On time, on schedule, professional and courteous. Awesome…read morework from start to finish. Highly recommend

The 3 moving men were great. The office manager AMAL is condescending, omits details to say the…read moreleast, and acts impatient if you dare to ask questions. Original quote of 1250 ended up being 1900 including deposit of $200. So paid cash of 1700 upon LOADING of truck( as in contract). Job estimated at 5 1/2 hours at $235 hour. Took less than 4. And if it would have been more than 51/2 hours of course it would be added . BUT HAHA WHEN i asked IF I GET A REFUND FOR LESS TIME, of course answer was NO. She needs training in appropriate customer service . I would be satisfied if the $200 deposit was credited back to us.

DO NOT USE PRIME STORAGE Here is my detailed experience,…read morewhich caused me to move out in just 1 week. It would have been sooner, but I work 12 hour week days, which made this waste of time even worse I booked a unit over the phone with the call center. She took my payment and said lease would be emailed to me. The only email I got was the payment receipt. Before moving into the until last Saturday, I also got an automated text from prime. Last Saturday morning I called in to get the info on my unit, since I never received it. The nice gentleman gave me my unit number 1137 and the emergency gate code. The office wasn't opened yet so I proceeded to unload the first truckload. On my way out, a female employee was entering the building. I told her that I needed to sign my lease but wad confused, the unit was smaller than I rented and there was no handle/lock on the door. She asked me to come back, so I did. I returned a little while later. The "owner" of the Location was there. He told me that the call center does not know what they are talking about, that the unit they assigned me should not have been on the market because it has maintenance issues, including not having a handle/lock. He told me not to worry, that he would get me into the 10x15 for the $70(ish) that they told me on the phone. The"owner" and the female employee helped me relocate my items to the 10x15. He offered me a ride back to the office, and proceeded to drive like a maniac, doing jerky back and forth, flying to the office... They asked me to come back in an hour to sign the lease. I went to Topton to get a truck load, returned, and unloaded into the unit. Then I went into the office to sign the lease. That is when they informed me that it would be $130. Obviously, I was dumbfounded. They bait and switched me twice. He then had the audacity to ask me if I wanted to move my stuff AGAIN. I told him no, it was 2pm and I have been moving my things in the freezing cold since 8am, I also had to be at work in Allentown in less than 2 hours. I was clearly upset. He said I could come back the following Saturday to move my unit (again) After letting the situation settle in, I was not comfortable at all with the situation. I contacted my attorney and he filled me in on the federal bait and switch laws and advised how to proceed. I put in a call to cooperate and explained what happened on Monday, letting them know i had spoken to my attorney and requested resolve by Saturday or iwould be relocating. Soon after, the "owner" of the Quakertown location called me. He was extremely rude and unprofessional. He asked me what my malfunction was...He would ask me a question, then proceed to talk over me. I ended up having to call the call center and let them know that he was not permitted to contact me any further. By Friday afternoon I had still not received a call back from cooperate, so I called for an update. I again was asked for a description of what happened but wasn't offered any resolve...just a promise for a call back. I advised again that I needed to know as soon as possible, because with no answer, I'd be relocating on Saturday. Well, Saturday afternoon came and prime corporate never contacted me. I fortunately found a much more professional facility with a temp controlled 10x10 for only $50. I removed my items from prime and called to let them know, and requested a refund for what I had paid. A photo of the "snow removal" at prime today for laughs, even worse that this is a "handicap" unit... TLDR- this storage facility is unprofessional, scammy, and run down. The person in charge is highly unprofessional and cooperate absolutely does not care how their facilities are being run.

JUNE 20, 2024: STILL WAITING FOR $411 REFUND FROM PRIME STORAGE in Quakertown. We pre-paid for unit…read more# 2034 but emptied it and closed the account on April 19, 2024. I've gone into the office and called customer support 10+ times and just get the run around. Every time I call, they tell me someone will contact me and I never receive a call back. I asked to speak to a manager or the accounting dept and they will not provide that information. Do not use Prime Storage, they are not a trustworthy or reputable company!