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    Hanson HotSpring Spas

    2.6 (39 reviews)
    Closed 10:00 am - 6:00 pm

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    No response. Tried several times to contact the service department. Oh well. I'll try another store

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    Ask the Community - Hanson HotSpring Spas

    Review Highlights - Hanson HotSpring Spas

    Jennifer told us we could bring in our swimsuits and try out the spa before we bought.

    Mentioned in 6 reviews

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    High Altitude Hot Tubs

    High Altitude Hot Tubs

    3.0
    (4 reviews)

    Was able to wet test a couple of hot tubs before my final decision Dave was easy to work with and…read moreno high pressure. Will hold my hit tub until my electrical is installed

    Well... Wellis Hot Tubs of Colorado / High Altitutde Hot Tubs of Colorado continues to disappoint…read more Not sure why I should have trusted Keith Partridge (Owner). He told me two weeks ago that my actual hot tub I ordered in January was going to be here that was initially supposed to be the end of March when we moved. Nope, still not here. He continued to push back the time 2 weeks at a time starting in March and I finally got fed up and he delivered a used Mandala model in May... After these literal months of being told our Wellis Lugano was coming and it never did, we finally said we wanted an upgrade (Mandala model) at no additional cost and Keith agreed. Great, right? NOPE. He delivered us a used 2 year old floor model that he did not tell us was not new! It arrives damaged and dirty (photos attached). I should have inspected it better upon delivery but I did not. The panels were broken, the top was the wrong cover, and the LED's did not work. I was told they would order parts and get them over. I agreed to this and shortly after he claims he ordered parts we had issues. The diverter pump stopped working and was stuck on one side, one of the foot jets stopped working, and I still had no replacement parts. These items are still broken to this day after months. This hot tub looks worse than a used one someone would be giving away. Keith told me on 6/24 that a new Lugano model would be here in 2 weeks. We would set deliver for 7/18 (Saturday). That time passes and no contact. I reach out on 7/16 for an update and was told it was on its way from the Wellis warehouse and was told it should be here end of the week ending 7/18 but if not early the following week. On 7/21 I reached out and received a response on 7/22 saying it would now be early the following week. No more info. On 7/29 (Wednesday) I reached out since I had not heard and was told they are trying to figure out delivery. I have heard nothing since then and here we are several weeks after he said it would be here. Then another 2 weeks after that. And still no new hot tub. Keith is a scammer and cannot be trusted. I guess to remedy this it's going to take a miracle. Or the Better Business Bureau, Google and Yelp reviews, filing a complaint with the state, and/or even further actions. Also, I had posted a 1 Star review and Keith asked me to take it down. I should have known better and left it up.

    Villa Sport Athletic Club - Colorado Springs

    Villa Sport Athletic Club - Colorado Springs

    2.8
    (206 reviews)

    FIVE STARS for Luis who helped me from the front desk a couple days ago. I had three different…read morequestions, and he was super helpful. He definitely went the second mile. He had to check with his manager (who was off that day) about one thing and asked if he could call me the next day with an answer. He actually ended up calling while I hadn't yet driven away from the facility. Luis did a remarkable job with a great attitude! I hope he gets a raise. :) I would give the entire facility five stars because I enjoy this place very much, but one disappointment I continue to have is how long it takes for repairs to be made when things break. I actually made a list in my phone of things I love and don't love. Why not paste it here? Love * Pleasant Smell when I walk into the gym. * The cleanliness of the lobby. * The natural light pouring in from huge windows. * The usually friendly greeting from the staff. * Filtered water fountains throughout the facility. * Free Ice machine in front. * Numerous class options. * The personal trainers I've met--pretty great people. * All the various sitting areas. It is welcoming for a person to just come hang out. * The cafe and healthy food options (along with a few not-so-healthy). * Lovely and newly renovated basketball/volleyball court. * Fantastic views of mountains, especially from the treadmills. Ahhhhh * Variety of cardio machines. * The multiple places to stretch and do my own PT exercises. * The intentional signage about fitness floor etiquette--thank you. * The provision of towels (small and large), Q-tips, shampoo, conditioner, body wash, lotion--also great smells. * The cold, wet hand towels (sprinkled with ice cubes) provided by the hot tub and sauna. Nice touch! * The delightful pool area. I thoroughly enjoy spending a few minutes to sit in the sun after a workout. There is landscaping and trees separating the adult pool from the kiddos' (which is remarkable with slides and fun things), so we don't really hear the kids or even see them. We enjoy the separate space with many options for shade or sun. Feels like a resort. * Friendly class instructors. The ones I have experienced are encouraging without being demeaning. I enjoy the camaraderie between the members too. Don't love * Light burned out by mirror in locker room that has been so for months * Broken towel hooks in showers--also been broken for months * The smell of mold in some of the showers * The rust on the plumbing by the toilets * Certain places on the tile in toilet areas that haven't been cleaned for a long time * Blow dryers breaking and not being replaced * The ladies' hot tub being shut down for several days * How long it took to replace conditioner when it ran out. If it is a supply problem, worst case send an employee to Costco to buy several containers to hold things over until the situation is resolved. * How expensive the cafe is. * The number of cardio machines that have broken pieces that have gone unrepaired. * The decision to not carry the top shelf tequila anymore--the cheaper stuff gives me a migraine. Why not provide members the best? Be winning in the "second mile" like Chick-Fil-A! * How long it takes for broken lockers to be repaired. * Power outlet in the locker room with a sign that reads "out of service" that has been like that for months. * The various places of dead landscaping (by the entrance, by the pool bathrooms). * So many laminated signs telling us something is out of service! That's nice as opposed to hand-written signs taped everywhere. How about more energy to fix things promptly, though? * Employees power-washing the steam room during the middle of the day. Rather do that after hours? Signs are posted to discourage phone use in the locker room that hurts the atmosphere, yet power washing in the middle of the day was acceptable. This hasn't happened for a while--perhaps they've made a change on this. I am grateful they're cleaning the steam room! * Consideration for employees and how leadership decisions affect them. I've heard from a few employees (and one parent) that this is can be an unfortunate issue. All these "don't love" things, I believe, could be easily fixed with leadership being attentive. Having been in leadership in some way or another most of my life, I know just a few intentional decisions and implementation of systems of quality control could make a big difference. Maybe have certain team members walk through daily checking for details and empowering them to make work orders for repairs. Have arrangements for prompt fixes after hours! Reward your staff! Listen to them. Pay well. You'll keep the good ones longer if you treat them well. Be generous! The whole place will feel the difference, and you'll have more members joining and staying as a result. All things considered, I am super grateful to have found this gym and for my membership here. It's a very happy place for me, and I look forward to every time I'm here!

    The club smells like chlorine, which burns my lungs, eyes, and skin. Chlorine has been known to…read morecause asthma, emphysema, and COPD, which could lead to lung cancer. Many people have complained about this issue, and the club refuses to replace chlorine with bromine. When people exercise, they breathe large amounts of that gas, and they DAMAGE THEIR LUNGS PERMANENTLY!!!!

    Backyards & Billiards

    Backyards & Billiards

    3.4
    (11 reviews)

    Thanks to this team in service I was up and running in only 2 days…read more I called a competitor in town and they told me they would have service call me. Still waiting for that call Called these guys had a guy out w/I 24 hours fixed in an hour

    We were so excited about purchasing our hot tub at first but after having it for a while (less than…read morea year), we are realizing that it really wasn't worth it. If you really want a hot tub then go ahead and spend your hard earned money, but please be aware of the following: -ensure that you have a very level and solid surface to place your tub on (hold weight of at least five thousand pounds) - be aware that if your tub isn't properly/PERFECTLY placed (away from windows if you decide to buy an $8k Covana cover) that warranties may be void! Tub also has to be placed at least 5 feet away from other electrical (AC coil, etc.), and have an inspection done. - Electrical hookups (properly done) for the tub can be very expensive; adding to the installation cost (~$2k), and it has to be inspected - Chemicals and maintenance. The "worry free" chemical (Frog) setup they sell you on, isn't so "worry free." You're going to need extra chemicals to keep the correct balance of chemicals in the water! Extra money! - Oh yeah, that pricey Covana cover I mentioned earlier: (Below comment also on Google for awareness) No way would we purchase a Covana cover ever again! Side lip of Covana roof curling up due to poor quality workmanship and blaming it on sun damage?! The salesman at Backyard and Billyards (store we bought from) made no mention of placement of the tub and Covana cover not being close to a window, and Covana won't honor the warranty on their overpriced piece of crap because there's a window five feet away from the cover/tub! They said they wouldn't cover it under warranty because the sun reflected off the window. That's a sign of a WEAK product! We've had it less than a year and they won't replace the crappy plastic roof that melts in the sun. Anyone contemplating spending $8 grand to buy this POS Covana cover is better off saving their money and going with the regular manual folding cover, then putting a gazebo or wooden frame structure over your tub instead! As for B and B...they're ok for the most part, but almost every time I have had to call them in regards to service or warranty claim status to get any information as to what's happening. Seems like they don't take it upon themselves to keep you informed (call or email) of when you will get your problem solved with the expensive items you pay for! I've left emails and voicemails that have not been returned by them; I've always had to keep calling them. B&B did tell me that they constantly have problems getting Covana to cover stuff under warranty; but B&B still has no issues in selling their product?? If you're wise, don't buy a Covana product.

    Hanson HotSpring Spas - hottubandpool - Updated August 2026

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