I went to Big Island Jewelers to get my gold appraised. They were friendly, professional and even…read morepaid me without charging anything for the appraisal. Having gone to other jewelry stores I would only recommend this jeweler. They were fantastic and compassionate!

This review is long overdue! Last summer I returned to The…read moreBig island from our extended Grandma/ Grandpa adventure in Alaska. Before we left Kona on that adventure my wife had purchased a white gold large whale Tail pendant and chain. She wears it all the time and loves it. During that short return visit I dropped by to see if Big Island Jewelers had earrings that matched the Whale Tail pendant, they did not, none existed even. In speaking with Chance he decided to go ahead and create a set of whale Tail earrings and..... WOW. Amber was blown away Thank you ! Richard and Amber Gaul

Please make sure that if you are paying for a 925 stamped watch band. That you are getting an…read moreactual silver product. This company does not honour their standards!!! Koa wood ranch sells their product as 925 silver. But it is not!! My pineapple pendant that I bought from them 2 years ago (2023) FLAKES! I have photos of it flaking and the back that features the Koa tree sign that they use. Find and PM me for info. When I went back and asked them they said ... "Silver is a soft metal and is known to flake" "We will not do anything for you" Well, I know that 925 silver does not "flake". And that it is illegal to use the 925 stamp if it is not real silver. You are getting scammed buying from this company. Poor service, poor value. I have bought a pendant every year for 18 years. The only one that I have had issues with comes from this company. Please find and pm me for details.

Buyer beware. Products are cheaply made. I purchased a bracelet from this establishment that…read morefeatured attractive Koa wood. I wore the bracelet out of the store, but two days later, it became disconnected from the clasp. It appeared to be a manufacturing error. I attempted to return it--not for a refund, but for an exchange since they still had the exact bracelet on display. Upon inspecting the bracelet, we both agreed that it seemed like the glue had loosened or the clasp hadn't been tightened properly. Despite this information, they kindly declined my request for an exchange.

I have purchased a few pieces from this place on two separate trips. Some for myself and others as…read moregifts for friends. The jewelry is of good quality and affordable. I'm happy with all of my purchases and have recommended the place to a few people already. I had a pleasure of working with Yayina; who was very kind and patient. She took her time showing me the unique pieces and notified me when a piece of jewelry I was looking for arrived on location. They also have an online store and offer to fix the jewelry If there are issues.

FANTASTIC jewelry, high quality, excellent service and such a great value for the gorgeous pieces I…read moreselected. I wish I would have bought more!!!! Best place to buy jewelry on the Big Island!!! Tamara

The best of all jewelry shops in kailua Kona, or for that fact, all of Hawaii, the friendly staff…read moretakes care of you hand and foot literally, the personal professionally takes care of your every need providing with the upmost first class service, I would definitely return, if not just the aloha Spirit they adorn with everyone

Randi is amazing!! She was so helpful and kind when I was picking out my toe ring. I cannot say the…read moresame about the owner of the store, Kitty. She is pushy and rude when talking to customers. I went back a few days later after taking my toe ring off to go snorkeling, to get it put back on my toe. The owner was the only one there to help me and she told me that her assistant (Randi) had sized me wrong and "there's no f*cking way this ring fits on your toe, your toes are swollen like 10x their normal size, you should've never taken it off...". I was sitting in the chair not knowing what to say. As someone in the jewelry/sales business myself, that is not how you talk to customers (who spend hundreds of dollars on a nice gold ring). The toe ring was not too small as I got it back on by myself after I went home that day. I was so frustrated that she spoke to me as if I was the dumbest person on earth. Anyway, go see Randi if you want to browse this store!

I received great service upon my stop here. The ladies were nothing but sweet and provided both…read morecheaper and more expensive options. They told me about appraising my pearl as I opened up a valuable pearl. I also received an additional free pearl with the choice of jewelry I chose, which I gifted to the bride as something for herself to also remember her of her time there for her wedding. It was a great experience and now I have a jewelry piece to remember my time in Hawaii.

Apparently, seems like these sales people do harass and scam customers and I wasn't the only one…read more My experience wasn't great either as I have already reached out to customers support yet no response. My husband and I want our 5 years old to experience it but we're not buying her a $300 jewelry when the sales lady told us start off is $60. We did ended up getting her a necklace worth $150 and there's a promo of another "FREE" pearl. Obviously, my husband and I both knew they want us to spend more just for jewelry. So we told her, sure we just want the second pearl as is even though we didn't ask for it. Her attitude quickly became hostile and began interrogating me all because we told her I'm an artisan jeweler myself. She would ask me personal questions as if I don't know my own craftsmanship. If you're a tourist, you're better off ignoring them and just walk away. They become rude as soon as you don't want to be pressure into buying the most expensive jewelry.

Such an amazing selection of pearls and so many options. I have looked forward to coming to Hawaii…read morejust to shop for pearls. Forever customer.

I came here with my wife and didn't realize just how many choices there were. Every color and…read moresize of pearls was available. Friendly service too.

This is such a sweet little shop I couldn't get over myself. I wanted to treat myself to a little…read morepiece of jewelry for my birthday and made it a point for it to be from a local shop. It is a literal small cottage in the middle of a parking lot for a small shopping center. Once I went inside I was swept away from the adorable decor and ambiance. I found my finds for myself almost instantly and the price was just in my range. Now when I arrived parking was kind of a pain since it was mostly full. Apparently this is a problem for the business owners and their patrons. I was informed by the owner that many people park in this particular lot but leave to either go to the beach or to other shops on the block. She gave me a parking pass (that I needed to return) so I could park on the lot. There was a parking attendant that was giving out tickets so make sure you get a parking pass from the owner asap.

Love, love, love this shop. Super warm and friendly service. I even asked about a specific necklace…read moreand not only did the owner answer my question but she made me what I was looking for, while I waited! I couldn't have asked for more. I will be coming back again for sure!

Home of the Gold Sistas! These wonderful ladies give you the best price for when you are looking…read moreto sell your gold and silver. I always get first class treatment when I stop by, and you will too! When you visit them, tell them I sent you!

I first made contact with the owner, Michelle, through Yelp's email service. The owner, Michelle…read morepromptly called me the next morning. She did not hesitate to answer my questions about selling my gold. The amount she would buy my gold was higher than another competitor in town. We made arrangements to meet the following afternoon. The next day, I had to call Michelle and let her know I was running late, she was very accommodating to my schedule. I would highly recommend doing business with, Michelle at Golden Egg Cash Assets. She is professional, knowledgeable, and generously extends the Aloha Spirit. And while you're there, don't overlook the many beautiful pieces of jewelry displayed and at very fair prices.