The only reason I did not give 5 stars is because the customer service was lacking. I have been to…read moreseveral different spas, and this place is at the bottom of my list for customer service. While waiting for my appointment, a massage therapist walked out into the lobby, with her mask down, eating a snack and playing on her phone. I know people are at work and need breaks; I just did not think this was professional in the front lobby of the spa. My appointment was at 5:15pm. No one said anything to me about my massage therapist running behind. When I asked if she was late or what was going on, the receptionist's response was "Well, I have only been here half a day, so I don't know." ...... (????) When she returned, she did not apologize or provide an update; she simply sat back down at the front desk. My therapist came out shortly after to greet me and walk me back. There was no apology from her for running late and she did not introduce herself at all. She simply asked if there was any area she needed to focus on and left the room for me to undress. However, all of this being said, the massage was great and definitely worth it. I did ask my therapist what her name was when leaving, and the receptionist was very sweet and helpful while checking out. I just wish there would have been better service from the front end, so I would have been less annoyed going into my massage.

Booked a deep tissue massage, but got one of the weakest massages ever. I asked her to press harder…read moreand she didn't respond and didn't press any harder. It got to the point where I thought I'd accidentally booked a Swedish massage. Masseuse did not do a good job communicating. Masseuse also didn't focus on the areas I asked to focus on. Not sure what the point of filling out the form before the massage if they're not going to read it. No water provided after. Probably have had a hundred massages and was always offered water or tea. Very poor value.

Great massage! I can't believe this is the first review. It was 85 for an hour, which I felt was a…read morelittle pricey. But.... The place was clean, nice linens and blanket, and strong massage. Many reviews on google.

The environment of the store is very comfortable and clean. like the decoration style of the store…read morevery much. This is the third time I've been there, and every time I go, it feels like a vacation to the beach. They are very nice and caring, they will patiently ask my needs and opinions, and their service is also very professional. I've been to other massage parlors in NC as well, but this one is by far my favorite. Thank you for providing me with such a great relaxing environment and service!

Disappointing Experience - Untrustworthy and Unprofessional…read more I am highly disappointed with Dream City Spa. Their customer service is incredibly poor, and they are completely unreliable when it comes to their operating hours. They advertise that they are open until 4:00 PM, but you are lucky if anyone is actually there by 3:00 PM. The staff is completely unprofessional. I have even seen employees hanging out outside with their friends during business hours, only to slowly saunter back inside when a customer walks in. This raised major red flags for me regarding hygiene and cleanliness, especially for a spa environment. To make matters worse, they sneak in additional hidden fees that are not clearly disclosed upfront. Between the terrible hours, poor hygiene habits, and lack of transparency, it feels like they do not respect their customers' time or money. I will not be returning and cannot recommend this place.

I received 2 services on different days. The first one I had a male therapist, and you can tell he…read morewas rather new to massaging. I booked 90 min massage and added on scalp massage & cold stone face massage paying additional for what they have describes as an "add on". The "add ons were deducted from my time from the 90 min massage I had already paid for. I asked the front desk about it and she said no any added services do deduct from your massage time. Why? This is NOT how it is described and as an add on why would I pay extra to take away from my massage time that is paid for? The second one I booked another 90 min massage with a female therapist. I booked at a special rate online for $119 for 90 mins and I had a gift card for $56, leaving a balance of $63. The studio charged me $87!!! I left cash tips both times. I called and spoke to Ionia at the front desk and she informed me the price was $145 NOT $119 as described through the online booking special. I asked her to have to owner give me a call since I have been a therapist for 19 years and this is DEFINATELY FALSE ADVERTISING!!! I gave it a 1 star because the lobby is very welcoming and clean but nothing else (on 2 tries in the last 2 weeks) was acceptable. Highly recommend trying other massage places and I WILL NOT RETURN!!

This review is for Ariana who is amazing! I have been going to her for facials and she keeps my…read moreskin glowing. She has always been helpful, knowledgeable and professional. Recently,at her recommendation,I have started the new hydrafacial treatment and LOVED it!! I was impressed with the visible improvements in my skin texture and brightness immediately afterwards, and considering I have sensitive skin , I was also pleasantly surprised that I didn't notice any redness or other side effects !

Sam is fantastic! She understands your needs and helps work through them. My back thanks her!read more

Clean place. Good massage. I wish there wasn't a language barrier to explain more about my…read morecomplaint.

I was very excited to see a HydraFacial Groupon. I bought a Groupon for "Two HydraFacial…read moreTreatments." When I called to schedule an appointment, I was told that their HydraFacial machine was not functioning and they were unable to schedule an appointment for me. I was a bit confused because I figured there would be a date they anticipated the machine to be fixed and schedule out. A couple weeks or a month seems reasonable for a 30 minute facial treatment that runs $150-300 retail. Well, they had no idea when it would be fixed and told me to get a refund from Groupon. The call seemed a bit suspicious. I wonder if they sold more Groupons than expected or realized the Groupon deal wouldn't be worth their time. Groupon gave me a full refund.

I have been going here for the past two years. The owner and staff are amazing. Very friendly and…read morewill provide you with exceptional treatment. Prices are very reasonable.

My husband bought me a facial and massage at Renew and it was amazing! Melissa was professional,…read moregentle, kind, and very informative. it was my first ever facial and I'm hooked! She is truly amazing! My massage was done by Troy. Unbelievable! Very professional, thorough, gentle when needed and persistent in those stubborn area. The glute treatment alone was well worth the visit. I will definitely request him again. Overall, an amazing experience from the time I walked through the door! The vibe in the whole place was one of calm and serenity. Ahhh! Great job Melissa and Troy!

I was gifted a 105 min organic massage with Jess and was so happy with my experience!…read more The spa is clean, the music soft and calming, and Jess is wonderful! She worked out lots of stress knots, relieved my low back pain, and ended the massage with a great foot scrub. There is a serene relaxation space where you can enjoy organic snacks, teas, and heated massage beds after your service. She provided me with a handful of mindful stretches I can do to alleviate hip discomfort and stretch out some tight muscles. I will definitely be back for another massage with Jess!

When I arrived 10 minutes early by request of the spa, I had to wait outside on a bench. Why? I…read moredon't know. There was no one in the waiting area other than 2 employees. My first impression: rude and impersonal. I also sent the new client form 2 days prior to Mya which she couldn't find! It was not the best first impression or initial experience. The facial wasnt horrible but I'm not sure if the woman was a licensed aesthetician. Not sure if I would return.

This was the most amazing surprise Emily was so caring to…read moremy needs and injuries The environment is relaxing The waiting rest areas have teas and beverages in the quiet rooms. The services massages, sauna, mani & pedi are add-ons They have products that you can have and it was a calm experience I truly enjoyed it. I can't wait to try the other amenities they offer.

I received excellent service at the spa. Every staff member I encountered was incredibly friendly…read moreand helpful, which really added to the relaxing experience. The atmosphere was cozy, with teas, water, and reading materials available. They've truly created a space designed for maximum relaxation and comfort. Everything about my time there was perfect, and I'm already looking forward to coming back.