Motor on my hot tub was leaking, went to Spa Palace to buy parts. Joe was great at Spa Palace, couldn't have fix the problem without him. Thanks Joe!!!!! read more

Bought both a swim spa and a hot tub from them. 5years later we had a leak develop in the swim spa. Called and talked with Abraham and set a date to have it looked at. Waited all day and called to find he forgot to put it in the computer? They came the following week and put together a parts list. 2 months later parts came in and scheduled the repair. I'm waiting the morning of the repair and Abraham calls to cancel because it's too cold? He said the temp has to be above 50 degrees for the PVC cement to set. All weather PVC cement will set down to -15 degrees Fahrenheit. I told them to get the right material for the right situation and don't make me waste another day on this, going on 3 months now. The tech does eventually show up, but still uses the wrong cement even after I asked him point blank to use "all weather". Spa's still leaking. Total incompetence. Thanks Abraham read more

We purchased a hot tub in 2018 from Spa Palace. Apparently the hot tub that we had purchased had a lot of problems...for almost 2 years we went back-and-forth with Jacuzzi, the parent company of Sundance. Spa Palace did an excellent job of taking care of us - to the point where they covered the cost of the required maintenance. Since they replaced the motherboard and all of the key components, we have had zero problems and we now thoroughly enjoy our hot tub. I'm very thankful for the help that was provided to us and their patience in the process. read more

Very knowledgeable in assisting with hot tub water chemistry. Friendly and reliable results from their analysis.

I bought our hot tub 2 years ago and from day one the customer service by Joseph and Abraham has been outstanding. When we initially had a problem getting the tub to heat properly, Joseph came out to the house to trouble shoot the problem which turned out to be an error the electrician made when he hooked it up. Joseph fixed it. Recently when I was out of town, the water level was lowered causing water to spray over the side and lower the water further. I called Joseph and he got my wife on the phone and was able to talk her through turning off the power, refilling the tub, and turning it back on. Above and beyond the call service. Both issues were operator error, but Joseph fixed them quickly. Also when we were first shopping for a hot tub, Joseph was the most honest, transparent sales person we encountered after visiting a number of hot tub stores in Colorado Springs. Clear explanations and just an all around nice guy. I would never go anywhere else. These guys are the best! read more

Nothing but great praise for Spa Palace. Bought a new spa about 2 months ago, and their service has been first class. They have twice come out to help us fix some initial quality issues on the spa (not their fault), and are really good about coming at the appointed time, calling ahead of their arrival, and letting us know what they found as the root cause of the problem. We bought from Spa Palace after being cautioned about here today and gone tomorrow spa companies in the local area. read more

I have been a customer of Spa Palace for over 20 years. They have sold me filters and supplies and when I had my old Sundance spa years ago they were very helpful. I have just purchased a new spa from them and look forward to the same fair, straight forward service I know them for. John H. read more

What a crock. Customer service is dead at Spa Palace. There is not a price tag in the entire showroom. Apparently so they can charge whatever they want to whoever they want. I needed a 40# bag of chem, so they showed me where in the warehouse I could pick it up myself and then they charged me 3x what it should go for. The lady did NOT want to help me. I'll be happy to take my money elsewhere. read more

What a helpful company! Spoke with Joseph. I have no experience with hot tubs, and we inherited one with our house. Joseph explained all of the options available for getting my hot tub running - everything from bringing a water sample to him tested for free to scheduling time for a maintenance person to come over and show me how to fill the tub. He was so helpful over the phone on a simple inquiry, I will absolutely give him my business in person. read more

We called Spa Palace to come service our hot tub that was not working. The guy showed up and charged us $120 to tell us to hire an electrician and give us a sales pitch for a new hot tub. Been trying for months to fight it, reported them to the BBB and everything, because where I'm sitting charging someone $120 to do nothing and give a sales pitch is worse than bad business, it should be criminal. So, please, for God's sake, do not ever call or set foot in this place for your own sake, they will probably try their best to take your money and give you as little as they can get away with in return. read more

So helpful!!!! I didn't buy my hot tub from them but I wish I had. I came in to have my water tested and get advice on how to balance the chemicals and he did a test for free and explained everything I needed to do to get it balanced again. I also bought some awesome smelling stuff for the tub as well as chemical products. Thank you!! read more

While this place has a great selection, they have poor customer service. My hot tub was delivered missing the filter net. The delivery crew claimed they'd stop by within a few days to deliver it but never did. Now I've made two separate trips to their store to get one. First trip I was given the wrong net, the second time I was told they did not have them in stock. When I requested that they mail it to me when it came in stock, I was told 'I make you no promises, check back here in a week'. It would have taken minimal effort to drop the net in the mail so a customer who spent more than $10k didn't have to take a third trip to the store for an incomplete delivery. read more

Poor customer service for tub service. Made an appointment, no one showed up. When I called to ask when they were coming, interacted with rudest person on the planet. Talked with the manager who sent someone out. Work was okay but I will never shop here again! Originally bought two hot tubs here and supplies. Was treated badly. I now am a satisfied customer of online supply company, Shepnell.com for filters and chemicals. read more

Had a great experience buying our first hot tub. Our salesman answered all of our questions without pressure and the set up team was courteous and professional. We had a problem with the breaker tripping after about a month and they had service there the same day with a fix so we could keep using the tub until the part came in. They also fixed a jet that had problems, which they weren't expecting to do. We've had some trouble getting the water correct (well water with minerals) and Joseph has been very helpful and informative on what chemicals to use. Love how they can test the water and let you know exactly what's wrong. read more

This spring we bought a used hot tub from another company, Alex of High Plains Pool and Spa for $2500. It was broken from Day 1 and he would not honor the 6 month Warranty. We finally called Spa Palace (with extreme frustration) and Mike, one of their amazing technicians, came the next day. He said it was obvious. One of the jet pumps was over heating and turning off and 2 other major things were wrong with it also. He fixed them also. The tub is working perfectly now. He said there was no way we could have broken it. Mike was extremely courteous and knowledgeable, and the office staff (Connie and others) were amazing to work with. Prompt, courteous, friendly and helpful! Spa Palace was exceptional. You can't go wrong dealing with the best in Colorado Springs. And Spa Palace is the BEST. read more

Still waiting on my tub to be repaired, the technician showed up and $567 dollars and 2.5 hours later he told us it was fixed and heating up. That was a week ago and the tub didn't heat up, we have called several times only to have them cancel the appointment(s) and then reschedule (the second time now) for another 10 days out. I would not recommend this group for "ANY" maintenance on your hot tub. read more

Purchased a spa from this place that has the capability to run off 110 or 220. While waiting for the 220 we had two different technicians attempt to configure 110, only to find out there was a faulty pump. Well two weeks later the pump is placed in the spa and by this time we have 220 power ran to the tub. Here is where it gets interesting. The tech came out and plugged in the 220 to the spa. He attempted to leave prior to my coming outside and speak with him about the electrical and functionality of the spa but I managed to catch him outside putting away his tools. I asked him if I could speak to him about the spa and he told me no. As he climbed out of his van and walked around to get into his van I stated "I would like to talk about the spa" and he stated "no you don't". I stated " yes I really would would like to speak to you about the spa and if it works". The tech states "I know how to do my job and your tub is fixed, now step away from the truck" and then drove away. I called Spa Palace twice and spoke to two different individuals about this incident and both people I spoke to represented themselves as some form of leadership and both gave me a mild attempt at some service. When others on here have stated bad customer service I would recommend that you pay very close attention because I have never received treatment from a customer based company like this. It was impressively rude. Beware, if you have any issues I would expect nothing less then extraordinarily poor service. read more

This company ONLY cares about sales. If you need service, your are out of luck, they won't even return your call! Called three times and on the third time expressed my frustration to the woman who answered the phone and asked her to please have a service person call me. Her response was "I can't help what they do in service". The last thing a person wants us a hot tub to freeze in winter weather. By the way, called another company who sent a service guy out on his lunch hour to do the repair. I recommend Hot Tub Heaven. They don't do Sundance warranty; but they kept my tub from being ruined. read more

My husband came in with question on repairing our spa. Joe was so friendly and helpful. Did not try to up charge us and was willing to walk him through the phone on the repair. I'm extremely happy there are still good reputable honest companies in business. They are now our new chemical supplier and possible new spa dealer. read more

I have been doing business with Spa Palace in Colorado Springs for 13 years, and all of my experiences have been great. My 17 year old Sundance Spa still runs like new. Joe is always very helpful and friendly, and I cannot imagine going anywhere else for my hot tub needs. read more

They are pretty competent but make sure you log time and time out. Also, stay with the repair man the whole time. In my case, he claimed he was there for 1 hour and 40 minutes. He was not and additionally, he spent several minutes trying to find the notes from the previous visit so that he knew what to repair. Bottom line, this one was on me but consider yourself warned. read more

Just got our new Sundance hot tub delivered last week. One jet keeps popping out and will not stay in. I called to have Spa Palace come out and service it and was informed there is a $69 service fee even though the tub is brand new and under warranty. Huge disappointment! We have owned 2 other hot tubs (that were purchased from other companies) in past and never had to pay a service fee for a tub under warranty. Very frustrating! read more

Great place for hot tubs! New and used. Understand that new tubs are pretty pricey, but they got plenty of used ones for cheaper if that's what you want. Ended up buying a used one elsewhere and they still helped me learn about my new tub, educated me on maintenance and such. They are serious pros about tubs. We go there now for free water testing where you give a sample of your water and they calculate the exact chemicals needed so you don't over/under treat it. Joe the owner also has a sweet old fashion truck, looks like Mater from Cars the Movie. read more

Store Manager Joe is simply fantastic - a true professional and a font of information. Very patient, helpful and pleasant, his primary goal is to provide excellent customer service, regardless of if you have purchased a tub from Spa Palace or not. He helped us immensely with maintenance of an inherited tub and patiently answered all of our questions month after month as we decided on a replacement. We highly recommend Joe and the Colorado Springs location of Spa Palace! read more

Reviews by customers should all be taken with a grain of salt! Especaily negative ones! They usually have ulterior motives. It seems that social media has become the new weapon of crime. Some printed reviews are manipulative by in which they hope to blackmail decent/honest businesses into getting thier own way. Lets use common sense! Look into the BBB, find out how long they've been in business, visit the store and get a sense of the over all experience. Don't stop there, put some time into it and shop 2 or 3 other similar businesses to compare. Don't blame the company for making a profit on you? Each company is in business to make money. Don't be a sucker... Read between the lines and figure out who's not telling the truth. read more

I purchased a Dimension 1 very expensive hot tub from them 2 years ago. It has deteriorated quickly since I bought it. They no longer carry the brand so I guess they've realized it wasn't a good product, unfortunately they didn't let me know that before I spend 15K on one. One visit to the store to get service and replacement parts ended with 'we'll call you to setup a time after we find out what parts are needed', and I never heard from them again. My recent visit I was given good information but a tech can't come out for over a week and a half. Now my spa is sitting empty for two weeks during some of the nicest spa-evenings of the season. Weak customer service. Finally, after being a spa owner for over 20 years (Jacuzzi brand for 15, Hot Springs for 5) I will never buy a D1 spa again. Finish discolors, parts disintegrate and fall apart, and periodic break-downs are the norm. And this is just within 2 years of purchase. Worst spa experience ever. read more