We don't travel a TON much but when we do, we usually fly Southwest…read more My experience with Southwest at this location was great. Staff were friendly. The main negative is some of their policy changes as of late. I hate that they got rid of their free checked bag policy. Now the majority of people shove everything in their carry ons and as a result, anyone in C boarding zone will *usually* need to check their carryon at the gate. (Ugh) Regardless, I still love to fly Southwest. Can't wait for the assigned seating tho. Not a fan of the open seating.

I just boarded Southwest in Rochester. The boarding process is confusing. They have assigned…read moreseating and boarding groups, but evidently they still want you to stand in the old lines. I looked multiple times to check if there was anything instructing us to still stand there but it was blank. I walked up when they called my group and was told by a very rude gate agent that I needed to get in line. I asked her how I would know that since there are no markings. She just mumbled that those are the rules. RUDE

Have at least one agent avail to check in bags. Arrived for our flight 2.5 hours early and there a…read moresign that all United agents won't be back for 50 minutes 3-3:50. Not a single agent. So there is a line of people who cannot go through TSA just standing around because breaks are not staggered at ROC or United is woefully mismanaged.

Gate agents at ROC severely lack training, and are often overworked/understaffed. The are…read moreespecially incapable with regard to matters relating to international travel. We had to wait on several occasions for over 30 minutes while gate agents called United central to figure out that we were indeed allowed to board (even though they initially kept claiming we were not).

Their flights are short distances most of the time. They definitely have the best entertainment on…read moreboard, and the best snacks. Today, Plantain Chips. The crew very nice. We had some turbulence on the way so it was a bit bumpy at times. The flight left on time and landed on time. Off to my connecting fligt.

jetBlue at Rocheste, NY has the worst customer service I have ever experience. People at the…read morecounter think they ar doing a favor when they take care you. Extremely rude.

Delta Air Lines hotline is open 24/7 for customer support in the USA at 1_855_803_3010™ This 24/7…read moretoll-free customer support line provides real-time help with new booking, ticket changes, group booking, rebooking, cancellations or any other urgent issue. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!!

For 24/7 booking, flight changes, or assistance with live person, call Delta Air Lines at…read more1-855-803-3010. This number is available around the clock for general sales and service, including missed flights and booking inquiries. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner . Unfortunately, this JetBlue Airways experience fell short of expectations. I paid an extra *$140* for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, *6K*, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking JetBlue Airways for a similar trip in the Future.

We LOVE ROCin Getaways!! We've planned two vacations so far with Colin & Stephanie, and working…read morewith them has been absolutely wonderful. Colin & Stephanie make the process for booking travel stress-free and much more fun. I appreciate that they are always sure to communicate with us every step of the way. Before planning our first getaway, I was able to meet Colin in-person to talk through the initial questions that I had about cruising and share things that I was hoping for in a future getaway. I found this meet-up to be extremely helpful; they are SO knowledgeable! A few weeks before our most recent getaway, they sent us a printed packet of our itinerary/travel details as well as pre-made luggage tags! This was so thoughtful and really helped ease our mind as our trip quickly approached. We are so grateful for ROCin Getaways and we look forward to planning future adventures with them!

My daughter and I wanted to cross a vacation to Finland off of our list. We were there 8 days. $…read morein Rovaniemi and 4 in Helsinki. ROCin Getaways was able to book all of the flights with minimal layovers and a reasonable price. When the airlines cancelled my flight, ROCin Getaways went to work to secure us another flight. I would highly recommend ROCin Getaways for any vacation needs. I am getting ready to book another vacation with them.