Absolutely worst customer service ever! Mainly because there isn't any! Have a card issue and…read moreyou'll only get a robot on a phone. You should be able to call a front desk. I'm 10 minutes away from the bank and when I do go I see a front desk lady. Why doesn't she ever take phone calls? What's her job? Why can't I call the front desk and ask why my card got locked? Instead I have to listen to a thousand different options from an automated phone call and literally not ONE option is going to help me with I need. It won't let me speak to a representative either so this bank absolutely sucks

Worst customer service on the planet and incompetent. They messed up the title transfer for a…read morevehicle I purchased and financed through them and no one took responsibility until three weeks after my temp reg expired. Now I've paid off my vehicle over a month ago and they said the payoff letter can take a month to send out (it's been nearly two months) and then they said they'd email me the letter within 48 hours(it's been a week). Achieva used to be a decent CR but they've really fallen off the mark these days. I would avoid coming here except maybe to get some change for larger bills if you're having a yardsale.

I have been a customer with Truist since the merger. I can honestly say I've only ever had…read morewonderful experiences each time I've engaged be it by phone or in person at the branch. A wonderful teller helped me navigate a checking account that fit my needs with no solicitation.

I have read the other reviews but I was fortunate to have had a great experience. I had a closing…read morein an hour and was pressed for time. We had an appointment but showed up earlier. Lisa J. was able to assist us with what we needed and we made our closing in time. Thank you Lisa.

I moved all my accounts from BofA to Waterfall (business and personal). I'm so glad I did…read more Personal service, meets all my business as well as personal needs, pleasant staff, no hassles, I'm very satisfied and glad I made the switch to Waterfall

From the owner: Waterfall Bank strives to give clients a different type of banking experience, one that focuses on…read morethe client. Our mission is to make banking simple by bringing our customers the latest in technology.

I dealt with Lisa, very helpful and professional, I was in and out quickly.. Nice experience!!!read more

It was brought to my attention by Miriam to open up a savings account with NEW MONEY. I went to my…read moreappointment and it was not with her as it should've been. It was with a gentleman named Tom. He presented options and I said no, I agreed to open a savings account. We'll, the account was opened and was frozen less than 24 hours later. This was back in June, I was told my account was flagged as fraud. How can that be, when I literally sat down with the banker myself. I couldn't withdraw my money and still cannot. Harriet from fraud protection called me today, 7/6/26 to inform me that they will not release MY money to me until the matter is resolved. So, the outcome right now is, if I need that money, I'm screwed. I feel like calling a news station because I want my funds released to ME​

Please and thank you go a long way, especially when you're customer facing…read more Also, when a customer arrives, it would be nice if the person helping would focus on the customer for the few minutes the customer is there instead of focusing on coworkers and such.

This branch has gone through some major personnel changes and all for the good! I had to open four…read morenew accounts today and Topher D. helped me and he was the ultimate professional, knows his products and just was a pleasure to work with. I've been going to this branch for three years and previously I found the staff uncaring and unfriendly. This was the old staff. The new staff is A+++. If you want a great bank to work with, give these guys a try. My previous bank PNC in Largo was #worstbankever

I had an excellent experience working with Jennifer Groholski at Bank of America Dunedin…read more She is professional, patient, and clearly explained my options without rushing me. Jennifer is efficient and kind with outstanding customer service.

Carolyn has awful customer service as a teller. Rude and inconsiderate. Apparently it's her way or…read moreshe will tell you all that is available is the atm. needs to just retire at this point poor laday.

I love this bank specifically Dunedin regions bank they know my face literally I love the two bank…read moretellers to death best employees ever (lady with the blonde long pretty hair & the man with accent) they deserve a raise there so cheerful and helpful i recommend all my friends to bank at this location

The lobby is closed during the day and you need an appointment to go in. Very poor customer service.read more

Excellent customer service. Extremely knowledgeable and friendly staff. Alexandra made account…read moresign up simple and pleasant.

chase transfered my home loan to bayview loan servicing without notifing me! i continued to pay my…read moremortgage from my bank account with boa! boa notified me in late august or september that they could no longer transfer my mortgage payments from my bill pay account to chase! they dumped my account to bayview i researched bayview recently and found no positive posts thanks chase i will not be with your company very much longer!

I have never been inside, but I often have to stop by the drive in to help my mother deposit money…read morein my sisters account and they have always been nice, quick, and helpful. I will continue to use this location every time we need it.

Worst bank customer service from a MANAGER!!! They don't…read morewant to help if you arrive 30min before closing. Apparently I needed a banker to solve an app issue First the manager told me she doesn't have a banker in the building. So when I questioned it how can she run a bank without bankers she told me she Doesn't have that can help me today. Btw it was a 2 min fix i drove to a different wells fargo got there 7 min before closing and they where able to help.