I would rate a big fat 0 zero., much like the gal . This office is a waste of time. The…read morereceptionist did not follow through with the chart notes and referral for appointment. My little 90 blessed years , Mother who is having chronic kidney issues sat in their office early for an 1 hour and half. Turned away, I asked her why she could not have called to reschedule or call the referring pcp to receive notes. She looked me dead in the eyes and said I want to go home. You can come back tomorrow. I asked her for my mother's new patient paperwork and left. No way will I ever consider going back. I hope you get exactly what you gave. zero .

"Kidney Care with Heart and Vibes!"…read more From my first call, Barbi at the front desk was an absolute pleasure--warm, funny, and full of good vibes. She and a team member with colorful hair had uplifting music (including country ) playing, and we bonded over our shared playlist more than once! I even joked that if I'm ever feeling down, I should just visit the office to boost my spirit. That's the kind of energy they bring. Dr. Qadri is the real deal--he helped bring my kidney numbers from 41 back into the 90s, and gave me a high five when I officially beat the kidney disease stage . His excitement and care were genuine and appreciated. Shoutout also to the kind young lady who took me to the back--we shared the same faith, and her positive energy and professionalism really stood out. That kind of connection and kindness goes a long way. At 45, I'm usually the youngest patient in the room, but the whole staff made me feel at ease. Professional, compassionate, and full of life--they don't just treat your kidneys; they lift your whole spirit. Thank you, Desert Kidney in Chandler! #DrQadri #BarbiRocks #UpliftingCare #FaithAndHealing #ChandlerHealthcare

I have had nothing but the most positive of experiences here. I see Sayed Sadiq and he is so…read moregenuine and caring. Highly recommend.

While the doctor I'm seeing is great, and the lab techs have been wonderful as well, I do have one…read morefrustration--the number of phone calls I receive reminding me about my appointment. I completely understand why appointment reminders are necessary, but once a patient has already confirmed their appointment twice, shouldn't that be enough? At some point, the repeated calls become a little excessive and honestly a bit annoying. What makes it even more frustrating is that despite all those reminders to make sure I arrive on time, I still ended up waiting 30 minutes in the waiting room with no communication that the doctor was running behind. I completely understand that delays happen, but a simple heads-up would have been appreciated. Again, this has nothing to do with the quality of care I've received because the doctor and staff have been great. I just think there needs to be a better balance. If patients are expected to respect appointment times, I think that same consideration and communication should go both ways.

Dr Doug has been my Dr. since I moved to the "Valley of the Sun" 16 years ago. His practice is…read moreefficient, professional and compassionate. His Patient Portal is designed for quick response times for our needs and his continuing education programs keep us up on how we can improve our health. Dr Doug Lakin saved my life recently, while helping me select a team of Specialists for my treatment. This is a Dr. I trust!

Amazing to find a doctor who listens and responds. He is extremely knowledgeable and responds to…read morequestions to his patients in a timely manner. Office staff responds during office hours, and you speak to a "real" person.

I was hoping things would be better...the receptionist is so loud..no professionalism. She YELLS…read more Doc OK but a far cry from Dr Hogan MA Seemed clueless and never introduced herself. Might be time to move on

Dr.Aslam is very caring and focuses on her kidney patients needs. She is attentive to the lab work…read moreand throughly looks it over. The office staff is very helpful and the office itself is comfortable. I highly recommend this office and Nephrologist.

Mixed general experience! Dr Byrne, needs to slow down when…read morecaring for her patients. Always, rushing through the exam, and very little time to explain before, during and after procedure or exams. My husband was scheduled for an appointment that he never confirm or knew what the appointment was about it? He know that he will have a biopsy done on the 19th of the month and when he got the test alert about an appointment for next day at 10:45 am, he decided to check with the office about that appointment. Surprisely! The appointment was for the biopsy. He told tne MA that he was not prepare for the biopsy ( didn't stop his vitamins, supplements, medicines, took any antibiotics, nor even got the prescription filled or notified by the pharmacy of any antibiotics, enema, etc), she took the authority to tell him " NO problem, you can run to the pharmacy, start taking the antibiotics today grab an enema and get that done, you can come in morning for your biopsy "...he express his worries about not a good prep or decision and he didn't feel comfortable not having stopped any vitamins or supplements he has been taking. She keep encouraging him about having the biopsy. He finally got worry and told her, we will need to reschedule or speak to the doctor and she says " No problem, we can reschedule but you will be charged a $100 NO show as per our policy ". She was more worry about the $100 charge than listen to his worries, at that point, she never offer to have the doctor call him, sort things out, clarification of anything else just. " we are small practice and that is our policy ". As a Medical Assistant, she was out.of scope, making decisions for the doctor, in my opinion and she never tried to make sure my husband's concerns were answered. He called off the biopsy and told her to cancel! She just replied " Okay ", I told her to have the doctor give us a call to clarify things and make a decisions but we haven't heard from a busy Dr Byrne, yet. They are more concern of the $100 NO Show or cancelation because it was not done exactly 24 hrs ago prior to the appointment. ( my husband was three hours late for his phone cancelation). He had all the intention in having the biopsy but rushing the way the MA was coaching him, it was very scary. Sorry, we will be looking for another Urologist soon.

Dr. Byrne has done a good job of helping me with my UTI's and ongoing infections, and that's the…read moremost important thing at the end of the day. But I do have a frustration: During the past few months I had an office visit and, just minutes after our 'visit' ended I wanted to ask a follow-up question (it is sometimes hard to think of everything during the office visit and, oftentimes a patient has a follow-up question that emerges as a direct result of the office visit). I asked a member of her staff to tell Dr. Byrne that I had a question and not only did she not come back to me to answer it, but when I saw her walking toward another room before I left the office she purposely ignored me. I get that there are 'permanent patients' who ask a string of non-stop questions, and the doctor's time is valuable. But, in my view, to be a top notch doctor there has to be some reasonable flexiblity in such situations, and it bothers me that I had to schedule another appointment just to answer what I considered to be a simple, quick follow-up question from the appointment.

I've been going to Dr Morales for at least 10years and he is just a great professional doctor. He…read moredoesn't try to push a bunch of stuff at you, he finds out the problem and works at getting fixed. He's got a great staff, Carolina and Laura are the best. Laura went out of her way to make sure I was taken care of.

Dr Ortiz was amazing, and so glad I did the research to find him! So very refreshing to find a new…read moreenthusiast doctor who was so very smart!

This review is solely based on the management of this clinic. I have never seen a physician here…read moreand here is why: Incident 1: I called to schedule my initial appointment. Once the receptionist obtained my basic information, she told me they would see me on the day of my scheduled appointment. I asked if she needed my insurance card and she said, "no, not at this time." Incident 2: I received a call from the clinic 6 days before my appointment from another lady who asked if I had insurance. I told her yes and explained what occurred during Incident 1. She was dismayed and told me that was awkward because they always need an insurance card and I agreed. Incident 3: I went in 30 minutes early for my appointment. Upon entering, the receptionist immediately asked if I had any missed calls from their office as they had been trying to get in touch with me...not saying why at this point. I was shocked because I had not received any word from the clinic since Incident 2. She went on to explain they tried to get in touch with me multiple times and on multiple days. I looked at my phone: no voicemail or missed calls from the clinic since Incident 2. This lady continued to explain (a third time) that they tried to call me to inform me I needed to reschedule my appointment. I showed her my phone, the list of voicemails I had received since October 7th and a list of missed calls....none of which were from this office. She asked me to take a seat to see what she could do. I was offered an appointment a month from now, which is fine and partly my fault because of my busy schedule. At this point, I was willing to give this office another chance and everything was good, but then...for the FOURTH time, the lady explained that they called me several times and left voicemails informing me of this change. Now, I feel like it is my fault. How the lady was communicating to me sounded as if she was blaming me for not checking my voicemail or answering the phone. I had already showed her I had NOT a single missed call or voicemail from the office. This was not my fault. I am done trying to work with this office. I am hoping their office manager looks into this and corrects these issues. If they don't have an office manager, I strongly suggest they get one. Based on a scale of 1 to 5 (5 being excellent, 1 being poor) Accountability: 1 Credibility: 1 Organization: 1 Customer Service: 1

I have to agree with the above reviews. While I like my nephrologist, the office is absolutely…read moreimpossible to deal with. I find myself actually going to an a appointment with current lab work, but without a current order. This because I spent a WEEK on a round robin of phone calls trying to contact my physician's MA to make sure that there was an order sent in. I can leave multiple messages on her voicemail (I'm talking to you Payton) and she never responds. I finally talked to someone else who assured me that they had faxed in an order. When I arrived, no order. So...the lab used the order from six months ago. The matter remains to be resolved. I am so angry over the lack of response by this office. I am going to research another nephrologist who is not affiliated with Southwest Kidney, because I shouldn't have to deal with this nonsense every six months. Definitely not good patient advocacy!

Went in March for a hysterectomy. Outpatient doors were closed said to go through the ER. Go to…read morethe ER they make you walk all the way to regular administration who's doors are open with a closer parking lot then the ER. I have a port because I have Multiple Sclerosis and receive my medication monthly by infusion, they refused to use it without an Xray. They also made me pee in a cup to prove I wasn't pregnant...it takes 3 appointments, waiting 30 days and a biopsy that is the most painful thing I've ever experienced in order to get a hysterectomy, who would get pregnant in that small window of time where I took 2 other pregnancy tests AND had an ultrasound. Plus since it was surgery I hadn't drank anything. Super annoying. When I came to the nurse who took care of me was great, very easy going, was prememptive with care like had a heater thing ready for me and water, explained everything, his energy was very good and calming, perfect for what was happening. I chose to stay the night in order to have pain management because left to my own devices I let the pain go too long and it causes problems. My first nurse was Coraline. I had to pee as soon as I got there, I asked her and she asked me to wait 5 minutes. Luckily for me the nurse who does the blood pressure, I think her name was Cheyenne helped me and was super sweet the entire time. Caroline did eventually come back but not in the 5 minutes and didn't remember, she did not seem very experienced. Then later in the evening when she came in I asked to have my water filled and she again said later and that I had gatorade, my mom had gone and bought snacks because Caroline couldn't find a phone for me to order food and she did place the order herself but obviously I'm not going to page the nurse everytime I need something. A very nice man, the one who transported me, saw my mom with the bag found us a phone and apologized that we bought everything he seemed pretty irritated that this wasn't taken care of by the nurse. I didn't get my water refilled until the night shift when the blood pressure guy Chris came in, he was also great. I don't remember my nurses name that night but I really liked her, she was very friendly and competent perfect care after a very long tiring day. Checkout was easy. I just really wish they had used my port because I would've been far more comfortable and that's why it's there. Coraline could also use a little help in making sure patients are comfortable, she's the only one who didn't seem to recognize what was going on.

I had to return July 2nd, with the same symptoms, with a hot flash, sweating, and nausea…read more I arrived by ambulance, this time, as well. Got into a room in the ED, immediately. They did bloodwork, a CT and an ultrasound. I was waiting to hear the results. A discharge nurse came in, with paperwork to discharge me. The doctor had not even come in to tell me what was wrong, and give me treatment options. I had to demand to talk to the doctor. He told me I had gallstones, but it didn't require immediate surgery. Granted, I already had surgery scheduled for 7/6. The doctor said it could wait, prescribed me pain and nausea meds and told me to follow a low fat diet. His tone, when telling me about the diet, made me feel like he was criticizing my intelligence regarding this. But t, I'd already been doing this one year now, for weight loss. Friday, 7/3, I got in touch with my surgeon. She got me on the schedule that day. The next morning, she said my gallbladder was inflamed. It needed to come out. A doctor should communicate with their patients, giving them all information necessary, so the patient can exercise their right to choose the treatment they want. I wasn't given this, without having to advocate for myself.