Not open when they say! Stopped at multiple locations and all closed when said they are openread more

The cleaning does take a long time to get back and they have not been open as they advertise. This…read moreis frustrating and takes up my time and fuel. The cleaning is average to good. I have used them several times and its ok.

I have used Long Branch Dry Cleaning for my personal items in the past without issue. However, my…read morerecent experience regarding a vintage leather fringe coat I intended to sell for my business was extremely disappointing. Given my experience over the past few years including significant delays in the return of my daughter's wedding dress after preservation, as well as the damage to this vintage coat I would advise others to use extreme caution when considering this company. When I brought in the coat, I clearly informed the attendant that it was vintage leather. I was confident in this, but the attendant argued that it was faux leather after briefly inspecting it. I explained that, given the age of the coat, I did not believe faux leather would have been used at that time. Despite this, she insisted it was not leather and assured me it could be processed through standard dry cleaning. Based on her confidence, I trusted her judgment, although I was asked to sign a waiver prior to service. A week later, I was contacted and informed that the coat had been damaged during the dry cleaning process. When I returned to discuss the situation, the attendant acknowledged that the coat was, in fact, leather and admitted that sending it to a leather specialist would have prevented the damage. Despite this, I was told they had attempted repairs through their seamstress and that I would be responsible for the cost. I requested to speak with the owner, Forrest Ward, and was told he would contact me. After waiting over a week and leaving follow-up messages, I did not receive a response. Instead, I was later contacted by a manager who informed me the coat could not be repaired. During that conversation, responsibility was shifted onto me, citing the condition of the coat rather than acknowledging the improper cleaning method. Overall, I found the handling of this situation to be unprofessional and lacking accountability. As a long-term customer, I expected better communication, ownership of the mistake, and a reasonable resolution. As of 03/07/26 I still have not had my coat returned to me. Based on this experience, I cannot recommend this dry cleaning company.

The customer service here is unmatched! My mom had dropped off my comforter to be cleaned and they…read morecalled me within 48 hours to let me know it was ready for pick up! It smelt great and was so clean. It made me so so happy! It was also reasonably priced which seems to be rareity these days. The worker was so kind and even offered some loillpops to my girls. It was great!

Staff here is super friendly! They did a great job dry cleaning my daughters jacket and button…read moredown shirt. Prices were great. We will be back for sure!! (They also have a drive thru if you don't want to get out of your car)

Lance and Wyatt are great, so helpful!! i always receive my goods in amazing shape, always in order…read moreand on time!

Very clean and The lady who works there part time is super sweet ! They clean the machines all the…read moretime

Very clean, updated, and modern. The attendants have been very nice and helpful. Lots of options…read morefor size of washer/dryer and the option to use your card. Saw they offer drop off services, haven't used it yet but look forward to trying it in the future.

This family owned and operated business is a breath of fresh air! Friendly, cheerful and they do an…read moreExcellent job! I've used them for a year now and they've brought back the neighborhood feel to doing business! I live in Joplin and I go here because ALL of the local dry cleaners in Joplin are more than disappointing!

I've been in four times; each time agreeing on a generous pickup date. Each time I've showed up,…read morethe order has not been completed and I've been asked to wait 30-45 minutes so they can work on it.

We have used them for many years. Great service and cleaning. They pickup and deliver also. Very…read morehappy!

Took my entire wardrobe of suits, shirts, pants and ties here. Pleased that it is a one day dry…read morecleaner. They have the entire facility all in one building which makes it nice for those quick turnaround cleans. The staff is friendly and helpful. Seeing how it is the only dry-cleaners in Carthage the prices are quite fair and are as follow: Three piece suit: $13.50 Two piece suit: $10 Tie: $3.50 Shirt: $2.50 Blazer: $5.50 Jeans/Pants: $4.35

Took in a suit to be altered and cleaned. I'm a bit of a weird fit (very short), so nothing ever…read morefits great. The tailor, Travis, did an amazing job listening to my wants and needs for the fit. Suit came back clean, sharp, and fitting perfectly! Staff also was kind and helpful!

I had a yellow suit jacket that needed to be dry cleaned. I sent it in Lloyds on April 9. After I…read morepicked it up and took it home, I noticed one of the front buttons had gone missing. I called Lloyds and the staff told me they could either find the missing button or find new matching ones, and that I should bring it to their location to take a look. We went there on the next weekday on April 15. A staff member met us and said they will sew the button on if they could find it. If not, we would be contacted of any action beforehand. We waited one week, but never received any notification. So we called them the next Monday (April 22). Surprisingly, they told us over the phone that the buttons had already been replaced, even though they had left a note saying to notify us first. After me and my daughter arrived, we found out both buttons were replaced - and they did NOT match the suit at all (See pictures). The best word I could associate with it was "silly". The staff themselves said that the tailor had done a terrible job. They told us since our piece of clothing was cleaned at their place, they would be responsible for any costs present. But this time, they suggested that we give the tailor, named Travis, a call before he changed the buttons by ourselves. The next day my daughter called him first. Afterwards she gave me a call and I could tell by her shaky voice that soemthing was wrong. I asked what happened, and she said Travis had acted ridiculous over the phone and his voice gave a purposeful sense of hooliganism. I then called Travis, and confirmed just how unprofessional and insolent he was. I must say I've never encountered such an ill-mannered person before. Besides his poor attitude and peculiar tone, he was also being unreasonable. He never listened to anything we said, he only forced us to take in his three opinions. First, he states it wasn't his fault, because we dry cleaned the suit at the Golden ave location, and he works at the Sunshine St location. The issue had nothing to do with him. Even the staff couldn't believe what he said, since all clothing that needed tailoring was sent to the Sunshine st location. Second, when we talked about why he didn't even let us know before replacing the buttons and acted on his accord, he stated things like "...So?" and "What do you want me to do?". He clearly did not look at the attached note to call us before any action was taken. He kept his tone very dismissive and careless. Third, a tailor should portray professionalism and know what can go with what. Travis does not portray that skill at all. He said the buttons looked great and matched so well with the suit. Besides that, he placed the buttons in an awkward diagonal position. Travis was being very unreasonable and he started acting up himself, and later hung up. I still tried to come to a resolution with them, so we tried to contact the manager and file a complaint. The following day, I talked with the manager and found that was not possible either. The above highlights my nightmarish experience with Lloyd's dry cleaners. It is most definitely the last time I do business with them. This is not something so simple as a "button problem". This whole terrible experience demonstrates their lack of quality service, managment, and commitment. Had they been honest with me and told me that they weren't able to find a proper match, I would have handled the situation myself and actually find the right buttons with a real tailor (Which is what I am doing now.) It looks like they don't know this jacket wasn't cheap and that they shouldn't have treated it in such a manner. As a single customer, my impact likely won't be huge. But I hope that those who read this review will avoid falling into the same bottomless pit I did. I've finished my part; the decision is yours to make. Pictures 1&2: the suit's model/design. Picture 3:original buttons from the cuffs. Picture 4:the replaced button. Picture 5:the ruined suit jacket. Picture 6:the staff member's note.

I was met with a friendly and polite employee. When I picked up it was the same. No issues with the…read moreprocess at all. I am baffled by some of the poor reviews. My experience was great.

I have never had an issue here and have dropped off suits periodically for a couple of years. Good…read moreprice $9 even for suit coat with pants. I like it that it ends up at even dollar amounts. Staff friendly and suits are ready in a couple of days.