I had an issue with getting sales tax packet on time and my tags were due. I called tonget update…read moreon situation and was told it was just mailed and it would be 2-3 days before I would get it. What am I suppose to do if I get pulled over for expired tags? Lady said she can't give me an extension on tags. Well, can you type letter stating that packet is being mailed? No was the answer. I emailed Keith and told him the situation and that if I get a ticket, I was sending bill to them per revenue office lady. Keith was helpful. He emailed me back "Good evening I am sorry for the trouble you experienced.  If you want to come by I will make sure you have a tag for a few days at least.  I can do that.  Just an added FYI, You will not be penalized when registering because my corporate office will have written on the back of the title the sale date was the day they physically mail your paperwork.  You could also show that to an office and be completely legal (when you get it of course).  Are you able to come by this evening and let me help you out? Thank you, Keith Tully". 5 s for Keith for prompt response and help. 1 for lady on phone for not trying to help but she did answer the phone. Appreciate you Keith. Oh, and I can't forget my sales guy, Bruce. 5s. He answered texts, calls, and answered any questions or concerns. Thanks, ----VBD

PLEASE DO NOT GO HERE FOR ANY BUSINES!!! I am currently going through arbitration with the finance…read morecompany for how they added on undisclosed warranties after signing. they know about it andstill refused to try to fix it. they are all around just janky is the only way I know how to describe them. they will add on warranties to your contract to pack out the end of the deal with more money I only applied for a little over 38k!! why did they bump it up to over 42k without my knowledg?? they are dirty just because they are big doesn't mean their tactics ar going to be shady and deceptive. if I could give them a negative score I would

Who would ever think to give something with a car dealer reputation five stars?!?!*…read moreMy lease was up on my Audi, and I had to choose another vehicle. We live in Memphis, and there weren't any year/model that I wanted here. Using Edmunds.com and Trucar.com I was led to a good match at Crain Kia of Conway. Sales rep Jay Bittle responded the same day to my email for information on the car I wanted. We emailed back and forth all week, and he convinced us to make the 2.5 hour drive in from Memphis on a Monday. The price was good, according to TruCar, but they knocked off about $150 for me after some goading. Jay was just so pleasant to be around, talked about church, and his wife, and had a #1 Dad mug on his desk... just pretty perfect without being cocky. We went back to the finance guy to pay, and he was also just delightful as all get out! The following day, Mr. Bittle emailed again to see if everything was alright with the car. I am still waiting on the sales papers almost 3 weeks later, but I know they'll come soon. *The only drawbacks were that the car wasn't totally clean when I test drove it, and when they "filled it up" for my drive home, they only put 3/4 of a tank of gas in the car. That 1/4 tank may have cost them my opinion! *make note, sales managers*

Please, Please do not go to this dealership for anything - purchase a new/used car and especially…read morethe service department. I had to bring in my new 2026 Carnival for a diagnostic check. We made an appointment only to be told they did not know when they would be able to look at it. You are assigned an advisor to communicate between you and the tech. Ours was Chandler - if you have to go to Crain please ask for another advisor. He never communicated once with us about updates on our car. We had to constantly call them and every time we got the runaround. Finally after having my car for 3 weeks, they decided it was "fixed" Not even sure what they did to it to get it fixed. Even to find out our car was ready, we had to call them. They were not going to call us. This is the absolute worst customer service we have had anywhere. Chandler really needs to rethink his life choices and find a job he is actually good at and not work with the public. I am now waiting until we have paid enough on our KIA and will trade it in for something else - definitely will not own another KIA again and it is all because of the service at Crain.

I would rate my experience one star if I had to be honest. My social Club sister bought a vehicle…read morefrom your dealership and had some issues with it. She was supposed to get a call today to get it fixed by tomorrow since she has to leave town. It appears that some customers get better treatment than others. My sister has always spoken highly of Kia, but now I'm not so sure. I'll wait and see if the problem gets fixed, and if not, I'll be back with another review.

Courteous and friendly service. They show that they care about there customers. They are not…read moreinterested in just selling you a car but making you a lifelong customer for all your future cars

Christian was amazing! Extremely pleased with professionalism and knowledge. The dealership also…read moreplays gospel music and it made the whole process very "homey" feeling. Would definitely recommend!

I went and looked at a used car. Looking over my trade in The sales person bad a bad joke about my…read morecar and me. Great start. The sales people were attentive. Maybe to attentive. The high pressure sales pitch made me feel cheap. It wasn't about helping me getting a car. It was more about them selling a car. That are the reason why car salesman have a bad name. I got a better deal at Motorsports Authority in Sherwood.

we received service above and beyond our expectations. The salesman, Landon Simmons, was a big old…read morebundle of joy. As elderly buyers we truly pleased with how we were treated. Our vehicle is just what we were looking for and operates perfect. I am sure we will be a repeat customer in the future.

They are real friendly when they're trying to get you in a vehicle. As soon as you sign papers…read morethey're not so friendly. Apparently, a basic Dodge Journey was the only vehicle we could get. We couldn't get any other vehicle on any of the car lots... our other car had broke down so we were desperate for a vehicle. I have 3 kids so I couldn't go without a vehicle. I didn't care for the dodge journey, but I went ahead and got it and told them we would come trade it in for something better later. Got in the car to drive off and the heater was blowing cold. So the GM -Rob Green- said oh it needs water.. ok no big deal. Turns out the heater only blew hot on the driver side. The rear heat and air didn't work at all and the heat blew cold on the passenger side up front. The driver seat was broke so you couldn't move it up or back to your comfort. You had to drive the vehicle as the seat was. I am short so it was a challenge driving this car. The struts were bad and the window wouldn't roll up. They said they could fix all of that. My husband even asked Rob to order the parts and he'd fix it himself. He said he would but we never got any of the parts! Rob is all cool when he is selling you a vehicle but afterwards it's a hassle trying to get ahold of him. We bought this ride in September and to this day July 16th I have not received a call back from Rob. I call every week and leave a message and still no call. We didn't pay the payment when it was due and they call everyday, come to the house, and text and still couldn't get Rob to answer or call us back. It's been a complete nightmare! They came and repoed it today -July 16th- and once again I called the store and left a message for Rob early this afternoon and I still haven't gotten a call back. It's impossible to get anything fixed or talk to the GM and that's crappy customer service! I will never buy another vehicle from Car Mart because of this man here. I had to go buy a NEW ride so I could take my son to have surgery since I couldn't drive the Dodge Journey I bought from Car Mart! It's been sitting in my driveway for weeks waiting to get ahold of Rob to get it fixed. It's ridiculous and he needs to do better or get a different job!!!!

Justin Gregory are you a robot? You are certainly an unfeeling crook & a real jerk. What will it…read moretake to get the payment of $1,734 you owe my sister as the agreed upon purchase price of $14,500 for her SUV. Motor Sports Authority paid the loan off, but still owes my sister $1,734 for Justin Gregory's purchase of her car for $14,500 on August 7!!!! Today is Sept 20. Is Motor Authority so broke that they cannot come up with the $1,734? My sister needs her money NOW! She is a resident in a Nursing Home & cannot walk or stand due to either COVID or the COVID Vaccine or both. Does that sound like someone who does not need $1,734? I don't think so! Be ashamed! Car Buyers think again before you buy a car from these crooks. I wish I had.....

I bought a 2015 Hyundai Santa Fe in 2020. We paid for the warranty. In 2023 the car starts shaking…read moreand jerking. Take it to MSA to get looked at. I'm told the car needs a new engine and transmission. The car has been sitting at MSA since November 2023. It is now end of June 2024. I'm still making payments on this vehicle and haven't driven it in months. I had to turn in 2 years of oil change receipts for the warranty to cover the engine replacement. My fiancé has been calling daily to check on the car, and has been jerked around, and given no definite answer (my names not on the warranty so they won't speak to me). Today he called and was told Chris, the service manager no longer works there and that Chris "kind of dropped the ball" on my vehicle. WTF! Do not buy a car here unless you want to a) replace major parts on it yourself even though you paid for a thousands of dollars warranty b)you want to pay car payments on a vehicle that you can't drive! Horrible service department experience. All I want is to drive the vehicle I pay for! Do not buy anything at this place. They will jerk you around and sell you a warranty without actually replacing things covered by the warranty. MSA- if you'd like to resolve this problem please feel free to reach out to me, fix my car, and do the right thing for your customers. Customers are the ones who keep your business open, and word of mouth in this town is major. P.S..the car's almost paid off at this point. This is what I get for having to get into a car quickly because my car broke down while I was in nursing school.

I first bought my car in December of 23. The finance side was more difficult than I've experienced…read morebefore. They kept saying the interest rates change daily so my "deal" kept changing which is something I've never experienced but they finally did the right thing and took care of me the way it should've been. Now they are under new staff and management 6 months later. Since then...the service team is phenomenal! When you buy a car, you'll spend one day buying it but the rest at service and that's the true test. I have huge respect and care for the service team. I'm not sure what the one star reviews are real or people just being emotional but the team here have been over the top for me.

They could tell the truth about the cars they sell!! Thank GOD for Blue Link, they informed me my…read more24 tuscon( I bought in April 28th, 2025) had been involved in an accident May 9th, 2024. They then implied I was a liar!!!

This has, by far, been the worst service experience I have every had. My vehicle has been in the…read moreservice department for 3 months now waiting on a warranty transmission replacement... The service advisor, Kym, has not provided a single update over the past 12 weeks and will only speak to me when I am standing in front of her. I have left numerous messages for a manager, to no avail. The customer service at this dealership is absolute garbage. They have a great inventory if you're looking to buy but save yourself the headache if you need any type of service and go elsewhere!

My husband and I bought a jeep from the dealership in Benton and the salesman and experience at…read morethat time were great it is the experience after that has been horrible. We were promised a few things for the jeep and it would take a few days to get them. It has been almost 90 days and we have only received one of the items. My husband has sent e-mails to the salesperson, and the whole management and has not received an e-mail or phone call. If this is how they treat their customers don't expect to receive a response if you need help.