Spa Cascada provided an amazing experience that was carefully tailored to my needs. From the moment…read moreyou walk in you are greeted and made to feel comfortable and relaxed in a beautiful space. The staff is professional and well educated regarding the services and the products they offer. This place is a gem in downtown Saratoga. Definitely one to put on your places to visit.

I found Spa Cascada via a Google search and booked the Cascada package (massage plus hydro facial)…read morefor my daughter and I. Samantha gave an excellent massage - she focused on where it was needed and I felt the back tension just melt away. Maria's hydro facial has my face looking 10 years younger! The atmosphere and furnishings really allow one to relax completely. It was the perfect end to our mother-daughter weekend.

I went for a deep tissue massage today with Erin. I have never been so pleased with a massage!!…read more I am by no means a massage snob, but I do work on my feet a lot being in the service industry and working with a residential painting company 40+ hours a week. I also suffer from severe migraines and sciatica. Every masseuse I have been to always asks where I want extra attention but I've never had anyone deliver like Erin! She has a lot of knowledge in the area and has taken extra courses to provide AMAZING relief for people who suffer from pain like myself. She not only focused on problematic areas through massage, but she also helped me with stretching. Erin is super friendly and spectacular at her job. You can tell she takes a lot of pride in her work and really enjoys it. She went above and beyond for me today. I can't thank her enough. I will be continuing to book with her. HIGHLY recommend seeing her!

Sadie is an amazing massage therapist. I highly recommend her. And wow! The spa is so nice!! The…read moresauna and the general vibe is super relaxing! Love love love it. Will definitely be back

I've had so many facials. What's more, I've had so many Biologique Recherche facials. And the…read morefacial I had from Andrew at Skin by ASK was HANDS DOWN the best (either that or my skin has way improved naturally ??) I can't recommend him enough -- super easy to talk to and schedule with, very courteous and gentle in treatment, totally relaxing, and my skin feels amazing still 2 months later. He recommended one product in particular that I think has also made a huge difference. Bravo Andrew!!!! Thank you for your work :)

Andrew has been my go-to for skincare for years now. My skin always look amazing under his guidance…read moreand he always takes his time to customize a routine fit for your skin. Go to him for a facial and let him do his magic and I guarantee you'll see results in no time!! Oh, and his facial massages are to die for - you'll see what I mean when you go

Made an appointment online for a couple massage a week in advance. This was the only spa I've found…read morewith an easy navigating online appointment. Other spas took appointments either over the phone (wouldn't pick up) or through email which wasn't easy, but the Saratoga Day Spa made it convenient to book it online for someone coming from the city like myself. Once entering the building it was located on the 2nd Floor. We were confused at first because the door sign said to ring the doorbell and wait outside. I found it easier to call them because they had other clients at the time. Once I called, they came out and got us. There are 2 bathroom keys hanging outside the door: one for women and for men. The facility was clean and spacious. My partner and I were led to the couple massage room for a swedish massage which was beautifully decorated with Christmas theme and cozy. They asked us if we wanted to focus on specific body parts and gave us time to get settled in the massage beds. I wanted more attention on my upper back shoulders and neck, which they delivered. There was a heating pad on the beds and you can adjust it yourself. They are very friendly, courteous and have good bedside manners. They offer you water before and after the massage. I recommend this spa.

This place is great! I had the deep tissue massage and the therapist was very talented and listened…read morewhen you answered about any injuries or tension, etc. Felt great after and can't wait to go back.

I had a massage and facial this past weekend. The shea drizzle massage with Laurel was the best…read moreI've had. She listened to my concerns and addressed each one. She worked out an issue I've been having with my back for months. It was only an hour but felt like more. I will DEFINITELY book with her again. I booked a Nourishing & Re-balancing facial. After looking over my skin, the tech she said recommended a vitamin C facial. At no time did she say...oh by the way this will add $33 to the cost. And added a $21 eye/forehead mask without telling me. So great experience until I went to check out. The additional $54 was a surprise.

My husband and I were treated at Complexions Spa for four treatments over two different days. The…read moreenvironment was very serene and relaxing, and the treatment providers were very good and very professional. Unfortunately, the reservationist, front desk staff, and spa attendants made many mistakes, lacking a significant level of professionalism you would expect at a spa of this caliber. These problems included making a mistake on the second day with one of my reservations where I was sent a male instead of female massage therapist for a 1.5 hour massage. When I brought it to their attention, the massage therapist (not the front desk administrative person) offered a half hour massage with a woman instead of 1.5 hour to "fix" the mistake. I told them I wanted to speak with the front desk person and strongly objected to the supposed solution; they came up with an hour massage with a free add-on (hot stone massage). I had to work hard for this - they made things much more stressful than it should have been. They also told us wrong information about their tipping policies for certain massage therapists and made it really difficult to tip people, did not tell massage therapists to wear masks for both of us (which we had requested ahead of time and they had done the first day), had a cold spa attendant greet us who was suppose to make us feel welcome but lacked warmth and social graces, another spa attendant touched me repeatedly (which you do not do with out consent), etc. When the owner, Denise DuBois, called to talk about the numerous problems I had outlined in an email, she was highly defensive. I felt SO tense and uncomfortable with how she behaved towards me that even though she apologized for our experience at the spa and ultimately offered two free massages (for myself and my husband), I/we could never imagine going back there; we did not accept the offer. We do NOT ever want to go back there again. There was a significant lack of warmth and empathy for the level of problems and mistakes from staff and the stressful impact of this in real time and when discussed later - it was quite shocking. We have been to spas and all types of treatment providers in the U.S. and in Europe and have never been treated so unprofessionally by the administrative end of a business. It clearly comes from the top down and is very problematic. Added note: I have a friend who warned me against this place, because she had been there a half dozen times, and they made a mistake every single time with her reservation. When I told this to Denise Dubois, she wanted to know the name of my friend (talk about this request being inappropriate), and she found it hard to believe what I was saying (again, inappropriate). I was really taken aback; a professional does not do this. My friend recommended another spa in Saratoga Springs that she loves. I am going to try them.

Went to their website to book an up-do and was very excited about my appointment, I've never had a…read moredisappointing service here. Booking online is quick and easy and I was able to get a slot in prior to my event that evening. I was greeted and welcomed in with lots of energy and things quickly turned to confusion for me as I was not sure why: 1. I needed to bring my hair dry to an up-do appointment (I have curly hair) -- every up do I've ever had at any other salon they actually have washed my hair first and then did my hair * my stylist told me it was not possible to dry my hair straight and do an up do in the time of an updo appointment. This caused major confusion and made my experience not really enjoyable as I was wondering why the stylist was mad I came to the appointment with wet hair. Additionally, I went online to check "how long" is an up do schedule for and its scheduled and priced the same as a wash cut and style at 1 hour and 15 minutes. My hair never takes more than around 20 minutes to dry and honestly, even without a Brazilian, my hair only took 40 minutes, which means it would leave 35 minutes for up doing. ----- I'm not sure if the stylist was rushing due to being overbooked or wanting a break or being mad my hair was wet. We had good chats and it turned into a decent experience about 20 minutes in once my hair was dried. ----- It is my fault I didn't come with any pictures I guess of what I wanted and they had no styling books that I could see. I told the stylist I wanted a "low bun thing that looks like a fold over similar to a braid that is a bit loose and has a bit of height and volume to the top and sides." Ultimately, it turned out alright - I had felt rushed the entire appointment which was booked for 1 hr 15 minutes, the stylist finished exactly at the 45 minute mark and that's with me taking 4 minutes to settle in. So the hair was 41 minutes for an hour and fifteen minute appointment. When I ask meta AI to create what I told the stylist, the hair I wanted came up, however, it was not what I received in person. Ultimately, the up do worked, photos came out okay and I can't blame anyone but myself for the fly aways and style, because I didn't bring photos. I don't know if I'll do this service here again, because 45 minutes of a 75 minute service and being told it was not possible due to me coming in with wet hair and not getting a shampoo.... This wasn't ideal. The fact you want clients coming in with dry hair should be somehow communicated to the client in the future. Plus, the stylists have different blow dryers, so getting a Dyson is not guaranteed. The experience was a lesson learned.

I'm not going to lie to you, I was extremely excited to go to this salon. The ambience was very…read morepleasing, and everyone seemed nice. The vibe was great at the start, people were friendly. But progressively got a little more shallow. I requested a full highlight and when getting bleached by Jayda she applied bleach directly to my scalp and I now have a bleach burn on my scalp. I informed her immediately after I felt it, to which we washed it out but even then after that my skin was practically red and bleeding. I thought after we washed it would be fine and here I am writing this review 3 days later because I'm super itchy and now have an extremely noticeable red spot in my scalp. Please please please do not make this mistake by being under informed. Know that you need to have a mask on your scalp before bleaching!

I've been going to Rebecca for about 8 months now and I can't say enough wonderful things about…read moreher! I've had some health issues where my hormones in my body kept changing and she was so helpful with changing my treatments as my body was continuing to change. She also helped me outside of the spa and if I ever had questions about my skin or my makeup I could always text her for advice. Overall my skin has greatly improved and she has gotten my acne under control! If you are looking for an amazing facial I would absolutely recommend visiting Rebecca!!

I've only lived in Saratoga Springs for 6 months, but I have been to Rebecca multiple times for…read morelash tinting and brow tinting/waxing and recently my first facial. For tinting and brows, I have never had a better experience. She took the time to learn my skin type (somewhat sensitive, prone to redness, and very fair) and adjusted the wax type accordingly. Coming from a very picky person, she shapes and tints my pros amazingly. As for the facial, it felt very personalized and I left feeling very renewed. She uses very high quality products and made the whole experience very comfortable. I highly recommend going to Rebecca! She's personable, professional, and very very good at what she does!