Motor on my hot tub was leaking, went to Spa Palace to buy parts. Joe was great at Spa Palace,…read morecouldn't have fix the problem without him. Thanks Joe!!!!!

Bought both a swim spa and a hot tub from them. 5years later we had a leak develop in the swim spa…read more Called and talked with Abraham and set a date to have it looked at. Waited all day and called to find he forgot to put it in the computer? They came the following week and put together a parts list. 2 months later parts came in and scheduled the repair. I'm waiting the morning of the repair and Abraham calls to cancel because it's too cold? He said the temp has to be above 50 degrees for the PVC cement to set. All weather PVC cement will set down to -15 degrees Fahrenheit. I told them to get the right material for the right situation and don't make me waste another day on this, going on 3 months now. The tech does eventually show up, but still uses the wrong cement even after I asked him point blank to use "all weather". Spa's still leaking. Total incompetence. Thanks Abraham

This place has the WORST service attitude of any company I have ever encountered. I purchased a…read moreCaldera Tahitian hot tub nearly a year ago, and have never managed to get the salt water system to work. Followed the directions to the letter three times - no joy. Repeated requests for help net either no response, or appointments that are missed with no follow on call. Honestly, it is so bad that they recognize me immediately when entering the store and say "oh - we didn't get out there again, did we"...and then we do it all again, with the same result. If you are lucky and your tub just works, then great - the sale part is fine. However, if you ever have a problem, then good luck dealing with these folks!

So I very seldom leave negative reviews about places because most of the time it feels like issues…read morewe have are kind of one off problems. The issue with hot tub Heaven is that the problems have been ongoing now for sometime and feels more like how this place is currently run. I feel I should be fair when rating a company and over the last couple of years I'd say that hot tub Heaven has more than earned their two star rating. When we bought our hot tub we worked with Jimmy John to get the right hot tub and set up the delivery and install. Apparently he is one of few shining stars at this place and I'm not sure if he's even there anymore. The feeling we get is that this is a great place to buy a brand new hot tub, but when you need products or services after the purchase of the tub itself, good luck. We have resorted to ordering all of our chemicals on Amazon because this business has done absolutely nothing to keep us as customers. When I have questions and I call them they answer the phone every time like they are at a funeral and you are bothering them. As I said, I would not give any business a low rating because of one single incident, but a dozen or so phone calls in the last two years and every time they answer that way. I requested for someone to call me back about setting up a service of my hot tub, been waiting 6 months for that call back. I requested a repair appointment for a leak in the tub (which I caused, not a fault of the tub or the company) and the woman I spoke to said that even though they do repairs to hot tubs they may not be able to fix a leak because it may require plumbing work and removal of insulation. I literally told her, "ma'am, it's a hot tub, everything in it is plumbing or electrical. Do you not work on plumbing as part of the repair process? Also, insulation can be pulled out and put back in or replaced if it's saturated. It's not like is concrete and would have to be broken out." She sighed heavily, because as I said, I'm bothering her and she is apparently at a funeral. She then told me she could get someone out to look at it, but not to hold my breath on it being fixed because they probably can't fix what's wrong with it. I kept the appointment just in case, but I hung up the phone with her and contacted an actual hot tub repair person who got me in the following day and was able to repair the simple issue of replacing a hose clamp and reseating a water line that had popped off. He was also able to work around the insulation which seems to be a daunting task for hot tub Heaven. In short, hot tub Heaven and the people they currently have there do not seem to care about their customers. They don't care enough to call you back to take care of a problem, they don't even seem to want anyone's business. So we will oblige them and never use them again for any service or product needs. Also, if we upgrade our tub in the future we will not bother them with our business, we will take our business somewhere that it's appreciated.

Best spot in Colorado Springs for knowledgeable staff and great service. We will be backread more

We were so excited about purchasing our hot tub at first but after having it for a while (less than…read morea year), we are realizing that it really wasn't worth it. If you really want a hot tub then go ahead and spend your hard earned money, but please be aware of the following: -ensure that you have a very level and solid surface to place your tub on (hold weight of at least five thousand pounds) - be aware that if your tub isn't properly/PERFECTLY placed (away from windows if you decide to buy an $8k Covana cover) that warranties may be void! Tub also has to be placed at least 5 feet away from other electrical (AC coil, etc.), and have an inspection done. - Electrical hookups (properly done) for the tub can be very expensive; adding to the installation cost (~$2k), and it has to be inspected - Chemicals and maintenance. The "worry free" chemical (Frog) setup they sell you on, isn't so "worry free." You're going to need extra chemicals to keep the correct balance of chemicals in the water! Extra money! - Oh yeah, that pricey Covana cover I mentioned earlier: (Below comment also on Google for awareness) No way would we purchase a Covana cover ever again! Side lip of Covana roof curling up due to poor quality workmanship and blaming it on sun damage?! The salesman at Backyard and Billyards (store we bought from) made no mention of placement of the tub and Covana cover not being close to a window, and Covana won't honor the warranty on their overpriced piece of crap because there's a window five feet away from the cover/tub! They said they wouldn't cover it under warranty because the sun reflected off the window. That's a sign of a WEAK product! We've had it less than a year and they won't replace the crappy plastic roof that melts in the sun. Anyone contemplating spending $8 grand to buy this POS Covana cover is better off saving their money and going with the regular manual folding cover, then putting a gazebo or wooden frame structure over your tub instead! As for B and B...they're ok for the most part, but almost every time I have had to call them in regards to service or warranty claim status to get any information as to what's happening. Seems like they don't take it upon themselves to keep you informed (call or email) of when you will get your problem solved with the expensive items you pay for! I've left emails and voicemails that have not been returned by them; I've always had to keep calling them. B&B did tell me that they constantly have problems getting Covana to cover stuff under warranty; but B&B still has no issues in selling their product?? If you're wise, don't buy a Covana product.

Wonderful local shop with everything I need !! Helpful, friendly staff. Great selection and fun…read moreholiday items.

It's a great kitchen store! Well stocked, and wide isles to shop in. The employees are the best!…read moreYou need to go there right away.

From start to finish we had a great experience with Stone International. They were super quick to…read morerespond, schedule, price the estimate and install. We had some special requests, and everything was explained and accommodated when feasible. The install guys were great! Super friendly and did a quality job! If I need another countertop in the house, they will get my business!

This is our second time using Stone International. They upgraded our kitchen a few years back and…read morenow we recruited them for our master bath remodel. We got new vanities, replaced the old one piece mirror, new lights and faucets. Got granite countertops and under mounted sinks. Night and day difference. The guys at SI were very helpful and easy to work with. Stan, the handyman, their contractor, did both the demolition and remodeling. He did a fantastic job. House was built in 86, so we are so pleased to have a more modern look.

I was looking for some crushed granite for some landscaping…read moreI live in western Ks and no one had any in my area I have a vacation home west of woodland so I knew of Ute pass sand and gravel So in my search I called and talked to Chris. He said they had some and they could bring it to me Jerry brought it within 4 days! Very rare to have this level of customer service So impressive!! Ute Pass Sand and Gravel is my go-to for any rock I need R Brown Kansas

Craftsman quality cabinets and installation, absolutely beautiful! Troy guided us through the…read morecabinet choices and layout, we chose Knotty Walnut Natural with Bigcreek doors and they are stunning. Troy's crew were coordinated and remained "on time" throughout the project (don't underestimate the importance of this). As with any remodeling project, it's the details that make the difference. Troy has worked in all aspects of home building and even had his own cabinet shop at one point. Having someone that has finish carpentry experience is invaluable; those folks have a higher standard. We will always give Troy a call for any further projects.

If you have and idea, just let Case and the team make it a reality, I've used them before and will…read moreuse them for my up coming project, they listen, they imagine, they create! Thank you Mr. T and the team.

John was great, delivered the concrete, was on time and helpful…read more Getting quote was a simple phone call. Thanks again John!

Under SB-21-091 the State of Colorado puts a 'cap' of 2% on permitting merchants to charge a…read moreFee/Surcharge on customers paying with credit cards. In April of 2025 Sue Pyles who started Ute Pass Sand & Gravel in 1991, sold the Sand & Gravel part of her business to Jerry T Jenkins (Spudz Towing) who now operates the Sand & Gravel along with flagstones. For some really strange reason Sue & Jerry share the same Merchant Terminal for credit card transactions. The problem is - Jerry imposes a 3.9% or a 4.2% Eco/Credit Card Fee on credit card transaction on the shared terminal, which is way over the 2% limit but Jerry claims he can do this because WalMart does it -- which of course is not true, but it is his hopeless justification. So, when Jerry does this to you, simply contact your charge card provider and they will immediately and permanently remove the entire Fee/Surcharge because the credit card companies prohibit merchants from making customers pay the merchants contractual costs. It's better than arguing with stubborn Jerry or nasty Chris who is way over board rude. Or simply don't do business with these weirdos.