I boycotted this place years ago when the amazing chef Rose was let go and the place went downhill from there. It's never been the same. I gave it a try again though and my food came to me frozen in the middle (battered mushrooms). Then a short while after that the business was shut down by Public Health for multiple health and safety violations (i.e. mouse feces everywhere!!!). This is a true story - not making it up! Fastforward to last night: my mom, along with 2 best friends, took my daughter there for dinner. They arrived at 6 pm. I arrived at 6:50 pm after I finished working to pick up my daughter. They had not received their food at that point. My mom informed me that other customers had arrived after them and had been served and received their meals. I asked the couple sitting in the next booth when they arrived and they advised me their arrival time was between 6:15 - 6:30. They were eating a medium-sized pizza and a burger and fries. My mom and her friends ordered 3 panzerrotis and my daughter ordered a personal sized pizza. Their table had not been asked, 50 minutes in, if they needed a drink refill. I was not asked if I wanted anything upon my arrival. I asked to speak with the manager and was told to speak to Jeanie. She was clearly not impressed with my questions about why my family had not been served yet. She was short in her responses, irritable and providing me with poor excuses for their even poorer service. I was told that since some of the food was deep-fried it took longer as one example. However, other tables had deep-fried items and they literally finished their meals and left while we were still waiting. A woman came out of the kitchen and tried to explain that the food items ordered took longer and they were backed up. I call bulls*it! I asked another server to please refill the drinks. It felt like they were all avoiding our table because they knew we were not impressed. Not one of us was being rude. I work with people in my job and a little common courtesy and respect will go a long way! If there is an issue that lies within the responsibility of the restaurant, then own it! The food arrived finally at 7:17 pm
Other customers around us were becoming upset too. My daughter's pizza did not look complicated at all to make. She ate most of it but only because she was so hungry! There was a younger girl working named Carly who was absolutely amazing and running her behind off to keep up. She was very accommodating and repeatedly apologizing for what was happening. Not her fault at all. Keep up the great work Carly! As for the rest of the crew, please get a better control on what is happening in the establishment. The service was horrible and your attitudes and customer service was brutal. As long-time Doverites, we are all seriously disappointed and not one of us will return. If I could give this place a ZERO star I would. read more
