I don't know why I have put up with this company for over 25 years. All they do is raise my bill…read moreand fail to provide service. When there is an outage they just say tough luck we are working on it. No help no updates then when bill time comes "oh we are going to charge you $60 more a month." I get why everyone is just streaming.

David, the owner is a true professional. He has proven to be extremely consistent, knowledgeable,…read moreand delivers what he promises. He took the important step of setting up a VOIP system along with a internet provider for my Arizona business off of my plate. He has multiple connections that respond immediately. His follow up was on point and he makes sure each and every step is taken care of and explained in detail. Refreshing to come across someone who sincerely cares and he deserves all the success that comes his way. Highly recommend!!!

2026-08-17 They had another big system-wide outage for about…read more12+ hours (my estimation based on when I first noticed the outage) last week. And in my area, there was a briefer outage a few weeks ago. All-in-all, they have not responded properly to the other two big system-wide day-long type outages we had already this year. My definition of "properly" would be that they build in redundancy to their system, so that their service will continue uninterrupted even when their Phoenix supplier breaks down. At this point I have to question the truth of the "99.9% uptime" they are claiming on their landing page. They continue to do certain things very well (call quality on my voip system is good for example aside from the outages, and the technical support agents I've spoken with have been generally helpful on various matters). I really should lower them to about 2.3 stars (rounded down to 2 stars) for the last 8 months, and then raise them back up to 3 or 4 when they announce that redundancy is in place and has been properly tested so that, in theory, these outages will become much more rare. But they seem to say they have actually been working hard for a long time now to install redundancy via New Mexico, and they seem to believe it is just around the corner. I'll give them a week or two more to finalize on this, one way or the other.

Service goes out fairly regularly, and is out for a long time. No customer communication when that…read morehappens.

I have been with CGI for a number of yrs. Great service.read more

I have been with this company for many years. They have great customer service. They are helpful…read moreand even worked with me when a microburst damage our home and their dish. They got us up and running until we got a new roof installed and then came out and installed all new equipment great people and locally-owned

I just got off the phone with Shay from Sparklight and I can say she did a STELLAR job and I…read morecouldn't be happier with my new rate and how professional Shay was in answering all my questions .... Unfortunately these past few years customer service has gone downhill in MANY businesses but every once in awhile you get GREAT service and it deserves to be recognized and acknowledged ... Job Well Done Shay !!!

These guys are scam artists and the service they provide is terrible. I've called numerous times…read moreregarding my subscription only to be told their computer system is down and they can't help me. They said I had to call them back later versus them calling me back when their computer system was back up. Horrible customer service and their monthly rates are the highest around. Good luck if you decide to use their internet service and watch your bank account since they want to dip into your account monthly for a virtually wasteful customer service who are not trained to provide any support. Also, their auto answering service only works occasionally so when it tells to to press a number for a particular service, it usually doesn't work. Pretty telling for a company that supposedly knows how to provide internet support for residential and commercial concerns.

Great installer, Noah Great support, Maleshia…read moreGreat signal Great Pricing Best experience with the set up and arrival time for installation.

Very happy with all aspects of Mile High Network since making the change from a well known, yet…read moreconsistently unreliable provider. Grateful for their professional, helpful, friendly customer service department and tech support/installation team. So glad we made the switch! As a bonus, we got to meet Jackie today at the Dewey-Humboldt event in town.

They have kept raising my rate every month or two for the past 7-8 months. For someone on SSI…read moreDisability this does not work. There is no such thing as Customer Service with this company. You cannot get a person on the phone when you need to. They only want to communicate via text which not everyone does. I'm not a texting person! Then there's the fact that for the last year or more, there service goes down every time the wind blows a bit too hard. If there's a full blown storm, you won't have service at all until well after the storm passes. And there's never any credit for days lost in the cycle. So, it makes it impossible to resolve any issue in a timely manner. And they just don't care. I would strongly advise to not get involved with this outfit.

I was distraught after moving into my home and learning there was no fiber cables in my neighbor…read morehood. Thankfully I learned about Mitrelink through my neighbor. The service is really fast. All my worries about being off the grid are gone. Dan, the technician, was very informative. He explained to me what he was doing and answered all my questions to put me at ease. I'm honestly surprised that the service is so good for the price. All I had to do was buy a dual router 2.4/5ghz. He put the antenna on my roof, drilled and filled the hole and then connected it. If you live rurally and need service, I recommend.

A really great internet provider. so very happy with the service and internet connection and…read morespeeds. Windstorm blew the receiver off the roof. The company came out same day and fixed everything. I am a very happy customer.

I'm a former Century Link customer. I was always frustrated with their slow speeds, downtime and…read morecost. I'm am now a Community LTE customer and their fiber fast home Internet is amazing. It's reliability and speed never let me down. Additionally, they provide excellent service and are quite affordable at $60 /month for true 20 Mbps. They are available in the rural area outside of Maricopa in Thunderbird Farms, Hidden Valley and the Papago Buttes. There is no equipment charge and no contracts. I highly recommend Community LTE for home Internet service.

Saved me $50 a month by simplifying my cable bill while making my internet faster and reaching all…read morecorners of the house.