I found Spa Cascada via a Google search and booked the Cascada package (massage plus hydro facial)…read morefor my daughter and I. Samantha gave an excellent massage - she focused on where it was needed and I felt the back tension just melt away. Maria's hydro facial has my face looking 10 years younger! The atmosphere and furnishings really allow one to relax completely. It was the perfect end to our mother-daughter weekend.

This was the first massage my bf and I have gotten at a spa. We had gotten a gift card as a gift…read moreand weren't really sure what to expect. Kylie was our masseuse. She was amazing at her job and so kind! She made sure we were comfortable before and followed up with us after about where we were tight/recommendations for stretches. The reception area was really calming and clean (shoes off at door! they provide slippers!) with complimentary tea and nuts. Would recommend!

Mary Martin is beyond talented and knowledgeable. She's the magician of face & body care . I leave…read moreglowing. And I love the mud & sauna treatments. A must try

Detail oriented boutique day spa and home away from home. Mary is one of the most authentic people…read moreI've ever come across in my life and an absolute master with skin. I've been seeing her for 6 years for everything from acne treatment, facials, laser treatments, waxing, light treatments and everything in between. She's been a miracle worker in me and every person I know that has gone in!

I'll be honest with you, I'm not a big "spa" guy. However, I am a big "making my wife happy" guy,…read moreand she wanted to get a massage and bathe in the famed Saratoga Springs mineral water, so here we were. When I called in (booking online was very difficult) to make the appointments, they didn't have exactly what we were looking for available. They told me what was available, and we went with it: Sauna, mineral bath, and a massage for my wife. Sauna, and a cold plunge for me. Based on the few appointments available, I was expecting the spa to be busy when we arrived. It was actually completely deserted. I saw one other guy the entire time I was there. We got changed in our respective locker rooms, put on the nice robes and sandals, and went to the Relaxation Room to wait. The nice woman who checked us in told me that when my wife got taken for her bath, I should go to the sauna. So I did. I was in the sauna for about 10 minutes when it seemed markedly less hot. Because it was off. I had to get out of the sauna, put on some clothes, find an employee (not as easy as it sounds), and ask them to find someone who can turn the sauna back on. It runs on a timer, but they didn't think to check it would be on during the session for one of their two guests that morning? Seeing as how the sauna was half of my (not cheap) entire experience, this was a little off-putting. After we figured the sauna issue out, I was grabbed by my bath attendant. He led me to a room where it was clear that I had a hot bath waiting. I asked if the cold plunge would be afterward, he said there was no cold plunge but I could turn the bath colder if I'd like. I wasn't sure if I made a mistake, so I just went with it and hopped in the hot bath. About 10 minutes after I got in the bath, he came back and told me there was a mistake, and he had a cold plunge ready for me. So I got out of the bath, and followed him to a different room, and hopped in the cold plunge. Which was very nice. However, the runaround was also a little off-putting, and not the relaxing morning I was hoping for. All in all, the mineral baths are very cool. The water is unique and amazing and I'm glad we did it. For what it's worth, my wife said it was one of the best massages she's ever gotten. However, my experience was disorganized, and the facilities are a bit outdated. Beware: If you wear clothing into the bath, the mineral water will stain it. It would've been nice to have been warned about that beforehand.

The single star is only for the mani/pedi I got. First, I called and asked if they had gel polish…read moreand they said yes. Once in the salon, I picked out my color and waited. I was the only client, but the for some reason the tech sat 10 feet away from me and made me wait for ~10m before she came over to start my service. While waiting, I could take in the overall grunginess of the salon. I did not expect this at the Roosevelt, which is old but has charm and is usually clean. The floor linoleum was old and in need of replacement, or at least a deep cleaning. The pedicure was slipshod. My feet soaked in the lukewarm whirlpool for about 10m, then she took my feet out for the "massage", This consisted if her rubbing some lotion only on the front of my lower legs. Very disappointing. The manicure was borng as she made no attempt to make any sort of pleasant chit-chat, even when I did. I found out halfway through that they did not use gel polish, and both my mani and pedi had peeled off in a week. The whole thing cost me $120. It would have cost me $80 - with gel and much better service - in my hometown of Cambridge, MA. It's a good thing I downgraded from the deluxe mani/pedi, which would've set me back $145.

Such an amazing facial experience in Saratoga. As many others mention below, Crystal deserves ALL…read morethe stars! I would give 10 if I could. Crystal stressed that each facial is customized to the customer's needs. For every step we took in the process, she made sure to explain the ingredients and what it'll do to my face. Not only was it a great facial, but she also goes above and beyond to make sure that you're taking care of your skin properly. She was kindly shared tips on nutrition, skincare routine and what products to avoid, to use, etc. I'm new to the area and she also was quick to recommend restaurants, things to do, etc. Overall, she's just an enjoyable person to be around and chat with. After I left, I immediately told all of my girlfriends this is THE place to go for a facial in Saratoga as none of them have found places that they like here. This is also at a great location right off of Broadway. The atmosphere was inviting and peaceful. The entire set up was thoroughly cleaned and smelled of lavender (my fave).

Crystal deserves every single star given to her!! From the communication to the hospitality to the…read moreprofessionalism. She was AMAZING! I have problematic skin mixed with stress and she walked me through the process of taking care of my skin at home as well as which products I would need. I can't wait to return and see her! I wish I had taken a picture of the glow I had walking out of her establishment. FACES has such a peaceful and inviting atmosphere. The location is tucked right around the corner from the main strip. But don't be weary, the seclusion is like a well kept secret. Sort of an invite only establishment, lol!! Everything about FACES from the moment I walked in made me feel comfortable that my skin was in good hands. Lastly, during my appointment from consultation to treatment, each step felt effortless. I didn't realize how much time had passed and was almost disappointed that I had to leave! Thank you Crystal and see you soon!! -Kim

I had a massage and facial this past weekend. The shea drizzle massage with Laurel was the best…read moreI've had. She listened to my concerns and addressed each one. She worked out an issue I've been having with my back for months. It was only an hour but felt like more. I will DEFINITELY book with her again. I booked a Nourishing & Re-balancing facial. After looking over my skin, the tech she said recommended a vitamin C facial. At no time did she say...oh by the way this will add $33 to the cost. And added a $21 eye/forehead mask without telling me. So great experience until I went to check out. The additional $54 was a surprise.

My husband and I were treated at Complexions Spa for four treatments over two different days. The…read moreenvironment was very serene and relaxing, and the treatment providers were very good and very professional. Unfortunately, the reservationist, front desk staff, and spa attendants made many mistakes, lacking a significant level of professionalism you would expect at a spa of this caliber. These problems included making a mistake on the second day with one of my reservations where I was sent a male instead of female massage therapist for a 1.5 hour massage. When I brought it to their attention, the massage therapist (not the front desk administrative person) offered a half hour massage with a woman instead of 1.5 hour to "fix" the mistake. I told them I wanted to speak with the front desk person and strongly objected to the supposed solution; they came up with an hour massage with a free add-on (hot stone massage). I had to work hard for this - they made things much more stressful than it should have been. They also told us wrong information about their tipping policies for certain massage therapists and made it really difficult to tip people, did not tell massage therapists to wear masks for both of us (which we had requested ahead of time and they had done the first day), had a cold spa attendant greet us who was suppose to make us feel welcome but lacked warmth and social graces, another spa attendant touched me repeatedly (which you do not do with out consent), etc. When the owner, Denise DuBois, called to talk about the numerous problems I had outlined in an email, she was highly defensive. I felt SO tense and uncomfortable with how she behaved towards me that even though she apologized for our experience at the spa and ultimately offered two free massages (for myself and my husband), I/we could never imagine going back there; we did not accept the offer. We do NOT ever want to go back there again. There was a significant lack of warmth and empathy for the level of problems and mistakes from staff and the stressful impact of this in real time and when discussed later - it was quite shocking. We have been to spas and all types of treatment providers in the U.S. and in Europe and have never been treated so unprofessionally by the administrative end of a business. It clearly comes from the top down and is very problematic. Added note: I have a friend who warned me against this place, because she had been there a half dozen times, and they made a mistake every single time with her reservation. When I told this to Denise Dubois, she wanted to know the name of my friend (talk about this request being inappropriate), and she found it hard to believe what I was saying (again, inappropriate). I was really taken aback; a professional does not do this. My friend recommended another spa in Saratoga Springs that she loves. I am going to try them.

I've had so many facials. What's more, I've had so many Biologique Recherche facials. And the…read morefacial I had from Andrew at Skin by ASK was HANDS DOWN the best (either that or my skin has way improved naturally ??) I can't recommend him enough -- super easy to talk to and schedule with, very courteous and gentle in treatment, totally relaxing, and my skin feels amazing still 2 months later. He recommended one product in particular that I think has also made a huge difference. Bravo Andrew!!!! Thank you for your work :)

Andrew has been my go-to for skincare for years now. My skin always look amazing under his guidance…read moreand he always takes his time to customize a routine fit for your skin. Go to him for a facial and let him do his magic and I guarantee you'll see results in no time!! Oh, and his facial massages are to die for - you'll see what I mean when you go

I went in for a facial and foot massage with Michelle, and I have had a facial with her before, and…read moreit was so relaxing and I would highly recommend.

I had a fabulous 2 hour Scalp Spa Treatment with Lisa Liptak - the owner. She was absolutely…read moreamazing. I learned so much about the health of my scalp and the treatment made me so relaxed. My scalp and hair has never looked better! What a great treatment to get to elevate your scalp and hair! This is a must for anyone looking to pamper their hair and scalp.

I had a great time -- my husband and I came for a couple's soak in mineral water. Thirty minutes,…read moreand we each had our own generously-sized tub (he really liked that because tubs at homes and hotels are typically not big enough for him). It was relaxing, clean, smelled good, and the staff were kind and professional. I'd happily come back again. Also - I sent an appointment request through yelp, and someone called me within an hour even though the business was closed. It was so easy because they were very responsive.

The location that used to be The Crystal Spa got a nice modern update. The lobby feels vibrant and…read morethe staff is very friendly. My massage therapist, Steve did a wonderful job with the massage. Minus one star for the room that was a bit cold throughout the massage. Cheyanne, the guest attendant was very attentive and helpful. Check out their holiday sale or check in on Facebook to get a free Sauna and mineral bath.

What a wonderful find! A beautiful little spa on Broadway. I had a facial that I swear gave me back…read more10 years! Diane was so personable and also added a complimentary Jane Iradale mini make up session. If you have not visited this spa, you are missing out on a wonderful experience!

Amazing Spa one of the best and excellent customer service; and I have had massages all over the…read moreworld. Super impressed with Lisa; she is an amazing massage therapist highly recommend her and overall the spa as the staff is welcoming, friendly, caring and more to your needs and I could keep going and going. It's also so pretty you will enjoy the ambiance plus awesome oxygen treatments. Don't delay treat yourself today and Diane is an engaging owner of the spa and she too is fabulous! Thank you Diane the service reflects greatly on you. To everyone in Saratoga area and visitors: Just do it! Enjoy and Cheers

Absolutely terrible pharmacy in terms of customer service and communication. Try calling - you'll…read morebe left on hold forever (not enough staff to handle in-store and in-calling needs). The counter people in the pharmacy are not highly skilled at finding existing prescriptions - I've been told before by counter staff that there are no prescriptions in the system for me (which would have caused me to have to contact my doctor and take up their time re-sending it) - yet the pharmacist (which I asked for) was able to easily find it. The pharmacy often does not have certain medications in stock. Be ready for multiple delays if this happens: 1) they have to order the medication, 2) they have to process your insurance, 3) they'll tell you the Rx is ready but when you go pick it up (and wait in line) you'll be told they're out of that medication. If you press them, they'll MAYBE discover that it's there - but still in the shipping crate - at which point they'll ask you to come back later to pick it up. I've had to wait more than a week multiple times, to get my medication because of these sorts of problems. The pharmacy has not prioritized streamlining their systems - for example, processing your insurance at the time you present a prescription - to save you that wait wen you come back.

if items are on sale 2/3.00 then it shouldn't matter what the items are. false advertising. i was…read moretold that it had to be the same item in order to get it at that amount. There was no sign for it. the cashier [Indian girl who looks like and acts like a boy] gave me an attitude about it. she called another person to do the return for me since she had a line. bad customer service and will never go in there again and i will tell others about it!!!