After several calls for hours, no one is accountable to fix the issue's. Terrible Terrible customer…read moreservice.

This company is a ripoff I moved and canceled my service and this ripoff company continues to bill…read moremy bank card for a year after I canceled I have been trying to get my refund and I keep getting the runaround . Never again will I use this company.

What's the point in signing in when they ask who's next? Other then that service was good.read more

Absolutely horrendous service, do not recommend to anyone. Save yourself the time and go with…read moreStarlink or Metronet. I wfh and have a family member whose medical device requires Internet connection, this company is wasting my time and my money everyday of their "service". We recently moved to Casa grande 6/30 and did the legwork to make sure we were set up with Wi-Fi before to moving in a week prior. I was repeatedly told that all I have to do is plug-in, and I was advised NOT to schedule a pro install because it "would take about a week" and that in most cases they just require plugging in. THIS IS NOT THE CASE! Upon picking up July 1, I immediately ran into issues. I was provided the router itself + yellow cord. I live in a new build community that has Cox fiber optic, so there should be 0 problem. The cord provided does not fit anywhere in my house. I watched the installation videos that was provided to no avail. I call the branch for help, and someone from the store walks me through my home via phone. None of the solutions work w/ the cable they provided. There is 1 plug in my home that already has a 3 inch cord protruding out of it. They advised me to try this out, and even when plugging in & connecting the router to power, the Wi-Fi on my device shows "No Internet connection". It is from there that they escalated me to tech-support, where I had to explain my situation again to no avail. I transferred again to someone else, who walked me through everything (and walked me through my house), & still nothing. She then advised that she scheduled an appt for a tech to come on July 3 between 8-10am Come July 3, I call the branch at 9:55 (5 minutes prior to the END cap for their window) to see when I can expect them, and was transferred because the branch was closed per the answering machine. The 1st person I spoke to stated that I do not have an appt at all for installation and they have no idea why I am under that guise. I tell them my experience and advise them that they need to get a tech to my home since this is the 2nd mistake made. I am then escalated to a manager, to which they tell me I DO have an appt scheduled but there's not a timeframe, just that it is today (7/3). I asked him to send me this in writing via email, and he tells me he does not have the access to do so. I confirmed again that a tech will be coming to my home and he says that someone will call me within the next 1-2 hrs when they are coming. 3 hours after that phone call with no tech, I call the COX again, someone the local branch answers. I explain my whole situation and all of the escalations. This is where an employee tells me that I did not have an appt for install or anything for a tech to come, rather that it was scheduled as an appt at the branch and I would need to reschedule for the next week. This is absolutely ridiculous. I have never seen this LOW level of customer service and lack of internal company communication in my life. The person from the branch tries to walk me through the issue, going through the same situations for the 5th time. Having me walk through my home while on the phone explaining everything to no avail. Even with buying my own co-ax cable in ATTEMPT to make this work (because clearly the equipment that Cox is not working) this does not work. The router still shows no Internet connection. The person at the branch was only able to set me up for a NEW appt DAYS later. Due to COX's mistake and the company's continued lack of regard for customer experience + the extenuating circumstances of WFH & having someone who is dependent on connection for a medical device-- they should have scheduled this first thing! The "best" they have is an appt 1.5 wks after pickup after TELLING me I didn't need pro install! Then a rep calls me this morning to try and sell me on additional offers " to make sure I'm reaping all the benefits of Cox prior to install" What. A. JOKE!

Ive been in contact with oscar the owner regarding injuries my daughter sustained due to poor and…read moreinadequate work done in my yard, today is june 28 2025, as of june 26, 2025 he agreed to pay and was going to due it june 27, 2025, all day i called text, trying to find the time he was coming over, but he IGNORED all my calls and texts, and i know he did, cause i called from a different number and he answered, do not hire this company, unless you're willing to put your family or anyone though possible injuries.

Mgy has great workers they installed a box in front of my yard for cox communications. i thought…read morethey would of leave a big mess like other companys do but to be honest they left it better then how it was great work guys. thank you

Answer. The. Fucking. Phone…read more Seriously. I was hoping to get curbside pick up of an item due to forgetting a mask at home. I live in florence and got off work. This place is 45 minutes from where I live and unfortunately it is the closest COX to me. I get here, and forgot my mask and call. No one is in the god damn store. They send me to voicemail saying they are busy with a customer. I tried 6 times. I left a voicemail. I waited 30 minutes. Nothing. Who ever was working at 2pm on July 28th 2020 are lazy, and will continue allowing COX to lose customers.

Dog shit service constantly going out within 1 month gone down at least 4x with long periods of…read morethem having to work on it

Excellent customer service both times I had to go there because the online customer service with…read morecorporate was of no help. The two ladies who helped me in store were knowledgeable and very helpful. They did exactly what I needed and were friendly. If you are having problems with resolving issues online with Boost, go to the store and get the help you need.

The associate was very condescending and rude. She would not give me her managers name and…read moreproceeded to tell me if I wanted to talk to her I could come back tomorrow and see if she was available. She refused to reach out to a supervisor when I requested to speak to one. I had gone in for assistance andthe morning associate was kind and very helpful. She quoted me a price but when I went in the afternoon, the associate charged me double and said well maybe she was giving you a discount and I don't go that. She would not honor the price that was given just 3 hours prior.