We have stayed at Lazy Acres quite a few times over the years. I called earlier today to make reservations for 2 nights at the end of September and the lady helping me was real nice, found us in the computer, made the reservations, took my credit card info and said she would email me a confirmation.
Several hours later the same day, the lady called me back and advised me that there was a problem and that the computer would not take the reservations and that they could not accommodate us. I was very confused so I inquired as to what the problem was and she just continued to say the computer would not take the reservation. Knowing that was not the truth, since the computer had taken the reservation earlier when I made it and she was not saying they were having computer issues, she was saying that we could not stay there. I could hear a man telling her what to say in the background.
As she insisted that the Computer said......I advised her that a computer only knows what a Human tells it and that if there was a problem, I would appreciated knowing what it was. She then stated that we had a history of making reservations and not showing, therefore preventing them from renting their campsites.
I was floored as that has never happened. Could we of possibly made a reservation at some time in the past years and had to cancel, yes that could be possible. But honestly I could not remember any times so I asked for her to tell me when this happened. Life happens and if I ever have to cancel any travel reservations, I always do so in advance and pay any cancellation fees.
She verbally told the man what I was requesting and he told her to tell me it was last year. Well if all this is in the computer, then why could they not give me any details. If I had done something wrong, I wanted to know what it was. In pursuing this on, he continued to tell her what to tell me and she kept saying the computer said....blah blah blah and I reminded her that the computer only knows what a human tells it and that I could hear the owner telling her what to say in the background and that he obviously did not have balls enough to speak to me directly, well he came flying on the phone then screaming and yelling at me and telling me he had plenty of balls and hung up on me!
When I got off the phone and shared with my husband what had happened he said that he had an issue the last time we had stayed there with the owner. He had gone up to the office to see if we could extend a day and the lady said yes and he paid her in cash, and he did not get a receipt.
The owner came by the site after check out time and reminded him that we were suppose to be gone and he told him he had extended a day and paid the lady in the office. My husband went back up to the office with the owner and thought everything was straightened out, the lady he had paid was not there then, but evidentially it was not. And instead of getting to the bottom of that problem then the owner evidentially "Black Balled" us.
I have been in business my entire life and I am over 65 years of age and I have never been treated so bad. If this is they way they treat their customers, I wish them the best of luck because they lost a good customer today. read more