I started seeing Dr. Marquard because I found him on the Ehlers-Danlos foundation website. I've…read morebeen seeing the office for about seven months now, and I am extremely pleased with the care that I've received from all of the providers. Because I am a frequent user of the practice's patient portal, I do not mind the $50 administrative fee because I feel it is necessary to balance out the extra work that they have because of the patient portal. For patients with EDS, this office is a godsend as so few doctors acknowledge the disorder, more or much less treat the disorder. I appreciate the added bonus of having in-house counseling and the in-house lab. Every time I go in, I am greeted warmly and well taken care by the administrative staff and medical professionals.

In my opinion, based on my experiences described below, Thunderbird Family Medicine and their…read moreassociated practitioners are UNETHICAL and MONEY GRABBERS. They will hold your refills and lab orders "hostage" to make you come into the clinic so they can charge you another co-pay and bill your insurance for another office visit. Background. I went to the same doctor for almost 20 years. Unfortunately, he had a stroke and could no longer practice medicine. We had a great relationship. Every year, I would faithfully pick up my lab orders, get my labs drawn, then schedule my yearly appointment to discuss the results and make any necessary changes. If something unusual came up mid-year, I would make an appointment to see him. If I needed a specialist, he would recommend a good one. Perhaps I was spoiled with this kind of patient-doctor relationship. When searching for a new primary care doctor, I asked my friends who lived nearby for a referral. Dr. Scott Marquard with Thunderbird Family Medicine received a lukewarm recommendation and had decent reviews, so I decided to give him a try. It turned out to be a BIG mistake.  Red Flag #1. The clinic charges a yearly fee just for the privilege of going to them.  Red Flag #2. On my initial appointment with Dr. Marquard, I brought in my 20 year history printed out for him along with recent lab work. My vitals were taken by the technician and I waited for the doctor. He came in, shook my hand, then we had a ~15 minute discussion, then he shook my hand and left. No look at the eyes, ears, throat. No listen to the lungs or heart. No nerve reflex test. No palpations. Nothing. Only conversation in which we discussed my current prescriptions and an upcoming international trip, among other things. I was told to call in for future prescriptions refills. Red Flag #3. When I called to get my prescriptions renewed, I was told by the front desk that I needed to make an appointment. This was contrary to what we had discussed on my first visit. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to call 98 point 6 (my telephone insurance service) and pay $5 to get my prescriptions renewed (they asked to see my lab work which was current). Red Flag #4. When it was time to get my annual bloodwork done, I called to get a test added to the lab order (I found out about a test that could tell if you had a genetic disposition for blood clots - my dad died of a DVT). I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to skip that test and go ahead and get my blood drawn. Red Flag #5. As my international trip to India and Nepal was getting close, I called to get prescriptions for an anti-nausea and antibiotic "just in case" as we had discussed during the initial meeting. Guess what? I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment to discuss CDC guidelines. My resolution was to wait until my annual and visit an expensive travel clinic that would be much more knowledgeable about international travel.  Red Flag # 6. After my annual and after my international trip, I called in to get a prescription refilled. Guess what???  I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. I called again when I was almost out of medication, I told the front desk that the situation was "b*llsh#t", and that I had been in 8 weeks prior and my lab work was only 9 weeks old. She refused to connect me to a doctor, so I tried to use their portal to make the request to the doctor directly. Dr. Marquard told me via the portal that I verbally assaulted the staff and was terminated from the clinic. This was not a huge disappointment as I had already researched, found, and made a future appointment with another primary care doctor.  Note #1. All this occurred in a period of less than 8 months. Note 2. I saw another provider (NP - nurse practitioner) other than Dr. Marquard for my annual. I can't find the name as my access to the portal has apparently been terminated. I remember that a PA signed off on the visit (also a red flag???). So, patient BEWARE!!! I highly recommend finding another clinic if you value your time and money. If you choose to go to this clinic and see these practitioners, make sure to get prescriptions filled and lab work orders in hand before you leave their office.

new doctor took over practice dr uhrik had to retired..amazing staff all ma all fanstic staff…read moreperfection perfessional

He is the BEST pain specialist in the world and one of the most caring individuals I have EVER…read moremet!! Top rate personality and the BEST bedside manner you will ever see. I have been seeing him for 8 years and have seen so much improvement in my pain that I'm able to do ordinary things I took for granted while I was in Chronic Pain!! Thank you and your staff for all you have done for me, Charles E. McIntosh. E.M.T. Orthopedic. P.A. Author: Casting procedures Illustrated.

Dr. Mohamad Lazkani is a highly gifted and qualified surgeon…read more My recent TAVR heart valve replacement surgery was an overwhelming concept o grasp and accept, being a 78 year old asymptomatic functioning woman. After much testing and a highly informative consultation with Dr. Lazkani I agreed to do the surgery ... the operation was 2 weeks ago; no complications and I'm on the road to recovery. Thank you Dr. Lazkani for saving me and extending my lifespan. Your hands have been touched by GOD.. I thank you for sharing your gift. Ronnie Turbane

Office staff is friendly fast and good, their phone AI for appointments and scheduling is annoying…read moreand keeps calling when you hang up on it. Not friendly to the employed that cannot turn off their phone. I received four calls in a minute span that I ended. Then another two calls a few hours later.

I can't say enough about how much I appreciated my care here. I had the experience of having 6…read moreweeks of radiation. The office staff and radiation technologists were very personable, friendly, and their smile made ME smile every day. Now that I'm finished, I'm happy not to have the daily commitment, but, I will always be thankful for their caring attitude!! Rick Greene

When you call to talk to someone being triage or to leave a message no one ever calls you back…read more They make you feel like you do not matter or your concerns. I have to call for test results but was not told to.

Starting with the office on 67 th ave. Staff were not friendly but "just doing their job"…read moreDr Park seemed very un interested in my case and asked me what I WANTED TO DO??? Doctors give advice.. he did not! Dr Baker who I had seen years ago was excellent and laid out a care plan. Very disappointed in Dr Park.

Had the best experience today over the phone with Monica! That young lady carries a peaceful spirit…read moreand I felt it and was calmed through her professionalism and solution to my situation! Well done Nova!!! To be honest I ve been a patient of record for over a year or so and I've had nothing but great experiences and I'm grateful!

The ladies I. The office are always friendly when I come in. They are always helpful with the…read moreportal when I e has issues and the Medical assistant is always super friendly. Dr. Luberto is good at listening to my issues and helps to resolve them quickly. Just a nice human!

Dr Luberto is very knowledgeable and considerate. He always listens and is willing to engage in…read morethoughtful discussions regarding my health concerns.

My husband has a cardiology issue and was referred to see Dr David Prutzman. I went to his…read moreappointment and from beginning to end it was one of the best medical office experiences I have ever had in my 73 years of living. In a day and age of severe lack of customer service this was a breath of fresh air. Sharon was the caring receptionist and appointment giver. Her wonderful inviting personality started our experience on the absolute right foot. Then there was beautiful Esther who took my husband's vitals and prepared us for the doctor. She was a total joy and such a sweet conversationalist. She made us so comfortable. Then there was Ruby, the doctor's assistant, who with her smile and winning way only heightened this positive experience. Then Dr Prutzman... I cannot express how wonderful he is. He walks into a room with confidence and yet a warmth that is extremely rare. Words elude us in our confidence in him. In fact, I made an appointment to see him myself for a second opinion and will likely transfer to him. This office does things right. And the care is top notch.

I was at this center when i had covid in September of 2021 great doctors and staff and i just want…read moreto say thanks to all of you i am home and doing well and this place has great staff who work very hard to take care of you, Thank You for everything you did to help me get through this.Gloria Miller