Look elsewhere if you're considering this company for cabinets. If you want a completed kitchen project in less than 8 months, this isn't the place for you. If you're expecting dedicated staff who pay attention to detail, you won't find it here. If you're looking for a company that prioritizes your best interests, I'd advise moving on. The idea that a small kitchen should be measured properly and completed within a reasonable timeframe is simply not part of their approach. If you want your kitchen to be the heart of your home without exceeding timelines and budgets, avoid this business. The prices are some of the most inflated prices in the local area - You can find better prices, business ethics, and much more competent employees with other companies in Tucson. Over the course of 8 months, there were constant staff changes--people were fired, reassigned, many people quit and the new hire PM was completely unprepared and had zero clue what she was talking about. So my designer got fired, I went through 2 different construction managers, four installers and the incompetent PM. While the owner himself handled a portion of the cabinet installation and was detailed in his work, that's where the positives ended. To make matters worse, I was required to pay 90% of the cabinet price three months before they even began making the necessary repairs and replacements. After the holidays I was contacted to pay the remaining 10% because they are in need of money for the business and I told them that I wasn't going to pay until the job was 100% complete. Also on the website it states "in business for 22 years." This is very misleading because the owner has only had the company for 3 years with only the name of the company being around for 22 years. Who does business like that? This company--Southwest Kitchen & Bath-- Is going to go out of business soon, and this business is one to avoid!! read more

We bought a house with a kitchen clearly done in two stages, one side of the kitchen was dates, but good quality cabinets. The other side was incredibly cheap. The bottom of the drawer was bowing when I put silverware in the drawer, and had features, such as a large wine rack that we didn't need. We were looking for someplace that could reface part of the kitchen, and completely demo and rework the other side. We had a wonderful experience with Southwest Kitchen & Bath. Our sales person Lisa was wonderful to work with, triple confirming all the measurements so everything came in right the first time. Since everything had to be made custom, the total project was about 12 weeks, but the stages were clearly communicated up front, and we didn't have to clear out of the kitchen until after the new cabinets arrived, so the down time really wasn't too bad. We requested a few changes mid project, such as under cabinet lighting. Lisa and our project coordinator Katy were very helpful with suggesting what they could offer, but also options we could do ourselves if we wanted to go that route. We felt supported, not pressured, into changes that in the end we really love. Attaching a few in-progess photos, I'll try to update with some finished project photos later. read more

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Always superior service. They redid my shower and tub and the compliments keep on coming. It's a luxury to visit that space!!!

Over two months ago, I went to this business on the suggestion of my neighbors. I explained I was interested in kitchen countertops only. Immediately, the designer started talking about replacing or refacing my kitchen cabinets. When she arrived at my home to take measurements, I told her I wanted to stick with my original plan of replacing the kitchen countertops only. At that point, her face fell, but she continued to take measurements. Before she left, she stated she was very behind in her quotes and that it would be two or three weeks before I heard back from her. That was TWO months ago. So, if you do not have a big renovation job, I would suggest going somewhere else. read more

Went to another kitchen design company in town who were missing the "warmth" factor - made us feel as though we would be lucky if they could fit us in. So we took our business to Southwest Kitchen & Bath. From the beginning what was clear was the high quality of their cabinetry and kitchen systems. Zoe, our designer, came up with a gorgeous plan and was happy to work with our ideas. She created a beautiful kitchen design that exceeded our dreams. Donald, the owner, has a long background in construction, as well as creative vision. Kudos to Donald for twice resolving issues that other contractors said would be impossible. His focus is on making things right, and he does it with genuine caring. Colleen was immediately responsive with hardware ordering and kept the to-do list for our home front and center. Special thanks to Zoe, too, for coming up with a plan to modernize our bathrooms and hall closets in a way that was easy on the budget. With Southwest Kitchen & Bath, we had the full package of expertise, design knowhow and responsiveness. We take a breath now, every time we walk into the kitchen. It looks that gorgeous. read more

This is an update to my previous review. After I wrote my initial review in on 3/28/2024, I was immediately contacted by management/partner. He informed me that he was going to make it right and that he was going to stay on top of this until the job was done. He stuck to his words, he texted me quite frequently, and he made it right. In fact, when the parts had an ETA, he made an appointment two weeks out for installation. Installer was professional. There was a drawer sticking, so the following day the installer came out and fixed. It's just like it was on day 1. I can't thank management for stepping in and taking care of this in a professional and expedient manner. I would give 5 stars, but waiting 8 months for the problem to be fixed was unacceptable and it took upper management/partner to correct the issue. read more

Stay away from this business. First off paying over $25k for new cabinets for kitchen and 2 bathroom 3 years ago and to have sprinkles of water bubble the cabinets within 3 years is unacceptable. Then to call the company in August 2023 for the cabinet faces to be replaced and I'm still waiting (it's March 2024)! The owner, Donald, never returns calls!! Can't get a response from Kraft Design either, the cabinet manufacturer. I can't give them 0 Stars, which is what they deserve! read more

I was just driving by one day and I saw this business and being new to the area i stopped in. I spoke to a wonderful young woman named Zoe and she was extremely knowledgeable about her trade. I made an appointment with Zoe to design a kitchen and I was struck with her professionalism and how kind she was. She was honest and upfront about pricing and the time table. I will definitely be using her as my designer for several other projects I have. read more

Contacted them to get a quote for bathroom remodel, based on recommendation of a neighbor. We had initial meeting at our home and then came to showroom to look at design, which we were pleased with. Next step was for designer Zoey and contractor to. one back to our home to establish pricing...appointment time came and went and no response from Zoey to my text or message. Very disappointing. read more

Okay, so I feel the need to weigh in on this discussion with Jim C. and the owner of SWKB, Mel. First of all, the kitchen is beautiful. Thus, our satisfaction was NOT impossible to attain. The issue here is you, the owner. It is not unreasonable to expect an expensive project ($36K) to be done correctly and any issues fixed. While our contractors are originally from Mexico, they are very experienced, licensed, and the appliance instructions are also provided in Spanish; your design specifications are in numbers, a universal language. There is no language barrier here, your designers were not present for any of the appliance installs, and any conferring with your designers by our contractors was due to the appliances NOT FITTING within the cabinet. ALL the specifications were given to your designers well in advance to fabrication, to include the oven and stovetop. There is no excuse for the fabricators to have built the appliance cabinets incorrectly. But it happened in many instances, the worst of which was the oven, the hood, the warming drawer, and the soffit above the refrigerator. The crown molding was also spec'd incorrectly so that had to be re-fabricated. The appliance supplier come out to investigate the cabinet-appliance dimension issues. They circled on the appliance specs the CORRECT dimensions, thus showing that indeed, those fabricated cabinets and panels were WRONG. I suppose they can't read specs and don't speak English either ?? We have little issue with your employees (designers and especially the installers) - they were apologetic and very embarrassed by these errors. We were told that our expenses for all the re-work we incurred would be reimbursed. Out of the total $36K bill, the outstanding balance was about $3.2K while we paid almost twice that in re-work due to these issues. We offered to just call it even, but you rejected it a with defensive and demeaning email. Even your response to this Yelp criticism shows how you treat customers. If this is your attitude towards us, the customer, then we certainly don't blame any of your employees if they would twist the facts so they would not be held accountable, or fired. The kitchen is now complete and beautiful in large part due to our independent contractors. Thus, having the Registrar of General Contractors visit would be pointless because all the issues have since been fixed, although they may be interested in all of our photos showing the miss-steps and your consequent attitude on the matter. But more importantly, we do not wish you to visit our home now or in the future. Bottom line: Shame on you for blaming your customers and fellow contractors, especially over an amount that is about 8% of the total cabinet project. All we asked for was an apology and at least meeting us half way due to all the consternation and mishaps we endured. read more

I had Matt come to my house and give me his idea about remodeling my kitchen and my bathroom vanities. The appointment went well I thought we had a good plan and he was going to get back in touch with me. We made an appointment but unfortunately my dog came down with valley fever and was very sick and I had to get her to the vet emergently so I had to cancel that appointment. Ever since then I can't get Matt to call me back I've even gone to the show room and asked to see Matt and ask that Matt give me a call but for whatever reason Matt has chosen not call me. read more

We contracted SWKB for a high end kitchen cabinet replacement as part of a home remodel. We were referred to them as the vendor for a particular high end cabinet maker. They also coordinated the appliances and the install. We were very disappointed despite spending north of 45K for the experience. The design was incomplete and many of the cabinets were built wrong for the appliances. We of course only find this out AFTER they are installed and the installer had to hack them apart in place to make them fit. Many things were forgotten (panels) and the instructions to the construction crew on the soffits in the kitchen were wrong not once but twice costing us several thousand dollars extra while SWKB fumbled around with the drawings and design. The installers were supposed to have it done in 2-3 visits but instead came late/left early and required some 14 visits to complete. It was excruciating to watch and to listen to the mounds of excuses. And to add insult to the injury, we were without a kitchen for four months. The panels on the appliances eventually fell off after they completed the job and we paid to have them fixed after the second fix didn't work. All tolled we spent an extra 5K to fix their design/quality/install issues. The most surprising thing for us was the owner's attitude towards her customers. When we asked the owner to share this extra cost (which her designer said they would), we got accusations, nastiness, insults on our contractors, implications that it had something to do with their English skills and generally unprofessional behavior. I would have let this go to court out of principal but frankly they wore me out and life is too short to try to make a bad company do the right thing. If you are the type of person that is happy with any ol' slop job or doesn't expect people to do as they say, these guys are great. Otherwise, I would look elsewhere and have a happier experience. read more

Southwest Kitchen and Bath refaced/remolded our kitchen this past fall. Matt Yaney our designer was wonderful. When we first met with him in September we asked if our kitchen could be done by Thanksgiving or Christmas and he said most likely by Christmas and it was. He took my ideas and helped to design a great looking kitchen. It was done in stages, we had half of the kitchen refaced and the other half remodeled. Donald their installer also did a great job refacing and installing the new cabinets. We ran into some major snags with the subs they used and Matt was great listening to us and doing what he could to make things right. Our kitchen is beautiful and I love it except for our counter top over the sink, that didn't turn out how it was supposed to. I would have given them a great rating but due to the issues we had with some of the subs they used I can't. Learn from our mistakes and make sure your have them use their general contractor. They didn't think our project was big enough to warrant one and admitted after the the fact we should have had one. read more

Our experience has been excellent every step of the way. Initial design took into consideration everything on our wish list plus Melissa incorporated several features that created additional functionality without adding to the budget. Other suggestions she had are enjoyed on a daily basis. The install team is brilliant and punctual. SWK&B were clear in their proposal, and brought our project in (2 baths and a kitchen) on time with no suprises. read more

For customers looking for a seamless kitchen remodel, you must arrange your remodel or new kitchen/bath with SW Kitchen and Bath! Melissa is the owner and is responsive, credible, personable and willing to make things immediately happen for customers. The design center has ample kitchen designs to see and an impressive selection of tiles, granite and other countertop selections, custom cabinet ideas and anything else one might need to make an informed decision! In addition, this business works very closely with contractors, plumbers, lighting experts and the like which provides for little or no down time. We were fortunate to meet design consultant Laura during our first visit to SW Kitchen and Bath who exceeded our expectations. Intelligent, with a knack to genuinely hear desires and preferences, Laura coaches and facilitates in a manner which produces a design that is sound, attractive and within budget. She is truly a gift to her profession. In our nine week major remodel of a kitchen and bath we experienced nothing but professionalism, positive vibes, Laura's constant visits to our worksite and troubleshooting issues to the point where, when complete, we had absolutely no nightmare stories that many experience. For excellence, integrity, credibility and perfectionism, the selection of Southwest Kitchen and Bath as your design team will leave you more than you ecstatic. read more

Is it possible to give no stars?!? We went in wanting to redo our smaller kitchen and were basically just brushed off. Really?!? Just because it is small you had to make us feel small too? We FINALLY received a "design" of what we were wanting for our kitchen, we responded with different ideas and NEVER heard back. DO NOT GO TO THEM UNLESS YOU ENJOY BEING BLOWN OFF. read more

We had a great experience with SW Kitchen and Bath. We loved the design Mel and Matt came up with and all of the extras we would never have thought of such as lighting inside some cabinets. The installation was very professional and the installers were great to work with and went above and beyond in their work. We are 100% satisfied with our new kitchen and my wife and I are constantly telling each other how much we love it. read more

Design help was limited after contract signed. Overall project management poor. We had problems with stated timelines and received conflicting information. read more

They started our project in November and it was "completed" in April. The design was good but the wood has warped and there are many places where the work or product is not acceptable (seams, misaligned doors, etc.). The worst part about all of this was the owner (Mel) refused to accept any responsibility for the obviously (in most instances) poor outcome and was disrespectful to us as clients. We had to constantly provide feedback to get things fixed. It is still not the product and quality we expected. read more

We had an outstanding experience in purchasing new kitchen cabinets and countertops from Southwest Kitchen and Bath. Having looked at several displays at big box stores, the quality did not measure up once we looked at the products at Southwest. We debated about spending more money than at big box. We went with Southwest, and here's what we got for our money: highly knowledgeable owners and designers who, with twenty years' experience in the business, were excellent listeners to our ideas. They were able to offer many options that proved they really were listening, gave us great ideas, but never tried to push us into adding on / padding the sale. Everyone at this business is knowledgeable and professional and on top of every aspect of the job. We loved the cabinets and countertops! But here is possibly the most important reason to buy from a quality business: The cabinet company and Southwest Kitchen and Bath totally stand by the product. They continue to listen if any glitches or problems come up during the process of the sale or installation, or anytime after. You might save some money on buying a lesser product, but this big project of getting a new kitchen that you want to enjoy for years may cost more in the long run if you don't go with a quality business. Southwest Kitchen and Bath is great. read more

My new kitchen looks awesome. Thanks, Maria for the attention to detail in the design - the counters, cabinets, back-splash, flooring and hardware all go great with my appliances and with each other. Donald did a fabulous job installing the cabinets, etc. Always pleasant, on time, and very particular about details and getting it right the first time. I highly recommend this business!!! read more

There will not be enough space here to fully describe our great experience with Southwest Kitchen & Bath. One of the best companies we have dealt with for doing home remodeling or upgrading in our 16 years here in Tucson. Maria and Stacey were the two prime contacts for our complete kitchen redesign and upgrade, but all the staff at SW Kitchen & Bath were friendly and helpful whenever we came by with questions or help. They have a very well organized and professional staff that knows how to guide and schedule a project from beginning to end. Our kitchen remodel went very smoothly and on time and the finished result is "eye-popping" ! SW Kitchen & Bath contracted with Darin, owner of Interior Workx. Inc for the cabinet and electrical installations and he did a super job. They all still help us with wall colors and other good advice, even though their part is done..The new kitchen is beautiful, so a big thanks to Maria, Stacey, Darin & Jeremy and all the friendly staff at SW Kitchen & Bath. ...Highly recommend this company read more

We chose Southwest Kitchen over several other companies we interviewed for our kitchen & 2 bathroom cabinets & we were not disappointed. They worked with us when our sinks were delayed & caused a schedule change. Remodels can be very trying, but they worked with us to make it a painless as possible. We will use Southwest Kitchen for our cabinets in our guest suite. read more

What started out as a plan to increase the size of a small pantry in our modest 22-year-old home turned into the contemporary kitchen of our dreams, thanks to the combined efforts of designer Laura Wallace at Southwest Kitchen and Bath and contractor Tom Stockdale of Stockdale Construction and Renovation. We truly feel that the remodel was a collaborative experience, as Laura met with us several times to discuss ideas, options and budget for our challenging footprint. We knew by her third design draft that she "got" us. Things proceeded seamlessly from the initial order of cabinets to the installation of countertops (especially with her recommendation of and follow-up with Andrew Lauren Granite). On her own, Laura made three trips out to the house during construction to observe the progress--and the results reflect her and the contractor's attention to detail. What's more, the entire SWKB team was extremely helpful, as when Stacey coordinated cabinet hardware selection and procured sink information from the plumbing supplier. Our project was completed on time (six weeks), under budget and caused one neighbor to exclaim, "This can't be the same house!" We are absolutely THRILLED with the STUNNING results! Thank you, Laura and SWKB! read more