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    Southwest Airlines

    3.0 (16 reviews)

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    Jen K.

    Southwest would never be my first choice of airlines. But they have direct flights to Florida from ROC, and you really can't beat that, so I put up with them every once in awhile. If you are not familiar with them, I don't think it's clear that they don't have assigned seats like every other airline. I don't understand why they don't just do it and save everyone the headache, but they don't. You either need to pay extra for Early Bird, which checks you in automatically, or you need to check in exactly 24 hours before your flight. If there's multiple people in your party, everyone needs to check in right then. If not, the person that boards first gets the privilege of trying to save seats for the rest of their party. Oh, what fun it is to fly Southwest... The last people to board our flight clearly had not gotten the memo, and they were MAD they couldn't sit together. The one guy wanted to pay a woman $100 to move so they could have a row together. Ummm, Early Bird would have been cheaper... The flight was only semi full, so I was able to have the middle seat open with boarding position A48. I was flying by myself this time, and a family of 4 sat across from me, so the one extra person sat in my row. It worked out very nicely, but I hate not knowing, and I wish you could just pay extra to get a seat reserved. My flight home was pretty empty, and I had a row to myself with boarding position A41. Even their drink service is strange, and they write down what everyone wants to drink, and then bring you a cup later. They don't have a beverage cart, and they don't give you the pop cans. I even ordered vodka and wine, and I thought they'd give me the bottles with those. Nope! That was the strongest vodka and Diet Coke I may have ever had. Those cups aren't big, and there's ice in them, too. Having the pop can would have been nice so I could have added some more. I guess $8 for a vodka isn't enough to get a can of pop, too. There's also no TV's. You can watch TV on your phone, but it drains your battery. And you have to pay extra for Wifi. Again, this would never be my first choice. It actually would usually be my last choice, but I didn't want to spend 3 more hours getting there with a layover, so I dealt with it. Don't expect a luxurious experience, but it's decent enough once you get past their ridiculous boarding procedure.

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    Tammy B.

    So -we had to cancel flights during the pandemic, "no worries they said. We'll travelbank your dollars til 9/7/22." So we booked again, and had to cancel. They took our original extension date away from us -so now out the $100 in early boarding charges and $281. Great service Southwest. I feel like you reached your hand right into our pockets. Already booked our next flight (thinking travel bank money gone was an error I could fix quickly) -BUT , will be our last time. (Oh and wait over 1 1/2 hrs to talk to a human.

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    9 months ago

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    4 months ago

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    8 months ago

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    7 years ago

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    3 years ago

    The flight was late and there was no wifi. Not the best experience.The icing on the cake was that the plane was uncomfortably warm.

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    4 years ago

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    9 years ago

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    11 years ago

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    11 years ago

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    8 years ago

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    10 years ago

    Best fairs, best rewards, best customer service, and best airline. Would love to see flights to Hawaii!!!

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    7 years ago

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    Delta Air Lines

    Delta Air Lines

    4.3
    (8 reviews)
    0.2 mi

    Delta Air Lines hotline is open 24/7 for customer support in the USA at 1_855_803_3010™ This 24/7…read moretoll-free customer support line provides real-time help with new booking, ticket changes, group booking, rebooking, cancellations or any other urgent issue. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!!

    I needed assistance and decided to call this business at 1-833-708-9019 The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

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    ROCin Getaways

    ROCin Getaways

    5.0
    (3 reviews)
    6.5 mi

    We LOVE ROCin Getaways!! We've planned two vacations so far with Colin & Stephanie, and working…read morewith them has been absolutely wonderful. Colin & Stephanie make the process for booking travel stress-free and much more fun. I appreciate that they are always sure to communicate with us every step of the way. Before planning our first getaway, I was able to meet Colin in-person to talk through the initial questions that I had about cruising and share things that I was hoping for in a future getaway. I found this meet-up to be extremely helpful; they are SO knowledgeable! A few weeks before our most recent getaway, they sent us a printed packet of our itinerary/travel details as well as pre-made luggage tags! This was so thoughtful and really helped ease our mind as our trip quickly approached. We are so grateful for ROCin Getaways and we look forward to planning future adventures with them!

    My daughter and I wanted to cross a vacation to Finland off of our list. We were there 8 days. $…read morein Rovaniemi and 4 in Helsinki. ROCin Getaways was able to book all of the flights with minimal layovers and a reasonable price. When the airlines cancelled my flight, ROCin Getaways went to work to secure us another flight. I would highly recommend ROCin Getaways for any vacation needs. I am getting ready to book another vacation with them.

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    Royal Caribbean cruise ships
    Royal Caribbean cruise ships
    Independence of the Seas
    Independence of the Seas
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    Radiance of the Seas
    Megabus

    Megabus

    1.6
    (14 reviews)
    3.9 mi

    I'm going to NYC. My schedule bus departed at 3:05pm, so the Megabus arrived on time. I found the…read morecharger outlet, and it's under the seat! My advice that you might want to bring the water bottles or you will cough for hours! The bus running the AC to keep the passengers warm if you like to breath during the heater on. Forgot what I just said. I'm parking my car at East End Garage, and it was only a couple of blocks away from bus stop. 5-6 mins to walk. The garage charged me $8 for daily maximum. Check it out for details! http://www.cityofrochester.gov/parkinggaragesdowntown/

    Since my husband is from NYC, we have traveled their many times via airplane, car, train, and bus…read more Recently his elderly parents were both diagnosed with chronic illnesses that have increased his travels to the BIg Apple significantly (in the course of one summer he was there sixteen times). I would say the Megabus arrives on time about 45% of the time. We have experienced them being up to two hours late. (Arrived about 45 minutes late, then told us that it had to swing to Henrietta to pick-up a new driver, and THEN come back and pick-up the passengers heading out.) We have also experienced the bus arriving unusually early (in that case, they wait until the minute they are scheduled and then zoom off). Since landing in Rochester, they have changed the bus stop four times. It is currently in a parking lot near East Avenue. No shelter for those waiting for the bus. (All their stops never have had a "station," which I'm assuming keeps their overhead and fees low.) The parking lot is mixed-use (commercial and residential), which at times is probably a nuisance to the apartment dwellers that use it. The wi-fi is spotty, so don't depend on it. The bathrooms are tiny. The driver's are not overly friendly, but for the most part professional. The bus is usually adequate in cleanliness. The passengers are a nice mix of demographics. My husband has never experienced any socially uncomfortable or awkward situations, in contrast to the train. There is an app to track the bus, which is very helpful for the loved one meeting or picking up the traveler. The Megabus is an acceptable alternative for the budget-conscious. It is considerably cheaper than any other mode of transportation. We have yet to ace a $1 ticket, but we did get a $5 (one way ticket) when we purchased two months in advance.

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    Southwest Airlines - airlines - Updated June 2026

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