Quality and professional care. Pleasant and friendly staff. Comfortable and welcoming waiting area.read more

Had appt for 3 scans, made a month ago. Day of, received call to cancel/reschedule. Drove 400+…read moremiles the day before to make appt. Told scheduling I needed another appointment ASAP. Got appt across town for 7pm, was told Supervisor put a "block" on my time....got there a bit early and was told my appt was later!!! Are you kidding me! All done, hopefully I don't have to go back!!

I was confused for a second the Yelp says honor and the building and Apple Maps says SMIL. Found…read moreout that SMIL absorbed some of honor healths imaging stuff. Great staff the building outside looks great. The inside is a little dated but could be an amazing location if the money and effort was put into it.

This past Saturday, I had an appointment to have both of my knees and both of my shoulders MRI'd…read more My appointment was at 11:20am. All of this leads up to several complaints. If you want someone to show up 30 min early, then make the appointment 30 min earlier. Fix your scheduling department. However, I had filled out all the paperwork online, like a good little patient, then there's no reason to show up 30 minutes early. I don't need 30 minutes to put on a gown. Next Carla the technician should be fired immediately! She stated that since I did not show up 30 minutes early that she didn't have the time to do all four MRI's. I showed up on time for my scheduled appointment. Then they kept me in the waiting room for 20 minutes. Then another 10 minutes to change and wait in the changing area to be told I was late and they didn't have the time to do all my scheduled MRI's. It sounds like Carla has a time management problem, not me. Why didn't you get me back there as soon as I walked in and not keep me waiting for 30 minutes. Carla has to be one of the rudest and egotistical technicians I've ever met. I was on time, you don't know how to manage your time. So now, if I expect to get the MRI on my left shoulder, which she refused to do, I will have to pay another copay of $100 just for that and make another appointment somewhere because I will never go anywhere where she is working. SMIL and Honor Health needs to do better. Remember that your main concern are your patients and not your employees attitudes.

I concur with one of the previous reviews, the girls at the front desk…read morewere so rude treating me, a NEW patient there like an intruder, not deserving of kindness or respect. WTH...we are not in there because we are buying ice cream. We obviously are in need of medical diagnoses and they couldn't be worse to the people coming in. I smiled, said hello and one of them said, "Did you need something?" That was the beginning. Where are their supervisors?

I had a shoulder MRI there and paid $1,150 (with insurance) that the surgeon found "utterly…read moreuseless". The 25-year-old machine PMI has is not up to the task of a detailed diagnostic tool. The medical summary they provided was vague and inaccurate. The surgeon sent me to Simon Med and I self paid only $260 for a vastly superior MRI and medical summary that the surgeon was able to use to both accurately diagnose and to plan for the surgery.

I arrived 15 minutes early for my 9am appointment at the Bell Rd location in PV. I was not taken…read moreback until 9:45. I've had probably 100 IVs in my life with ZERO issues - my veins are clearly visible. The phlebotomist tried twice in my right arm with an 18 gauge needle (I had a CT with contrast) and sounded unsure of herself working with this size needle. She asked for assistance and another tech ended up getting the line in my left arm. I'm left with quite a bruise and bump on my right arm! I'm hoping others have had better experiences, and I'm hoping I never have to return to that location. I even tried to lighten the mood and restart with a positive outlook. The nurse was apologetic, but that will be my last visit to that location.

I'm shocked this location has low ratings--I've had two excellent experiences here. My first breast…read moreexam was quick and painless, and the tech was honest and reassuring, which helped ease my nerves. I recently had an MRI and was very anxious (claustrophobic and afraid of needles), but Daniel and Erin were incredible. They were empathetic, walked me through every step, and even tho I was screaming inside they both kept me calm in the machine. I can't thank them enough for their kindness and professionalism. Highly recommend this team! To Daniel and Erin--thank you for your patience and kindness. I hope you enjoyed the Bundttinies!

Have had many services done here. The place is clean and Front Desk Employees very friendly and…read moreproficient. I highly recommend. Howerever they don't do Mamograms

Awesome customer service, amazing techs.read more

When you get there, the receptionist check-in people appeared to not want to be there and do not…read morelike their job. When we got called back, the lady had no idea what exactly the orders were for and had to go back to look at them. The documentation had the fax number as to where to send the results to and they still sent them to the wrong place.

I had to have an MRI and I'm in constant pain from neuropathy. I was dreading it so much. I had the…read more2 most wonderful people helping me through the procedure. Abraham and Brittany. You both deserve big raises for caring so much about your patients. I can't thank you enough! You went way beyond any expectations for kindness . Donna Hunt

No information on the process Carol Cotti is rude, "higher than tho" attitude…read more did not put effort into the process-robotic and disinterested. I wish I never went to NA Thermal Imaging. She made the experience just plain awful. Left in tears. Too much money to be treated like you are a problem.

Carol is the quintessential professional when it comes to expertise and excellence with thermal…read moreimaging. She answers all questions, will take additional calls regarding your individual report, is supportive, highly qualified as she lives what she speaks. I was referred to Carol, have since referred many in my years of consistent imaging, as she has assisted with my ongoing efforts for overall health and wellness. I highly recommend Carol Conti with Northern Arizona Thermal Imaging.