Southwest Diagnostic Imaging overcharged my mother in early 2021. She passed away in May, and they did not reimburse her for the overcharged amount until November 2021. By then, the trust was closed. I requested a new check, and to date, after 5 emails, sending the documentation required, and numerous calls, I still have not received the check. The agents that answer the phone are quite nice, and confirmed all of the documentation is on file- however, the 'back-office' has no contact number, so a client can only email them. If this was money I owed to them, my credit would be tanked and they would be calling me and sending the balance to credit collections!! This is no way to run a business. And based on the other reviews I am reading, they do this to many other customers. I do not recommend this company. read more

The services are just fine however the billing situation is unacceptable. I had a PET scan done over a year ago. I recieved an notice of collection yesterday, out of the blue, for $125.00 due as a copay for the procedure. I called Business Revenue Systems to inquire and they claimed that I had been billed multiple times, with no response from me, by Southwest Diagnostic Imaging. (not true) I called SDI this morning. The woman who spoke to me was polite and apologetic but could not explain how I was not billed, called, or carrier pidgeoned in the last year to pay my deductible. The blame was placed on SWI prior billing company-of course. I will pay the bill but "patient beware" of SWI billing! read more

Contacted a female working in financial/billing today. Very surly, bad attitude with unprofessional demeanor. This woman should not be working in this department if she cannot handle answering simple questions for medical patients. Very bad experience today with southwest diagnostic imaging in Phoenix, AZ. The bad ratings for southwest diagnostic imaging appears to be a continuing problem...... read more

STAY AWAY!! The back office is horrible. Very unprofessional and unresponsive. My son had a head injury. Hospital used SDI for CT and MRI. Received bill in mail about 2 month later. Was submitted to my insurance, and I paid deductible. Two months later I get a statement only it shows a a new charge and balance due. I notice it was not submitted to my insurance. So, I call them and the Backoffice was rather snippy, all the while I was taking the "higher road". I asked why it has not been submitted to my insurance, they stated it was but was deemed out of network. I stated that they are in network, if they look in records, they will see my insurance has paid them before and that I checked with insurance and they advised they never received the claim for the amount on statement. SDI claims that there is ongoing issue with BCBS where they continue to advise callers, they have no records of invoices. Told them I met my deductible at time of service and BCBS will pay in full. They wanted me to call BCBS and conference call them in. Ridiculous, It is hard enough navigating the health industry during a tragedy. I told them they are the experts and I am confident they can contact BCBS directly to get this resolved. I still get statements for the charge, however never received a bill and the statement does not have any medical billing coding on it. If you can request another imagery provider. This place is definitely not customer oriented and a Po-dunk operation. read more

This company has a non exsistent billing department. They sent me to collections for a bill we never got. They claimed they sent 3 bills and 3 automated calls before sending to collections but couldn't tell me the dates of the bills, phone calls or what phone number the calls came from. They then claimed they can't speak for the post office or my cell phone carrier but that they were definitely sent. I have never missed a bill in 15 years. This is a reoccurring problem according to some of the other reviews on here. If they were smart they would just send the dam bill and I would have paid ASAP vs getting paid pennies on the dollar after it got sent to collections. 1 star is too high for a criminal organization. read more

While the SWD services are good, respectful & satisfactory, it is the billing/collection (Bureau of Medical Economics) that are very rude & accusing. They need to learn tact & good customer service. Its as if these people working her are high & mighty & rich. If i know, they were poorer than us. Got another collection letter. It was collecting an account that i already paid & SWD already deposited like 1 week ago. Letter was dated April 8 & i saw my bank account that my payment was deposited April 4. Hello guys. Do you guys talk or check before sending out collection letters. While the provider is satisfactory, the billing/collection sucks. Hayyyyy read more

Absolutely deceptive. My wife went in for a heart x-ray and CT scan and they told her it would not be covered by insurance and she needed to pay in advance with her credit card $99 or they would not do the procedures. How do they know it won't be covered, they don't call in. Someone who needs these at age 60 is not doing it for fun. They go in concerned and are preyed upon by these people. For us it was covered and what would have been $19.80 cost us $99. I advise you never to pay these people anything in advance because they refuse to give you the difference back. They rely on their fine print to scam the extra money from the patient. If it was possible to give them no stars I would. read more

While the radiology service may be satisfactory, dealing with the billing area in relation to health insurance is beyond difficult. We were given assurances that a prescribed procedure would be covered, although SDI had not yet received the pre-authorization. Several months later we discovered they had not gotten pre-authorization and were billing us for the entire amount of the service, despite the fact that SDI is in our PPO network AND we had met our out-of-pocket for the calendar year. Because of paperwork we had signed, SDI refused to bill our insurance, although we had assurance from our health coverage carrier that they would be happy to do a post-authorization. At the very least, having SDI submit the charge would have given us the participating provider discount. At no point were they cooperative or helpful. read more

This is scam company, Last year they reported me to credit collection agency for not paying bill. When I did investigation, i came to know that they didn't my complete address, other details like phone number and email address also not maintained. They simply reported to collection agency. Later I paid to get my credit report corrected. This year they have done exact same thing, again for same reason. They're sending bill to incomplete address, how am i suppose to know about it. And they would take any effort to send any email :( In which age these guys operate. They get more fun in screwing up peoples credit reports it seems. read more

While the services from the provider were satisfactory, the billing dept. is a joke. They sent my account to collections because the last representative did not notate my account correctly. I've never been to collections! The lady I spoke with today was offended that I was "pissed off" She threatened to hang up on me b/c I was upset. Really? You can't handle the word "pissed", but your office can send me to collections accidentally?!?!?! It absolutely blows my mind how many medical practices mis-handle patient information, including this one! read more

This company is a scam. Had mri done at Banner Hospital. They billed Medicare and the the charges were payed. Now I get a collection agency wanting me to pay for a charge. SDI never billed Medicare. And to top it off they are charging the insurance price not the cash price. WHAT A RIP OFF. Go to any other company for medical procedures. read more

Today 08/03/ 2020 i recieved a bill from Business Revenue Systems (colection agency) stating that Southwestern Diagnostic Imaging sent my bill $45.35 to collection. They sent a bill to collections for a service I never received. I never heard of this company, and I HAVE NEVER EVER recieved a services, nor any bill prior to this "collection". I looked at Southwestern Diagnostic Imaging web siteand it looks like it is a scam and many people are experiencing the same based on the reviews. I ALSO FILED A COMPLAIN WITH A BBB and CFPB. This is unacceptable. read more