I had an incredibly frustrating and disheartening experience with Skin Vitality in St. Catharines…read more I went in for a consultation March 21 2025 for lip filler and was offered a "zero money down" payment plan through Affirm. What they NEVER mentioned to me was that this plan is non-cancellable. The lady never discussed the refund policy, exchange policy...nothing! I was guided through the Affirm setup on my phone right there sitting in her office before signing any paperwork and then handed a document flipped upside down, told to sign it--no explanation, no transparency. I take responsibility for not reading both sides of the paper, but their approach was clearly designed to rush the process. The entire sale felt very pressured and rush and they left out vital information. Only *15 minutes* (literally!) after leaving the clinic, I called to cancel because I felt overwhelmed and realized I wasn't ready to commit to lip filler. I've never had anything done to my face, and the anxiety hit me hard. At this point, no payment had been processed and no service was rendered. Still, they absolutely refused to cancel the Affirm contract. I've gone back and forth with their patient care team and Sarah Papageorge, and there has been zero empathy or flexibility. They continue to insist that I signed and must pay--even though I reached out immediately. The only option they offered was to use the credit on a different service, which I do not want. I don't feel comfortable having anything else done with a clinic that treats people this way. The fact that they have no refund policy and refuse to work with Affirm to cancel a plan when no services were provided is appalling. This situation is absolutely ridiculous! I filed a BBB complaint and Skin Vitality gave a generic FALSE response saying things about the contract that were not true and stated I was verbally told about the cancellation policies which I was not! It was never mentioned in the consultation! Also, I advised them that I confirmed im pregnant and can not safely have anything done and they have completely ignored that. Never acknowledged it! What type of business refuses to look at a client case by case and make reasonable exceptions? Im in disbelief and appalled. Look on BBB and there are several other complaints about this payment plan and how people are locked into it without any exceptions. They clearly care more about profit than people. I would strongly advise anyone to steer clear. Their customer service is cold, dismissive, and completely lacks compassion. Avoid Skin Vitality at all costs.

Got my lips done by Nicole, she's ammazing! Also as o got 30…read moreunits of Botox. I had responded to a Facebook ad. Love and recommend this place to everyone:) Staff is super friendly and makes you feel super comfortable:)

Veronica and Dr. Jane Burk Vassallo are absolutely wonderful. Highly skilled and very caring and…read morepersonable. The treatment I received has made a wonderful difference in my self-confidence.

Dr. Jane Burk-Vassallo of aspireMD is in a league of her own. The highest skilled and most artistic…read morefiller and Botox injector I have ever had work on my face. A perfectionist that understands the aging of a man's face and results are the most natural I have ever seen. I've been around the world for 2 decades and met my share of doctors and plastic surgeons. None compare to the sheer professionalism of Dr. Jane Burk-Vassallo of aspireMD.

I went to see Lori for severe pain . After my treatment I left pain free. It is the first time…read morein 6 yr that I have not needed any pain meds. This is day 2 and I still feel great . Thankyou to Lori for everything she did she is amazing. I will definitely be booking more sessions.

I'm a trans woman and I went to Confident Image for Electrolysis to treat my facial hair dysphoria…read more Both France and Oleksandra are some of the kindest and most supportive people you'll meet, and I absolutely recommend here as the #1 place for Electrolysis in the Niagara region! I would drive here all the way from Fort Erie because there was no comparable practice anywhere else across the entire region! Oleksandra was the main person who treated me and she made me feel very comfortable and never once made me feel bad, and the treatment held as little pain as possible with Electrolysis! Electrolysis is even a great price here compared to other regions. I had to stop going due to moving back to London Ontario, and I'm really going to miss going here. If you live anywhere within a 40min drive here, this is 100% the place to go for electrolysis!

We LOVE LOVE LOVE Alumier! It's the BEST Sunscreen we have…read moreever used!! It keeps our fair skin protected all year round. ‍It works great as a primer under my foundation and doesn't even trigger my rosacea! My daughter uses it by utself and it leaves a light pinkish pearlescent sheen that makes her skin glow! Thanks France for the excellent recommendation! France is such an authentic caring person who is very gentle and professional. She also permanently removed a few rouge chin hairs of mine that were troublesome. I highly recommend her products and services!

I get microneedling and brazilian laser hair removal and have been loving the results!read more

From the owner: Offering affordable laser hair removal, microneedling, IPL skin rejuvenation, chemical peels and…read moremedical grade skin care. All services provided by experienced and professionally trained technicians. Bundles and packages available to save money!

I found the founder and clinician Lois to be very attentive and professional. The spa is sparkling…read moreclean and very inviting. I was very happy with the work that was done to me. I would highly recommend the spa to anyone considering going there. I have been there three times now and will be going back.

i attended recently for permanent eyebrow make-up. i…read morereturned a couple days later to get the procedure corrected as my eyebrows where not even. i followed the instructions of rubbing the areas with vaseline frequently and keeping them coated with vaseline to prevent scabbing from forming. once my eyebrows had healed a week later one eyebrow was only half completed and the thickness of them was not at all close to one another. i called and made a 2nd return appt to get the job i originally paid for completed. i understand that touch-ups are required from time to time but when i paid for the original procedure i did not expect to have to repay for the original procedure to be completed properly. at my third appt for correction, Lois refused to do any more treatments to me unless i paid her more money, she accused me of not following her post-treatment instructions with the vaseline and told me the reason my eye-brows didn't turn out was because i didnt follow her instructions. i am a nurse my profession and do know proper post treatment instructions even without her instructions but when i asked if she would refund what i paid or atleast part of, to go and get my eyebrows corrected somewhere else as i still only have half an eyebrow over my right eye, and i still have to also pencil in areas of uneven brow, she point blank told me she would see me in small clams court. i highly caution anyone who is planning such a procedure based on my own personal experience. this has been very disappointing and i do NOT recommend services from her. i have photos if anyone would care to view.