The product was installed in the summer of 2022. We purchased the house in the fall of 2023 and the product was already BEGINNING to show signs of the base shifting. The hurricane put things on hold and I reached out to the company for technical advice and support in the summer of 2025 and then again in the fall. Initially, I got a positive response from an individual who remembered the house and project and asked for photos. Ironically, I actually met the supervisor of the job on a golf range, who also remembered the job. Following the initial response there was ABSOLUTELY no follow-up, despite numerous calls and texts. Completely ghosted. Did receive a text this past spring after I contacted a regional repesentative and explained the history. Asked for pictures, again. Same result...ghosted. Although the product itself is great...in my case, the customer service is non existent, an embarrassment. Be aware. read more