I went in to pick up my script as they no longer are on my insurance plan. I was given a plain…read morewhite sheet with my prescription dynamics and very little info regarding the doctor that wrote this. I went to fill the prescription and it was refused. We called there and they spoke to the optician. She stated they were out of the forms but would hand write one and fax it over. There is one hour before this establishment closes. We waited, no fax. Called back and was promised they would refax it. No fax. I had to drive back like a speed demon to pick up my "hand written" prescription. When I got there, they handed me my prescription...not handwritten but on the actual form they were out a half hour earlier. I feel they were playing games at my expense.

Staff was great. Paid $900 for 4 pairs of trifocales. Then received an invoice from Aetna saying…read morethey paid. Now I can't get straight answers from either. Anyone else have this happen? Is this a case of double dipping?

Worst business ever. They do not follow store hours on door. Totally unreliable or…read moredependable..there is no optometrist on the premises when you pick up your glasses. If you have a problem you are stuck..I had to meet optometrist 7:45 am. Glasses were made 2x still weren't right. They refused to return my deposit of $325. After 1yr they finally gave me just the frames w/o lens...the frames were no way worth $325. In summary: POOR business management...not reliable...POOR customer service...

Don't be fooled by the name! Everyone in this adorable eye doctor's office is amazingly friendly…read moreand treats you like family. When you walk in you feel like you're in a high end boutique in the city. The exam is thorough, Dr. Haber takes her time with you and answers all of your questions patiently and with a smile. You feel like you've stopped in to have coffee with your girlfriends. Right now they have a special for exams for only $30. Yes, $30 for a contact lens AND glasses exam. I used to pay $110 and up for my eye exams! They are thinking of ending it soon because of the name outlet and the cheap prices they are concerned they aren't getting customers b/c people see that and think the service is junk. My husband thought the same thing and let me tell you this is not the case at all! My frames were only $100 and they are gorgeous. I get more compliments with these than I ever did with my old frames which cost me over $450 at another eye place. It is run by sweet, loving people who really care about your vision. The selection of frames are AMAZING and the prices are incredible! They also have beautiful frames from Prada, Ed Hardy and other high end brands. They have prescription sunglasses and children's eyewear. I brought my mother there last week for her exam and she was amazed by the professional and caring service. They do take insurance too - call to find out which ones. Yes, they do contacts too! Don't like the trial pair? They'll keep ordering ones for you until you find ones you like. No hassle, no fuss. Please support local small businesses like this. Even if you don't need an exam and are in the area - stop in and check it out. I have never in my life walked out of any doctor's office smiling and laughing before. You will be happy - trust me. I know I am and so is my mom!

Today, I called a facility on behalf of a friend who doesn't speak English. She needed to make an…read moreappointment for her son, who also isn't fluent in English. Both are here legally and pay taxes--her son even works. The phone rang, and a man named "Stu" answered. I explained the situation, letting him know why I was calling and making the appointment for them. The moment he understood what I was saying, his entire demeanor shifted. His tone turned cold and condescending, and he asked, "How are we supposed to understand them then?" His attitude was palpable. He abruptly put me on hold. When he returned, he said there was an opening for next month, but his frustration was evident as he began asking for the boy's information. For some reason, he became flustered and placed me on hold again. This time, I was connected to a woman named Elise, and she was the complete opposite of Stu. Elise was kind, professional, and understanding. She took the information without any issue, wished me a good day, and even thanked me for calling. Her attitude was a breath of fresh air, but it made Stu's behavior stand out even more. I understand that tensions are high right now with the ongoing migration issues. I fully support efforts to secure our borders. However, that doesn't give anyone the right to mistreat others--especially those who are here legally. A simple, polite response like, "I'm sorry, we don't have anyone who speaks her language. Does she have someone who can interpret when she arrives?" would have been sufficient. Instead, Stu seemed determined to create a problem where there didn't need to be one. I can't shake the feeling that his behavior stemmed from a deeper, racial issue. At the very least, it was a blatant lack of respect and professionalism. Next month, we'll be seeing Stu in person. I can only hope the facility addresses his attitude before then. Everyone deserves to be treated with basic human decency--no matter their background.

I've been going to Spare Pair Howell for a good 6 years, maybe more, my family as well. For me,…read moresuffering from retinal and other eye issues, they're the best. Dr Goldberg is an excellent eye doctor: caring, extremely knowledgable, thorough and and keeps in close contact with my retina specialist in terms of any updates, concerns and/or findings. Stewart, as well, is excellent in terms of assisting you with selecting the best frame and lenses for your needs. Further, making sure the lens is cut correctly and that the frames are fitted correctly as well. The staff as well, is always pleasant, helpful, and knowledgable in addressing insurance coverage. Although one usually gets eye glasses every 1-2 years, it's always a great experience. This location may not have the wide selection as Manalapan, however I've always found a frame that perfectly fits my needs and their service is excellent. Highly recommended.

I have been a patient here for years; however, I've noticed over the two year the service and…read morequality of care has gone down hill. The nurses have had arguments in front of me and been yelling at each other with me in the office. Also, I had an appointment now to come in for my annual exam and the doctor has cancelled on me 3x and this last time I showed up in the office and the doctor had literally left. Not a single phone call, absolutely nothing this last time after I left work to drive all the way here. I wouldn't recommend them to anyone. Horrible service and lack of ability to treat patient. Everyone should move if you're a patient here because there's definitely better doctors out there then at this location. In addition, I have watched them overcharge glasses to patients but then charge nothing to patients they know. it's ridiculous- totally unprofessional and I've had it with my experience here.

Eyecare - great office and doctors, only problem is the hours. I found the TR office is only open 3…read moredays and no after hours to accommodate working patients. I had to send someone in with my glasses just to get a screw on my glasses arm. Love the doctors and office personnel.

Recently had IPL procedure performed by Dr Gerard to improve oil gland production on eye lids to…read morereduce dry eye. 4 treatments 2 weeks apart each. Takes 10 minutes each time. Aint cheap. Great results. Eyes are no longer dry. Hope it lasts for a long time.

Dr Qu was very thorough and took the time to explain everything and show me pictures of my eyes…read more The staff was wonderful too.

I recently visited Invision Eye Care for what I believed would be a simple eyeglass exam, only to…read morewalk away feeling confused, frustrated, and completely disrespected by both the front-desk staff and the office manager. What happened: After eight months of recovering from retinal detachment surgery, my prescription had changed twice. I finally secured new insurance that would cover my eye exams--but it doesn't kick in until May 1st. I scheduled an appointment specifically for an eyeglass exam only and made it clear at check-in that I could not afford the (separate) contact lens exam until after May 1st. Unbeknownst to me, the doctor proceeded to perform both the eyeglass and contact-lens exams. I thought she was merely "tweaking" my existing contact prescription, so I didn't question it. The next day, I received a call from Susan ( who said she was the office manager ) at Invision telling me I owed $85 for the contact exam I had explicitly asked not to have. When I explained that I had not authorized or even realized a second exam was done, she brusquely replied, "Why didn't you stop the doctor?" and insisted I return the trial contacts. I then spoke with Niessa, the office manager, hoping for some understanding or compromise. Instead, she was condescending and rude--telling me it was entirely my fault for allowing the exam and that I must pay both charges. Why this matters: Lack of clear communication. I explicitly declined the contact-lens exam, yet no one bothered to confirm with me when the doctor performed it. Unprofessional customer service. Both Susan and Niessa refused to listen or offer any courtesy goodwill. Rather than resolving a genuine misunderstanding, they treated me like I was the problem. Lost trust (and a patient). Over an $85 fee, Invision Eye Care has now lost my future business--along with the cataract appointment I had already scheduled at that office. Bottom line: I understand policies exist, but a little empathy and clear communication go a long way. I left feeling like I wasn't respected as a patient or even a customer. Until Invision trains their staff to listen first and assume good faith, I cannot, in good conscience, recommend them.

Dr.J Gloth is fantastic and his staff a very kind and sweet…read moreI had a wonderful experience today and I will differently keep him and Dr. Strauss as my eye doctors I come from Parsippany-Troy Hills New Jersey and there are not to many eye doctors with GREAT bed side manner. I'm glad I found the correct doctors for my eye problem. God be with them both there fantastic signed CB

Been going to this place since before it became Clarkson Eyecare. Dr Donna Malloy is an exemplary…read moreprofessional and well versed on her patients needs. Long time staff are a delight to work with as well. Prices are fair, and they are helpful in finding the best available deals for your budget.

This is the worst place to deal with I'm owed a refund and was told it would be 14 to 16 WEEKS …read more They insisted that they would not be getting Medicate money so they did not include a deduction for Medicare so I overpaid . I spoke to a supervisor and got nowhere . I wonder if they would give you your glasses and you tell them you can wait 14 to 16 weeks to get paid . This is unacceptable and I'm emailing the CEO . I had to give a star or I couldn't post they get no stars from me

the front desk was originally welcoming. Dean was an excellent person. The initial person taking…read moretests was very nice. Dr Paul Romano was very cold and rude with not even, hello. He actually gave me a full exam and wrong prescription - because i had an extra contact lens in my eye! of course, I did not know, but don't you think he should have seen in?! I kept telling him I wasn't seeing right and what my presctiption is for years. I explained on phone what I found, they told me they understood and would call me right back, which occurred 3 times with no return call or appointment. I paid for a wrong prescription and they didn't care the least. Upon the 3rd or 4th call, they said, "I find that very hard to believe". I said, ME TOO! I've held off on writing this for MONTHS. I just had to say it. I saved the bad prescription.

I am beyond angry and hurt by the way I was treated at Visionworks. Before even seeing the doctor,…read moreI was helped by an orange or red with black hair woman named Endi, and I overheard her making disgusting comments about my body and how my clothes fit. I couldn't believe how unprofessional and mean-spirited someone in her position could be. I went to this appointment expecting to be treated with basic respect, and instead I was humiliated. Her words were cruel, unnecessary, and completely out of line. I was so upset, l left the office in tears. Someone like that should not be working in a place where patients are supposed to feel safe and cared for. I will never forget how she made me feel, and I seriously hope Visionworks addresses this behavior. No one deserves to be judged or shamed like that.

Been trying to contact the office manager in the Freehold office for the last week. I have made 8…read morephone calls to that office using the #9 to contact the office. Eight phone calls-totally weird, I don't even get it. How could a business do that? Then I tried to hit #2 turn off. Same thing, someone will get back to you. No one gets back to me or tells me how I can reach the office manager. Just totally, totally unacceptable. Terrible.

I have left 5 messages in the past 3 weeks asking for a call back. I am trying to return a call…read moremade to me (left on my voice mail) requesting that I call back Millennium to change an appointment they can not keep. NO ONE HAS CALLED me back! Unacceptable. I may have to drive to the office.