This place has zero respect for people in general. The lady at the desk rude as she was had the never to say "you check this one in" wow okay. Then we sit and wait 20mins after putting our name on the list just to be sure of no changes. Then 1 hour later get called back all for the nurse to leave my uncle in the restroom alone for 10 min to pee in a cup he couldn't get open. And they sitting in there having a good laugh about someone else falling in the toilet. Just flat out rude. WORST AS THE ER in DANVILLE VA read more

I used to have the utmost respect for this office. But they have put so much emphasis on streamlining the process of people calling in and having employees doing so many different things whenever you call you have to leave a message. And you'd get better odds buying a lottery ticket than having your call returned. And half the time when you get a person they transfer you to someone else whose answering machine says to leave a message. Or the person you're talking to doesn't know how to use the system to schedule an appointment. It took me 3 weeks to get someone to set up an appointment. Not to see someone but to get them to schedule an appointment. An extra 2 weeks to get my medical records from another doctor and the provider I saw had no idea why they said I needed those since I've been a patient there for about 30 years. They have someone answering the phone for their various offices and it just goes downhill from there. These are problems that have only started in the past few years. And each person says they are following procedures. Well, I hope their medical procedures are better than their business procedures. If not the patients don't stand a chance. I'm now into the third month of the problem I needed to be seen for and it's only worse as they are waiting on tests the past 3 weeks. At that time I was told I didn't have an infection but put on antibiotics anyway. I ended up in the emergency room after getting much worse and was told I do have an infection and put on different antibiotics and can't get through to a person to update the provider. Because the person who answers the phone says their procedure says I can only talk to the nurse and the nurse isn't answering the phone so they can only leave a message for her to call me. This is the third time in a row I've gone through problems like this there. One time I had a kidney stone and the person I finally got to talk to wanted me to wait 2 weeks for an appointment. When I said the ER had given me 2 days of pain meds they said maybe I could stretch it out. This place has gone to the dogs. I trust the skill of the doctors but their business skills suck. Vincent Wiles Danville, Va read more

zero stars is better wait 1.5 hours and still not see doctor-3 people came behind me for same time same doctor all 3 seen before me whats that bs then take you back and wait another hour still no doctor BY THEIR RULES IF I AM LATE APPT IS TAKEN AWAY AND YOU GET A BILL MY TIME IS JUST AS IMPORTANT read more