Used them through the winter, but still had to wipe spots that didn't get clean. Have been trying to cancel my plan since the first of April. You can only leave a voice mail and they NEVER call back. I was invoiced 4/29/26, called again and still no call back. Invoiced again 5/29/26 and called again, still no responce read more

Looks like I got a scratch down the side but didn't notice till the next day. Didn't try to file a complaint or anything because I'm not 100% positive it came from there, just tried to cancel the service. Good luck!! I've been trying for 2 and 1/2 weeks, still not cancelled. Looks like I'm going to have to cancel my card Ridiculous!! read more

Very disappointed! First the pre soak was only sprayed on one side I thought maybe it would still get clean. I was so unhappy either their brushes aren't working or they are not using enough solution. My tires were supposed to be treated. They didn't look any better! I will never use them again! read more

Don't do it Don't buy their membership it's a black hole you'll never get out of it I cancelled in March and they are still charging me in May I've called emailed and gone through their website it's impossible to get a human I will never use them again read more

Car wash is great. Washes good, rinses good. But they put the cones out to close at 7:45 pm. Supposed to be open until 8pm. Happened twice to me now. read more

Friendly service and a good value ($25 unlimited for a month). Absolutely love the detail pressure gun at the vacuum stations!

Zero stars Buyer beware - sign up for a membership good luck cancelling They don't respond to email or voice messages nor is there a way to cancel on their website Ridiculous read more

Great price for a great service! Definitely recommend for a quick yet effective job well done.

Cancelled subscription in September and they continued to charge my card for three months. Called several time with no resolution. Sounds like yhis is not an accident. It has happened to others. Please check your credit card statements. read more

-Cancelled $35 monthly membership in November 2024 after before deadline of promotional pricing -Charged $35 on January 6, 2025 on Card ending in 2422 // Called business and transferred to call center // Gave all pertinent information and requested a call back // No call back received -Charged $35 on January 20, 2025 on Card Ending in 2422 // Called business on January 22, 2025 throughout day and advised no one was available // Went to business and spoke with Manager on Duty who advised that all calls received through call center aren't forwarded to the business for resolution // Advised Owner only visits site once a week. // No resolution -No option on website to cancel as the location in East Peoria isnt listed as an open location on main webpage read more

Had troubles updating my plan asked for help and I got this wonderful employee Jess she was very polite had a bubbly personality she was very helpful read more

We are LOOKING for people who have had a carwash at SPLISH SPLASH carwash located at 540 W. Camp St. in East Peoria, Il. 61611 and had an accident due to being loaded too closely or equipment malfunction/failure. On March 9th, we took our freshly painted Mustang through this car wash with a devastating outcome. Approximately 15 feet from the end of the carwash, my husband notices the car in front of us positioned sideways at an angle, partially on the track and not moving. Panicked, I began honking my horn, slamming on my brakes (which I know was pointless as my car was in neutral) as I yelled NO, NO, NO. This was my son Michels car. He passed away a little over a year ago. I prayed that an employee would hear the horn and shut down the track, but that didn't happen. Instead, we continued moving down the track until our car hit the lady in front of us. By the grace of God, it straightened her car up, so she pulled forward and exited the building. We followed her to the office, where both parties exited their vehicles to look for damage. An employee came out to talk to us and took some pictures. He whispered in my ear that he believed she had turned her wheels on purpose, which didn't make sense since we were on a track and in neutral. So I told him I didn't think that was possible. The employee then took us inside to further discuss and review the videos. We were told the employee who loaded us had only been employed there for two days; therefore, they pulled the video of him loading the car in front of us to be sure she was loaded correctly. We were told she should have been placed in the center of the track with her wheels facing forward. It was evident to all parties viewing the video that she was loaded too closely to the driver's side, which would explain why her car slowly shifted towards the driver's side. She kept saying her car shifted. While viewing the video, it was evident that the driver had not turned her steering wheel to cause this accident. We were asked for our contact information, which we both provided, and told the manager would be in touch. When we never received a call from the manager, we began trying to contact him and left messages but he wouldn't return our calls. My husband went to the police department and was advised to report it to our insurance company, which we did. The insurance company advised that it would go on my driving record as an at-fault accident. I wasn't even driving my vehicle, and my insurance premium will increase. This wasn't fair, so I filed a report with the attorney general. I then called the manager again to make him aware that I had filed a complaint. After leaving a message I immediately received a call from the employee who had shown us the videos the day of the incident. He scheduled an appointment for me to meet with the manager the next day at 10 am. When I arrived, he wasn't there. The employee used his phone to call him and let me talk to him. He said he manages four other buildings and couldn't be there. I told him it was unprofessional to make an appointment with me and then not show up or cancel. I told him that my insurance company advised me that he had hung up on her when she called him and that I would send him an email listing the information my insurance company requested, and he assured me that he would provide it. The requested items were the company's liability insurance, the contact information for the other party, an incident report, and the videos of the cars being loaded and continuing down the track until they exit the building. I waited, but never received a response. Later that day, the manager called and informed me that he had contacted the East Peoria Police Department and filed a report. He went on to say that he pulled the video of the other party's license plate number and provided it to the PD so that they could contact her for insurance information. He stated that he was told by the employee working that she had just driven off, and they had no way to contact her. I responded, NO, she didn't and explained how she had been there the entire time. He said he would have to pull the video. He also stated that he had provided the videos to the police department and sent them to me. I didn't get an email from him, so I called him back. He stated that it would take time to upload because it was a big file. To this day I have never received an email or any other information from him. Considering the information I had obtained during this dialogue I decided to call the police department to be sure he had called to report this incident. I was told that they had, in fact, sent an officer over to the carwash and that they would advise him to contact me. When the officer called back, I was shocked by what I heard. The officer had not received a copy of the videos but had watched them. He is confident that this incident was due to equipment failure. During the lengthy conv read more

Sparkle Express Car Wash - Damage to my car due to equipment failure - Car Wash Near Me - East Peoria, Illinois

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We are LOOKING for people who have had a carwash at SPLISH SPLASH carwash located at 540 W. Camp St. in East Peoria, Il. 61611 and had an accident due to being loaded too closely or equipment malfunction/failure. On March 9th, we took our freshly painted Mustang through this car wash with a devastating outcome. Approximately 15 feet from the end of the carwash, my husband notices the car in front of us positioned sideways at an angle, partially on the track and not moving. Panicked, I began honking my horn, slamming on my brakes (which I know was pointless as my car was in neutral) as I yelled NO, NO, NO. This was my son Michel's car. He passed away a little over a year ago. I prayed that an employee would hear the horn and shut down the track, but that didn't happen. Instead, we continued moving down the track until our car hit the lady in front of us. By the grace of God, it straightened her car up, so she pulled forward and exited the building. We followed her to the office, where both parties exited their vehicles to look for damage. An employee came out to talk to us and took some pictures. He whispered in my ear that he believed she had turned her wheels on purpose, which didn't make sense since we were on a track and in neutral. So I told him I didn't think that was possible. The employee then took us inside to further discuss and review the videos. We were told the employee who loaded us had only been employed there for two days; therefore, they pulled the video of him loading the car in front of us to be sure she was loaded correctly. We were told she should have been placed in the center of the track with her wheels facing forward. It was evident to all parties viewing the video that she was loaded too closely to the driver's side, which would explain why her car slowly shifted towards the driver's side. She kept saying her car shifted. While viewing the video, it was evident that the driver had not turned her steering wheel to cause this accident. We were asked for our contact information, which we both provided, and told the manager would be in touch. When we never received a call from the manager, we began trying to contact him and left messages but he wouldn't return our calls. My husband went to the police department and was advised to report it to our insurance company, which we did. The insurance company advised that it would go on my driving record as an at-fault accident. I wasn't even driving my vehicle, and my insurance premium will increase. This wasn't fair, so I filed a report with the attorney general. I then called the manager again to make him aware that I had filed a complaint. After leaving a message I immediately received a call from the employee who had shown us the videos the day of the incident. He scheduled an appointment for me to meet with the manager the next day at 10 am. When I arrived, he wasn't there. The employee used his phone to call him and let me talk to him. He said he manages four other buildings and couldn't be there. I told him it was unprofessional to make an appointment with me and then not show up or cancel. I told him that my insurance company advised me that he had hung up on her when she called him and that I would send him an email listing the information my insurance company requested, and he assured me that he would provide it. The requested items were the company's liability insurance, the contact information for the other party, an incident report, and the videos of the cars being loaded and continuing down the track until they exit the building. I waited, but never received a response. Later that day, the manager called and informed me that he had contacted the East Peoria Police Department and filed a report. He went on to say that he pulled the video of the other party's license plate number and provided it to the PD so that they could contact her for insurance information. He stated that he was told by the employee working that she had just driven off, and they had no way to contact her. I responded, NO, she didn't and explained how she had been there the entire time. He said he would have to pull the video. He also stated that he had provided the videos to the police department and sent them to me. I didn't get an email from him, so I called him back. He stated that it would take time to upload because it was a big file. To this day I have never received an email or any other information from him. Considering the information I had obtained during this dialogue I decided to call the police department to be sure he had called to report this incident. I was told that they had, in fact, sent an officer over to the carwash and that they would advise him to contact me. When the officer called back, I was shocked by what I heard. The officer had not received a copy of the videos but had watched them. He is confident that this incident was due to equipment failure. read more

Sparkle Express Car Wash - Damage to my car - Car Wash Near Me - East Peoria, Illinois

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Almost all the vacuums either have low suction or are completely broken. Only one entrance gate works--the other is always out of service. The facility is poorly maintained, and now there are even tip jars. On top of that, my monthly pass no longer recognizes my license plate, forcing me to wait for assistance every time. Due to these ongoing issues, we have canceled our membership. read more

If I could give 1 star I would, this place has charged my card 2 times In January and I dont even go there, I went one time last year in June and it was a horrible experience so I never went back, now the 800 number you call is a 3rd party answering service and they just take your info yet nobody calls you back... been waiting 3 weeks for a call back. HORRIBLE CAR WASH!! Not just because of the card charge either- save your paint. read more