If you value your items avoid this place completely. They have no camera system at all although…read morethey'll lead you to believe that they do. There's a lot of break-ins and a lot of sketches stuff goes on at this location. Storage unit was broken into and wiped out and management acted like they was helping out but after speaking with Akron Police Akron Police says they've warned them and told them to get the security cameras so they will at least have something to go off of once a unit is broken into but they have failed to do so. Taking care less all they want is rent every month and it's went up twice in a year what they're paying for I don't know because they have no security whatsoever security guard comes for a few hours at night time but leaves before daylight.

Terrible customer service and business practices.....if you take the risk of doing business here…read moremake sure you have everything in writing. They overcharge, don't return security deposits unless you chase after them for months, and are the slum lords of the storage unit business!

under new ownership. this place is amazing. Lost my key twice was given a free block each time and…read moreprevious lock cut off.

I had a very heavy trophy cabinet. I had to put in my storage unit only to find out my key was lost…read moreto the lock. Thankfully Management was there and gave me a complimentary lock to replace the one that had to get cut off. Even went out of his way to help me unload the trophy cabinet. Much to my benefit and the rest of the people who store their things there, they put in a new working elevator at the front dock It made everything that much easier and took off about 20 minutes of me unloading. It's good to see that this place is is back on track and under New Management.

Try NOT jacking up the price 3x, within a 3 month period!! Not only was this done to me, but to my…read morebrother and COUNTLESS others, who can no longer afford to keep their items. I see moving trucks there ALL the time, with people MOVING OUT of that facility!

This place is not great. I highly recommend looking elsewhere for a storage unit. I was told my…read morerate would always be $60 but they doubled it, then the manager insinuated that I couldn't afford it which was the last straw. I immediately told them to cancel. The district manager called and basically did nothing but defend his manager, call me a liar and then brought up personal history (my divorce) which kind of was unnecessary. I feel like these people are really going to be losing a lot of business, I'm hearing tons of bad things from other people now that I'm actually looking at reviews...they are great on day 1 when they want your business, but wow are they bad after that....

Yelpers, This place…read moreis a scam. Do not rent here!! The employees/ owner never answer the phone, and the gate codes do not open the gate. Beware of going here. if you've paid change all your info and cancel your card! I'm attempting to do the same. Edit: I changed all info successfully and currently renting elsewhere.

From the owner: Clean, affordable storage with 24hr/day access and security. Outdoor car/RV storage available as…read morewell.

Hey Yelpers,…read more November 2023: I moved out of town and needed to pack up a Uhaul truck and take everything with me. My furniture, items from other countries, clothes, shoes, dishes, you name it, I was ready to move it to my new place. Imagine my dismay to find rat feces and urine over everything in my unit, my bed eaten through, boxes and papers eaten through, suitcases, shoes, I mean everything urinated and defecated on by vermin. My heart broke and my brother had to calm me down as I tried not to cry at all that was lost. Memories, so many memories and souvenirs gone to a lack of proper cleaning and disposal of unapproved items in other storage units. The process of getting refunded for my items has been awful to say the least. I did not have insurance (if I did they would have been more careful anyway). Vermin control: It is clear that Uhaul improperly cares for the units at this location. My unit was so infested that I almost passed out from the smell. Moving boxes was a harrowing ordeal since feces and eaten pieces of paper and boxes kept falling out of them, further dirtying the unit. It is so disguising, yes, I'm still paying for a rodent infested unit. Refund: After explaining that I held my end of the bargain with Uhaul by keeping my unit cleans and free of food, I asked for a refund of all my damaged items. For example, my bed was eaten through and defecated and urinated on, my blankest and pillows held dead mice including their feces and urine, my couches had feces all over it and my boxes the same. In asking for a refund I had been receiving the most awful runaround I've ever experienced, including continual offers to "biohazard clean" my items as if I'd trust them again to clean ANYTHING! In February, administration offered a bit more but again not near what I lost. Their first offer barely covered my furniture and my mouth dropped as they confirmed they have to add depreciation to my items even though their vermin depreciated them further, which to me should cancel out any depreciation factors. When administration offered a different amount it was in a very rude manner, as if he were talking to someone beneath him. He then stated my items would be given to charity if I don't pay. Let me tell you! I have paid every penny due to Uhaul, he said that because he was angry and NOT because it was something that needed to be said. I could no longer communicate because I was baffled. It took months for me to get over his email. I messaged maybe two weeks ago and have not received a response. Honesty: When I first started working with them I was getting ignored left and right. It was so bad that I had to call from different numbers just to get an answer. At the time, I was working with the manager at this location, however after finally writing a formal letter I stopped getting ignored. Since I wasn't getting an answer from even the manager's superior, I accepted help from Repwest, their insurance company. The adjuster to which I was assigned, Jamie Huber, was rude, impatient and consistently talked over me as I attempted to communicate with her. I could no longer stand her disrespect so I spoke with her supervisor who was able to secure a quote but only after claiming that my first invoice was denied so I needed a better receipt. When I asked for the formal denial letter he could not and has not provided it. UHAUL LOCKS: Do not buy their locks! Bring your own! After accessing my unit again in December everything was in array and on different sides of the unit. The manager was with me so I asked her who accessed my unit if Uhaul does not have a lock to open it. (I'll clearly label and add pictures so you can view them.) The VP communicating with me argued quite strongly that there is no way my unit was accessed but stopped talking about it completely after viewing my proof. A worker even said if I was locked out I could try one of their keys. There were two dead mice in front of my mattress. After checking a few months later they were gone!! I guess they rose from the dead and ran away! ‍ Something else creepy happened as well. I went to my unit earlier this year and almost immediately after I arrived a truck pulled up a few feet away from me and then left after about five seconds. What the heck?! I'm currently looking for a company to help me clean the unit.

This is the worst U-Haul location there is. The supervisor is a complete jerk who always looks for…read moreways to penalize you and will completely disregard any you as a customer. I've rented from U-Haul over 100 times during the last 5+ years and this supervisor is the worst. Go to the Tallmadge Ave. location if you don't want to be stiffed with extra penalties.