1. Spa Consegna

    1. Spa Consegna

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    Scottsdale, AZ

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    Spa Consegna

    5.0 (1 review)
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    9 years ago

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    Skin Laundry - Scottsdale

    Skin Laundry - Scottsdale

    4.3(168 reviews)
    5.4 mi
    $$$
    Free consultations
    Available by appointment

    Dear Ryan, I am…read morewriting to express my disappointment regarding the handling of my wife's recent appointment. My wife originally had an appointment scheduled for 2:30 PM. However, your office contacted her via text message--not even a phone call--and requested that her appointment be moved to 1:30 PM. We found this approach unprofessional, especially given the inconvenience it created. To accommodate your request, she adjusted her schedule despite already having a personal training appointment around that time. In addition, our wedding is just one week away, and our time is extremely limited as we manage numerous commitments and appointments. We are doing our best to coordinate our schedules carefully, so last-minute changes create significant challenges. After rearranging her plans to accommodate your office, the situation was handled poorly and caused unnecessary inconvenience. We made every effort to be flexible and work with the change initiated by your staff, and we expected the same level of professionalism, communication, and consideration in return. What was particularly frustrating was being told by the front desk staff that the appointment was being moved due to staffing shortages. While we understand that staffing challenges can arise, it is difficult to understand why that issue should become the patient's burden after we had already scheduled our time accordingly. The explanation provided did not seem reasonable given the circumstances and only added to our frustration. This experience fell well below the level of customer service we would expect from your organization, particularly in how the matter was communicated and handled by the front desk staff. I would appreciate it if this situation could be reviewed and addressed to help prevent similar experiences for other patients in the future. Thank you for your time and attention to this matter. I look forward to your response.

    My skin feels so calm, everyone was so kind the moment I came in…read more Very informative of all the procedures and what to expect. I asked a lot of questions and they helped me decide what service would be best for me. Looking forward to seeing the changes long term

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    Waiting area

    Spa Consegna - estheticians - Updated July 2026

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