I have been a patient at this practice for over 20 years, and I have always trusted and respected…read moreDr. Leong. She is knowledgeable, professional, and someone I have felt confident following medically. However, over the last couple of years, my annual appointments have consistently been with a physician assistant rather than with Dr. Leong. Unfortunately, my experiences with this provider have been disappointing. I have felt talked over during visits, not fully listened to, and at times treated as though my concerns were an inconvenience. I raised these concerns previously and was told I would not have to see this provider again, yet at my most recent visit I was scheduled with her again. The most concerning experience occurred when I became extremely ill. My wife called the office to request medication for nausea and was told that if we did not hear back, we should check the pharmacy. There was no follow-up call and no prescription sent. For a patient of more than two decades, that lack of communication and care felt dismissive and unacceptable. I still have respect for Dr. Leong, but the overall patient experience has declined. Long-term patients deserve to feel heard, respected, and cared for -- especially when acutely ill. I hope the practice and anyone thinking of joining takes this feedback seriously.

I think most people dread going to the doctor, Especially if they have physician they are not…read moreexcited about. That's exactly where I'm at. I'm trying a new doctor. Dr. Neil Meadows is excellent. This 119 facility is now Complete Health by UAB. This facility is really loaded. It's a smaller version of Kirkland Clinic and it appears they do it all. For those whom don't know, this was formally One-Nineteen by St. Vincents.

Another easy and smooth appointment. Street parking and the parking lot in front of Whitaker Clinic…read morewere full when I circled around. Parking in the Kirklin Clinic lot was accessible. This is a busy garage that I am very used to (just drive to the 6th or 7th floor and you're almost always guaranteed to have a spot without struggle). Take the elevator to the 2nd floor, use the crosswalk in the garage that connects Kirklin and Whitaker Clinic, pre pay for your ticket once leaving at a kiosk or pay the attendant (prepay is typically faster to get out). I'm so thankful this clinic (for my floor) has a 30 minute grace period because a 30 minute commute took an hour and 15 minutes the day of my appointment. It pays to normally plan to arrive to my appointments 30 minutes early so I had 15 minutes of a grace period left. Staff is efficient, they got me in and out much faster than my initial appointment, all questions were answered, we agreed on how to move forward and I was sent on my way. Very satisfied with my choice to use this facility.

The facility is a top notch facility but the parking is horrific! I come here quite often for…read morefamily and friends, parking is always a nightmare! We ride through the parking garage looking for an available space when some drivers take up more than one space, it seems on purpose. We pay for this aggravation just to walk long distances to get to your clinic. Boom, you're blood pressure is elevated!. Fix the parking or don't charge the patients!

I always have great visits to Southlake Orthopedics! Friendly staff, clean environment and a very…read morecaring doctor. Who knew at 40 you fall apart and need doctor for everything on your body! Dr Grantier is awesome! He always take care of my needs and very professional.

Doctors are excellent, but the support staff and billing process have been extremely frustrating…read more I received a "First and Final Notice" for a bill more than two years after my visit. Despite multiple attempts, I have been unable to reach the billing department. When I called the office for assistance, they were unable to help and simply transferred me back to billing, where no one answers the phone. To make matters worse, the note on the bill threatened collections. I attempted to pay the balance online, but the Phreesia payment system froze and would not complete the transaction. At this point, I have tried every available option: The billing department does not answer calls. The office staff cannot answer billing questions. Calls are routed back to billing with no resolution. The online payment system is not functioning. The physicians may provide good care, but the administrative and billing experience has been unacceptable. If patients cannot get answers to billing questions or make payments through the available channels, there are serious organizational issues that need to be addressed. Unfortunately, this experience has earned a well-deserved one-star review..

The Kirklin Clinic delivers high quality care. It's the parking. Insanely bad design makes the…read moreplace a disaster.

Pro tips: Valet the car!…read moreArrive early if you need a wheelchair. It takes some time. There is a coffee cart on level two, that closes by 4pm. We came for a surgery consult. All the staff, from valet, patient transport, check in and docs.... All kind, compassionate. I feel like they each care about the patient needs and outcomes. I also found the space to be very calming. Which was super helpful. The bright light streaming in. The facility was also very clean!! Which I find to be indicative of quality of care.

I have always had very good experiences with Dr. Groysman and her staff. She is kind,…read moredetail-oriented, and extremely knowledgeable and professional. I feel like she is personally interested in my health and satisfaction with every visit. I look forward to seeing her. My children have seen Suzanne Vickers, the PA. She is very good at what she does and has the sweetest way with kids. She always remembers us and we chat like old friends when we see her. We've seen Dr. Glick just once, but she was very professional too. The staff have been helpful and courteous. We had some issues when our insurance didn't want to cover one medication but the staff worked it out for me by submitting a prior authorization form (my prescription insurance can be difficult to work with so I appreciate the way they handled it). I've been so many times that I can't give an actual number and we are usually called back to see the doctor after waiting from 0-15 minutes past the appointment time. I think most doctors' offices are like that. Once, we had to wait an hour, but that has never happened again (I guess everyone has a bad day). When you go, wear a sweater (even in the summer) because the waiting room is really cold! I'd recommend Dr. Groysman and her staff to anyone who needs a caring and thorough dermatologist.

I absolutely cannot recommend Cahaba Dermatology after my recent experience. I contacted the office…read moremultiple times with a rapidly worsening, extremely painful rash on my face, but I was never able to speak with a nurse or provider, only scheduling staff. I was prescribed an eczema ointment without being seen in person, and after using it, my pain became so severe I went to the ER. The next day, despite the ER advising me to contact my dermatologist immediately, I was told to wait until Monday. I sought a second opinion that same day and was diagnosed with a superficial staph infection that required immediate treatment. This situation was dangerous and poorly handled by Cahaba Dermatology. I was very disappointed by the lack of patient care, access to a medical provider when I needed one, and clear communication throughout this experience.

One of the most efficient Urgent Cares I've ever been to. There's a parking deck behind the…read morebuilding (entrance on 1st Ave S). By the time I left, a taco truck was parked right outside. The staff was, for the most part, super friendly. The online appointment booking link didn't work for me, though. Luckily I hit them on their slow day, Monday. I had a quick x-ray on my pinkie and got out of there really quick. :) Will be more careful playing basketball with my friends in the future.

I went with a kidney stone, nervous, in hopes of avoiding the ER. Despite it being insanely busy,…read morethe staff was so kind. They were attentive, helped calm me down when I was nervous, chatted with me; and gave me incredible care. Thorough and competent with their diagnosing and instruction. Very grateful to them for their compassionate care.

Staff is not friendly or helpful. Aggressive signs at the front desk warning you they will call…read morepolice on you if you say something wrong to them. Text messages are aggressive with warnings about missed appointments or being late how how they will charge you. Not a good first impression. Doctor only wants to see you for one thing at a time creating more copays and excessive appointments.

The ambiance is nice. The front desk staff were nice, but not friendly. They did a skin check it…read moreseemed thorough but fast.

Recently changed ownership. Could tell a change in culture. Not as warm and welcoming as it used to…read morebe, seems more "corporate". Still receiving quality service though

I love Ross Bridge, Medical Center! Very well ran facility with great practitioners! Dr. Devoni was…read morevery nice and was attentive to my medical needs.