LOVE this place and send all my loved ones here when they are in town. Worth going early or at otherwise not busy times. My girl Emily brought me here and I am hooked. LOVE the pools in petal outlay with ascending temperatures as you bathe clockwise. Love the jet pool where each underwater lounge chair shape has various trigger point jet massage. Each chair is different and if you make your way around entire pool all trigger points will be worked. I was there on a cloudy day and we spent quite a while on roof in hot tub under the soft cool rain, it was dreamy. My favorite part though was the salt scrub! WILD and wonderful. I am a big woman and when I saw the tiny women in bikinis who work you over I was skeptical for about 15 seconds because they are STRONG and do a wonderful job of exfoliating anything from your body that is not healthy glowy skin. Not cheap but worth every penny in my book. I also love how they throw the warm big buckets of water on you to rinse after the almost violent scrubbing. Very fun and leaves you tingly and refreshed. The only thing that I felt was not perfect was... we both had a facial and it too was pricey. I don't mind paying the price for great work and I myself work in the spa industry so can tell you what good work is... the facial technicians seemed bored and unattached to their work. We were both left in room alone for various amounts of time when they would put whatever on our face. I think Im spoiled because the spa where I work the facialists are sublime and are working every minute of your hour and half in chair either with scalp or neck or chest work and they also work on your hands and feet if waiting for a creme or lotion to set or do its work. Here they gingerly touched our faces while working and left us alone a lot. My guess is owner and management does not know this because everything else is SO Great. Bring the Bar up on facials and it will be perfect:) read more

I've been to Spa Castle for different special events to spoil myself or my loved ones for birthdays or just to break the sad cold wintry blues/monotony that it's easy to fall into here in NYC. There are many many temperatures and styles of pools, whirlpools, saunas and showers, options for skin treatments, massage, food, drinks, etc. It's very futuristic and stimulating and very different from what most people think of when they think of "Spa"--It's a bit of an amusement park during busy times with families and holidays. I highly recommend going on a weekday with just one or two close friends or significant other and spending a slow day doing exactly what you want with all the choices you're given. It can get expensive adding things here and there on top of the regular admission price but, it is a very special and specific place to be used sparingly. It's a hike to get to wherever you live so, keep that in mind when you plan your day too. You may want to just fall asleep afterward. Spoil yourself and try something new ! read more

My mother and I (caucasian females ages 58 & 30) went to Spa Castle (SC) this past Sunday from 2:00pm - 8:15pm. Overall we had a good experience and would recommend it to others, but with some considerations (read below). SC is not your normal spa by any stretch, but more like a "Theme Park meets Spa" experience. Things We Really Enjoyed: We enjoyed the vast variety of options that we could do for free. We spent 5.5 out of the 6.25 hours using SC features included with admission. All the different types of saunas were great - the far-infrared Saunas were our favorite (hot but not scorching, soft music, and comfy seating. The Iceland sauna was also an unexpected enjoyment and great respite between other saunas. The Bade pool (the 2nd floor/3rd level outdoor pool) was relaxing and fun. It was unique to be outdoors in the fresh air, but in a large heated pool with a variety of different aqua massage, each section of jets were different and intended to massage various muscle groups. Also outdoors was a wet sauna, a separate waterfall area, heated whirlpool, and pine Hinoki bath (all of which we enjoyed as well). The aqua bar pool (the 2nd floor/3rd level indoor pool) is one of the indoor pools with a few jets similar to the Bade pool and a walk-up (not swim-up as the pool is only waist deep) bar that had delicious non-alcoholic ($8) and alcoholic ($14) beverages. Also indoors is a water foot jet pool and a water body jet pool, which was good. We opted to pay for a foot massage for 30 minutes ($40), which was wonderful and included a leg massage up to the knee. Tip is included in all the prices for spa treatments. No SC staff pressure to purchase additional services other than general admission. The food court (includes salad/light entree bar, Starbucks, little Italy cuisine, sushi, frozen yogurt), juice bar, aqua bar, Korean restaurant, and Tonic lounge were great options for food if you wanted to eat. It was quality food, but was on the pricy side. Open convenient hours 6am-12midnight and liked the free valet service. Things for Consideration: The lobby/ground floor/ 1st level where you enter is where the women's area/locker rooms areseparated from the men's area (the rest of SC is co-ed). In the women's area, other than the 4 bathroom stalls, there are no private enclosed areas to change or shower, therefore you are unavoidably among naked women of all shapes and sizes. You do not need to spend much time in this area except to store your belongings and get your uniform (more on that later), unless you wish to utilize the nude-only pools/baths and showers or not nude-only 2 sauna's. There are additional showers on the 2nd floor/3rd level by the pools, which are a little bit more private and do allow for you to shower in your bathing suit if you would prefer, however you do not have access to your belongings (unless you lug them along), which are 2 floors down. The showers on the 2nd floor have little glass dividers between them, that the 1st floor showers do not have, but they are still open and you still may be showering next to naked women, even if you are not. All other areas are clothed and people need to wear bathing suits in the pools. It was helpful to go to SC already wearing a bathing suit under clothes. The uniforms must be worn - orange t-shirt and pink shorts combo (men wear blue/grey) which run at least 1-2 sizes smaller than stated. I did bring my own pair of cotton shorts, which I wore with their t-shirt, and no one said anything to me. People also brought their own cotton robes & were allowed to wear them. They do not allow you to wear shoes/flip flops of any kind. Prepare to go barefoot. Half of the saunas did not have seats or benches and so we had to sit or lie on mats on the floor. You can really only get between levels by using the stairs. SC only lets elderly people or people with physical challenges/limited mobility use the elevators, which you need to be escorted through a dirty back hallway while barefoot in order to use. Go on a weekday or after 5pm on weekend to avoid crowds and children. If interested in spa treatments you should book before you go or right when you arrive that day. Treatments like massages, facials, scrubs, and wraps cost extra, gratuity is included. Items you should bring: -At least 2 towels - one for the pools and 1 to dry off at the end of the day. SC towels are the size of hand towels and only accessible through the nude-only shower/pool area. - bathing suit - lightweight robe (not necessary but helpful for outside pools) - Plastic bags for wet items - water In Summary, although at times SC lacked peace and tranquility, mostly due to the unknown & busy time that we were there, the advantages outweighed any negative experiences we had. We left there feeling like we enjoyed our day and that it was well worth the admission cost and realized we would be more prepared the 2nd time around. read more

Pretty sure I got a yeast infection either from the outdoor pools or indoor nude baths. I recommend avoiding the nude baths if you have sensitive skin read more

Great sauna rooms and pools. Amazing shiatsu massages. Worth every penny!

Just got back from the spa.Had a good time.Very clean. Got there about 10 am not crowded at all but when leaving at 12pm there were huge lines waiting to get in. If you wanna go in the nude there's a section for the men and ond one for the women. read more

Went there today for the first time and I was baffled by the number of people and lack of relaxation. When I arrived I waited on line which is expected, changed into my suit and headed for the saunas. Every sauna was full of little kids without supervision and they had TABLETS blasting music and games. The kids were disrespectful and left unattended. Tried to move to the indoor pool upstairs with the massage chairs where most jets are broken and the sign that says not children 4.5ft or under was clearly disregarded because it was littered with children as if it was a kiddie pool. The lifeguard that was working said nothing and she didn't ask people to leave when it was over crowded because it only holds 13 people. After going through this I decided to try the outdoor pool because it was cold outside and I figured there wouldn't be as many people BOY WAS I WRONG. Started on the smaller side of the pools next to the outdoor Hotevent tub and this couple was touching each other my younger brother was with me who's 14 and I was appalled....So we moved to the other side where a grown man was standing in the corner facing one of the back jets touching himself..... needless to say we left shortly after which was a shame because we only arrived at 2:30 and didn't really get our money's worth. Won't be coming back. read more

It shouldn't be call a SPA. SPA is a location where you can improve you health, beauty and relax. In spa castle is always crowded and extremely loud in addition to dirtiness. Walking barefoot is insanitary, they do wipe the floor however those wipes do not disinfect the floor. It such an unpleasant experience. They should better look at European spa , which are half price, you are allowed to bring own drinks and some snacks in, you do walk in your own flippers, you have quite and relaxed environment, ppl are coming in to have a relaxed day. read more

I went to Spa Castle last year. Didn't think to much of it. Don't like walking around nude,so i wore my swim suit in the wet sauna and hot tub. Nudity is stupid because all the pubic hair falling off and landing on the seat of the wet sauna...That's Gross. Don't go there nude-it's stupid. read more

I had the opportunity of visiting Spa Castle last week with my brother and since some of the reviews suggested going in a weekday we decided so and had an incredible experience. Clean, not so crowded, good prices, food was good and the body scrub was AWESOME. Still I would have expected a more service oriented culture from the employees especially explaining to us how to navigate the place. As you have probably read you need to be fully naked in the same gender bath premises. If you are not used to hang out naked in front of a crowd the first five minutes will be kind of awkward, but since everyone is naked you will get used to it and employees enforce this. For instance, I saw two or three guys entering the area with shorts only to be followed by one of the employees to explain in simple English "naked or out" (the guy was a Korean). So if you want to stay in the same gender bath area you need to be naked, forget about any unnecessary shyness and enjoy the different temperature pools. There's an open area in the bath in where you can enjoy a body scrub --- yes, you will continue to be naked, but the scrub it's worth the effort. After 30 seconds you will relax and enjoy the rest of the experience forgetting about being naked there. I was worried about the cleanliness of the place (you need to be barefoot), but they made an effort to maintain all floors, saunas & pools very clean. I can tell you that Spa Castle is worth the try and for $35 bucks (entrance fee) you can have relax time. And for the ones worried about the nudity issue just go with someone you feel secure with, like I said I went with my brother, and just enjoy the ride. Definitely I would return any time soon. They don't take American Express. read more

I've been to Spa Castle twice, and both times I've left feeling the same way I went in. I didn't feel more relaxed or zen, so to speak. You are given a wristband that allows you to access your personal lockers and charge food and services you use to your account so you can pay for everything at the end of the day. You are also given shorts and a shirt (hospital scrub type garments) to wear over your bathing suit wherever you go. In the locker rooms, there is ample space to store a large bag or items while you are away, and I'll admit that access to the locker room and your personal items was always very convenient. There are also lots of showers and nude pools/hot tubs for use down there too, which wasn't my cup of tea. Out of locker room and in the main area of the building, there are 3 floors of things to do. The main floor has about 8 saunas with different temps. and themes to them, and one "ice room" that frankly isn't too cold. Perhaps after coming from a sauna it felt chillier. There are many places to sleep and lay, both inside and out. The small food buffet is on this floor too, and as you're not allowed to bring your own food, things get very expensive. Food is weighed and its $12-13 per pound! The hot food and meats were cold and not enjoyable. The second floor is where there are large pools with massage jet seats and fountains outside, as well as a kids pool. There are also a lot of other spa services offered there (massages, facials, mani/pedi, etc.) but at an expensive price. There is a bar with a mini swim up pool inside, with $10 beers and $14-$15 and up for mixed drinks and specialties. People were also eating lots of fried food and snacks they ordered inside the pool because it has tables in it, which didn't comfort me since I saw floating crumbs. Yuck. The third floor has sun decks (small areas) and a restaurant for those who rather see a menu than a buffet. I am making the obvious assumption that weekdays are less crowded and more relaxing. However, since I went on a weekend both times, the overall experiences I had were not amazing. The first time I went for the experience to see what it was like. The second time, I went for a family member's birthday since he wanted to go. The whole Saturday for food, drinks, and general admission cost me alone $80. The place does a nice job of keeping things looking clean, however, knowing that so many people are sitting on chairs sweating without having showered between hot saunas and the outside heat, laying on the same used mats, and a very warm overcrowded pool that felt like a city public pool didn't make me feel clean and good. Also, the children are all over the place. I love kids, but not when there's no regard for space and splashing into my beer in what is supposed to be an ADULT pool bar, and lots of crowds and noise on a RELAXING spa day. And frankly, I don't want or have to pay so much extra for other services that I could find way better and cheaper elsewhere in Queens. All in all, I would go once to have an interesting day here, but I wouldn't go more than that to have a relaxed spa experience. It's not personal, quiet, and chill. It felt more like a water park that provided some quiet sleeping spaces and saunas here and there. read more

Website clearly says children 1-2 years old are a reduced rate. After lugging both kids out there they tell me that means 12 months to 24 months, so not really 2 year olds, but only the first month of being a two year old. It might sound like I'm making this up, but it's true, and they should change their website to reflect their actual policy. Place was PACKED on a Saturday with no chairs to lounge on outside. Most of the pools were packed to capacity too. Food is overpriced and pretty bad, and you obviously have no options. Will not return. read more

This place is getting so run down. You can't even walk in peace, it's always someone telling you what u can and cannot do. They charge $40 for kids no problem, my two daughters went they with me and my husband one is 12 my next daughter is 13. The life guard going to tell me and my husband that we can't lay down on the chairs one of us have to go with the kids in the pool. The pool is 2 feet deep like seriously, if that's the case charge kids price difference from adult price and send home the life guard. I came here to relax and make the kids have some fun not run behind my teenage daughters in the pool. I'm surely not coming back here. read more

My sister, mother and I spent the day at Spa Castle. After reading some reviews, I was a little skeptical. Our experience, overall, was pretty decent. We got the k scrub special, the scrub was amazing the massage was decent can't complain but it wasn't the best I have ever gotten. The locker room hot tubs were nice, relaxing enough and same for the saunas. The rooftop scene was a disaster, especially if you are looking to relax, avoid this all together if you want to have a pleasant time. It was full of horny adults, drunk couples and screaming kids. Not to mention the smell of pee everywhere. Also, the food was overpriced and prepackaged microwaved food but honestly, I didn't expect differently so this didn't matter much to me. I am barring the rooftop experience from my review because I did not and would not go there, and would give the place a one star review if I based it off of that. Everything the rooftop has, your locker room has. If you go with your boyfriend or husband, obviously they can't be with you as the locker rooms are gender specific and nude only but for me this isn't an issue. The facility was clean enough. The front desk staff were awfully rude but the k scrub ladies were great. Overall, we had a pretty good day and left feeling very very relaxed. The spa we usually go to is in NJ but tolls are expensive and it's a trip. We'd come back for another mini staycation! read more

The line was very long and not enough people to check you in. The employees were not very friendly. The atmosphere felt more like a water park. It's way too busy and felt more like a hang out spot. NOT WHAT I'M USED TO AT ALL! The hot stone massage was horrible and it felt like I was pressured to leave a tip, which I did. Couldn't believe I was fully clothed during a massage. NOT WHAT I'M USED TO AT ALL! They should just call it a pool/hang out spot for kids. It's over priced and they charge you for everything. Go with your own towel, washcloth, soap and robe, you'll thank me later. read more

Came here with my husband about 3 years ago for a Hot Stone Massage. We previously had a couples massage on a cruise ship, which was an unforgettable experience, so we were both looking forward to it, the place looked amazing in photos. From the very beginning things were a bit uncomfortable; the front desk gave us watch-like bracelets without explaining what they were and just pointed to the framed sign that read "$50 if you loose your bracelet" !! Aside from the fact that everyone walks around naked in the locker rooms, they dont give you disposable shoes so you walk around barefoot! My husband came out of the men's room with a traumatized expression on his face after seeing too many naked men lol. The massage experience was NOT relaxing at all. It was too rough, it actually hurt for days after. At the end the man that was doing mine offered to help me put my bra on! which just proved again that there wasn't a slightest hint of manners or training. I would never get a facial in this "spa". The worst part: i now a have two gift cards to this spa.... not sure what to do with them... :( read more

i can not say enough good things about spa castle...its fabulous! i have been wanting to go to spa castle ever since i knew jimjilibangs existed in New York! I went a few times while in Korea and absolutely fell in love with the idea. The spa castle here is even better than the ones I've been to in Korea because they have a nice outdoor section (bring your own big towel if you want to swim outside)! after you pay, theres a men's section and women's section, make sure you enter through the correct door because at one point, there was a guy standing at the doorway looking very confused...luckily, i was not naked yet. they give you a bracelet so you can use it to (un)lock your shoe locker and your clothing locker as well as charge you for services rendered/food. there are 4 hot jacuzzis, 2 cold baths, wet sauna, dry sauna, showers and a scrub section. yes, you have to be completely naked to partake in any of the locker room jacuzzis, it's how they do it in Korea, this is a Korean spa, get over it! You are much more conspiculous when you try to cover up your bits with their tiny towels. just let go and enjoy. you can also get a body scrub ($95) and massage in the locker rooms. the scrub hurts like hell, but is well worth it if you want to shed some dead skin, its about a half hour long and you are naked on a slab next to other naked women (however you can get this service in a private room with an extra cost) and the massage is about another half hour long (fyi, they will tell you to shower off and sit in the jacuzzi in between, which can be confusing bc they ladies who give you your scrubs don't speak english very well) after you are done with the locker room section you can put on your uniforms and enjoy the co-ed sections upstairs, where they have several saunas (jade, salt, etc.), starbucks, buffet, reclining section, outdoor pool. you can spend the whole day there. my advice is to be as respectful of the rules set by spa castle as you can be...there are rules for a reason...and there were other patrons there that did not follow them. They can only keep the spa clean and enjoyable if everyone would do as requested...so shower in the locker rooms before stepping into the jacuzzis (no one wants to bath in your dirt, and you will get nasty looks, and rightfully so); dry off or shower and change out of your bathing suits before you put on your uniform when you are in the common areas because you are dripping all over the clean floors!; control your children, people come here to relax, it's a spa! i can imagine it being a lot less enjoyable when it's crowded, it already felt a bit crowded on a Thursday. they have thought over EVERYTHING here to make your stay as enjoyable as possible...you come out groggy and puffy-faced, but happily relaxed...well worth the $35 entry (we came on a week day) + $95 body scrub (my skin is still baby-butt soft!) + $30 meal (decent nyc prices for standard korean fare)...CAN'T WAIT TO GO BACK! **the free shuttle is on the corner of Union and 39th Street, they don't specify where it is online, so we were wandering around hoping we don't miss it, but luckily bumped into a lady who worked there. read more

Enjoyable experience. Because the baths are separated by gender, you might have less fun with a mixed group than just girls. Book your treatments in advance if you're picky, they have three levels of spa services that increase in price and privacy. read more

never have i felt more comfortable as a woman... no jk. this was my first korean bath house - spa experience. i went with three female co-workers. stupid us, we were not aware of the first floor gender segregated nude baths. but guess what, we ended up loving the first floor the best out of the entire building. the only relaxing part of spa castle was the small sauna on the first floor on your way upstairs. i figure most people miss it and so it stayed empty while we used it. however, as soon as you go to the other floors it's a lot of little kids and families running around and general buzzing. i enjoyed the experience as a whole, but walked out of there with a headache. if you go, check out their cigarette depositories outside the spa because i know i felt like i needed one afterward. there were some questionable moments where we saw some women hugging the water jets for too long. sadly this is true. i am probably not coming back.. but i still pass on the legend of spa castle to all my friends. I'm sure it's better on a weekday morning. it's just too noisy on weekends but i appreciate the idea. read more

Spa Castle missed on lots of spots, even though I welcome a facility in Flushing/College Point I wish the management can try and experience what's wrong so I don't have to go farther for my spa day. Has anyone notice the towel stinks? No sure why it has to be green, where they can't use bleach to disinfect their towels. and charging customer for towel or change of uniform isn't a great practice. I have a full spa day at the other place and took two meals and a drink/shaved ice because I am able to change out of stinky uniform anytime. When you only have one uniform you make people leave and spend money outside. The quality of foods are below restaurant quality in Flushing area. The shower water had problem for years, going hot and cold, very dangerous. I do hope the business success but these problem need to be addressed. The chairs/resting lounge need to be cleaned, some are just stink. The main room is just too noisy. Not sure why there is a sleeping area in the noisy environment. The goods: Good to have a gym and free weight. Street parking pretty good to find on weekdays. Love the size and temperature of the big sauna room but not sure why the floor isn't even and the straw mat need to be changed. read more

I used to be very excited to come here but then the last two times that I came here everything changed. They were way too many kids and loud people and also got way more dirty than before. It seems like is not a spa to rest anymore, but instead it became some sort of park or something. I decided so gave it up and would not come here anymore. read more

Came there about 930pm...3rd floor was already closed which sucked but at least front desk told us this beforehand. The facilities looked really clean.... naked area was weird.. Only eye contact with the guys lol... was very quiet when I was there... I can imagine kids really ruining the time.. should be an age restriction because quiet is what really makes this place good... not everyone will like it and I think you should experience it at least once to see if it's for you... You could stay there the entire day... Doesn't get better than that... read more

I can't believe it either but Spa Castle isn't good anymore. I feel like they were GREAT when I started going years ago and as it became more popular they just stopped caring. Not clean anymore- women's event baths use to have beautiful herbs in them and now they put day glo green chemicals that are suppose to be "scented". Day glo water? No thanks! It just got really trashy....so sad. read more

Have no idea what the hype is all about. We ordered 90 min deep tissue massage... What a mistake. Fred doesn't know what massage is, leave alone what deep tissue is all about. Everything closed at 10:30 even though it supposed to be opened till 12:00 am. The only area worth mentioning is an open pool where half of the underwater jets don't work. One and out for me. read more

i love this place. The entrance is a little pricey ($40 for weekdays and $50 for weekends) but they have groupons $30 for weekends! Also get there early, the last time I went, there was a line out the door with a 40 min wait just to get in. But you couldn't tell once you got inside. It's so big, it doesnt feel packed at all. I also recommend eating before you go because the food and drinks are really pricey for the quality. I do recommend the spa treatments, ive had body scrubs and massages here. My favorite are the saunas and the body pools. Warning, there's no changing rooms so nudity is normal and the body pools inside the locker rooms don't allow any clothing. read more

serenity calls and awaits your weary body.spend the day. read more

I think that best comment one can make is that it was what they advertised (on the website). I was pleasantly surprised. I'm not a "spa guy." So why did I go? The day at the spa was a present from a family member and a bunch of us went. The place was extremely clean--without that, who would want to go. The facilities were excellent--exactly what you see on the website--actually, better--their pictures don't do a good enough job of promoting the place. The saunas were great--quiet and relaxing, even if people were speaking, which is no crime. And the baths/jacuzzis (aka "bade pools") were great too--very powerful jets, not those wishy-washy ones that you can hardly feel. Some of these are "knock you over" powerful. My family (not me--I'm not a spa guy) got massages and facials, and everyone liked them. The food was good--most of it reasonably priced, but some is crazily priced. Burger for $10--a little high but not to crazy, and there were meals for around $12 and a nice salad bar (at $12 per pound). On the crazy side--$17 for a mixed drink in Queens is a bit pricey--you're already paying for the atmosphere; and $11 for yogurt seemed high (even if they give you enough for three people), but $4 for ice cream seemed okay. Just some odd pricing on the food. Anyway, it was a great place. I'd definitely go back, and I'm not a spa guy. read more

Definitely a good place to pamper yourself! i've been to many other spas this place is among Top of the list. Excellent swedish massage.. Saunas(5 differnt types to choose from).. Jacuzzis everywhere you turn.. relaxing areas to lounge. i had no problem going bare foot, locker rooms and entire place is clean thru-out. Only reason i didnt give 5-stars, drinks at the bar WAY over-priced ($12 for jack & coke, $3 cup of seltzer water) other than that it deserves all the accolades.. i will be returning . read more

This place is what you make of it. I went with friends who were expecting a high-end spa, which is not what it is. If that is what you are looking for I wouldn't recommend it. If you want to spend a day at the pool then this is definitely for you. If you don't want to spend extra money besides the admission fee then you are basically going for the pools. The outside pool reminded me of the baths I've been to in Europe. The outdoor pool is open in the winter. It's heated and it is totally worth the quick run through the cold air to be in a rooftop heated pool. The indoor pools were warm, although not particularly hot. We enjoyed sitting at the pool bar, which is actually inside one of the pools. The drink prices are outrageous but you can put all your expenses on a waterproof watch they give you when you come in. This also serves as a your locker key so you don't have to carry anything around all day. There are a lot of rules and procedures at this place. As a first time visitor it definitely takes a bit of getting used to and it is easy to break the rules especially on a crowded day when no one really has time to explain them to you. We went this week, during the holidays, and it was very crowded with families and kids. We waited in a long line to get in and then we were shuffled off to a locker room without much info. Be warned, the staff will yell at you if you unknowingly break their many rules. I literally got dragged out of the shower because I had my bathing suit on and was trying to rinse off before leaving. I hadn't spent any time in the nude area but just assumed the showers (which are at the entrance to that area) were open to anyone since those were the only showers in the building. The majority of the people at the showers wore bathing suits so I followed the lead of the others who were there before me. I was quite surprised when some lady literally grabbed me and dragged me out! There are nicer ways to ask a person to leave and I would have happily accommodated had I known. Likewise, when we first walked into the locker room and were being directed to get our "uniforms" we got yelled at for still having our shoes on. We had assumed that our shoes could be taken off when we got to our locker but this was clearly not the case. Maybe on a less crowded day this info would all be communicated properly but I didn't really appreciate the way we were being informed of these rules. While I really liked the pools and the $3 massage chairs I can't say I found this place relaxing. I didn't care for the rules and uniforms nor the general attitude of some the staff. If you're going for a day at the pool then I think this place is great. However, if you're looking for relaxation I think there are better alternatives. read more

Get ready to preview birthday suits. Drinks = Overprices. Amenities are worth it, open sauna rooms, cooling stations, heated pools. The rest will cost you pretty penny. read more

Every staff member in this establishment was completely rude. from the moment we walked in the manager demanded that my bag and my relatives bags check twice. I had to indicate to her that the security was doing his job leave him alone he checked my bag. Later we saw what we thought was a security officer who checked our bags being a lifeguard. Not sure of their mixed roles here. While we were there staff was extremely rude there was a girl hanging out with the bartender who clearly work there and ignored customers though she was behind the counter. the shower staff barely knew English and continued to yell at people then entire time we were in the locker Room. Upon leaving in checking how I had an elderly relative and someone with a child sitting waiting for us to check out. Once we checked out the tall Asian guy checking us out made motion to them to shoo shoo shoo go. This was extremely rude considering we spent hundreds of dollars there this day. We were not the only ones that felt this way several other people spoke about the rude staff. Even in the food area they were not polite and were perceived to be annoyed while we decided what to order. While I sat by the entrance and waited for my relatives to get dressed so that we can leave I observed staff members being unprofessional mocking other patrons of the facility and having inappropriate conversations among each other that clearly other people could hear. This place already has a badd rap and I believe the staff members they are hiring are making the reputation worse. read more

We had a group of 4 who all got spa services. 3 of us had a good massage. 1 was terrible. The staff is so VERY rude!!! They won't allow you to speak with management or give you the name of the manager. Be very careful when you get lunch. They go by weight and the salad was $24.00!! We all enjoyed the steam rooms but honestly the attitude of the staff makes us never want to go back!!! If you don't like your service you are to get up and walk out in the middle. This is what the rude girl at the front desk told me. read more

After my first visit to Spa Castle in 2013, I never thought I'd come near a mile radius of the place again. I was put off by gross reviews, nacho chips floating in the water, and kids running around all over the place. But this review isn't about that visit. My friend somehow managed to rope me back here as it was a new discovery to her. By rope I mean free passes and begging. I agreed under the condition that I refused to get into any of the unisex hot tubs, which left not much else to do except the saunas and locker room. I loved the saunas in 2013, especially the Himalayan salt sauna, and turns out I still loved them in 2017. Though, the color therapy is still as gimmicky as it was then and the ice room looks a bit run down now -stains on melting ice? I actually tried some spicy squid and white rice up on the Sky Garden this time and it surpassed my expectations... for Spa Castle anyway. It was a trip full of things I'd never tried. Including the sleeping-room that had bouts of noisiness as people came in, and the nude area in the locker room. There's little shame to be had in the nude area and turns out there's a steam room in there, a new favorite. But what visit to Spa Castle would be incomplete without my rented towel being stolen. It blows my mind that anyone could give five stars; in 2013 I would've gave it two but now I would say it's no more than a solid three. Word of advice, bring your own recognizable towel. read more

Depending what you're looking for, Spa Castle is good and not so good. Positives: - Cool, different thing to do a little outside of the city. They have a few different kinds of sauna rooms, including a "cold" room (not super cold), a fun pool, and some rest areas, massages (pay extra), fitness center, etc - Neat system where you wear a watch that opens and locks your lockers, and also lets you pay for things in the dining area without having to have your credit card on you (you get charged at the end when you get out, the watch thing keeps a tab) - Food is pretty good, a bunch of different options - If you have kids, could be a fun alternative for a half day trip - Nice to have some different sauna options and good if you want a detox kind of day, can easily lie down in many of the rooms Negatives: - Lots of kids running around everywhere, and even the adults are pretty loud.. the sauna rooms aren't really relaxing because people keep coming in and out and talking and taking pics on their phones, etc. The doors also almost all creak making the coming and going more noticeable - The sleeping and resting areas are also overrun with loud kids and adults - The only free water dispensers have these tiny paper cups that hold about one sip of water, which is annoying and time consuming to hydrate yourself after sweating in a sauna. You can bring your own water bottle though, and others are available for purchase, but the system they have just seems cheap - Even though I liked the food in the buffet area, the tables and chairs were oddly set up.. the table too low and/or the chairs too high, so it was uncomfortable to sit and eat, you basically had to have your food on your lap or sit on the floor - The pool was cool with lots of different jets and fun things, but half the time the buttons to start the jets didn't work I'd say check it out for a day, but don't expect a luxurious spa experience. Go into it just looking to try something different and unique in the nyc area. read more

Very disappointed. This place is not what it used to be. I was here a few years ago and I returned last night. I will never go back. Go to Sojo spa in NJ instead. The place was filthy. Water everywhere. I slid twice. You have to pay to rent a towel. Lol. Isn't that part of using a spa filled with pools? I didn't pay the last time I was here for a towel. It seems they try to make a quick buck everywhere they can. That's what an admission fee is for. Not a single, clean refreshing pool anywhere. The only one that wasn't filthy and overcrowded with people on top of one another was In the locker room. I was so happy when I finally found it. But was told I couldn't go in with my bathing suit. I had to be naked! Isn't that my Decision?! Kids running around everywhere. Isn't it supposed to be a relaxing spa? It seems it turned into a pool club now and it's no longer a spa. Waited on line for 20 minutes to get a drink and the line never moved. I gave up. The outdoor pools were overcrowded and filthy. The water was cloudy. It was disgusting. People on top of one another. Bottom line don't come here if you're looking for a relaxing experience. It's very hectic and overcrowded. The only good thing that came out of this was that I was refunded immediately. I nicely explained to the manager and he didn't ask any questions. He checked to see how long I was there and he refunded me. I guess this happens often. I spent a total of 30 minutes and ran out of there. Fifteen minutes I spent trying to get a drink. And the other fifteen minutes I tried to find a clean pool to relax in. It's a shame this place lowered their standards. I used to enjoy it years ago. read more

This is definitely worth a day trip to see. I've long been a fan of Japanese style onsens (geothermally heated bath houses) or sento bath houses (same basic idea, but heat is supplied by boilers)... which are rather hard to find anywhere on the East Coast (there are spas and hot springs on the West Coast and in the Rocky Mountain states, but those are much more Western in their outlook, especially the swimsuit requirement. InSpa World (or NY Spa Castle as it is currently called) is about as close as one gets to the Japanese experience, plus or minus a few features: Japanese bath houses typically have a food venue ranging from a ice cream freezer and a beer vending machine to a full service restaurant with plenty of beer on tap; the Spa Castle has a central food court smack in the middle of the complex which can get rather congested, and NO beer... an almost cardinal offense to a sauna scorched palate! Spa Castle does add the numerous themed dry and aromatic saunas to the mix, which is not typical of the Japanese experience, as well as the various hydrojet pools on the third floor. For the new visitor, one thing to get used to is the "rules" (which in Spa Castle's case, are rather clearly posted in various places - particularly the locker rooms). 1 - Taking off the shoes, sandals, or other footgear upon entering the locker room area (you secure them in a specially designated locker keyed to a wristband you get, which also functions as a tab chit for tracking all those expensive yummies and drinks you may want to buy, as well as any massages or body scrubs, etc.) 2 - Strip down to your birthday suite (get nekkid) and shower up with a good, obvious scrub. Razors and shaving cream are available along with toothbrushes and complimentary toothpaste, so no need to for gruesome grizzly stubble or the dragon breath... unless of course, you are growing a beard. But still no pass for the dragon breath. Now I've no idea about the feminine amenities over on their side, nor do I have any intention of finding out for myself. But If you are a lady in need of shaving your beard, you've probably got some bigger worries than what sort of freebies are at a Korean bath house in Queens. 3 - Getting used to getting nekkid (naked) to use the sex-segregated hot tubs. When I went there was only one guy wearing something like bike shorts, and it turns out he was one of the help, soliciting folks for massages. Otherwise, it is a free-for-all of nekkidness, which as user "Allen Y." remarked below, is quite a bit of dick (or vag) to be seen (or to pretend to avert one's eyes from whilst probably being altogether too obvious glancing at various naughty bits)... although I dare say that there was likely more than just this boy's gaydar pinging in the men's sauna. Fortunately, there was nothing of the sort of behaviour seen in "bathhouses of ill-repute" here, to say nothing of it being quite against the rules. Oh, and should you of easily tempted natures feel that your naughty bits are of an urge to go from the "I'm really trying not to notice anything" to "I'm really rather interested, actually!", the very quick fix is to stop chatting up Mr. Chiselled Pecs, and head straight for the "Chilled Water" bath, where said water will provide both cover and instant shrinkage. Not that I had encountered this mind you, but I will testify that the Chilled Water Bath is not for the faint of heart, at a brisk 57F. There is also a pair of saunas in the bathing area, a dry one at a blistering 190F and a slighlty less so steam sauna at 140F. Do put the undersized towels under your bottom before planting cheeks on the seat; "keep your naughty bits to yourself", as the old saying goes. Upon exiting the saunas, two rather large signs command you to shower before jumping in the tub. And rather conveniently, there is a big showerhead directly between the doors to the saunas, which releases a chilling dose of shrinkage (see also item 3 above) and washes away and sweaty nastiness from your person. The rest is pretty self-explanatory, with various hydrojets and waterfalls activated by hand-sensor button thingies which can be a bit dodgy, needing multiple presses to get the desired action. I wouldn't suggest smashing a non-compliant button though, as they appear to have much give to them. Upon finishing up in the bathing area, dry off with the micro-towel and toss it in the bin near the door. Grab yourself a "uniform" (the somewhat ill-fitting T-shirt and shorts) from the cubby - I recommend going a size larger than what you ordinarily wear, unless you happen to be Michael J. Fox size) and change it if you want to go upstairs to sample the themed saunas and food, and grab your swim trunks and the towel you've brought with you if you plan to "swim" in the upstairs pools, as the help may fuss at you if you go upstairs nekkidly, as well as slogging about in a soggy swimsuit. Beyond that, it is quite enjoyable, and worth the $45 admission. read more

The facility itself is nice but a little chaotic with kids running around. It would be great if there was a family floor or room for them. The customer service left much to be desired, they're slightly rude & not very helpful. I think their prices for massages, mani/pedis, body scrubs, etc. are a little steep but if you just want to enjoy some saunas, whirlpools & what not than it serves its purpose. I still gave them 3 *s since as I stated before, the facility is ok. read more

I am a big fan of Spa Castle. I have been there several times. The facility is very clean and offers a wide variety of different types of saunas, spa's, relaxation rooms, etc., which are all included in the entrance price. Spa services are additional. The only negative issue i have with this place is walking around barefoot. I wish they offered slippers that you can wear while walking around. Other then that, this is a great place to spend a few hours, and feel like you are on vacation while only traveling 20 minutes from NYC. read more

If You Survive the Rude Staff at Reception, You'll NEED to Relax, but You'll Love This Place... It sucks that I had to give this place only 3 stars, but it is SOLELY due to the lack of customer care at the reception desk. Managers, please take note. I went yesterday with my boyfriend. For my first time here, it was an overwhelming experience to walk in the door, be asked if we want a day pass, then be thrown two watch-like things that are different colors and not be told what they are for or who wears which watch. (Turns out, they are the electronic keys for opening your shoe locker and your large locker.) When we tell the receptionist that this is our first time here, she doesn't care. She has already said "Next" to the people behind us. She curtly directs us to our respective locker rooms and tells us someone else will help us once we go in. NOT TRUE. I walked in and wandered around, only to discover that my key was actually for the men's locker room. Another receptionist comes in with the correct key for me and I exchange it and treats me like I'm stupid. I told her that it would have helped if they would have simply asked us "HAVE YOU EVER BEEN TO SPA CASTLE BEFORE?" when we walked in the door...Such a simple thing to do and would have taken her only 30 more seconds to explain. Apparently, she was rude to my boyfriend when he had discovered he had the wrong key and when he asked her if she could go in after me, she just said, "She'll figure it out." Nice... By now, I need a freakin' massage... I find my locker, but I'm not quite sure how to use it, so a sweet woman from the CLEANING STAFF comes to help me through the process. She tells me where to get the uniform and everything else I need and how to go up to the cafe/sauna/unisex area. Once my boyfriend and I sit for a second and enjoy the food and CALM DOWN from our respective horrible reception/locker room experiences, we actually take a look around and I must say...Despite the HORRIBLE reception, the facilities are TOP NOTCH. If you are looking for a spa retreat, it's NOT that. It is more like a family friendly, though more slanted toward adults, playground...I especially loved the pools and the saunas. My boyfriend and I decide to get a drink at one of the pools. It was a pretty neat thing to be able to get a drink and sit in a giant jacuzzi with little ledges to set your drinks on... GUESS WHAT? Reception didn't mention that you NEED TO PRESENT YOUR ID AT CHECK-IN SO YOU CAN GET A BAND FOR DRINKING ON THE PREMISES. We ask the bartender if he gets the brunt of people's frustration because reception is so incompetent and he says it happens more than he would care to admit. By the way, the bartenders are awesome and should not have to deal with the incompetence of the reception area. We go back down to reception with our ID's (in our bare feet, mind you...) and they issue us a wrist band. We return to the bar and we get pistachio coladas. THEY ARE AWESOME AND I HIGHLY RECOMMEND THEM! The rest of the day we spent playing in the pools (both the inside and outside pools were refreshing), going to the saunas (the Jade Sauna was my favorite), and we both got foot massages, which were pretty great, though I would have loved to have calming music playing or something. All I could hear was the staff talking to each other. SO, Long story short...I will come back again, but reception really soured what could have been an all-around amazing experience. There needs to be some serious staff training. If you don't want to work with people, then don't become a receptionist. (And I think the worst offenders are the ones who have worked there longest.) read more

This place deserves a 5 because of the amenities but due to the lack of respect and quality (or lack there of) of customer service the staff provides, I regretfully force at best, a 3. I've been here 8 times and if you get a smile at the desk by the associates, you're lucky. If you get a hello, you're blessed and god forbid you get instructions (is this your first time here? Here's how it everything goes down..) then congratulations, you hit the jack pot. When you walk in to the locker room, there's a line on the floor that separates the area so you don't walk past that with your shoes on. But if you do, make sure you prepare for a scolding. You will literally be yelled at by the locker attendant or spoken to like a child. A very bad and incompetent child. I also think there should be some sort of supervision/life guard type person by the pools so that the obese children who dive and belly flop around doesn't ruin the relaxation of the adult patrons because sometimes, it gets a bit wild up there. Domestic beer, $10, wtf? Staff, please...if you read this message, smile, be enthusiastic and care about each and every person who walks in that door. Because you never know who they are. If they come in with a groupon, don't give them the cold shoulder. It's obviously their first time so tell them how stuff works so that they're excited about spending money and they will come back. If you're not happy working there, leave. There are many people in the world who are dying for a job and will treat those customers with the respect they deserve, especially considering how expensive everything costs. Heck, even if everything was free, that's no excuse to be so rude. If it was me, I would fire EVERYONE and re-staff the entire place. I could understand if someone (1 person) has a bad day (1 time) but I've come here 8 times and never seen the same person twice so that tells me that the management down right doesn't give a crap about staff energy, enthusiasm and etiquette. Otherwise, place is clean and the saunas are great. read more