On 5/28/2014 I purchased #1200 of pebbles for landscaping. I also ordered #40 of tumbled glass for accent. I was told that there was no glass in stock but it would be available in 2-3 days and that I would get a call when the order was in. I received no call and when my husband stopped by to check on the order he was told that it would be a lot more expensive that the original quote and that it was a specialty order item. I now have a half way finished landscape and I am very unhappy. Will never go back. read more

I visited few times to see what they have to fit my landscape projects. The staff were not friendly and not interested to answer your questions.. Last weekend I ordered some materials after narrowed down my selection. On Monday I decided to check price around me with other suppliers, I was so shocked to find out SWB charged a lot more than theirs competitors! They charged me over $400 for same material of a full truck load over their competitors. Their explanation was their cost was more than other companies. Always check price with other companies especially if you are doing large orders. Update: I found out they are willing to negotiate on price if you have large orders and also depending on who is your salesman is. Also some of the material are better price than their competitors. Good luck! read more

First purchase of boulders. Didn't really know what to expect. Looked around for sandstone boulders but couldn't find any. An employee at a competing business suggested we contact SWB. While they didn't have sandstone, they did have boulders we liked at a significant savings from KRC and RCP. Picked up a couple large boulders and some small ones along with a basket of rock. Purchased on Saturday, had delivery Tuesday. Smooth delivery including placement of boulders. Pretty fun to watch the truck maneuver 3,000lb boulders into place. Employees seemed nice and helpful. Delivery guy was professional. Really nothing bad to say. read more

Carlos gave me outstanding customer service by answering my questions quickly and by sending samples of pebbles he thought I might like. I will definitely contact them again the future. read more

I used SWB to redo my backyard. I felt the pricing was fair and the selection of rock is really good. The employees there were not only informative they all seemed to want to help you and liked their job. Ryan at the desk was fantastic. The displays they have set up really sets it apart from their competitors and actually gave me some ideas that changed my landscaping plans. I couldn't be happier and will be going back to do do my front yard soon. read more

We discovered SWR when my husband officiated wedding at their event venue. The venue was beautiful, the staff professional and attentive, and it was a great evening. Then a friend told us he had purchased rock for a home project there and was really happy with the service. We checked it out today and were really blown away by how attentive, informative and friendly all the staff was, from the guys in the yard to the sales staff. After a previous visit to a yard in San Marcos where we couldn't get anybody to acknowledge we were there, this was a great experience and we will definitely be back. read more

We had an outstanding experience at Southwest Boulder and Stone in Fallbrook. Our rocks were delivered on time and they are perfect. Everyone we spoke with in the yard and in the office was friendly and helpful. They made us feel comfortable and welcome. We were very impressed with their large selection and excellent quality. We had been reluctant to make the trip down there based on some of the less favorable reviews, but we are very glad we did. It really is a landscaping heaven and the prices are very fair. We felt that their system of measuring the larger boulders vs. weighing them was fast and effective. We are now telling all of our neighbors about Southwest Boulder, especially when they notice "the rock." We will definitely use them again when we need our next load of landscape rocks. read more

You must have me confused with someone else Michelle because that's is not what happened. I actually spoke to you on the phone regarding your employees lack of customer service. At no point did I ever ask you to load the Bocce blend in my SUV, that is ridiculous. I also complained about your delivery service, which was left on the sidewalk. Please do not lie. This is why I won't be back. read more

INCREDIBLE customer service and beautiful stone - highly recommend this yard for your landscape needs.

Recently, I have spent a lot of time in the boulder and rock yard at Southwest in Fallbrook. Each time I showed up, I received immediate and incredible help from Catherine, Ray, Greg, Lupe and Mitchell. They were patient with me, and helped me choose the right color rock for my yard. I am incredibly impressed and happy with the supreme customer service I received. I recommend Southwest highly! read more

Horrible first purchase. Will never do business with this company again. Reserved 12yards of fill dirt and paid for delivery. Truck came with two loads, dropped one of the loads, we quickly realized it was the wrong type of dirt (& about 90% rock). Asked them to not dump the second load and they didn't, (they are located about 5-7miles down the road from us) so we asked if we could get refunded for the second load, they said "no, but we will take the other fill dirt back, but there are no refunds for bulk purchases" which NO ONE mentioned at the time of our over the phone purchase...needless to say, we paid full price for 12 yards of fill dirt (about $450.00), got 6 yards of it, and they have the rest of our PAID FOR dirt, ready for resale. No refunds, no regrets, $250.00 in the negative we are, but South West Boulder doesn't give a care about its customers. How hard is it to dump dirt back onto your lot when its already in the dump truck still and its paid for and you're only 5-7miles down the road? (If that) Most expensive lesson learned. We are going with a less expensive company in San Marcos, Eastman. read more

We are so happy with Southwest Boulder! They have a really good selection of boulders to choose from. After signing a release form, we were able to climb on top of the rock pile to find our favorites. We chose 10 Baja Cresta; they have colors of rusty orange, blue, and bits of yellow. The biggest one was 3000lb! From the moment we arrived at their gate house, we encountered very helpful staff. My husband said that the dispatcher could have been more customer service oriented, but he thought maybe he usually deals with contractors instead of homeowners. Tanner was the guy who took our order; talk about EXCELLENT CUSTOMER SERVICE! The delivery guy was a pro with his truck and forklift. Unbelievable how fast 4 pallets were unloaded! We had 3 of us unwrapping and dumping the rocks off the pallets and it went smoothly with the help of a couple of 2x6's and other rocks acting as fulcrums. When one of the boulders wouldn't budge in the soft dirt, we placed a thin chipped off piece of rock under it and it helped so much! Now I know how Stonehenge was created! :) read more

My Husband went in today to purchase rocks for landscaping. Chelsea Ward was so helpful and knowledgeable. She helped my husband find want we needed and provided options on what would work best for our needs. We highly recommended this company and remember to ask for Chelsea. read more

My husband and I are paving a walkway around our house using rocks along with stepping stones purchased from southwest boulder and stone. Their selection of stones and delivery service was incredible. We would most definitely go back for future projects. read more

While this is not my local Southwest Boulder & Stone store, I have to praise the great customer service provided by Candace. She was extremely helpful with helping me select rocks for my backyard reno. She was very friendly on the phone, answering all of my many questions. The company no longer carried a product that I liked from their website but she was nice enough to recommend an alternate option, take a picture for me, and sent a sample to my local store to pick up (so that I didnt have to drive over an hour to see it in person). What's more, in addition to the sample I requested, she even included samples of other similar products so I could compare (I didn't ask her to do that, her proactiveness is so very appreciated)!! The reason why I appreciated this so much is that it's been a pain to drive to many different stores to see samples, and my local store didn't offer any alternative options when I asked for the one I saw on their website (which they no longer carry). Great customer service means so much to me so I highly recommend dealing with Candace! read more

I was assisted by Erika Treptow in Sales. She went out of her way multiple times to make sure we knew the product. She delivered samples to our office in Irvine multiple times. We work with hundreds of companies and she definitely made a great impression on us about Southwest Boulder & Stone. I was amazed by her customer service and her tendency to follow up with our company. She was a pleasure to speak to and I couldn't have asked for better service. Thank you, Erika!! read more

Its time someone else opens a quality stoneyard in So Cal!!!! I have been dealing with Southwest Boulders for many years and though they have a large selection there prices have become ridiculously high. There customer service has got to be at an all time low and god forbid u question there prices or complain about there service. They have become the prima dona's of the stone yards and will disappoint every time now. Supply and demand have them on top but it sure is not because they excel in there trade. They are absolutely the worst overall stone yard in the state!!! Dont waste your time and especially your hard earned money!! It will not be worth it!! Just a note. I have been in the landscape trade all my life as my father was also. I have been a contractor for 20 years and will never use them again. The last time there was Tuesday August 2nd and that is the last time for sure this time!!! Glutton for punishment I suppose lol!!! It was over the top this time! read more

I went to Southwest Boulder & Stone a couple of Saturday's ago to find some flagstone for my back yard. I went in not knowing what I needed but they made me feel very comfortable with their large selection of rock. We narrowed it down and I couldn't be happier with what I picked. Their service was A+ from the yard guy that helped me to the people at the front counter. I would absolutely recommend them. read more

My husband and I came in to buy some decorative rocks for our garden and were extremely satisfied at the selection, customer service and price. I wanted to incorporate the rocks with the plants and flowers we already have and they suggested the best ideas. All employees were kind and very knowledgeable. All in all, great experience and would definitely recommend to friends. read more

I was looking for some specific turquoise boulders to match ones already in a dry creek bed that I built years ago. Could not find anyone carrying them locally-including where I bought the original boulders-but finally found them online at Southwest. Drove in from Huntington Beach on a hot Saturday afternoon and was met with the most exquisite, pleasant service (from Robyn) and just the nicest people in general. Was escorted over to the rocks I was interested in and was amazed at their selection. In general, I have never seen such a nice selection of rocks, boulders, and landscape paraphernalia. Everything from what looked like cut granite cobble stones to big hunks of colored molten glass. They have a beautiful little pond near their main office which is just wonderfully designed. All in all, an impressive facility. The price on my measly 6 boulders was incredibly reasonable and, from the service I received, you would have thought I was landscaping a whole house. I could have spent hours looking at their selection of materials. This is a place I would definitely recommend checking out. read more