I have been a loyal client at Honey Bunny for over three years, consistently scheduling waxing…read moreappointments every five weeks. Over that time, I have spent between $2,250 and $2,475 on services. Unfortunately, a recent experience has made it clear that continued loyalty holds little value at this business. Due to an unforeseen work emergency, I was unable to make a 5:30 PM appointment. I am fully aware of their cancellation policy, but I had no control over the situation and made an effort to communicate and reschedule. Despite this, I was charged a 35% cancellation fee, which came to $18.25. What made this more frustrating is the fact that the same technician had other availability that day, and the time could have easily been rebooked with another client. Rather than choosing to work with a dependable and long-standing customer, the business chose to enforce a fee without consideration of the context. Ironically, that small fee turned out to be a turning point. I have since switched to sugar waxing, and the improvement in service is undeniable. No more burns from wax that's too hot, no skin trauma from wax that's too cold, and absolutely no redness or irritation. The difference in quality and care speaks for itself. It's also important to note that over the course of three years, I experienced significant turnover among estheticians, making it difficult to maintain consistent quality and rapport. While policies are important, so is discretion -- and in this case, the lack of flexibility cost them far more than the $18 they collected. They may have followed their policy, but in doing so, they made it clear that customer loyalty is not a priority. A small fee was gained, but a loyal client -- and future revenue -- was lost.

After careful consideration, improvements: the expectation to complete new person information while…read moredriving to the business and the attitude received when you state that fact. (B) As a first time customer, receiving option 1 or 2, however not mentioned by current staff ( attitudes) (3) acquire the service requested/not modified by "the specialist" " because they think", instead of performing, utilizing her own method instead of proper technique, only to return home using OTC wax to complete a service you already paid for. (4) Poor professionalism, wait until the customer has left before congregating to talk about them. This is not the place for coarse hair or women of color.

Best waxing experience ever! My first time trying sugar wax and it was wonderful. I will never go…read moreback. They offer traditional waxing as well.

From the owner: Here at Hello Sugar, we are the leading Brazilian Wax & Sugaring salon in Chattanooga! Our staff…read moregoes through a rigorous Hello Sugar wax & sugar training program and monthly continued education to ensure we are the very best at Brazilian and full body waxing and sugaring. Our expectation is that our clients feel comfortable and have an experience that is second to none!

Wow, they know nails and how to pamper you. The owner and nail techs here have 25 years of…read moreexperience and it shows. Found out more about my nail care today than in my entire life. Very friendly people. Very delicate care. Walking on air when I left

Lee did my pedicure while Judy did my daughter's custom manicure. They were awesome! You could tell…read moretheir business is very personal to them and they care about their clients. We will definitely go back to them

Galinea makes you feel beautiful, cared for and the most important liner she has. Galinea is the…read morefirst slim care professional I have believed in. If you have any issues with your skin like rosacea, brown spots, skin tags. You will feel so pampered and cared for after you session and you will know you have been pampered by an angel.

From the owner: Professional and affordable skin care services in a safe environment. No crowds, no risk. Over…read morefifteen years of experience. Flexible hours for your busy schedule.

Great , friendly place , very clean . Owner is…read moreknowledgeable and makes sure you are getting the best service . Tammy is my technician and she takes her time and explains and new treatment we are doing . I drive from East Ridge, to go there .

I was in there with my 88 yr aunt to get her a pedicure. I was just there several days prior to…read morebringing my aunt. I was charged an extra 5 to have gel polish removed. She charged me 10 to have my aunts gel polish removed. Be consistent in your pricing. This was a 5 difference to have gel polish removed however its a big deal when your on social security. Ask before you reciever your service.

Quick, clean, excellent shaping. Reasonable pricing. Easy to park. No frills, just good work. Will…read moredefinitely be back!

The new location is very professional and clean. Service is always absolutely excellent, and the…read morepeople are always courteous!!! This is by far the best beauty place in the city!!! My eyebrows always look amazing.

I moved in December to Chattanooga and found Sharon. She is so skilled, personable and…read moreknowledgable. My husband and I both see her. She looks at our skin and makes suggestions based on what she sees through her very high powered and lighted magnifier. It is embarrassing when she sees a few blackheads... and has to extract them...feel so clean when I leave.

Sharon is amazing and super helpful to talk through and skin concerns you have and recommend great…read moretreatment or products. She is also flexible with scheduling and squeezed both me and my husband in! (His first ever facial!!) Great pricing as well. I will definitely go back!