I called yesterday, went straight to voicemail, left a message to schedule a hair appointment. No…read moreone called back. Called today, went straight to voicemail. After the good reviews, I would have expected better customer service.

My daughter and my granddaughter (who don't live in Madera) have occasionally used Tress Salon and…read morehave been very pleased with their services. I'm a regular customer of their services and products and will continue to be.

I come here all the time whenever i visit fresno .I usually get their deep tissue massage, facials,…read moreand lash lifts. The location and the overall setting of this place is safe, professional, and beautiful. I would totally recommend anyone who wants a relaxing day or needs some maintenance on their lashes. The rooms are wonderful and really lets you be able to relax and forget about the outside world. The ambience is very soft, warm and quiet. Each room is dimly lit and has relaxing soft music playing. Each area of the building is maintained very well and has great overall cleanliness. The massage tables that you lay down on are also great as-well! Very comfortable and love how it can warm up so your not freezing during your massages or procedures. I also enjoy the heated blankets as-well , it feels very snug and comfortable. Their deep tissue massage is very good! For me it was the right amount of pressure and the person massaging me found all of my knots and focused on them. Overall very pleased with this service. With their facials i really like their products that they use because its very gentle with my sensitive and acne prone skin and i love that they use a very soft brush to apply some of their products. After every facial they will also give recommendations on what your skin needs in order to improve it. And feel free to ask them for any suggestions or concerns as-well, they are very open minded. Lash lifts, as a asian girl with monolids its very hard finding a place that can get my lashes to curl and be visible but this place is the best place for me to get my lashes lifted because my lashes stay curled and visible for 4-6 weeks and is definitely worth the money. The workers here know how to do a good quality lash lift that lasts for a long time. Each worker here is very professional and knows what they're doing. This place is a treasure and is one of my favorite go to places in fresno! Highly recommend

The comment from owner is another reason you should not entertain this spa. I shared the whole…read moreexperience consisted of 45 min instead of asking questions you assumed that was the length of the massage no that was the length of time in the room including dressing. And when I asked the front desk why it wasn't the full time she said they have another appointment. But we booked 60 min. Do better.

Was amazing and enjoyed the full body nude rub down. The woman where very beautiful and took good…read morecare of me. Would recommend them to anyone

I had a good, solid 1 hour body massage here. I have a bad shoulder so it is hard to find a…read moremasseuse that gets me. It was not painful because my chinese masseuse (lily?) actually has skill. Much appreciated! She was pretty, strong and spoke english. Even my bum shoulder feels better now. Thank you. I will repeat!

I had an 80-minute massage and it was amazing. She did a great job focusing on my tension areas…read morewhile still keeping the whole experience very relaxing. She also has great energy and a really pleasant personality, which made the experience even better. I left feeling refreshed and so much better.

Does it exactly as the sign says cry baby in put you to sleep from a well deserved massage.read more

Arliz was my masseuse and she was amazing!! She massaged and popped every single spot that needing…read moreadjustment. She was so friendly and communicative about everything she was going to do, couldn't have been more grateful for my first visit! The environment was very calming, I felt secure with the privacy drapes they had, and everything that went into my overall comfort while visiting.

My massage today was horrible. My masseuse was not consistent with the massage she gave me today…read more It was my first time with her I believe. Even when I told her I had arthritis to my lower back and I don't want her stepping on me, she stretched me and put her whole weight on my lower back. Then there was a period where she was working on my left lower leg and it just felt like she was just lightly rubbing on it as if like she's distracted on her phone or something. It was a good 5-10 minutes before I told her to move onto my feet. And whenever she put heavy pressure on me, I would tell her and she would just laugh and jokingly put super light pressure in response. I told her that if she is going to put pressure on my bones then it is going to hurt. She needs to learn to massage the muscles and not the bones. And that was not even the end of it, I planned to not give her any tips due to her poor performance today and when I went to go pay up at the front, I only paid for the massage session and gave no tips, I was attacked by the front lady saying that I never tip when I come, which was a complete lie. I have tipped many times before and this session with the masseuse was bad. This place craves for tips and is very rude when they give you poor performance and you don't give them any tips.

Contemplated leaving a review and to be honest it has been a few months since I had my one and…read morenever to return massage here. I had been complaining about bad shoulder knots so I decided to try this place out. Upon entering I noticed pricing was comparable but a little more than my usual place but decided to try anyway. There was one lady at the entrance who had very broken English but we managed to communicate with one another, but I will add she really did not seem to want to work. Anyway, was pointed to a small room and instructed to get ready and get on the table face down. Room seemed clean, had a chair where I was able to put my clothes and lotions and oils were organized. First red flag, I noticed generic very cheap lotion and oil bottles along with unbranded ones organized in a little organizer. 2nd red flag, the lady came in and just squirted cold lotion on my back and got to softly rubbing my my shoulder. I repeatedly told her she could use more pressure as it felt like my 3yr old was giving me a massage... but the pressure never came. At times my back also became dry and "crusty" feeling so she repeatedly put lotion or something on my back which was irritating just as much as her leaving the room about 4-5x through the almost hour massage. Now here is where it got weird, every time she walked out I felt as though she was in the other room massaging someone else and just as if trying to to relax before she would come back in I'd hear "noises"... needless to say she completed my massage early and I was fine with the wasted time (under a hour, and less than paid massage) and be out the door.

I went here 2-3 a month for years. ain June I went as usual and the regular lady (Linda) was not…read morethere. I was convinced by another woman there to get a massage. Two women one spoke English. So I did ---not good, and to boot I was missing $$ ($100 bill). Just got money at bank and had several $20s and the one 1k bill, didn't go anywhere else; if they would have taken 1-2 $20 I would not have noticed.. I went again today to see Linda-was there; she moved to LA (via Google translate this time) now they have another woman working, no English at all. Yes I left! I called bank and verified.

The massage I received there was terrible! The lady looked exhausted, was not friendly, and had no…read moresense of how to flow, or where to spend a little extra time on. Very disappointing since I live with chronic pain. She acted like she was just rolling her hands on bakery dough. Hands down the worst massage I've ever had. Then she wouldn't give me a receipt for her crappy massage so I could bill my health flex spending account. Supposedly a licensed business? I would give it zero instead of 1 star.

Very nice reasonable rates. Good clean and quiet rooms. I got a nice young Asian lady, who was…read morehumorous

Just had a one hour appointment with Lesley. She was amazing. Great technique. I definitely…read morerecommend this place.

Great massage for a decent price people complain about the privacy and the language barrier but it…read moreis great for the price they charge.