I used to get my juice at freedom smoke. I wish I had known about Southwest Smokless back then. They have a wide variety of flavors and can make your pg/vg and nicotine levels whatever you want for a better price! I wish I had known about them earlier. 5 stars. read more

One star because most of the people that work there are friendly and helpful - I don't mind the relaxed and somewhat unprofessional (okay very unprofessional) vibe. What I DO mind though, is rudeness. I'm not sure of his name, but there's a shorter guy with glasses and a ponytail that has been rude to me enough times that I'm just not going to go to this store anymore. Let's call him Rude Southwest Smokeless Guy - RSSG for short. The 3 times I've encountered him, he's expressed clear annoyance at having customers at all, and he's most definitey annoyed by my existence especially. Here's what I mean: 1. Curbside pick up during the health crisis - Me: "Thank you for being here so that I can still pick up my ejuice." RSSG: "Whatever. We shouldn't be open." 2. My boyfriend went to pick up my juice for me (already bought and paid for via phone) so that I could stay home with the kids. My BF: Hi, my girlfriend ordered some juice over the phone. I'm here to pick it up. RSSG: I have no way of verifying that. That's unacceptable. (Catty sidenote - a) how would anyone else know I'd ordered and paid for juice from that specific store 15 minutes prior and b) is there some sort of nicotine addict card that I'm not aware of and am required to present as identification?) 3. I broke the mouthpiece to my mod and pulled up outside. I don't have encyclopedic knowledge (or any really) of sizes and such. This is smoking cessation for me, not an effing hobby. RSSG was beyond annoyed that I had to meet him at the door to look at my setup and provide me with options. RSSG: (looking at my mod) I'm not touching that. Me: I didn't ask you to touch it. I'm asking you to look at it and tell me what to do to remove it. RSSG: (shows me 2 options) Me: I don't understand the difference between the two. RSSG: (Audible sigh)... You get my drift. I like most of the people, and I usually like their juice. But I won't go back there and be treated like crap on the bottom of someone's shoe. There are plenty of other places that are happy to take my money. read more

I have to say Jason at the valencia location is the man great staff there always eager to help and create any e juice you can think up I would recommend this shop to anyone. read more

Southwest Smokeless - Vape Shops Near Me - Tucson, Arizona

I love this store!!! Stopped going to freedom smoke because everything I needed was "out of stock" had to wait 4 weeks for an order. But Southwest smokeless have the same employees every time I go in, they are very knowledgeable about everything and really helpful, and perfectly explained all the little details that were important. It's the only shop I will go to. read more

This place is absolutely the very worst business I have ever been to not to mention the lamest vape shop on the planet, and I have visited many different shops in many different cities. When you walk in you feel like your intruding, no greeting no hey be right with you just a blank stare. I've tried to give the location on pantano as well as Houghton several chances thinking maybe the employees were just having an off day, but each time was far worse than the last. They sell cheap product and charge a premium, I have literally purchased items from here made the 5 minute drive home only to find out its defective or broken driven right back and was told sorry no returns, unbelievable I bought this less than 15 minutes ago, still sorry nothing we can do, well we can sell you another one! I have given up on Southwest smokeless there is no hope for this place. Maybe they should stop opening so many new locations and actually try and bring the current ones up to par. Do yourself a favor and stay away from this crap hole with horrible employees, product, and customer service or lack thereof, any other vape shop in town will prove better. Too bad this site makes me give at least one star because they definitely don't deserve it, what a sorry excuse for a vape shop, thinking of going to Southwest smokeless you should seriously reconsider just read the other reviews. Thanks for nothing southwest worthless. read more

Southwest Smokeless - Vape Shops Near Me - Tucson, Arizona

I live within walking distance to the new store off Houghton Road, but have always purchased all my products from OPV, though a much longer drive. Last Friday I decided to stop in, and give the store a chance to earn my business. I was low on juice. Inside the store were two young me assisting another customer. One was receiving payment and the other mixing the juice just purchased. As I walk through the door to the otherwise beautifully decorated store, no one greeted me. Not a "hello", no recognition what so ever. The customer already there completed his transaction and left, and the one attendant turned to, again - zero expression in his face - and asked "how can I help you"? ... being the friendly and outgoing person I am, I replied with complimenting the store. No reaction. Figuring that regardless of what I'd say, these two wouldn't understand customer service if it jumped up and slapped them, I proceeded to place my order. 1 bottle of .6% watermelon. The attendant mixed the juice, I paid, and left. Sorry - but I'll never be back. It's sad to see how a store located in an area of less business don't understand the full aspect of customer service. Side note - the watermelon juice has no flavor at all. read more

If you are looking for e-juice shop this is the place to go. I was going to the other one,but there not a dealer for JoyTec un-like Southwest Smokeless. Today I had to take back a tank, because it wasn't working and he was going to give more e-juice,because it leaked all of my e-juice. I didn't even ask for this and it was nice to know that there willing to keep there customers happy. The warranty's are way better,because they are a JoyTec dealer. I like the fact they make it in front of you when you put a order in. They also set all of there products so to see if there wroth selling in there shop, unlike there other shop. There e-juice is way better and burns so much better than the other shop. Oh there prices are better on the battery's and kits. I also like the fact that they don't have 1000's of different stuff, but what they do have is pretty much all Joytec, so with the warranty's you get 90 days un-like the other place. The other place is 30days. I went here because I was tried returning stuff back to Freedom Smoke, so it's nice to know there is other that are better in warranty's and customer service with better products. Tim read more

I always feel like I am walking in to someone's dorm room party that I wasn't directly invited to. Very huge selection of mods, RDAs, starter kits, and juice. The problem is that most of the prices are much higher than what you would expect for a store with so much product. Most everything you find there you can find 20-30% cheaper online and have it in a couple days via vape mail. It's not quite worth paying that much for the instant gratification that we are so used to. I still purchase my premade coils there, although those are WAY overpriced as well. Its convenient I suppose. I will end in saying that once you talk to the people in there they are kinda nice. Unless you know them really well, don't expect any level of customer service you would get at OPV or many other shops in town. They are trying, but they are also not very good at the hiring of the knowledgeable people they need to run a good shop. read more

Worst vape store on earth. Horrible managment. Horrible juice. Do yourself a favor and go to vape escape on 22nd!

I give y all a negative star . I was there out of town about 18 days ago . Went to your shop and the lady that helped me . If you say she helped me. Awful all the way around . My e juice i got tasted like nail polish and chocolate. Gross for real . She had no dang clue what she was doing . The person in front of me she had to find a paper to no how much too put in . That should had been a huge clue to leave right away . Then she charged the wrong price for my bottle and the lady that was in front of me . Really also she was not dressed right too be working . Looks like she just rolled out of bed . You can keep your zombie blood. Cause it gave me a head ache and and burned my thoart .was no where near a pineapple, coconut and strawberry that I asked for. Y'all need to get rid of her if she dose not know what she is doing and noing how to help customers on what they like . read more

This has to be one the worst places to get e-juice. They charge to much for non premium flavors, not only that but they don't even hide the fact that they do. This place is ran by a fleet of kids, the only person over 25 is the owner and he greets no one when he walks in, just straight to the back. You can tell these kids are getting paid 8$ an hour so please hire some better help but, it's not like I'll notice. read more

The only reason why they're getting two stars is because the first time I went there the first guy was very knowledgeable and nice I went in a second time and there was a tattooed bald old guy he was rude not very nice considering you're old and ugly you might want to try nice cause you don't got much going for you And the place is way marked up the vaporizer I bought I found online for $30 cheaper considering it's only 25 normally that's a pretty big markup rip off place read more

Crapy service! I only go there because it's close to my work, convenient & I have a gift card. Their system is terrible. Seems like no one knows what they are doing. I sat in front of this guy for 15min & he never acknowledged or helped me. Took the girl to come from back to get any kind of service. Once I made my selection, the guy attempted to check me out, got sidetracked & helped some other guy that just walked in. All while I was just sitting there waiting on him. Very rude & slow service read more

Dropped by today in a rush and ran out of juice, employees greeted right away and once my turn was up they were eager to help. not a huge store but the flavor i picked up (zombie blood) is great !!.. I'll be back to create a full review when i have more time to spend but so far its ***** five stars read more

First time in it was ok... (Stopped by only cause i live near. )Second time i stopped in, i seemed unwelcomed. One guy had a very poor attitude. And they gave me the wrong flavor juice than what i asked for. I most likely will not be back. Alot of other vapor shoos in town... read more

I went to the houghton location today and we treated very disrespectful by the manager of all people. I went in to see about a part for my tank, and he flat out told me " He don't sell parts, do repairs and that I screwed up so it's my fault." Wow is all I can say. The employees were nice but this guy, omg he was out of line unprofessional. I have spent a lot of money in this store as it is near where I live, NO MORE. Back to OPV I go where at least they treat customers with respect and are professional with everyone. Btw, I remailed polite throughout the entire ordeal, after he told me I screwed it up. I simply waked out the door. read more

You used to provide good customer service and your staff knew that they were doing. Now, you have grown too big too fast. Your staff is inept and has no idea what they are doing. They do not know your product or what tank goes with what battery and cannot even follow your recipes. I have numerous complaints over my past several visits. Bought the kanger protank and it barely worked with my battery. I realized it would not work well with the ego - c battery so Came in to buy a more substantial battery to work with such a huge tank asked your staff which battery should I get for this tank and the new one is just as inadequate. (why sell a tank and not a better or more appropriate battery to go with it.) Came in to buy the atomizer to go with the protank. Got home, it was the wrong one. So, I have to come back to get the correct one. Came in to buy my favorite juice and it does not even remotely resemble the juice I usually buy. TRAIN YOUR STAFF. P.S. last visit they were all high fiving each other over $100 sale do they get a bonus for that? I am extremely disappointed in how your store has gone downhill. I will not be back. read more

12/28/14- still only using southweat smokeless. We go to 22nd and Pantano & everyone is always helpful. Hunter is awesome!!!! 4/13/14 - Only shop we use. Customer service is always #1. New reward card makes it even better. LOVE SOUTHWEST SMOKELESS!!! Been here a few times now. Each time we have been in the store we have been helped immediately. The staff is always friendly and helpful. Very clean store. read more

Disabled stay away from this store! I needed to park in a spot in that shopping center but the disabled spot was taken so I parked a couple spots down where a spot wasn't taken. A man came out of the Smokeless Tobacco shop waving his arms at me and yelling. I didn't understand why he was acting like a nut at me so I put my arms up and shrugged my shoulders to let him know I don't understand why he was flipping out on me. So he points to this little sign that is barely visible because it was too low for me to see. I couldn't just get out of my car easily to see it because I am in a wheelchair so I leaned out of my car as best I could to see it. It was a tiny sign that read "Smokeless Tobacco Parking Only". I backed up my car and moved to the next spot over. As I was waiting for my friend who helps me three people started walking up to his store but all three went into the store right next to his. Finally a fourth person walked up to his store put his hand on his door handle to open it up then quickly revealed he was at the wrong door and went into the next shop over! I believe in karma and human decency. So for the rant and rage the man came out of his store at me for pulling in to the spot with a little sign all so I can pull one spot over was done for nothing but to be a jerk. Stay away from jerks and people who sell deadly products, "Smokeless Tabaco" on Pantano Rd. is one of those shops! read more

A quaint little store front, friendly employees, and quick service. The juices seem like higher quality than competitors, and the atmosphere is more welcoming. I like that they mix the juice right in front of you! It's not a mystery nor a secret, and you don't feel like you're doing something shifty. Good information, good products, we will return! Thank you, Southwest Smokeless, and congrats on your business growing! I hope you continue to expand & succeed. read more

Great service and products they don't rush you along they let you take your time. They also mix juice how you like it.

I have been at the vaping game since 2009 and I have seen many changes. Recently I had to retire my (ancient technology) Joyetech 510/520 vaping system and went directly to Southwest Smokeless. It was a terrific experience! The store was clean and organized. The sales help was knowledgeable and savvy and (sorry did not get his name) helped me pick out a new system (eGo-C Twist) and I am well pleased! I am a bit of a ejuice snob and I make my own, so I did not purchase any liquids but, their assortment was amazing. Maybe next time. Keep up the good work Southwest Smokeless! read more

Poor customer service. I purchased a new tank that was malfunctioning and they refused a return, even though I offered to buy something else. read more

Bought a power source turns out that I had it for almost 2 months I guess that's as long as they're supposed to last because nobody seemed to want to take care of me . back to old Pueblo vapor on Speedway and Craycroft they take care of their customers read more

I went in the other day due to the fact my tip was cracked on my juice tank because I dropped it. I purchased one of the most expensive tips because it was metal. When it didn't fit right the solutions they had was put string around it. At that point I should have just walked out but I figured what the heck he achieved making the tip fit "better" so I left. I then noticed it was leaking very badly if I tipped it in any way besides straight up and down. I noticed that the new tip didn't have the same rubber seal that the original one had so I went in to talk to them about a different solution. They were very short with me and told me sorry no refunds the only thing they can do is sell me a new tank. I switched to a tip I bought at freedom smoke and I will never do business with southwest smokeless again. read more

I went in today not knowing a single thing about those electronic cigarettes. The staff was very friendly. The lady who helped me was very informative. I appreciated her help a lot. When i shop, i like to get in and out as quickly as possible, and the staff here was on that same wave length. They're no bullshit kind of people. They tell you what you need to know and don't waste copious amounts of your time. I will definitely be going back to Southwest Smokeless. Great company. Great service. Great products. read more

Where do i even begin with this store. You guys are by far the worst vape shop in tucson. I have been there many times hoping each time would get better but apparently they get worse. Im done doing business with you forever. Every time i buy a mod or a RDA it breaks instantly when i walk out the door. The equipment you guys buy are the cheapest pieces of junk ever but you sell it like its gold. The quipment you guys carry are junk not worth any penny. And the best thing is your employees told me right to my face that an RDA I just bought with messed up posts was the way it was supposed to be. It was that kid that looks like he's always on something. You guys dont do returns or exchanges. What is wrong with you? If i bring back a dripper within 10 mins of buying it or right after i buy it and not even use it i expect my money back. Your juices are horrible, mods horrible, RDAs and RBAs horrible, customer service HORRIBLE. I can go on and on with how bad this store is. I hope the readers of this review take my words seriously and never do business with these cheap, selfish people. Also a message to the owners. How bout stop wasting your money on opening more shops and use it to Buy better equipment. Its quality over quantity. Not the other way around. And get better staff your staff now are worthless. No help and have no idea what they are doing. And that stoner kid keeps dry firing my mod when i let him see it and he burns the cotton. Tell him to stop asking to see peoples mods. read more

After buying a brand new VISION SPINNER 2 battery and tank from Southwest Smokeless I was really happy at first. Then, the battery breaks after only 1 month of use. I tried to go in and have it replaced but the manager at N. Oracle location was such an asshole. He made no effort to help the situation but instead was extremely rude. He said my 1 year warrany is no good if it's not a manufacturing defect. He blamed me, saying that I dropped it and there's nothing he can do. If a button sticking after only 1 month of use isn't a munufacturing defect then I don't know what is. IF I COULD RATE THIS PLACE AT A ZERO I WOULD. I walked out angry with a broken battery after the manager tried to casually say he would not honor his warranty because it's somehow my fault that the button is broken from dropping it. I tried to tell him that's not at all what happened but he continued to insist the battery was broken because of me. DON"T WASTE YOUR MONEY SUPPORTING THESE SNOBS UNLESS YOU ENJOY THROWING MONEY AWAY... read more

First I have been disappointed by the quality of your juices. It seems every time I go in there is no quality control. Having bought three different bottles on three separate occasions. The same flavor is not mixed the same so the consistency is off every time. Not to mention the nic levels. I generally make my own juice but figured I would give you guys a try while waiting for more supplies. The last bottle of juice I bought was supposed to be 18nic, I tested it with my kit and it was only 10mg/ml, so I decided to test the last bottle I received which should have been 5mg, it tested at 15mg. This is dangerous.!!! Also your prices for kanthal are rediculous...1$ a foot? Your local competitors sell it for .25-.50 a foot. i also asked an employee if you had any Eco-wool, he looked at me dumbfounded and said yes, we have cotton. The haphazard way your employees make juice may keep the unaware masses happy but this is not McDonald's and giving someone the wrong nic levels can be hazardous and deadly. All in all, I will not be continuing as a customer and I will tell everyone in my vaping community about your practices which garner a boycott on your business. I have been to both the pantano and the houghton stores. Overpriced, employees are less then helpful and not knowledgable in the profession that they work in. Also the way they eyeball making juice is just plain dangerous and can guarantee differing results from each bottle. Don't bother stopping in unless you have no other choice. Btw people...fresh juice is not as good as "steeped" juice..don't let em fool you.. It can take days or weeks for good juice to get all the flavors melded. Made while you wait just means that I need to wait days for this juice to be anywhere near the quality it should be.. read more