I hired Southern Classic Roofing in the aftermath of Hurricane Helene to address damage to my roof,…read morespecifically the front slope, as outlined in my insurance adjuster's scope of work. The insurance payout for this portion of the roof was approximately $4,000.
During the initial consultation, I was presented with options, and the company strongly recommended replacing the entire roof, stating they only used architectural shingles. As a first-time homeowner dealing with significant roof damage, I may have had somewhat high expectations. I opted to proceed with replacing only the damaged section as per the insurance scope, which they agreed to do for $4,000 via text.
I paid a 50% deposit, and a few weeks later, on December 11, 2024, a crew arrived to perform the work. Notably, none of the individuals I had previously interacted with were present.
Shortly after the crew completed the work, and based on the assumption that the agreed-upon work was completed, I paid the remaining balance.
In February 2025, a subsequent windstorm resulted in shingles being blown off again. A new insurance inspection revealed significant issues: only approximately one-quarter of the roof had been replaced, and 3-tab shingles, not the architectural shingles I had assumed, were used. The adjuster also indicated improper installation.
I contacted Southern Classic Roofing via email, expressing my concerns regarding the discrepancy between the work done and the agreed-upon scope and price. I emphasized feeling misled and requested a refund.
A representative from Southern Classic Roofing responded, disputing the claim of improper installation. They stated that the $4,000 was used to replace the smaller section due to the need to repair underlying wood structure, a detail that was never communicated to me prior. They again recommended replacing the entire roof. I requested an itemized invoice, which was never provided.
After further communication and another inspection by a representative, they agreed to return and replace the missing shingles and apply additional adhesive to other loose shingles. Nearly a month has passed, and this work has not been completed.
While I appreciate the initial promptness in addressing the hurricane damage, I am ultimately dissatisfied with the quality of communication and the execution of the work. The discrepancy between the agreed-upon scope, the actual work performed, the materials used, the premature payment of the remaining balance, and the lack of transparency regarding the wood repairs has led to significant frustration. As a first time home owner, I do understand there is a learning curve, but I feel a more open line of communication would have prevented a lot of the issues I have encountered. I am now in the process of hiring another roofing contractor to replace the entire roof.
My primary complaint is the lack of clear and consistent communication. I feel I was not given the necessary information to make informed decisions. I would not recommend this company.
