First, I would like to say that this review is specific to this location. Our daughter actually started at the Cary location and we found the teachers to be outstanding and the experience stellar. I would highly recommend that facility.
Because of our location we switched to the Glenwood location in the fall of last year and to start the room was much smaller. I wasn't excited but we had had such a good experience in the Cary location I was willing to try it out. From the beginning the communication was non-existent. Sure, they post what is supposed to be happening curriculum-wise but I never saw that happening or proof of that happening when I went into class or in work that was sent home. I have a flexible work schedule and come at many different times in the day and in 6 months I never saw anything that impressed me when I came in the classroom. We never got art or work or reports sent home. It took me speaking to the administration before we saw any of that coming home.
Second, we got around 5 incident reports of our child being bitten by another child. I am not in anyway deluded to the point that I would think something like this would not happen in that setting but when we spoke, my wife and I were teachers and she still is, to the teachers we were told that kids would be kids. There were no plans to address the behavior with rewards for not-biting, sticker charts to show success, but only a policy to address it with the parents if there were 3 biting incidents in 5 Days.
When I spoke to the administrators they say they need time but I haven't seen any real changes. It feels like the staff is untrained at handling behavior, at incorporating academics, and that the main positive is that they speak Spanish.
The kicker is - this place isn't cheap. After trying to get the issues addressed and seeing no real responses we have decided to find other places. I wish this place was better. I want to take them to a nice well-run daycare and show them what they are doing with the kids in the classroom and tell them all of these things are possible in Spanish or just get them cross-trained by the staff at their own facility in Cary.
After 6 months I can't recommend this place for the money. There's better out there. read more