*0 stars* if I could.. my God, where do I even start. Do…read morenot be fooled by their guise of morality and upstanding, Godly values- they are selling cars and screwing people over for profit- nothing more. At least from my experience with them, and seemingly a handful of others who have taken to writing a review in an effort to warn others, sadly. I purchased a pre-owned vehicle from them in January 2026, they were condescending and acted the whole time as if buying a $45k+ vehicle was damn near trash because it's ~used~ (2023 Ford Bronco, fairly new...) and I should manage/lower my expectations as far as condition they were selling it to me in that I wanted taken care of (cracks all over the windshield etc.). They would not budge at all on pricing- whatever. I ultimately wanted this particular vehicle over others I'd test driven and ended up making a deal with them which included that the windshield being warrantied for up to 1 year, AND my first oil change for free* (which they are now completely denying as per our sales agreement). Less than *2 days* later I start the car in the morning, and it's making a high-pitched screaming noise so loud it could wake people a town over... I take it in and they are unwilling to do anything for me- tell me I can pay for them to run diagnostics as if I didn't just buy the car less than 48 hours ago from them. I am a woman, (this is worth mentioning because I clearly was too nice, and easily taken advantage of no matter how tough or reasonable I tried to be) so it wasn't until my male employer, who helped me make the deal, came into the dealership and spoke on my behalf that we even got them to look at it for free. They held it for nearly TWO WEEKS, to return it to me with no fix, completely inconclusive because they could not replicate the noise when their service techs would start it each morning. I was told the sale is finalized, I can trade it in for a CREDIT to buy a new Buick or GMC with them HAHAHAH. No thanks. I hoped to never deal with them again, aside from cashing in my free oil change, and having the warrantied windshield replace whenever that became relevant. Today, I call to make an appointment for my oil change, and receive a voicemail back a couple hours later claiming that - per the salesman and manager I worked with on the deal- that there was no such agreement about a free oil change. Are you kidding me?? Both. of. them. looked me dead in the eyes, and my employers whom were with me the whole way along in making this deal, and agreed to the first oil change being free as part of the deal. I was told once again as I'm leaving on the date of the purchase, by James, the salesman, "when it comes to the first oil change just go ahead and call us to schedule it and we will take care of you at that time." If this is how they do business according to their 'values' I am appalled at the application of such, and what that seems to mean to them in practice. I've never been so disappointed in a car buying experience in my life... Their values, as stated directly from their website: Create Customers for Life (NOT SURE HOW THEY RETAIN ANYONE TREATING THEM THIS WAY) Share Lighthouse "love" (LIE TO YOUR CUSTOMERS JUST TO MAKE THE DEAL??) Have integrity (?....SEE ABOVE^) Build open and honest relationships (^^^) Balance truth and grace (.......^) Forgive (MAKE THIS RIGHT.) Own the problem (OH YES, PLEASE, NOW WOULD BE A PERFECT TIME) Treat everyone with dignity and respect (UNLESS THEY'RE A FEMALE...) Support and hold each other accountable (.......................) Maintain a healthy balance between work, family, community, church (...CLAIMING TO BE 'GOOD CHRISTIANS', UNFORTUNATELY JUST THEIR HOLLOW FACADE TO GAIN YOUR TRUST) I hope this reaches whomever needs to read it in order to fix the utter bs going on over there, and maybe provides them with a better understanding as to how their 'valued' customers are really being treated. What a letdown, something that should be an exciting, fun experience such as working extremely hard- to purchase a new vehicle for oneself becoming an absolute tarnished nightmare - start to finish. I really can't express my disappointment in them, and this whole experience enough... do better.

Horrible service. I took my daughter's car in twice for the fan for the air and defroster not…read moreworking. The first time I picked it up Larry told me it was fixed and what they did. When I started the car at the dealership it still didn't work. And then it was suddenly oh ya, we have to order you a new blower mower and they are on back order. Several months later still no contact from the dealership. I called and Larry said I didn't know you still wanted that and he would order one. After the part came in, we made an appointment for my daughter's car over Christmas break for the new blower motor (and I got her 100,000 maintenance service early). I told Larry my daughter, and her car, were 15 hours away at college, but I would have her drive home to get it serviced from a dealership I trust. I got three calls and texts to make sure I was keeping my appointment. She drove it home and I took it for service. After they kept it for the day, they told me they didn't have the blower motor. They said it was broken. I was very upset that they would allow my daughter to drive the car 15 hours without checking to make sure they had the part. I was told they get thousands of parts and cannot check them all. I said I think allowing someone to drive 15 hours in December for service to get a fan that blows the air for heat and the defroster is dangerous. On the way back to school my daughter called because the check engine light came on. After just getting her 100,000 service completed at Lighthouse she needed to have her battery replaced in Nashville. I will never go back to Lighthouse, not even for service on the new vehicle I purchased 4 months before this. The last comments from Larry were, please don't leave a review. Not I am sorry. Not I can still get the blower motor and get it fixed before the winter break is over. Not safe travels. Just, please don't leave a review. I guess image is more important than service for some.