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Space Shop Self Storage - Massillon

1.0 (1 review)
Closed 9:30 am - 6:00 pm

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1 year ago

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Little Lifters

Little Lifters

3.5
(2 reviews)

Their communication was great but when it comes to the actual job of moving and packing, it was…read morechaotic, very slow and disorganized. They came to our house 1 day before the move to check the inventory of items to move and were supposed to pack up our kitchen. On the day of the move, they showed up without packing supplies and later went to get the boxes. They brought only 4 boxes which clearly were not enough. After the 4 boxes were full, they used our own packing bags. The packing of the kitchen stuff was poor and they basically just dumped everything in the bags randomly and still left items behind that we eventually had to carry in our car. They took almost 7 hours to load the truck and this was just a 3 bedroom house and they had to pack only the kitchen. Everything else was packed already. They did not bring the plastic mattress covers and ended up wrapping the mattresses in a cheap plastic which did not cover the mattresses completely and ended up soaking and staining the new mattress. Further, the sofa was not wrapped completely and ended up getting soaked and stained too. Lastly, the furniture items were scratched at multiple places. They were way off the timeline that they originally estimated for our move. I would recommend them only if your move is small (1 bedroom or so). They are clearly not experienced and skilled enough to handle moves larger than that.

Very good experience using them with my home move from Akron to Cleveland. Everything was…read moretransported safely and with care. Dalton and his team were very professional and knowledgeable.

Advanced Moving Company

Advanced Moving Company

3.9
(7 reviews)

I am so happy that we got to know Vincent and his friend and that we used advanced moving for our…read moremoving from CLE, OH to Buffalo, NY. They were very efficient, professional and very reasonably priced. They certainly made our move out stress-less and we truly enjoyed having them. We hired them last minute after we had an issue with the moving company we had. They got back to us in 20 mins after my initial text close to midnight. They showed up on time and they arrived to Buffalo on the o'clock as they promised. We moved out at least 7 times in the last 10 yrs and advanced company by far was THE BEST. I will definitely recommend them to my friends in Cleveland.

This is a rookie company that I choose to use. They were professional however they packed the truck…read moreto capacity and a few items were damaged. We discussed the issue and the owner agreed to staple my brand new box spring that he damaged. My move was on 8-30-2019. However after trying to reach him numerous times he finally just ignored me even 3 months later. I did have two additional family members assisting me. Once things got damaged the company defense was that they don't know who actually damaged it. (Never add your own help). I also had a mirror that went missing. I asked him to check the truck he rented to move me and he ignored that as well. He adjusted the price but my move was still over $300.00. Even after he ignored me, I never disputed the charges. But this company is amateur and unprofessional. I would not recommend.

Affordable Movers

Affordable Movers

2.2
(26 reviews)

Horrible, horrible moving company! Please find another one - seriously. My husband and I moved from…read moreWisconsin to Texas last week (June 18th, 2017) and they kept delaying our pick-up time which by the end of it was 2 & 1/2 days late. We were fed up by the 3rd day, and decided to cancel with them and get a U-Haul truck and load it ourselves. (We should have done this the first time they told us they would be delayed.) After finding bad reviews that were hidden beneath all the "good" ones, we just did not trust them to ever come, and we did not trust them with our belongings anymore. They have "5-star reviews" on their website and on here. But I dont trust those are real reviews from real customers. Listen to all the 1-star reviews!!! Those are the accurate ones. I would give this company zero stars if that was an option. Dont trust them with your stuff! We're trying to get our deposit back since our cancellation was their fault. So far, they are hanging up on us and acting very rude on the phone. Just awful customer service from a "family company" as Michael the salesman had told me. I will be posting this on all platforms so all the people who look them up will know!

RUN, DO NOT WALK, AWAY FROM THIS COMPANY!!…read more Paid over $3000.00 for a move from CT to FL. They were a day and a half late in arriving at my house to begin the move. I was given several excuses (delay at prior destination, flat tire, LOST!!!), and when they finally showed up, the truck that arrived was 3/4 full with another customer's belongings. Took several pictures of this, as well as of all of my items prior to being loaded into this disaster waiting to happen. I was told that my things would be stored in a facility in Palm Beach, FL, so that scheduling delivery would be quick. Another "alternate fact." When I called to schedule the delivery 2 weeks after the pickup, I was told that my stuff was put into storage in NJ (so they say...), which meant that my delivery would be delayed by a week sue to a storm. How convenient. When my things finally arrived, several items were missing. More were damaged. The two boxes that I marked as "Fragile" were completely destroyed, almost as is they went out of their way to do extra damage to them. Wooden chairs broken, furniture scratched... None of the boxes were moved past the front door to my new home, even though their contract states that the 1st set of stairs are included, leaving it up to me to do the heavy lifting. Upon placing a claim, I get an email stating that they need 30 days to process it. I waited the 30 days, and after no response, sent another email. Again, silence. Finally, after 2 calls, I get someone on the line who "transfers" me to customer service, and got hung up on. Finally got through to a person, who said that the claims department would send me an email about the status of my claim. What I received was a form email referring me to an outside claim service website to "start my claim." WTF??? What have they been doing for the last 45 days? Now starting the claim process over, still missing my stuff, no acceptance of responsibility on behalf of this company whatsoever. Do yourself a favor and pay the extra grand for a real moving company, or save the extra grand and do it yourself. Either way, you'll be better off.

Space Shop Self Storage - Massillon - selfstorage - Updated July 2026

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