Dont get your glasses from Holmdel! I would rather not see then buy a pair of their glasses. Few things..wasn't welcomed nicely at all. 2. Lady who was helping me was nice...until I took a pic to show my daughter, she scolded me " Don't EVER take a picture of the lenses, the owner will lose his mind!" Ummm ok. I was so embarrassed. For me or for her? BERKOWITZ is owner. Calm down! You must drill it into your employees. Poor lady. Guess i will get my Burberry $330 glasses elsewhere. ​ read more

The Customer Service is awful and hasn't change for years. If I can only give a 0 review, maybe they deserve a 0 review. I wouldn't recommend this place. read more

Do not go there! After Dr Lynn left I continued with a new woman Dr. My eyesight has gotten very bad in a matter of months. even with glasses/contacts I felt something was wrong. she told me it was in my head and acuse me of exaggerating symptoms. she even refused to sign papers for my job so I wouldn't have to work with fine print. The girls at the desk are rude and nasty to boot. I went to see a real eye dr a Opthemologist, I had grade 4 cataracts! No wonder I couldn't see and why the fast progression in my eyesight. It wasn't in my head! I got surgery and now I can see without glasses or contacts. They are awful at Spare pair and so are Drs! My Opthemologist said she was a horrible Dr and I needed surgery. That's why I was seeing halos and spots in front of me. I even got a 3 rd opinion and was told get surgery. Do not go this dump, you will regret it! read more

Having moved from NY I needed a new optometrist. I had my initial exam with Dr. Lin and he was very nice and professional. Clean and modern store. I was able to order my contacts with ease. They even had rebates on file (so I didn't need to research myself)!. read more

If you like being abused this is the place for you. The worst customer service. I have been a customer for many years and need to move to a different eye doctor. They did everything possible to prevent me from getting my medical records moved to my new doctor. I guess their customer retention policy is to hold my medical records hostage. My name is Bill Geier and my cell is 732.489.5825 feel free to call me for a full description of their terrible service to a long time customer. BTW they were a descent place for many years but lately they have gone downhill badly. read more

Buyer Beware! If you have insurance please note that when you call to make an appointment for an eye exam the person answering the phone actually has been trained to know what insurance this place takes. I asked 3x before making my appointment are you sure? The response was always yes. So today at noon I show up and wouldn't you know it I get the snarky " we don't take that kind" and Mr Charming sticks his nose back into the computer after calling someone to confirm. TRAINING.Couldn't the point of first contact have called before I drove over. I am always leery of store front doctors and this staff just reaffirmed my doubts. Hey thanks for wasting my time slacker. read more

We started going to The Spare Pair 3 years ago when my daughter had to start wearing glasses right before her 1st bday. I was scared and devastated but the staff at TSP made us feel so comfortable especially my daughter. Michelle is amazing!! She is so knowledgeable and our eye doctor still compliments how well she fitted my daughter for her glasses. We just went back last weekend to get a new pair of frames and it was the same great service. They are very COVID aware and make looking for glasses easy and safe. If anyone in your family needs eyewear don't hesitate to stop in. You won't be disappointed. read more

Holmdel Spare Pair is THE BEST!!! I wish I could give them 10+ stars because they deserve it! I have been a patient of Spare Pair for the past 15-20 years. However, this was my first time visiting the Holmdel office. I was seeing floaters for a couple of weeks, so I called up Spare Pair to get it checked out. The only available appointment was at the Holmdel office, so I took the appointment. I walked into the office and I was immediately greeted by the friendly staff (Michelle, Jordan, Dylan & Erin) who went above and beyond to ensure all COVID safe precautions were taken. This is so important during these scary unprecedented times. Shortly, after checking in I was seen by Dr. Lin. Dr. Lin took a look at my eyes and talked me through the how and why of why I was seeing floaters. He spent a good amount of time talking to me and answering all of my questions. After speaking with Dr. Lin I felt educated and aware. Dr. Lin assured me that the floaters were nothing to worry about which gave me peace of mind. After finishing up with Dr. Lin, I worked with Jordan and Dylan to pick out a new pair of glasses. Jordan ran my insurance and advised me of exactly what I was covered for. Then, I told Jordan what my price range of frame looked like and what type of frame I was interested in and she did an excellent job at helping me find the perfect frame. Dylan also helped me in making the final decision of which frame to choose. I appreciated both of their honesty and kindness during this process so much! Also, I must add Spare Pair in Holmdel has THE MOST BEUTIFUL frames. I could not believe the huge selection they had! Not only was their selection huge, but affordable too! Michelle does an awesome job at choosing the frames for the store. Michelle also helped to measure my face for my frames. She made me feel confident in the frame I chose too! Michelle also made sure that I was fully taken care of and satisfied with my experience. Michelle is truly dedicated to excellent customer service! Thank you for making my experience such a lovely one! read more

Don't go here the doctors only care about making a profit. I have been buying eye glasses from here for 10 years and when I decided to try another route (online) they refused to give me the pupillary distance in my prescription. They're withholding my medical information because I don't want to buy my glasses from them anymore! read more

First let me start off by saying Dr. Lin is absolutely the best. I used to go there and see him and then buy my glasses there. The selection is great, however after my last purchase I realized that I greatly overpaid and will not go there anymore other then to see the Dr. As for the front desk, true they aren't the best, but all they really are doing is checking me in. So.. I highly recommend Dr.Lin and know your pricing, because a pair of glasses that was supposedly a fancy European brand and priced as such, really wasn't that fancy. read more

I wanted to take a minute to write about the great experience I have at Spare Pair, Holmdel NJ. Dr. Lin, the optometrist, gave me a thorough exam and took the time to explain my eye scan and accurately fit me for contacts and glasses . They staff was friendly and was happy to assist me in finding frames that suited me. read more

Exam portion was fine. Front desk staff are the rudest I've ever met. They don't seem to understand anything about customer service. Showed disinterest from start to finish and the woman made it clear that she did not want to answer any questions... The only time she perked up was when she was asking about my phone. What the hell. If you hate working with customers, go work somewhere else!! I feel so bad for the optometrist. I'm sure he's losing tons of customers just because of the front desk staff. read more

The eye Dr here is super but the staff behind the desk is horrible to say the least. My granddaughter needed glasses so we took her for an eye exam and glasses. She got a pair that she liked and were satisfied until they broke within 2 weeks. When we went back to see if they could reattach the arm or replace them they said there was no insurance on them. I didn't quite understand this since she is only 6 so I don't get why children's glasses are not insured. Needless to say she needed to see so we bought a similar frame so they could use the same lenses. These broke a month later! Took them back and AGAIN would not replace or repair them. So I asked for a copy of her prescription. They hesitantly gave me a copy but REFUSED to give the pdi measurements so we could order a pair online. They said the measurements were for their records only and we would have to figure it out ourselves. Really? We paid for an exam and 2 PAIRS of glasses within a 2 month period and they refused to repair or replace them. Should we have paid for a 3rd pair? Although I have been going to Dr Lin for a few years myself I cannot continue to patronize this establishment anymore nor will I recommend them to anyone else. read more

I will never go in there again after years of using them I was told I HAVE to wear a mask and when I try frames I can go into the bathroom. YOUR STORE IS A DISGRACE. You're going to charge my insurance and then another $500+ from my pocket and tell me to go in a bathroom to try on frames. DISGRACE and AUDACITY! there is no law get over it! I hope people stop going there. DISGUSTING read more

Worst customer service ever. The vile "manager" is an abusive lying...well I can't say what. Refused to give me part of my prescription because "it's the intellectual property of the eye dr" um excuse me. It's my eyeglass prescription that I paid for but I'm not allowed to have my prescription. She then tries to tell me it is illegal to give me the information. (I looked it up can't find this "law" anywhere. When I informed her it had been given to me before in the past (for years) she then told me I was a liar. When I told her who had given me the information she then called me some choice names and said that I was going to get this person fired. I said that's not my goal, I'm just asking for my personal medical info. I have video of her altering my medical records. It's a shame cause the eye dr and the rest of the staff is great. It's sad how one vile person can destroy a business reputation. read more

I can't tell you how excellent this shop is. The optometrist is one of the most accurate I've ever met with an excellent patient ability and clear communication. The counter staff are all super helpful and will make sure you make the proper choice. The selection of frames is second to none. I got 2 pair of really stylish glasses thanks to the great staff and their patients working withe the guy who can never make a quick decision. With a recent issue on some new frames the the manager agreed to allow me a complete swap since I wasn't convinced the repair would be satisfactory. This was above and beyond. I've been loyal to this shop for years and will now continue based on how the manager stepped up. One of the secret weapons is Diana. Super cool and a great eye for what style fits. She helped me pick out frames which look great and bring me compliments. I strongly suggest everyone who needs glasses or contacts visit Spare Pair Holmdel. You will be highly pleased. read more

I was a customer for years but I had to leave because of the women at the front desk; they are horribly rude. My daughter was there this week and came home saying "I don't think I can go back because of the front desk staff. Spare Pair needs to retrain their staff on how to treat customers. read more

I used to go here religiously for eye exams, glasses and contacts. The doctor is great but the staff is extremely rude and standoffish, which makes going in there more of a chore than anything. They really make you feel like you're an inconvenience to their day. The exam prices aren't bad, but they really get you on the glasses and contacts. I haven't been back since an awful visit a year or so back, and I will never return. read more

Love coming here! Fast & friendly! Always very helpful! Jaclyn, Michelle, & Erin are always very helpful! Dr. Lin is always very nice and helpful! read more

I would never recommend anyone to use Spare Pair. I spent $644 for a pair of glasses and when the frame cracked ONE WEEK after the warranty was up I was told there was nothing they could do. In fact Michelle told me that "this company is only interested in making money" Imagine telling that to a customer. They could have done anything to please the customer but they choose not to. Worst customer service ever and I have been going there for 15 years. NEVER AGAIN. read more

I wanted to yelp again. This store has an incredible selection of glasses. I looked at a few places that are closer to my office. What a total waste of time. Jennifer helped me trying on many frames. Problem was I liked too many. Michelle came over and explained why one would look better when my heavy prescription was put in. I took her advise. Last years pair I still love that she recommended. I wouldn't have reviewed a place twice. But after I read some reviews. I just don't see why anyone would have anything negative to say. Everyone has always been friendly to me. Even when I'm not buying anything. They adjusted my moms glasses and changed a set of nose pieces for free and she didn't buy them there. read more

Amazing!! I called on Wednesday to set up a first time appointment. I was able to make an appointment for that same day at 12. I had my exam and ordered my glasses in less than 45 minutes. I tried on a lot of different pairs because I was indecisive of what I liked and the woman helping me was so helpful and patient. The very next day I received a phone call that my glasses were ready and I could come pick them up. I couldn't believe how quickly they had them ready for me! Everybody at the office was super helpful, professional, and courteous. I highly recommend this location :) read more

Your review TheONLY reason to buy glasses here is because they are cheap and take insurance.the staff in all the offices is so rude and disrespectful but the Howell office is the worst. They don't even great you when you walk in or stop their personal conversation.DREADFUL SERVICE read more

This location is definitely in Holmdel, not Keyport. I've been going here for years and am a fan of all of the staff. They are always super helpful and friendly, and have helped me pick out some great glasses and sunglasses. Dr. Ron is my favorite! I've worn glasses since the 2nd grade. I had been to a handful of eye doctors while in middle school and attempted to try contact lenses many times. It was not until coming to Spare Pair that I finally was able to transition from glasses to contacts, and it has been that way for 14 years! And my rx hasn't changed in all these years either. read more

Walked out because all glasses are behind the counter where you can't get a good look, or touch them without asking. How can you really pick out a pair like this? I asked if I could walk behind and he said no.... I said Bye read more

Went to pick out frames tonight for my glasses. Michelle and Erin could be more helpful. Besides being knowledgeable and professional they were personable and very helpful. Can't thank them enough for sharing there opinion and helping me get the perfect pair and the best look I actually had fun. Erin told me she just started. Would have never known. Great addition to a great staff. Ty so much again. read more

Really love the staff here both the optometrist and the front end help. Prices are fantastic and they took the time to explain what each option would cost either with. Y plan or out of pocket. 3 pairs ordered and done- totally satisfied read more

Spare pair was great once again. I lost my sunglasses and had to get another pair. Walked in and Michelle helped me out. She had tremendous patience with me until we finally found a pair. read more

I have been going to spare pair for over 4 years now for frames and I wanted to let everyone know that this is the GREATEST vision center in Monmouth county!!! Besides that during COVID the shop is spotless, the staff wears masks and wipes things down, takes your temperature, besides that Michelle and Dylan are the friendliest women in the place and helpful, and courteous, and professional, they took great care of my eye glass order. Now Eric adjusted my glasses a few times to make sure they fit me perfectly and he is the magician who cut the lenses to fit my 2 new frames and the old frame that I bought there and still love!! They never give me any attitude for adjustments or for anything. There is no underlying negativity, and whatever I ask they answer me in a professional and friendly way!!! I have been going to another eye care place to get my prescriptions for 20 years but I was so disappointed in the office as it was dirty and not COVID clean and the person in charge of the frames was rude!! I am going to go to spare pair for everything now!!!! THANK YOU SPARE PAIR!!!!! read more

Went to this eyeglass store in search of a new pair of glasses. With the help of Julie I was able to find a pair just right for me. She narrowed it down to 4 pair very quickly. After trying each a few times the perfect pair was chosen. The service felt like I was the only one in the store. The rest of the staff was very pleasant too. Less than 2 weeks my glasses were ready to be picked up. Went in and they sat me right down fine tuned the fitting and off I went with a great pair of glasses. I am complimented on them all the time. All in all this is a clean store with a good staff and a great product. I will return to purchase eyeglasses in the future. read more

Here is my review of Spare Pair in Holmdel, NJ. Michele is fantastic. She was the one who helped me from beginning to end, of course with the rest of the team. The whole team is fantastic. Michele is fantastic. From the start, I could tell that she was so knowledgable of everything about glasses and vision from A to Z. She had me at hello. She answered my questions in the beginning and helped me through the entire process, from insurance questions to eyeglass questions to vision questions. She knows it all. Michelle introduced me to the new technology instead of going with the usual progressive lenses. I love my glasses. I was very fortunate to end up working with Michele! A pro. I will recommend Spare Pair to everyone I know and refer them to Michele. Best experience ever. Thank you Michele. You are top notch!!! I've been to other eyeglass places and they basically tell you to pick out what you want. Well, I had NO idea what I wanted so Michelle actually told me what looked good on me and what didn't. Awesome. Thank you Michele! Kevin Dowd Holmdel, NJ read more

I have been coming to this location for over 10 years. The doctor is great but Michelle is the primary reason why I continue to come back year after year. She is the most knowledgeable, and patient, person I've met with a true passion for what she does. I always feel confident that she is giving me the advice that is in my best interest. She doesn't rush you and will continue to pull frames off the wall until you feel confident you find the right frames for you. I'm such a commoditized industry, where online prices trump, Michelle adds the value that can not be measured on paper. read more

My eye exam was great until I had to deal with the desk staff. Heard the older woman speak to a younger employee in a disgusting way and than walk around and speak vulgarly like I was not there. Unfortunate because the doctor, other employees and even the glasses selection was great. read more

I needed a new pair of glasses and was very pleased with the selection and service at this location. Jackie helped me and was very helpful, professional, and knowledgeable. She made the process easy and enjoyable! read more

I have been coming to the holmdel office for a few years now . I am very pleased with the customer service my family and I receive at this office. The staff is very nice and helpful and Dr. Lin is a absolutely amazing optometrist! If you are looking for a eye doctor in this area I certainly recommend you give this office a try . You won't be disappointed! read more

Absolutely love this place! The staff is amazing.. I lost my glasses and they were able to make me a new pair within an hour. Will be going back in the near future for a new exam! read more

The staff has zero customer service skills, especially the one with the short blond hair- didn't get her name but she appeared to be the manager. Brusque, impatient and rude. I wouldn't return. read more

I not the kind of person who writes reviews but I needed to write one about this place. I really had no clue on where to go here in Holmdel and I am glad I found this store. Large, clean, bright. Loads of available parking. There so much room to move around in this store. All types of frames to choose from. This place is huge. My eye exam was the most though I ever had my entire life. Very precise and the use of all sorts of high tech equipment. I could see inside my own eyes! What is great is that this equipment did not need my eyes dilated so it was no problem to drive home. I would never, ever go to any place that did not have this equipment once I understood how it is used to diagnose. Dr. Alcala was amazing. She keeps going until she is sure she had it the best it can be and was sure she did everything possible with confidence. When I got my glasses the improvement was amazing. Michelle, knows the in and outs of insurance and can easily lead you the best frames to choose from and explains the lenses and options so all is clear and you know what you are getting (or can get) and why. Plus, from what I see, the prices are great and she knows the insurance so well that there are no surprises and you can use it to the best advantage to you. I felt great the entire process and am so happy with my new glasses. I have been to other places in my life and I never felt this confident in the entire process. It was easy, pleasant, and you can tell these people know what they are doing! read more

I've been going here for over 15 years! I always see Dr. Lin, I like him a lot because he understands my needs and quirks and accommodates me. He has a very calm, soothing demeanor. The girls up at the front are, in my opinion, far too extroverted and loud, but Dr. Lin makes up for that. They have a great selection of reasonably priced glasses as well. I always recommend them and I will continue going here. read more

Very impressed with both the doctor and staff at this office. Dr. Lin is amazing, I will be recommending him to friends and family. Had a very good experience while shopping for a new pair of glasses here. I can not wait until my new frames come in! Will definitely be coming here again. read more