Awful customer service. It's one thing when McDonald's forgets to put pickles on your burger,…read morequite another when the ozone generator you paid for wasn't installed... then got charged $159 for the "service call" for the part they forgot to install... then it leaked...second service call... now another major leak less than a year after purchasing the hot tub. My hot tub causes nothing but anxiety and stress.... And it completely defeats the purpose!

Excellent customer service. Very kind people, very understanding very professional. I wouldn't go…read moreanywhere else. We traded our lemon Hot Springs envoy 2014 in and actually got a brand new caldera. Utopia series cantabria, thank you. All we even got to talk to the owner earl

There's no one that I would trust the more in the Terre Haute area for pool service. Jon and his…read moreteam take the time to make sure that your work is done right. My experience with them has proven that they will absolutely do what they say that they will do. It's a great family owned business!

Zero stars for not completing my pool. Zero stars for not getting pool done 9 months after start…read morewith a signed contract stating 2 weeks completion time. Zero stars for huge wrinkles in pool liner on my steps. Zero stars for unbonded equipment. Zero stars for zero communication. Please do not use this company for your pool. You will be disappointed and it will cost u money. Started in Sept and still isn't done. Yard is still torn up no grass. I have no idea how to get my pool up and running and had no advise or startup chemicals to get it going. I have the cheapest equipment on the market and it wasn't even bonded. Crooked plumbing and crooked pool cover box. Pool cover already came off track and had to be repaired by another company for 700 dollars. I never even got return eyelets. Electrical had to be redone for sloppy work at a cost of 1000 by an awesome company Jorgenson Electric. Pool slide started to come apart because all the bolts were loose. Luckily I got them tightened before kids got hurt. At least two of the pool slide bolts holding it to the ground are loose and unable to tighten. My pool cover doesn't sit flush and causes a huge trip hazard and could cut my kids feet because it is aluminum. His fix was to remove half of the support brackets so not it's not safe at all and this is because of an un plum box. This automatic cover is over 8000 dollars. I still don't have all of the parts to complete the cover. My pool light was leaking and leaked out over a 3rd of pool water. This pipe is still loose and comes loose periodically and leaks hundreds of gallons very quickly . I don't have the parts needed to to mount the light correctly so it dangles by the wire in bottom of pool. First time he filled up the pool we had a huge rain and he had the drain line plugged up so my liner floated and and we had to reset and refill. That required draining the pool. The huge wrinkles in the liner are his fault. I sent him pics of liner and he said fill it up more anyways. Said he could use a plunger to fix it. Lmao. 3 other companies says needs drained and possibly new liner to be perfect as it should be when spending 10s of thousands of dollars. I also paid him in cash not one check at all. I'm sure u can understand the implications there. He even called me a prick because I demanded some answers. He also never gave me a pool vacuum or brush . We also wanted stained concrete but since he took months and months to get to concrete stage it got too cold to add the drain without the possibility of brittle concrete . So no stain for us. Keep in mind he is continuing to take deposits from other people and starting new pools while ours is in shambles. I work 60 hours a week and don't have the time to work on a pool as well. I'm not a pool guy. Save your money. Use someone else. I will have to go to court to get any remedy at all. I've exhausted all options through text and calling. Don't make the same mistake I have.

We have now purchased two hot tubs at different homes from SpaCity. They are always great to work…read morewith and have the best prices.

Owner Jeff is very knowledgeable about his products and staff members are extremely well-informed…read moreas well. They are very responsive and take time to explain how things work. They have a large active showroom and have provided excellent follow-up service, even though we are quite a few miles away from their location.

we needed a patch fix for a hole in our above ground pool. Noel with imperial came out and patched…read morethe pool in minutes. it was fast easy and can barely see there was ever a hole. The price was super affordable for us as well. I HIGHLY recommend this business for all your pool needs. Thank you again for fixing our summer for my family.

Noel and his crew are absolutely amazing! Noel was the only one of the local pool companies who…read morewere willing to help us replace our pool liner. Fast, professional, and honest service. We cannot say enough about how great these guys are. Noel and his crew even adverted a disaster which would have cost us the pool and thousands of dollars. Simply amazing.

This place is great and Shirley is amazingly helpful. Just take in a water sample and they will…read moretell you what you need.

From the owner: L & M Recreation Inc provides pool equipment to the Kokomo, IN area.read more

I would give this business a 5 ut they recommended Gilbert Concrete in Windsor Illinois. And…read moreGilbert concrete did a horrible job and refused to fix it or return my calls. If WET pools recommends this concrete company please do not hire them. They did a messed up job on my concrete and refused to answer calls or text messages. TELL WET POOLS NO TO THE GILBERT CONCRETE COMPANY.

From the owner: W.E.T. Pools & Spas offers top of the line Above-Ground Pools by Seaspray and versatile pools by…read moreRadiant Pools. We also offer a full line of Marquis Spas and Big Egg Grills. Stop by today to check out our inventory.

Spent over $1,000 on materials and equipment for a job we had in Terre Haute. Went back to Rural…read moreKing 3 times within an hour and a half and had HORRIBLE CUSTOMER SERVICE EVERY TIME I WENT. I had a plethora of things I needed and asked one of the girls that was socializing up front for help, she responded with using her finger to point in the direction of where to find what I needed. Tried to get another person to help and she too responded with a pointer finger. I ended up pushing two carts by myself on one trip and not a single person offered help. I don't think that's too much to expect from a store like this as Lowes, Menards, and Home Depot are always willing. I also was looking to purchase 2 of the biggest/most expensive shop vacs that rural king has to offer, which they didn't have in stock, and they tried to get me to buy the smaller/cheaper ones instead. Fortunately I convinced the manager to sell me the display unit at a discounted price (turns out it was missing parts too.) The prices on ALL of the pressure washers were wrong, it took about 45 minutes to get an employee to get another employee, who in turn had to get another employee to help me find the right pressure washer. I would have spent another $150-$200 on gloves, but they did not have ANY of the right material gloves in stock for men, and were unwilling to check to see if they had any backstock. The ONLY reason I give 2 stars is because the lot guy (the only 18-20 year old guy I saw at the store) was more than willing to help me load everything in my truck after I asked him on my first visit, and when he recognized me upon my return he again offered to help. For such a big business you would think that there would be more than ONE helpful employee in the whole building...

I have always loved this Rural King!! but today I bought two under Armour outfits for my…read moregrandchildren, brake fluid and grease for my fittings on my zero turn and a 5 gallon bucket with a lid. I didn't notice until I got to my house that the girl put my under Armour outfits, which were off-white and gray in the bucket with my brake fluid and my grease tube, the outfits were not in a sack. If there had been one smudge of crap on those outfits they would've went back with for once acting like a karen! I can't believe she threw that in there I usually don't get upset, but when I saw this I thought how stupid! Ok, I had my karen moment.