My mother was brought in with definite signs of a stroke (facial drooping, slurred speech and…read moreweakness) and only the triage nurse acknowledged the signs. Standard stroke protocol was not initiated. The staff in the back were rude and dismissive, Dr Nwude Ugochukwu said he saw no symptoms indicating a stroke, and after running every other test EXCEPT an MRI she was told to go home. An MRI performed later at another facility showed evidence that she indeed had a stroke.

I would say they provide great care but they are very racist and could care less when u come in…read morecomplaining about pain that's only getting worse. You mean to tell me it's acceptable for a male doctor to tell a young lady she isn't feeling more pain as if you can even understand how the pain feels. Feels uncomfortable to visit here and will definitely be my last time.

I am a nurse and will tell you I got great care here!! They were very fast, friendly and very…read morecompetent. I went in last Wed and saw Mark Burns and he was excellent. Was seen within 10 mins. Diagnosed bacterial sinus infection and prescribed antibx etc. Unfortunately, thru no fault of theirs, it moved to respiratory and I went back and saw Katie (again maybe 10 min wait) and she prescribed steroid shot, in addition to continuing antibx and aerosol breathing meds and I feel SO much better this evening. This will be my "go to" when i need urgent care!

I saw mark burns yesterday and he's amazing; so smart!!! I've never had vertigo but he saw I had…read morefluid in my ear, gave me prescriptions and a day later I feel better -- not well but definitely better!!! I love Coastal! They are always great, very professional!!!

I love the quality of care. I have nothing but good things to say about the care I get when I go. I…read moredon't have to worry about spending all day in a waiting room somewhere else. I love how I can take care of almost all of my appointments in one place.

Horrible customer interaction! Phone numbers offer "your session cannot be continued at this time"…read moreand then hangs up on me. Trie all options on the AVR with the same result.

I went inside and they said it would be a 2 hour wait period, so I asked her if I could schedule…read moreonline and they call me...she says yes. I go to my car and schedule online immediately. about 30 mins or so go bye and they call to tell me they aren't taking any more appointments and they have to cancel mine. very unprofessional in my opinion

Nice receptionist. Nice workers. Awful service. Took 3 hours to be seen. Ridiculous. Will not be…read moreback!

DO NOT USE THIS LOCATION!!! Worst experience ever! Hands…read moredown! Waited almost 4 hours and the PA (not even a doctor) was absolutely no help at all!!

this was my second visit to the clinic. I was treated very well on the first visit so I thought I'd…read morecome back. I was not advised of a copayment. I was sent a bill in the mail .which I did pay the bill and it's not been reported nobody said if that I did not pay the bill which was not true I provided a receipt showing .I did I pay the bill. I will still ask for a $25 co-pay which I was not asked for at first which I was not aware that that even owed. but I was not asked for to receive a $25 co-pay by mail, as if what they said at the first time I was asked to pay it on site which I did not have. I was not sent a bill for a co-pay. The only bill I was sent was paid. one I don't think that that was fair that I was not being able to see because of a error that was not my fault I would like to know why this happened .Thank You.God Bless!

A friend of mines was referred to this clinic for rehab and the staff was extremely unprofessional…read moreto her. She was asked personal and inappropriate questions that were not only insensitive to her situation but just outright enological for someone to ask. The questions asked had nothing to do with her treatment or assessment , the questions were for personal curiosity of her own. Needless to say this clinic needs a course on patient courtesy and proper bedside manner specially on sensitive cases. Lastly, the provider enter the room with no mask and was annoyed when asked to wear one during the consult. Though there is a divide on mask usage during this pandemic it is unsanitary/unsafe to not wear one in a medical setting with so much foot traffic and patient to patient interaction. These are people coming out of surgery and that may have underlined health conditions and are overall venerable to all infections during their recovery.

I LOVE LOVE LOVE this place, it's staff, the equipment and every thing about them!…read more They are super accommodating with everything from my appointments to my claustrophobia!!! I've been going for a while, but I've only had a few visits due to some other stuff, but I have to say that I love this place so much. Rachel and Paige are so awesome... I wish had another word to describe them; but I so wish they both had PhD is medicine so they could be my actual doctors... I just got my first massage there yesterday. The lady has the best bedside manner I've ever seen in my life. Everyone there seems to look as if they're 10 years younger than they are! I THANK GOD I found this place! If you need physical therapy or occupational therapy for anything... this is where you need to be!!!!

I rate urgent care 5 stars if I could give them 20 stars I would..The whole staff treats you like…read morefamily and the doctor is amazing he takes time to listen to what's going on with his patients..Very respectful..I recommend this Urgent Care to the community..Good choice, great people..I'm Dorothy Wortham and will.choose Urgent Care anytime

Best Urgent Care in Shreveport! I had been sick for a week with no sign of getting well. My own…read moreinternist will not prescribe anything for a virus. I understand this, however, a steroid shot will give you a boost to give your body a chance to heal itself. I decided to go to UrgentCare of Louisiana one week after I became ill and 4 days of laringitus and just not feeling better. Dr. Anisha Turner is the BEST! She took tests and found I had Strep Throat. Not only did she give me a steroid shot, she prescribed me FIVE other meds that kicked in immediately and by that night I was 50% better and the next day I was 80% back to my healthy self. THANK YOU DR. TURNER! RECOMMEND HIGHLY!!!!! Great staff, treated with respect and clean facility!

I've been here with my daughter since 10:30 am.....it is now 1:05 pm and she is just now seeing the…read moredoctor. Now her doctor was very helpful. I'm very thankful for her help

Took my daughter there for a fever. They said it was just sinuses and told her to take something…read moreover the counter. She was even worse later that day so we took her somewhere else. Turns out it was a Bad ear infection. They never checked her ears! Took my mother, who's from out of town, there for a fever. The did a blood screen and said her white count looked fine and there was nothing they could or would do. Her white count was double what her norm was! When we pointed this out all we got was a shrug of the shoulders. Now, she will have to wait until they drive back to Virginia to get antibiotics prescribed! This place is the worst. They don't even do the bare minimum to diagnose what's going on with you. If you are sick then don't waste your time going here. They really don't care.

Awesome staff!! They treated me so well during a tough…read moreillness and did it so professionally. The visit was quick and painless. I took a chance coming here after a doctor at an urgent care only diagnosed 1/3 of my major issues then gave me the wrong medicine. At Healthcare Express I saw Dr. Bricker and he was so friendly and excited to do his job. He knew EXACTLY what I needed. After suffering from a throat, ear and sinus infection for four days he gave me two injections and penicillin. I was feeling 80% better within hours!! Very knowledgeable man with great morals and more than 25 years of experience. He puts the patients health first. I would recommend he and his staff to anyone who needs medical attention!

I arrived at the Shreveport location at 7:15pm (Friday) this evening and was surprised to find the…read moredoors locked. I reviewed the hrs posted on the door and saw a few receptionist sitting at the desk watching me. After one last tug on the door and a quick check of the time on my phone I retreated back to my car disappointed and still SICK. The hrs posted are very misleading.