filled out paperwork online and checked in online to expedite the process. We still waited about 75 minutes once they told us to show up. That being said, the intake nurse was friendly and efficient. The doctor knew his stuff and honed in on what he could do to help. He wrote prescriptions to the requested pharmacy. Once we got in, everything was great. The wait was just a bit long.

I recently changed insurance and my old medical offices are not on my new plan, so I found myself…read moreat Medallus for a minor health concern. Maybe I've been spoiled by my previous provider, but this experience was not a great impression. When I first arrived, I was acknowledged by an unpleasant receptionist. It's pretty clear that she doesn't like her job-or the people she works with. I felt like I was intruding on her day and inconveniencing her just by being there. After I filled out my paperwork (which she basically tossed at me), she didn't look up as I stood in front of her. Perhaps she didn't hear me with her earbuds in and she was zoned out to any other place than here. Eventually, she took the paperwork and told me I'd be called back when they were ready. Once I went back to an exam room, I noticed how eerily quiet everything was...that is, until the doctor entered the adjacent room and I heard every bit of their conversation. Truly, I could tell you what the issue was, what the doctor's recommendation for treatment is and when to follow up. All between the paper thin walls. I didn't feel like privacy was a given, even though we were in separate rooms. My experience with the doctor was fine-quick, but got the job done. She was friendly enough and I appreciated her get-down-to-business attitude. I'd imagine she's not there to build rapport with patients since this isn't that type of place. But it sure makes me miss my previous doctor office.

I came in recently with the flu and was very impressed by the care I received. I didnt have to wait…read morevery long. The staff was all very nice, the girl at the front desk Alexa took my needs seriously and was very helpful. The medical assistants and provider took me seriously and helped a lot. 10/10 recommend this urgent care

I was sued my Medallus for $150.00 I didn't even know I owed. Go anywhere else for you medical…read moreneeds. I know I would rather die or spend 10x at the ER then step foot in a Medallus urgent care again.

We came in to do a sports physical and it was pretty easy and fast. There was one other family…read moreinside and no one else. They had free water bottles at the counter as well. Friendly service.

3rd times the charm!…read more Another baby down and another great experience ! All the nurses and doctors are so friendly and attentive, the food is good, there is a snack room available for dads and moms in the mother and baby section, and they still give a congratulatory dinner Looking forward to the last kid in 2 years!

I had to call about a hospital bill from Nov 6th, 2025, (6 months ago) that I received a few days…read moreago. I talked to, I think she spelled her name Brince. (?) She was rather hard to understand. I asked her if she could please repeat what she said last. She hung up on me! SO inconsiderate and unprofessional!

This hospital is FANTASTIC. Doctors and nurses actually care and listen to you. I went in with…read morechest pain and I was immediately taken care of within minutes after checking in. 100/10 recommend to go here rather than University of Utah Hospital.

It's so wonderful to get out of bed in pain go to urgent care , who then tell you to go to this…read morepitiful excuse of a emergency department stay there for a couple hours if that get discharged come home and get back in bed all for the only thing to change is now I have a fffffffff bill to pay. Wonderful !!!! Lovely care guys. Just great. Thanks for ripping people off. Scam if I ever seen one.

Extremely understanding. Exactly what I needed. So thankful I went in. Doctor Nguyen was beyond…read morehelpful.

I will recommend this office to all my friends. I didn't have to wait long, the doctor listened and…read moreexplained things to me and made sure I felt heard. I was self pay and this office is also the most affordable in the area as well!

Went in today for a severe sore throat. I was seen by Dr Peterson who wasted no time in diagnosing…read moreme. He said this was super serious, if it went on further I'd be going to the emergency room for emergency surgery. I was completely shocked after visiting another instacare being told to wait out the viral infection on day 2 of being sick. I'm so glad I went for a 2nd opinion. This was day 12 & I felt hopeless and fearful I was just going to be told to wait it out. Thank God for Dr Peterson taking all this away & giving me the care I so desperately needed. I feel super blessed and lucky to have walked in there & to find a Dr specializing in sore throats. He said I had bad luck because he only sees this maybe twice a year. But I also think I had good luck to get him as my Dr today. I can't thank you enough Dr Peterson for my experience today & for my future health. I'm so grateful. Also shout out to Nurse Taylor S. She checked me in & was super friendly & most importantly caring. That was our first sign that we were going to have good care. She checked on us throughout the appt and made me feel like my care was important. Thank you so much for that experience & your kindness.

The way they run the InstaCare/kid care makes no sense. We come in with 2 kids in front of us, and…read more6-10 adults come in after us, yet all of the adults are seen before we even go back. I would think that sick kids would be just as big of a priority as the adults, they do not make you feel that way.

Been coming here ever since our first baby was born 18 months ago. Each and every time we have…read morecome it has been a great experience. We've never waited more than 15ish mins, and while waiting they have a little play area with toys for the kids while you wait There have been many instances where we have needed an appointment quickly, and they have always been able to get us in within 48 hours max. Many times, even the same day. I don't see any reason we would take our baby anywhere else

Doctor Zachary Adams was demeaning and used scare tactics to sway me away from getting a Z-Pak. I…read moreget really bad sinus infections every year and the Z-Pak clears them right up. I've been sick for over a week and have been missing a ton of work. I know my body and what works and doesn't work. When you come in feeling miserable and then the doctor makes you feel even more miserable, you wonder what you are paying the doctor for. When I stood my ground and told him I would take the risks associated with the Z-Pak, he walked out like he was angry after he agreed to prescribe it. He wouldn't even look at me. It felt like he thought I had personally attacked him and he responded very immaturely. I won't ever go back to him or let my children go to him either. Someone send him to training for bedside manner skills please.

I have been a patient of Dr. Katie Julian for about 11 years. She is a thorough Dr. and answers…read moreall of my questions. I can't speak for the rest of the Doctors, but I love Dr. Julian. The clinic is organized, and Dr. Julian's nurse responds quickly to my messages. I would highly recommend Jordan River Family Medicine.

I saw the previous reviews and was a little bit worried but honestly, this will be my new primary…read morecare doctors The staff was super nice. Got me in and out super quick. I had no wait time. Very impressed. I got everything done that I wanted to get done Everyone working there was super humble